Qualys, Inc. Status

CA Platform 1: Qualys Suite QWEB-10.8.0.0-6 Release Notification (CMB-94195)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 02:30 PST

Scheduled - A new release of Qualys Suite QWEB-10.8.0.0-6 is scheduled to be released into production on CA Platform 1 on March 8th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.8-release-notes.pdf

Ticket Reference for this activity: CMB-94195

EU Platform 2 : QGS Application Degraded Performance (IM-5305)

Update - Qualys Cloud Platform Operations is continuing to work on a fix for the issue causing degraded performance on Qualys EU Platform 2 for QGS applications. Users may notice a delay in appliance status update on the QGS UI. Further updates will be shared as they become available.
Ticket reference for this Incident: IM-5305
Mar 7, 17:49 PST

Identified - Qualys Cloud Platform Operations has identified the issue causing degraded performance on Qualys EU Platform 2 for QGS applications and a fix will be implemented. Users may notice a delay in appliance status update on the QGS UI. Further updates will be shared as they become available.
Ticket reference for this Incident: IM-5305
Mar 6, 23:27 PST

Update - Qualys Cloud Platform Operations is working on the issue causing degraded performance on Qualys EU Platform 2 for QGS applications.
Users may notice a delay in appliance status updated on the QGS UI.
Further updates will be shared as they become available.
Ticket reference for this Incident: IM-5305
Mar 6, 05:18 PST

Update - Qualys Cloud Platform Operations is working on the issue causing degraded performance on EU Platform 2 for QGS applications.
Users may notice a delay in getting their appliance stats updated in the QGS UI.
Further updates will be shared as they become available.
Ticket reference for this Incident: IM-5305
Mar 5, 15:53 PST

Investigating - Qualys team is working on the issue causing degraded performance on EU Platform 2 for QGS applications. Users may notice a delay in getting their appliance stats updated in the QGS UI
Mar 5, 10:06 PST

US Platform 1 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

CloudView (CV) Operational

Container Security (CS) Operational

Asset Inventory (AI) Operational

Out-of-Band Configuration Assessment (OCA) Operational

Patch Management (PM) Operational

Passive Scanner (PS) Operational

Qualys Gateway Service (QGS) Operational

CertView (CERT) Operational

Secure Enterprise Mobility (SEM) Beta Operational

Endpoint Detection and Response (EDR) Operational

US Platform 2 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Container Security (CS) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

Cert View (CERT) Operational

CloudView (CV) Operational

Asset Inventory (AI) Operational

Out-of-Band Configuration Assessment (OCA) Operational

Patch Management (PM) Operational

Passive Scanner (PS) Operational

Qualys Gateway Service (QGS) Operational

Secure Enterprise Mobility (SEM) Beta Operational

Endpoint Detection and Response (EDR) Operational

SaaS Detection and Response (SDR) Operational

US Platform 3 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

CloudView (CV) Operational

Container Security (CS) Operational

Asset Inventory (AI) Operational

CertView (CERT) Operational

Out-of-Band Configuration Assessment (OCA) Operational

Patch Management (PM) Operational

Passive Scanner (PS) Operational

Qualys Gateway Service (QGS) Operational

Secure Enterprise Mobility (SEM) Beta Operational

Endpoint Detection and Response (EDR) Operational

EU Platform 1 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

CloudView (CV) Operational

Container Security (CS) Operational

CertView(CERT) Operational

Asset Inventory (AI) Operational

Out-of-Band Configuration Assessment (OCA) Operational

Patch Management (PM) Operational

Passive Scanner (PS) Operational

Qualys Gateway Service (QGS) Operational

Secure Enterprise Mobility (SEM) Beta Operational

Endpoint Detection and Response (EDR) Operational

SaaS Detection and Response (SDR) Operational

EU Platform 2 Degraded Performance

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

Container Security (CS) Operational

CloudView (CV) Operational

Asset Inventory (AI) Operational

Out-of-Band Configuration Assessment (OCA) Operational

Patch Management (PM) Operational

Passive Scanner (PS) Operational

Qualys Gateway Service (QGS) Degraded Performance

CertView (CERT) Operational

Secure Enterprise Mobility (SEM) Beta Operational

Endpoint Detection and Response (EDR) Operational

IN Platform 1 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

CloudView (CV) Operational

Container Security (CS) Operational

CertView Operational

Asset Inventory (AI) Operational

Out-of-Band Configuration Assessment (OCA) Operational

Patch Management (PM) Operational

Passive Scanner (PS) Operational

Qualys Gateway Service (QGS) Operational

Secure Enterprise Mobility (SEM) Beta Operational

Endpoint Detection and Response (EDR) Operational

CA Platform 1 Under Maintenance

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Under Maintenance

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Under Maintenance

Continuous Monitoring (CM) Operational

Policy Compliance (PC) Under Maintenance

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

CloudView (CV) Operational

Patch Management (PM) Operational

File Integrity Monitoring (FIM) Operational

Passive Scanner (PS) Operational

CertView (CERT) Operational

Asset Inventory (AI) Operational

Indication of Compromise (IOC) Operational

Qualys Gateway Service (QGS) Operational

Out-of-Band Configuration Assessment (OCA) Operational

Web Application Firewall (WAF) Operational

Endpoint Detection and Response (EDR) Operational

Malware Detection (MD) Operational

Container Security (CS) Operational

AE Platform 1 Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

CloudView (CV) Operational

AssetView (AV) Operational

Asset Inventory (AI) Operational

Out-of-Band Configuration Assessment (OCA) Operational

Policy Compliance (PC) Operational

File Integrity Monitoring (FIM) Operational

Web Application Scanning (WAS) Operational

Cloud Agent (CA) Operational

Security Assessment Questionnaire (SAQ) Operational

Endpoint Detection and Response (EDR) Operational

CertView (CERT) Operational

Patch Management (PM) Operational

Passive Scanner (PS) Operational

Qualys Gateway Service (QGS) Operational

Continuous Monitoring (CM) Operational

Security Configuration Assessment (SCA) Operational

Container Security (CS) Operational

PCI Platform Operational

Free Services Operational

FreeScan Operational

BrowserCheck Operational

SSL Labs Operational

Qualys Community Operational

SaaS Detection and Response (SDR) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

AE Platform 1: Qualys Suite QWEB-10.8.0.0-6 Release Notification (CMB-94193) Mar 9, 02:30-08:30 PST

A new release of Qualys Suite QWEB-10.8.0.0-6 is scheduled to be released into production on AE Platform 1 on March 9th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.8-release-notes.pdf

Ticket Reference for this activity: CMB-94193
Posted on Feb 23, 21:54 PST

CA Platform 1 Quarterly Maintenance Notification (CMB-88349) Mar 18, 18:00 - Mar 19, 03:00 PST

Planned downtime maintenance on the Qualys CA Platform 1 requires a 9 hour downtime on Mar 18, 2021 starting at 18:00 PDT and ending at 03:00 PDT on Mar 19, 2020.

Ticket Reference for this activity CMB-88349.

For details, see https://www.qualys.com/notifications/platform-ca1/
Posted on Dec 18, 02:58 PST

IN Platform 1 Quarterly Maintenance Notification (CMB-88350) Mar 25, 06:00-15:00 PST

Planned downtime maintenance on the Qualys IN Platform 1 requires a 9-hour downtime on Mar 25th, 2020, starting at 06:00 PDT and ending at 15:00 PDT on Mar 25th, 2020.

Ticket Reference for this activity CMB-88350.

For details, see https://www.qualys.com/notifications/platform-in1/
Posted on Dec 18, 03:03 PST

US Platform 2 Quarterly Maintenance Notification (CMB-88487) Apr 22, 18:00 - Apr 23, 03:00 PST

Planned downtime maintenance on the Qualys US Platform 2 requires a 9-hour downtime on April 22, 2021 starting at 18:00 PDT and ending at 03:00 PDT on April 23, 2021.

Ticket Reference for this activity CMB-88487.

For details, see https://www.qualys.com/notifications/platform-us2/
Posted on Mar 7, 20:46 PST

US Platform 1 Quarterly Maintenance Notification (CMB-88488) Apr 29, 18:00 - Apr 30, 03:00 PST

Planned downtime maintenance on the Qualys US Platform 1 requires a 9-hour downtime on April 29, 2021, starting at 18:00 PDT and ending at 03:00 PDT on April 30, 2021.

Ticket Reference for this activity CMB-88488.

For details, see https://www.qualys.com/notifications/platform-us1/

Note: This will include PCI Platform being under maintenance
Posted on Mar 7, 20:52 PST

Past Incidents

Mar 8, 2021

IN Platform 1: CMS 1.8.2.0 Release Notification (CMB-95304)

Completed - The scheduled maintenance has been completed.
Mar 8, 06:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 01:30 PST

Scheduled - A new release of Container Security 1.8.2.0 is scheduled to be released into production. The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity: CMB-95304

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-container-security-1.8.2-release-notes.pdf
Mar 8, 00:03 PST

EU Platform 1: CertView 2.8.0.0 (CERT) Release Notification (CMB-94548)

Completed - The scheduled maintenance has been completed.
Mar 8, 05:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 22:31 PST

Scheduled - A new release of CertView 2.8.0.0 (CERT) is going to be released into production on EU Platform 1 on March 7th, 2021.

CertView module may temporarily be unavailable during this period.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-certificateview-2.8-release-notes.pdf

Ticket Reference for this activity: CMB-94548
Mar 7, 19:18 PST

EU Platform 1: File Integrity Monitoring (FIM) 2.7.0.0 Release Notification (CMB-94638)

Completed - The scheduled maintenance has been completed.
Mar 8, 04:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 21:30 PST

Scheduled - A new version of File Integrity Monitoring (FIM) 2.7.0.0 is scheduled to be released into production on EU Platform 1 on March 7th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-file-integrity-monitoring-2.7-release-notes.pdf

Ticket Reference for this activity: CMB-94638
Mar 7, 19:24 PST

US Platform 2 and US Platform 3: Intermittent API Slowness (IM-5546)

Resolved - This incident has been resolved.
Mar 8, 04:16 PST

Monitoring - Qualys Cloud Platform Operations has taken corrective action for the issue causing intermittent slowness across the US Platform 2 and US Platform 3 API and are monitoring the results. Further updates will be shared as they become available. Ticket reference for this activity is IM-5546.
Mar 7, 01:58 PST

Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing intermittent slowness across the US Platform 2 and US Platform 3 API. Further updates will be shared as they become available. Ticket reference for this activity is IM-5546.
Mar 6, 21:46 PST

EU Platform 1: Secure Enterprise Mobility (SEM) 1.0.1.0 Release Notification (CMB-94166)

Completed - The scheduled maintenance has been completed.
Mar 8, 02:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 21:30 PST

Scheduled - A new version of Secure Enterprise Mobility (SEM) v1.0.1.0 is going to be released into production on Qualys EU Platform 1 on March 7th, 2021.

SEM Module may temporarily be unavailable during the deployment window.

Ticket reference for this activity : CMB-94166
Mar 7, 19:27 PST

US Platform 3: Assets and Certificate not getting loaded in Cert View UI (IM-5547)

Resolved - This incident has been resolved.
Mar 8, 02:07 PST

Monitoring - Qualys Cloud Platform Operations has implemented a fix for the issue causing Certificates and Assets to not get listed in Cert View UI on Qualys US Platform 3 and we are monitoring the results. Further updates will be shared as they become available.

The ticket reference for this activity is IM-5547
Mar 8, 02:00 PST

Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing Certificates and Assets to not get listed in Cert View UI on Qualys US Platform 3. Further updates will be shared as they become available.

The ticket reference for this activity is IM-5547
Mar 8, 00:26 PST

Mar 7, 2021

US Platform 2: Performance Degradation in the Container Security Module (IM-5538)

Resolved - This incident has been resolved.
Mar 7, 09:39 PST

Update - Qualys Cloud Platform Operations has identified the issue causing performance degradation in the Container Security module on the Qualys US Platform 2 and implemented measures to eliminate any further impact to performance. A hotfix is being worked on to address this issue. Further updates will be shared as they become available.
Ticket reference for this Incident: IM-5538
Mar 5, 22:11 PST

Monitoring - Qualys Cloud Platform Operations has identified the issue causing performance degradation in the Container Security module on the Qualys US Platform 2. A fix has been implemented. We are monitoring the results.
Further updates will be shared as they become available.
Ticket reference for this Incident: IM-5538
Mar 5, 16:13 PST

Investigating - Qualys Cloud Platform Operations is currently investigating an issue that is causing performance degradation in the Container Security module on the Qualys US Platform 2.
Users may notice slow responses on UI for the container security application.
Further updates will be shared as they become available.
Ticket reference for this Incident: IM-5538
Mar 5, 15:50 PST

Mar 6, 2021

Mar 5, 2021

EU Platform 2 Qualys Suite QWEB-10.8.0.0-7 Emergency Release Notification (CMB-95236)

Completed - The scheduled maintenance has been completed.
Mar 5, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 19:04 PST

Scheduled - An Emergency release of Qualys Suite QWEB-10.8.0.0-7 is scheduled to be released into production.
The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity: CMB-95236
Mar 5, 18:03 PST

EU Platform 1 Qualys Suite QWEB-10.8.0.0-7 Emergency Release Notification (CMB-95236)

Completed - The scheduled maintenance has been completed.
Mar 5, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 19:04 PST

US Platform 3 Qualys Suite QWEB-10.8.0.0-7 Emergency Release Notification (CMB-95236)

Completed - The scheduled maintenance has been completed.
Mar 5, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 19:04 PST

US Platform 2 Qualys Suite QWEB-10.8.0.0-7 Emergency Release Notification (CMB-95236)

Completed - The scheduled maintenance has been completed.
Mar 5, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 19:04 PST

US Platform 1 Qualys Suite QWEB-10.8.0.0-7 Emergency Release Notification (CMB-95236)

Completed - The scheduled maintenance has been completed.
Mar 5, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 19:03 PST

IN Platform 1 Qualys Suite QWEB-10.8.0.0-7 Emergency Release Notification (CMB-95236)

Completed - The scheduled maintenance has been completed.
Mar 5, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 19:03 PST

US Platform 1: Performance degradation in AV, AI, New VM Dashboard and CAUI module (IM-5468)

Resolved - This incident has been resolved.
Mar 5, 17:23 PST

Update - Qualys Cloud Platform Operations is continuing to monitor the issue causing performance degradation in AV, AI New VM Dashboard, and CAUI module on Qualys US Platform 1. Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, Asset Inventory, New VM Dashboard, and Cloud Agent UI. Existing and dynamic tag evaluation may also get impacted due to this. The delay is on a reducing trend. Further updates will be shared as they become available.

Ticket Reference for this incident: IM-5468.
Mar 5, 06:52 PST

Update - Qualys Cloud Platform Operations continues to monitor the issue causing performance degradation in AV, AI New VM Dashboard, and CAUI module on Qualys US Platform 1. Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, Asset Inventory, New VM Dashboard, and Cloud Agent UI. Existing and dynamic tag evaluation may also get impacted due to this. The delay is on a reducing trend. Further updates will be shared as they become available.

Ticket Reference for this incident: IM-5468.
Mar 4, 05:18 PST

Update - Qualys Cloud Platform Operations has implemented a fix for the issue causing performance degradation in AV, AI New VM Dashboard, and CAUI module on Qualys US Platform 1 and we are monitoring the results. Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, Asset Inventory, New VM Dashboard, and Cloud Agent UI. Existing and dynamic tag evaluation may also get impacted due to this. Further updates will be shared as they become available.

Ticket Reference for this incident: IM-5468.
Mar 3, 15:26 PST

Monitoring - Qualys Cloud Platform Operations has implemented a fix for the issue causing performance degradation in AV, AI New VM Dashboard, and CAUI module on Qualys US Platform 1 and we are monitoring the results. Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, Asset Inventory, New VM Dashboard, and Cloud Agent UI. Existing and dynamic tag evaluation may also get impacted due to this. Further updates will be shared as they become available.

Ticket Reference for this incident: IM-5468.
Mar 1, 04:38 PST

Update - Qualys Cloud Platform Operations is continuing to investigate an issue causing performance degradation in AV, New VM Dashboard, and CAUI module on Qualys US Platform 1. Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, New VM Dashboard, and Cloud Agent UI. Existing and dynamic tag evaluation may also get impacted due to this. Further updates will be shared as they become available.

Ticket Reference for this incident: IM-5468.
Mar 1, 01:46 PST

Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, New VM Dashboard and CAUI module on Qualys US Platform 1. Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, New VM Dashboard, and Cloud Agent UI. Existing and dynamic tag evaluation may also get impacted due to this. Further updates will be shared as they become available.

Ticket Reference for this incident: IM-5468.
Feb 28, 21:49 PST

AE Platform1: Qualys Suite PORTAL 3.5.0.0-6 Release Notification (CMB-94228)

Completed - The scheduled maintenance has been completed.
Mar 5, 16:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 10:30 PST

Scheduled - A new release of Qualys Suite PORTAL 3.5.0.0-6 is scheduled to be released into production on AE Platform 1 on March 5th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-release-notes.pdf
API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-api-release-notes.pdf

Ticket Reference for this activity : CMB-94228
Feb 24, 04:03 PST

US Platform 1: Qualys Suite QWEB-10.8.0.0-6 Release Notification (CMB-94192)

Completed - The scheduled maintenance has been completed.
Mar 5, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 10:00 PST

Scheduled - A new release of Qualys Suite QWEB-10.8.0.0-6 is scheduled to be released into production on US Platform 1 on March 5th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.8-release-notes.pdf

Ticket Reference for this activity: CMB-94192
Feb 23, 21:44 PST

IN Platform 1: Asset Inventory (AI) 1.3.0.1-2 Release Notification (CMB-94026)

Completed - The scheduled maintenance has been completed.
Mar 5, 14:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 11:30 PST

Scheduled - A new version of Asset Inventory (AI) 1.3.0.1-2 is going to be released into production on IN Platform 1 on March 5th, 2021.

The Asset Inventory (AI) module may temporarily be unavailable during this period

Ticket Reference for this activity: CMB-94026
Mar 5, 09:48 PST

US Platform 3: File Integrity Monitoring (FIM) 2.7.0.0 Release Notification ( CMB-94637)

Completed - The scheduled maintenance has been completed.
Mar 5, 04:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 21:30 PST

Scheduled - A new version of File Integrity Monitoring (FIM) 2.7.0.0 is scheduled to be released into production on US Platform 3 on March 4th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-file-integrity-monitoring-2.7-release-notes.pdf

Ticket Reference for this activity: CMB-94637
Mar 4, 18:39 PST

EU Platform 1: Qualys Suite QWEB-10.8.0.0-6 Release Notification (CMB-94194)

Completed - The scheduled maintenance has been completed.
Mar 5, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 22:00 PST

Scheduled - A new release of Qualys Suite QWEB-10.8.0.0-6 is scheduled to be released into production on EU Platform 1 on March 4th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.8-release-notes.pdf

Ticket Reference for this activity: CMB-94194
Feb 23, 21:34 PST

Mar 4, 2021

EU Platform 2 Quarterly Maintenance Notification (CMB-88348)

Completed - The scheduled maintenance has been completed.
Mar 4, 21:22 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 12:00 PST

Scheduled - Planned downtime maintenance on the Qualys EU Platform 2 requires a 10-hour downtime on Mar 4, 2021, starting at 12:00 PST and ending at 22:00 PST on Mar 4, 2021.

Ticket Reference for this activity CMB-88348.

For details, see https://www.qualys.com/notifications/platform-eu2/
Dec 9, 19:30 PST

EU Platform 1: CertView 2.8.0.0 (CERT) Release Notification (CMB-94548)

Completed - Due to some unforeseen issues, Qualys Cloud Platform Operations has to cancel this deployment. We will reschedule this deployment and the new schedule will be shared at the earliest. We regret the inconvenience caused.
Mar 4, 18:58 PST

Scheduled - A new release of CertView 2.8.0.0 (CERT) is going to be released into production on EU Platform 1 on March 4th, 2021.

CertView module may temporarily be unavailable during this period.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-certificateview-2.8-release-notes.pdf

Ticket Reference for this activity: CMB-94548
Mar 4, 18:41 PST

US Platform 1: VM and PC Agent Scan Processing Degradation (IM-5502)

Resolved - This incident has been resolved.
Mar 4, 15:13 PST

Update - Qualys Cloud Platform Operations is continuing to monitor the issue causing degradation in VM and PC scan processing on Qualys US Platform1. Cloud Agent's latest VM and PC scan data will not be available in the VM, PC, AV, and CA modules. Users will notice a delay in the time it takes data captured via the agent's VM and PC scans to become available in the UI and Reports. Further updates will be shared as they become available.

Ticket Reference for this Incident: IM-5502
Mar 4, 05:19 PST

Monitoring - Qualys Cloud Platform Operations has implemented a fix for the issue causing degradation in VM and PC scan processing on Qualys US Platform1 and we are monitoring the results. Cloud Agent's latest VM and PC scan data will not be available in the VM, PC, AV, and CA modules. Users will notice a delay in the time it takes data captured via the agent's VM and PC scans to become available in the UI and Reports. Further updates will be shared as they become available.

Ticket Reference for this Incident: IM-5502
Mar 3, 18:16 PST

Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing degradation in VM and PC scan processing on Qualys US Platform1. Cloud Agent's latest VM and PC scan data will not be available in the VM, PC, AV, and CA modules. Users will notice a delay in the time it takes data captured via the agent's VM and PC scans to become available in the UI and Reports. Further updates will be shared as they become available.

Ticket Reference for this Incident: IM-5502
Mar 3, 04:00 PST

IN Platform 1: CloudView (CV) 1.14.0.0 Release Notification (CMB-94569)

Completed - The scheduled maintenance has been completed.
Mar 4, 07:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 22:00 PST

Scheduled - A new release of CloudView 1.14.0.0 is going to be released into production on Qualys IN Platform 1 on March 3rd, 2021.

The CloudView Module may temporarily be unavailable during the deployment window.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-cloudview-1.14-release-notes.pdf

Ticket reference for this activity CMB-94569.
Mar 3, 19:41 PST

IN Platform 1: CertView 2.8.0.0 (CERT) Release Notification (CMB-94550)

Completed - The scheduled maintenance has been completed.
Mar 4, 05:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 21:32 PST

Scheduled - A new release of CertView 2.8.0.0 (CERT) is going to be released into production on IN Platform 1 on March 3rd, 2021.

CertView module may temporarily be unavailable during this period.

Ticket Reference for this activity: CMB-94550
Mar 3, 19:32 PST

US Platform 2: File Integrity Monitoring (FIM) 2.7.0.0 Release Notification ( CMB-94636)

Completed - The scheduled maintenance has been completed.
Mar 4, 04:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 21:32 PST

Scheduled - A new version of File Integrity Monitoring (FIM) 2.7.0.0 is scheduled to be released into production on US Platform 2 on March 3rd, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-file-integrity-monitoring-2.7-release-notes.pdf

Ticket Reference for this activity: CMB-94636
Mar 3, 19:45 PST

CA Platform 1: Endpoint Detection and Response (EDR) 1.3.0 Release Notification (CMB-92179)

Completed - The scheduled maintenance has been completed.
Mar 4, 04:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 22:31 PST

Scheduled - A new release of Endpoint Detection and Response (EDR) 1.3.0 is going to be released into production on CA Platform 1 on March 3rd, 2021.

The Endpoint Detection and Response module may temporarily be unavailable during this period.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-endpoint-detection-and-response-1.3-release-notes.pdf

Ticket Reference for this activity - CMB-92179
Mar 3, 19:35 PST

US Platform 2: Error while launching scan (IM-5515)

Resolved - This incident has been resolved.
Mar 4, 04:20 PST

Monitoring - Qualys Cloud Platform Operations has implemented a fix for the issue causing error while launching a scan and we are monitoring the results.
Further updates will be shared as they become available.
Mar 4, 00:56 PST

Investigating - Qualys Cloud Platform Operations is currently investigating an issue where users would see an error while launching a scan: "Unable to communicate with Scanner Services. Please try again later." Further updates will be shared as they become available.
The ticket reference for this activity is IM-5515.
Mar 4, 00:43 PST

US Platform 3: Qualys Suite QWEB-10.8.0.0-3 Release Notification (CMB-94197)

Completed - The scheduled maintenance has been completed.
Mar 4, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 22:00 PST

Scheduled - A new release of Qualys Suite QWEB-10.8.0.0-3 is scheduled to be released into production on US Platform 3 on March 3rd, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.8-release-notes.pdf

Ticket Reference for this activity: CMB-94197
Feb 23, 21:32 PST

US Platform 3: Qualys Suite PORTAL 3.5.0.0-6 Release Notification (CMB-94223)

Completed - The scheduled maintenance has been completed.
Mar 4, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 21:00 PST

Scheduled - A new release of Qualys Suite PORTAL 3.5.0.0-6 is scheduled to be released into production on US Platform 3 on March 3rd, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-release-notes.pdf
API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-api-release-notes.pdf

Ticket Reference for this activity : CMB-94223
Feb 24, 03:59 PST

US Platform 1: Secure Enterprise Mobility (SEM) 1.0.1.0 Release Notification (CMB-94163)

Completed - The scheduled maintenance has been completed.
Mar 4, 02:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 21:32 PST

Scheduled - A new version of Secure Enterprise Mobility (SEM) v1.0.1.0 is going to be released into production on Qualys US Platform 1 on March 3rd, 2021.

SEM Module may temporarily be unavailable during the deployment window.

Ticket reference for this activity : CMB-94163
Mar 3, 19:34 PST

Mar 3, 2021

EU Platform 2: Asset Inventory (AI) 1.3.0.1-2 Release (CMB-94025)

Completed - The scheduled maintenance has been completed.
Mar 3, 19:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 15:01 PST

Scheduled - A new version of Asset Inventory (AI) 1.3.0.1-2 is going to be released into production on EU Platform 2 on March 3rd, 2021.

The Asset Inventory (AI) module may temporarily be unavailable during this period.

Ticket Reference for this activity: CMB-94025
Mar 3, 08:55 PST

IN Platform1: Qualys Suite PORTAL 3.5.0.0-6 Release Notification (CMB-94226)

Completed - The scheduled maintenance has been completed.
Mar 3, 18:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 10:30 PST

Scheduled - A new release of Qualys Suite PORTAL 3.5.0.0-6 is scheduled to be released into production on IN Platform 1 on March 3rd, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-release-notes.pdf
API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-api-release-notes.pdf

Ticket Reference for this activity : CMB-94226
Feb 24, 03:57 PST

EU Platform 1: Asset Inventory (AI) 1.3.0.1-2 Release (CMB-94024)

Completed - The scheduled maintenance has been completed.
Mar 3, 17:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 13:01 PST

Scheduled - A new version of Asset Inventory (AI) 1.3.0.1-2 is going to be released into production on EU Platform 1 on March 3rd, 2021.

The Asset Inventory (AI) module may temporarily be unavailable during this period.

Ticket Reference for this activity: CMB-94024
Mar 3, 08:53 PST

All Shared Cloud Platforms: Potential login issues (IM-5509)

Resolved - This incident has been resolved.
Mar 3, 15:41 PST

Monitoring - Qualys Cloud Platform Operations has mitigated the issue and is continuing to monitor the situation.

This issue is being tracked under ticket: IM-5509
Mar 3, 11:55 PST

Update - We are continuing to investigate this issue.
Mar 3, 10:11 PST

Investigating - Qualys Cloud Platform Operations is currently investigating an intermittent issue causing potential login issues across Shared Cloud Platforms due to an observed increase in incoming connection requests.

This issue is being tracked under ticket: IM-5509
Mar 3, 10:06 PST

EU Platform 2: VM and PC Agent Scan Processing Degradation (IM-5505)

Resolved - This incident has been resolved.
Mar 3, 15:07 PST

Monitoring - Qualys Cloud Platform Operations has identified the issue causing degradation in VM and PC scan processing on Qualys EU Platform 2. A fix has been implemented and we are monitoring the results. Cloud Agent's latest VM and PC scan data will not be available in the VM, PC, AV, and CA modules. Users will notice a delay in the time it takes data captured via the agent's VM and PC scans to become available in the UI and Reports. Further updates will be shared as they become available.
Mar 3, 06:51 PST

Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing degradation in VM and PC scan processing on Qualys EU Platform 2. Cloud Agent's latest VM and PC scan data will not be available in the VM, PC, AV, and CA modules. Users will notice a delay in the time it takes data captured via the agent's VM and PC scans to become available in the UI and Reports. Further updates will be shared as they become available.

Ticket Reference for this Incident: IM-5505.
Mar 3, 04:16 PST

US Platform 2: Performance degradation in AV, AI, New VM Dashboard and CAUI module (IM-5477)

Resolved - This incident has been resolved.
Mar 3, 11:31 PST

Update - Qualys Cloud Platform Operations has implemented a fix for the issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys US Platform 2 and we are monitoring the results. Users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, AssetInventory, New VM Dashboard, and Cloud Agent UI.

Existing and dynamic tag evaluation may also get impacted due to this.

Further updates will be shared as they become available.

Ticket Reference for this incident: IM-5477.
Mar 3, 03:50 PST

Monitoring - Qualys Cloud Platform Operations has implemented a fix for the issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys US Platform 2 and we are monitoring the results. Users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, AssetInventory, New VM Dashboard, and Cloud Agent UI.
Existing and dynamic tag evaluation may also get impacted due to this. Further updates will be shared as they become available.

Ticket Reference for this incident: IM-5477.
Mar 1, 04:38 PST

Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys US Platform 2. Users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, AssetInventory, New VM Dashboard, and Cloud Agent UI.
Existing and dynamic tag evaluation may also get impacted due to this. Further updates will be shared as they become available.

Ticket Reference for this incident: IM-5477.
Mar 1, 01:53 PST

CA Platform 1 : Patch Management (PM) 1.4.6.0 Release (CMB-94737)

Completed - The scheduled maintenance has been completed.
Mar 3, 07:15 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 00:16 PST

Scheduled - A new version of Patch Management (PM) 1.4.6.0 is going to be released into production. The Patch Management (PM) module may temporarily be unavailable during the deployment window.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-patch-management-1.4.6-release-notes.pdf

Ticket reference for this activity CMB-94737.
Mar 2, 23:08 PST

US Platform 2: Asset Inventory (AI) 1.3.0.1-2 Release Notification (CMB-94022)

Completed - The scheduled maintenance has been completed.
Mar 3, 04:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 02:30 PST

Scheduled - A new version of Asset Inventory (AI) 1.3.0.1-2 is going to be released into production on US Platform 2 on March 3rd, 2021.

The Asset Inventory (AI) module may temporarily be unavailable during this period

Ticket Reference for this activity: CMB-94022
Mar 3, 01:26 PST

US Platform 1: Asset Inventory (AI) 1.3.0.1-2 Release Notification (CMB-94021)

Completed - The scheduled maintenance has been completed.
Mar 3, 04:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 02:30 PST

Scheduled - A new version of Asset Inventory (AI) 1.3.0.1-2 is going to be released into production on US Platform 1 on March 3rd, 2021.

The Asset Inventory (AI) module may temporarily be unavailable during this period

Ticket Reference for this activity: CMB-94021
Mar 3, 01:24 PST

US Platform 1: CertView 2.8.0.0 (CERT) Release Notification (CMB-94545)

Completed - The scheduled maintenance has been completed.
Mar 3, 04:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 21:30 PST

Scheduled - A new release of CertView 2.8.0.0 (CERT) is going to be released into production on US Platform 1 on March 2nd, 2021.

CertView module may temporarily be unavailable during this period.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-certificateview-2.8-release-notes.pdf

Ticket Reference for this activity: CMB-94545
Mar 2, 19:54 PST

US Platform 1: File Integrity Monitoring (FIM) 2.7.0.0 Release Notification ( CMB-94635)

Completed - The scheduled maintenance has been completed.
Mar 3, 04:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 21:30 PST

Scheduled - A new version of File Integrity Monitoring (FIM) 2.7.0.0 is scheduled to be released into production on US Platform 1 on March 2nd, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-file-integrity-monitoring-2.7-release-notes.pdf

Ticket Reference for this activity: CMB-94635
Mar 2, 19:45 PST

US Platform2: Qualys Suite PORTAL 3.5.0.0-6 Release Notification (CMB-94222)

Completed - The scheduled maintenance has been completed.
Mar 3, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 21:01 PST

Scheduled - A new release of Qualys Suite PORTAL 3.5.0.0-6 is scheduled to be released into production on US Platform 2 on March 2nd, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-release-notes.pdf
API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-api-release-notes.pdf

Ticket Reference for this activity : CMB-94222
Feb 24, 04:03 PST

US Platform 3: Secure Enterprise Mobility (SEM) 1.0.1.0 Release Notification (CMB-94165)

Completed - The scheduled maintenance has been completed.
Mar 3, 02:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 21:30 PST

Scheduled - A new version of Secure Enterprise Mobility (SEM) v1.0.1.0 is going to be released into production on Qualys US Platform 3 on March 2nd, 2021.

SEM Module may temporarily be unavailable during the deployment window.

Ticket reference for this activity : CMB-94165
Mar 2, 19:50 PST

Mar 2, 2021

AE Platform 1: CMS 1.6.8.5 Release Notification (CMB-94794)

Completed - The scheduled maintenance has been completed.
Mar 2, 19:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 14:01 PST

Update - We will be undergoing scheduled maintenance during this time.
Mar 2, 11:56 PST

Scheduled - A new release of Container Security 1.6.8.5 is scheduled to be released into production on AE Platform 1 on March 2nd, 2021.

RN: https://www.qualys.com/docs/release-notes/qualys-container-security-1.6.8.5-release-notes.pdf
API: https://www.qualys.com/docs/release-notes/qualys-container-security-1.6.8.5-api-release-notes.pdf

The Container Security module may temporarily be unavailable during this deployment window.

Ticket Reference for this activity: CMB-94794
Mar 2, 11:55 PST

EU Platform 1: Qualys Suite PORTAL 3.5.0.0-6 Release Notification (CMB-94224)

Completed - The scheduled maintenance has been completed.
Mar 2, 16:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 10:30 PST

Scheduled - A new release of Qualys Suite PORTAL 3.5.0.0-6 is scheduled to be released into production on EU Platform 1 on March 2nd, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-release-notes.pdf
API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-api-release-notes.pdf

Ticket Reference for this activity : CMB-94224
Feb 24, 04:01 PST

US Platform 2: Qualys Suite QWEB-10.8.0.0-3 Release Notification (CMB-94196)

Completed - The scheduled maintenance has been completed.
Mar 2, 08:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 02:30 PST

Scheduled - A new release of Qualys Suite QWEB-10.8.0.0-3 is scheduled to be released into production on US Platform 2 on March 2nd, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.8-release-notes.pdf

Ticket Reference for this activity: CMB-94196
Feb 23, 21:25 PST

CA Platform 1: CertView 2.8.0.0 (CERT) Release Notification (CMB-94551)

Completed - The scheduled maintenance has been completed.
Mar 2, 06:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 22:03 PST

Scheduled - A new release of CertView 2.8.0.0 (CERT) is going to be released into production on CA Platform 1 on March 1st, 2021.

CertView module may temporarily be unavailable during this period.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-certificateview-2.8-release-notes.pdf
Ticket Reference for this activity: CMB-94551
Mar 1, 20:55 PST

CA Platform 1: File Integrity Monitoring (FIM) 2.7.0.0 Release Notification ( CMB-94641)

Completed - The scheduled maintenance has been completed.
Mar 2, 05:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 22:03 PST

Scheduled - A new version of File Integrity Monitoring (FIM) 2.7.0.0 is scheduled to be released into production on CA Platform 1 on March 1st, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-file-integrity-monitoring-2.7-release-notes.pdf

Ticket Reference for this activity: CMB-94641
Mar 1, 20:47 PST

EU Platform 2: Secure Enterprise Mobility (SEM) 1.0.1.0 Release Notification (CMB-94167)

Completed - The scheduled maintenance has been completed.
Mar 2, 04:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 21:30 PST

Scheduled - A new version of Secure Enterprise Mobility (SEM) v1.0.1.0 is going to be released into production on Qualys EU Platform 2 on March 1st, 2021.

SEM Module may temporarily be unavailable during the deployment window.

Ticket reference for this activity : CMB-94167
Mar 1, 19:19 PST

IN Platform 1: Endpoint Detection and Response (EDR) 1.3.0 Release Notification (CMB-92178)

Completed - The scheduled maintenance has been completed.
Mar 2, 04:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 22:30 PST

Scheduled - A new release of Endpoint Detection and Response (EDR) 1.3.0 is going to be released into production on IN Platform 1 on March 1st, 2021.

The Endpoint Detection and Response module may temporarily be unavailable during this period.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-endpoint-detection-and-response-1.3-release-notes.pdf

Ticket Reference for this activity - CMB-92178
Mar 1, 19:16 PST

US Platform1: Qualys Suite PORTAL 3.5.0.0-6 Release Notification (CMB-94221)

Completed - The scheduled maintenance has been completed.
Mar 2, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 21:00 PST

Scheduled - A new release of Qualys Suite PORTAL 3.5.0.0-6 is scheduled to be released into production on US Platform 1 on March 1st, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-release-notes.pdf
API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-api-release-notes.pdf

Ticket Reference for this activity : CMB-94221
Feb 24, 03:58 PST

Mar 1, 2021

US Platform 1: Delay in the VM/PC scan status update (IM-5491)

Resolved - This incident has been resolved.
Mar 1, 17:34 PST

Monitoring - Qualys Cloud Platform Operations has implemented a fix for the issue causing some of the Scans to remain in "Queued"/"Loading" status in UI for a long time and we are monitoring the results. The scans are running fine in the backend. Further updates will be shared as they become available. The ticket reference for this activity is IM-5491.
Mar 1, 16:29 PST

Update - We are continuing to investigate this issue.
Mar 1, 12:29 PST

Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing some of the Scans to remain in "Queued"/"Loading" status in UI for a long time. The scans are running fine in the backend. Further updates will be shared as they become available. The ticket reference for this activity is IM-5491.
Mar 1, 12:28 PST

EU Platform 2: Qualys Suite PORTAL 3.5.0.0-6 Release Notification (CMB-94225)

Completed - The scheduled maintenance has been completed.
Mar 1, 16:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 10:30 PST

Scheduled - A new release of Qualys Suite PORTAL 3.5.0.0-6 is scheduled to be released into production on EU Platform 2 on March 1st, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-release-notes.pdf
API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-api-release-notes.pdf

Ticket Reference for this activity : CMB-94225
Feb 24, 03:55 PST

EU Platform 2: Qualys Suite QWEB-10.8.0.0-3 Release Notification (CMB-94191)

Completed - The scheduled maintenance has been completed.
Mar 1, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 10:00 PST

Scheduled - A new release of Qualys Suite QWEB-10.8.0.0-3 is scheduled to be released into production on EU Platform 2 on March 1st, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.8-release-notes.pdf

Ticket Reference for this activity: CMB-94191
Feb 23, 21:21 PST

EU Platform 2: Endpoint Detection and Response (EDR) 1.3.0 Release Notification (CMB-92177)

Completed - The scheduled maintenance has been completed.
Mar 1, 05:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 22:30 PST

Scheduled - A new release of Endpoint Detection and Response (EDR) 1.3.0 is going to be released into production on EU Platform 2 on February 28th, 2021.

The Endpoint Detection and Response module may temporarily be unavailable during this period.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-endpoint-detection-and-response-1.3-release-notes.pdf

Ticket Reference for this activity - CMB-92177
Feb 28, 19:17 PST

CA Platform1: Qualys Suite PORTAL 3.5.0.0-6 Release Notification (CMB-94227)

Completed - The scheduled maintenance has been completed.
Mar 1, 05:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 21:00 PST

Update - We will be undergoing scheduled maintenance during this time.
Feb 28, 04:54 PST

Scheduled - A new release of Qualys Suite PORTAL 3.5.0.0-6 is scheduled to be released into production on CA Platform 1 on February 28th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-release-notes.pdf
API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-api-release-notes.pdf

Ticket Reference for this activity : CMB-94227
Feb 23, 23:49 PST

IN Platform1 : Qualys Suite QWEB-10.8.0.0-3 Release Notification (CMB-94190)

Completed - The scheduled maintenance has been completed.
Mar 1, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 22:00 PST

Scheduled - A new release of Qualys Suite QWEB-10.8.0.0-3 is scheduled to be released into production on IN Platform 1 on February 28th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.8-release-notes.pdf

Ticket Reference for this activity: CMB-94190
Feb 23, 21:07 PST

US Platform 2: Secure Enterprise Mobility (SEM) 1.0.1.0 Release Notification (CMB-94164)

Completed - The scheduled maintenance has been completed.
Mar 1, 02:31 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 21:30 PST

Scheduled - A new version of Secure Enterprise Mobility (SEM) v1.0.1.0 is going to be released into production on Qualys US Platform 2 on February 28th, 2021.

SEM Module may temporarily be unavailable during the deployment window.

Ticket reference for this activity : CMB-94164
Feb 28, 19:14 PST

Feb 28, 2021

US Platform 1: UI/ API Login Failure (IM-5481)

Resolved - This incident has been resolved.
Feb 28, 04:47 PST

Monitoring - Qualys Cloud Platform Operations has taken corrective action, users will no longer experience UI/API login failures. This incident will be monitored through resolution. Further updates will be shared as they become available.
Feb 28, 00:59 PST

Identified - Qualys Cloud Platform Operations has taken corrective action, users will no longer experience UI/API login failures. This incident will be monitored through resolution. Further updates will be shared as they become available.

Ticket reference for this activity: IM-5481.
Feb 28, 00:58 PST

Update - Qualys Cloud Platform Operations is continuing to investigate an issue causing the US Platform 1 UI/API to be inaccessible. Users will not be able to authenticate using UI/API. Further updates will be shared as they become available.

Ticket reference for this activity: IM-5481.
Feb 28, 00:24 PST

Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing the US Platform 1 UI/API to be inaccessible. Users will not be able to authenticate using UI/API. Further updates will be shared as they become available.

Ticket reference for this activity: IM-5481.
Feb 27, 23:16 PST

Feb 27, 2021

Feb 26, 2021

EU Platform 1: Some VM/PC Scans Remaining in "Queued" status (IM-5459)

Resolved - This incident has been resolved.
Feb 26, 21:29 PST

Monitoring - Qualys Cloud Platform Operations has taken corrective action to mitigate the impact. The number of scans in the queued state has largely reduced. This incident will be monitored through resolution. Further updates will be shared as they become available.
Feb 26, 12:24 PST

Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing some of the VM/PC Scans to remain in "Queued" status in UI for a long time. The scans are running fine in the backend. Further updates will be shared as they become available.

The ticket reference for this activity is IM-5459.
Feb 26, 09:11 PST

EU Platform 1: Unable to download VMDR prioritization reports (IM-5458)

Resolved - Qualys Cloud Platform Operations has implemented corrective action and the issue with the download of VMDR prioritization reports has been resolved now.
Feb 26, 00:13 PST

Investigating - Qualys Cloud Platform Operations is currently investigating an issue where users are unable to download VMDR prioritization reports on EU Platform 1. Further updates will be shared as they become available.

The ticket reference for this activity is IM-5458.
Feb 25, 22:09 PST

Feb 25, 2021

US Platform 1: Error while launching scan (IM-5454)

Resolved - This incident has been resolved.
Feb 25, 22:47 PST

Identified - Qualys Cloud Platform Operations has identified the issue causing error while launching a scan and a fix is being implemented. Further updates will be shared as they become available.
The ticket reference for this activity is IM-5454.
Feb 25, 17:05 PST

Update - We are continuing to investigate this issue.
Feb 25, 14:22 PST

Update - Qualys Cloud Platform Operations is currently investigating an issue where users would see an error while launching a scan: "Unable to communicate with Scanner Services. Please try again later." Further updates will be shared as they become available.
The ticket reference for this activity is IM-5454.
Feb 25, 13:53 PST

EU Platform 1 Quarterly Maintenance Notification (CMB-88347)

Completed - The scheduled maintenance has been completed.
Feb 25, 21:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 12:00 PST

Scheduled - Planned downtime maintenance on the Qualys EU Platform 1 requires a 9-hour downtime on Feb 25, 2021, starting at 12:00 PST and ending at 21:00 PST on Feb 25, 2021.

Ticket Reference for this activity CMB-88347.

For details, see https://www.qualys.com/notifications/platform-eu1/
Dec 9, 19:24 PST

US Platform 3: Asset Inventory (AI) 1.3.0.1-2 Release Notification (CMB-94023)

Completed - The scheduled maintenance has been completed.
Feb 25, 10:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 06:00 PST

Scheduled - A new version of Asset Inventory (AI) 1.3.0.1-2 is going to be released into production on US Platform 3 on February 25th, 2021.

The Asset Inventory (AI) module may temporarily be unavailable during this period.

Ticket Reference for this activity: CMB-94023
Feb 25, 04:54 PST

EU Platform 1: Endpoint Detection and Response (EDR) 1.3.0 Release Notification (CMB-92176)

Completed - The scheduled maintenance has been completed.
Feb 25, 04:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 22:30 PST

Scheduled - A new release of Endpoint Detection and Response (EDR) 1.3.0 is going to be released into production on EU Platform 1 on February 24th, 2021.

The Endpoint Detection and Response module may temporarily be unavailable during this period.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-endpoint-detection-and-response-1.3-release-notes.pdf

Ticket Reference for this activity - CMB-92176
Feb 24, 18:37 PST

IN Platform 1: Secure Enterprise Mobility (SEM) 1.0.1.0 Release Notification (CMB-94168)

Completed - The scheduled maintenance has been completed.
Feb 25, 02:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 21:30 PST

Scheduled - A new version of Secure Enterprise Mobility (SEM) v1.0.1.0 is going to be released into production on Qualys IN Platform 1 on February 24th, 2021.

SEM Module may temporarily be unavailable during the deployment window.

Ticket reference for this activity : CMB-94168
Feb 24, 18:34 PST

All Shared Cloud Platforms: AssetView Asset Purge Rules paused (IM-5396)

Resolved - Qualys Cloud Platform Operations has implemented the fix across US Platform 1, 2, and 3, EU Platform 1 and 2, I N Platform 1, CA Platform 1 and AE Platform 1. AssetView On-demand and Automatic Asset Purge Rules have been resumed on these platforms. The incident has been resolved.
Feb 25, 01:56 PST

Update - Qualys Cloud Platform Operations has implemented the fix across US Platform 1, 2, and 3, EU Platform 1 and 2, I N Platform 1. AssetView On-demand and Automatic Asset Purge Rules have been resumed on these platforms. The fix is being implemented on CA Platform 1 and AE Platform 1. Further updates will be shared as they become available.

The ticket reference for this activity is IM-5396.
Feb 24, 02:48 PST

Update - Qualys Cloud Platform Operations has verified the fix for this issue, and it will be implemented across Shared Cloud Platforms. Once implemented the AssetView On-demand and Automatic Asset Purge Rules will automatically resume. Further updates will be shared as they become available.

The ticket reference for this activity is IM-5396.
Feb 23, 04:40 PST

Identified - Qualys Cloud Platform Operations is verifying the fix for this issue, and when applied across Shared Cloud Platforms the AssetView On-demand and Automatic Asset Purge Rules will automatically resume. Further updates will be shared as they become available.
Feb 18, 20:08 PST

Investigating - Qualys Cloud Platform Operations is currently investigating an edge case scenario associated in combination with AssetView Connectors and Cloud View Connectors, as a precautionary measure, we have paused the AssetView On-demand and Automatic Asset Purge Rules across Shared Cloud Platforms until a fix is applied. Further updates will be shared as they become available.

The ticket reference for this activity is IM-5396.
Feb 18, 12:43 PST

US Platform 3 : UI/API Unavailable (IM-5434).

Resolved - This incident has been resolved.
Feb 25, 01:26 PST

Monitoring - Qualys Cloud Platform Operations has implemented corrective action and UI/API functionality has been restored. The team will continue monitoring the issue through resolution. Further updates will be shared as they become available.
Feb 24, 05:54 PST

Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing the US Platform 3 UI/API to be inaccessible or extremely slow for users. Further updates will be shared as they become available.

Ticket reference for this activity: IM-5434.
Feb 24, 05:14 PST

Feb 24, 2021

EU Platform 1: Qualys Suite PORTAL 3.4.1.1-2 Emergency Release (CMB-94112)

Completed - The scheduled maintenance has been completed.
Feb 24, 17:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 12:00 PST

Scheduled - A new release of Qualys Suite PORTAL 3.4.1.1-2 is scheduled to be released into production on EU Platform 1 on February 24th, 2021.

The deployment is completely transparent to users and will require no downtime

Ticket Reference for this activity: CMB-94112
Feb 24, 09:10 PST

SSL Labs Unavailable (IM-5437)

Resolved - This incident has been resolved.
Feb 24, 13:13 PST

Investigating - Qualys has recognized an outage with SSL Labs that has caused the service to be unavailable.
We are currently investigating with IM-5437.
Feb 24, 12:12 PST

US Platform 3: Qualys Suite PORTAL 3.4.1.1-2 Emergency Release Notification (CMB-94111)

Completed - The scheduled maintenance has been completed.
Feb 24, 06:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 02:00 PST

Scheduled - A new release of Qualys Suite PORTAL 3.4.1.1-2 is going to be released into production on US Platform 3 on February 24th, 2021.

The deployment is completely transparent to users and will require no downtime

Ticket Reference for this activity: CMB-94111
Feb 23, 19:19 PST

AE Platform1: Qualys Suite PORTAL 3.4.1.1-2 Emergency Release Notification (CMB-92634)

Completed - The scheduled maintenance has been completed.
Feb 24, 04:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 21:30 PST

Scheduled - A new release of Qualys Suite PORTAL 3.4.1.1-2 is scheduled to be released into production on AE Platform 1 on February 23rd, 2021.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity : CMB-92634
Feb 23, 19:24 PST

US Platform 1: Endpoint Detection and Response (EDR) 1.3.0 Release Notification (CMB-92173)

Completed - The scheduled maintenance has been completed.
Feb 24, 04:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 22:30 PST

Scheduled - A new release of Endpoint Detection and Response (EDR) 1.3.0 is going to be released into production on US Platform 1 on February 23rd, 2021.

The Endpoint Detection and Response module may temporarily be unavailable during this period.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-endpoint-detection-and-response-1.3-release-notes.pdf

Ticket Reference for this activity - CMB-92173
Feb 23, 19:15 PST

Feb 23, 2021

US Platform 3 : UI/API Unavailable (IM-5423).

Resolved - This incident has been resolved.
Feb 23, 23:15 PST

Update - Qualys Cloud Platform Operations has implemented corrective action and UI/API functionality has been restored. The team will continue monitoring the issue through resolution. Further updates will be shared as they become available.
Ticket reference for this activity: IM-5423
Feb 23, 12:15 PST

US Platform 1: SaaS Detection and Response (SDR) 1.1.1 Release (CMB-94140)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 20:15 PST

Scheduled - A new version of SaaS Detection and Response (SDR) 1.1.1 is going to be released into production on US Platform 1 on February 23rd, 2021.

The SaaS Detection and Response (SDR) module may temporarily be unavailable during this period.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-saas-detection-and-response-1.1-release-notes.pdf

Ticket Reference for this activity: CMB-94140
Feb 23, 19:15 PST

IN Platform 1: Qualys Suite PORTAL 3.4.1.1-2 Emergency Release Notification (CMB-92632)

Completed - The scheduled maintenance has been completed.
Feb 23, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 17:00 PST

Update - We will be undergoing scheduled maintenance during this time.
Feb 23, 15:58 PST

Scheduled - A new release of Qualys Suite PORTAL 3.4.1.1-2 is scheduled to be released into production on IN Platform 1 on February 23rd, 2021.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity: CMB-92632
Feb 23, 15:55 PST

EU Platform 1: Network Passive Scanner-1.2.3.0 Release Notification (CMB-92648)

Completed - The scheduled maintenance has been completed.
Feb 23, 07:45 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 05:45 PST

Scheduled - A new version of Network Passive Sensor (PS) 1.2.3.0 is going to be released into production on EU Platform1 on February 23rd, 2021.

The Network Passive Sensor (PS) module may temporarily be unavailable during this period.

Ticket Reference for this activity: CMB-92648
Feb 23, 04:42 PST

IN Platform 1: Reporting Service (RSv2) 2.4.0 Release Notification (CMB-92587)

Completed - The scheduled maintenance has been completed.
Feb 23, 05:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 01:30 PST

Scheduled - A new release of Reporting Service (RSv2) 2.4.0 is going to be released into production on Qualys IN Platform 1 on February 23rd, 2021.

Reports for modules Container Security (CS), CertView (CERT), File Integrity Monitoring (FIM), Vulnerability Management, Detection, and Response (VMDR) may temporarily be unavailable during this period.

Ticket Reference for this activity: CMB-92587
Feb 23, 00:25 PST

US Platform2: Qualys Suite PORTAL 3.4.1.1-2 Emergency Release Notification (CMB-94110)

Completed - The scheduled maintenance has been completed.
Feb 23, 05:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 01:30 PST

Scheduled - A new release of Qualys Suite PORTAL 3.4.1.1-2 is scheduled to be released into production on US Platform 2 on February 23rd, 2021.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity : CMB-94110
Feb 22, 20:02 PST

US Platform1: Qualys Suite PORTAL 3.4.1.1-2 Emergency Release Notification (CMB-94109)

Completed - The scheduled maintenance has been completed.
Feb 23, 01:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 21:30 PST

Scheduled - A new release of Qualys Suite PORTAL 3.4.1.1-2 is scheduled to be released into production on US Platform 1 on February 22nd, 2021.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity : CMB-94109
Feb 22, 20:00 PST

Feb 22, 2021

US Platform 3: UI/API Unavailable (IM-5416)

Resolved - This incident has been resolved.
Feb 22, 18:02 PST

Update - Qualys Cloud Platform Operations has identified and implemented a solution. We will continue to monitor, further updates will be shared as they become available.
Feb 22, 13:36 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 22, 13:36 PST

Update - Qualys Cloud Platform Operations is currently investigating an issue causing the US Platform 3 UI/API to be inaccessible or extremely slow for users. Further updates will be shared as they become available.
Feb 22, 12:42 PST

Update - We are continuing to investigate this issue.
Feb 22, 12:38 PST

Update - We are continuing to investigate this issue.
Feb 22, 12:35 PST

CA Platform 1: Hot Fix Release of Asset Inventory (AI) 1.3.0.1-2 (CMB-94027)

Completed - The scheduled maintenance has been completed.
Feb 22, 06:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 02:30 PST

Scheduled - A Hot Fix release of Asset Inventory (AI) 1.3.0.1-2 is going to be released into production on CA Platform 1 on February 22nd, 2021.

The Asset Inventory (AI) module may temporarily be unavailable during this period

Ticket Reference for this activity: CMB-94027
Feb 22, 01:18 PST

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