CA Platform 1: Asset Inventory (AI) 1.3.5.0 Release Notification (CMB-101659)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 22:30 PDT
Scheduled - A new version of Asset Inventory (AI) 1.3.5.0 is going to be released into production on the CA Platform 1 on May 17th, 2021.

The Asset Inventory (AI) module may temporarily be unavailable during this period.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-itam-1.3.5-release-notes.pdf

Ticket Reference for this activity: CMB-101659
US Platform 3: Qualys Suite PORTAL 3.6.0.0-4 Release Notification (CMB-101126)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 22:00 PDT
Scheduled - A new release of Qualys Suite PORTAL 3.6.0.0-4 is scheduled to be released into production on the US Platform 3 on May 17th, 2021.

The deployment is completely transparent to users and will require no downtime

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.6-release-notes.pdf

API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.6-api-release-notes.pdf

Ticket Reference for this activity: CMB-101126
US Platform 1: Performance degradation in AVUI and CAUI modules (IM-6217)
Monitoring - Qualys Cloud Platform Operations has implemented a fix for the issue causing performance degradation in AI, AV, VM Dashboard, and CAUI module on Qualys US Platform 1 and we are monitoring the results. Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available.
Ticket Reference for this incident: IM-6217.
May 17, 12:29 PDT
Identified - Qualys Cloud Platform Operations has identified the issue causing performance degradation in the AVUI and CAUI modules on Qualys US Platform 1 and a fix is being implemented. Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView UI and Cloud Agent UI. Further updates will be shared as they become available.

Ticket Reference for this incident: IM-6217
May 17, 02:51 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in the AVUI and CAUI modules on Qualys US Platform 1.

Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView UI and Cloud Agent UI.

Further updates will be shared as they become available.

Ticket Reference for this incident: IM-6217
May 16, 14:31 PDT
US Platform 1: Asset Tagging delays (IM-6150)
Investigating - Qualys Cloud Platform Operations is currently investigating an issue which is causing delays in Asset Tagging (eval and re-eval). Users will notice that information will take longer than expected time to be visible within AssetView, Asset Inventory. Further updates will be shared as they become available.
Ticket reference for this incident: IM-6150
May 17, 11:33 PDT
All Shared Cloud Platforms: Windows agent binary 4.4.0.38 download is degraded. (IM-6153)
Update - Qualys Cloud Platform Operations is continuing to monitor the issue where windows cloud agents were previously unsuccessful in downloading the binary. With the new binary downloaded, the agents can auto-upgrade.

To mitigate bandwidth saturation, Qualys has intentionally staggered Windows Cloud Agent 4.4.0.38 binary downloads. Please refer to the following blog post for further information: https://notifications.qualys.com/product/2021/05/11/qualys-cloud-agent-windows-4-4-0-38-adds-anti-tampering-technology.

Further updates will be shared as they become available. Ticket Reference for this incident: IM-6153.
May 17, 03:04 PDT
Update - Qualys Cloud Platform Operations is continuing to monitor the issue where windows cloud agents were previously unsuccessful in downloading the binary. With the new binary downloaded, the agents can auto-upgrade.

To mitigate bandwidth saturation, Qualys has intentionally staggered Windows Cloud Agent 4.4.0.38 binary downloads. Please refer to the following blog post for further information: https://notifications.qualys.com/product/2021/05/11/qualys-cloud-agent-windows-4-4-0-38-adds-anti-tampering-technology.

Further updates will be shared as they become available. Ticket Reference for this incident: IM-6153.
May 15, 02:49 PDT
Update - Qualys Cloud Platform Operations is continuing to monitor the issue where windows cloud agents were previously unsuccessful in downloading the binary. With the new binary downloaded, the agents can auto-upgrade.

To mitigate bandwidth saturation, Qualys has intentionally staggered Windows Cloud Agent 4.4.0.38 binary downloads. Please refer to the following blog post for further information: https://notifications.qualys.com/product/2021/05/11/qualys-cloud-agent-windows-4-4-0-38-adds-anti-tampering-technology.

Further updates will be shared as they become available. Ticket Reference for this incident: IM-6153.
May 14, 05:54 PDT
Update - Qualys Cloud Platform Operations is continuing to monitor the issue where windows cloud agents were previously unsuccessful in downloading the binary. With the new binary downloaded, the agents can auto-upgrade.

To mitigate bandwidth saturation, Qualys has intentionally staggered Windows Cloud Agent 4.4.0.38 binary downloads. Please refer to the following blog post for further information: https://notifications.qualys.com/product/2021/05/11/qualys-cloud-agent-windows-4-4-0-38-adds-anti-tampering-technology.

Further updates will be shared as they become available. Ticket Reference for this incident: IM-6153.
May 13, 05:10 PDT
Update - Qualys Cloud Platform Operations is continuing to monitor the issue where windows cloud agents were previously unsuccessful in downloading the binary. With the new binary downloaded, the agents can auto-upgrade.

To mitigate bandwidth saturation, Qualys has intentionally staggered Windows Cloud Agent 4.4.0.38 binary downloads. Please refer to the following blog post for further information: https://notifications.qualys.com/product/2021/05/11/qualys-cloud-agent-windows-4-4-0-38-adds-anti-tampering-technology.

Further updates will be shared as they become available. Ticket Reference for this incident: IM-6153.
May 12, 10:50 PDT
Update - Qualys Cloud Platform Operations is continuing to monitor the issue where windows cloud agents were previously unsuccessful in downloading the binary. With the new binary downloaded, the agents can auto-upgrade.
Further updates will be shared as they become available. Ticket Reference for this incident: IM-6153.
May 12, 06:53 PDT
Update - Qualys Cloud Platform Operations is continuing to monitor the issue where windows cloud agents were previously unsuccessful in downloading the binary. With the new binary downloaded, the agents can auto-upgrade.
Further updates will be shared as they become available. Ticket Reference for this incident: IM-6153.
May 11, 16:27 PDT
Update - Qualys Cloud Platform Operations is continuing to monitor the issue where windows cloud agents were previously unsuccessful in downloading the binary. With the new binary downloaded, the agents can auto-upgrade. Further updates will be shared as they become available. Ticket Reference for this incident: IM-6153.
May 11, 04:33 PDT
Monitoring - Qualys Cloud Platform Operations has applied mitigation to allow additional Windows Cloud Agents to download the binary successfully which were unsuccessful previously and we are monitoring the results. With the new binary downloaded, the agents can auto-upgrade. Further updates will be shared as they become available. Ticket Reference for this incident: IM-6153.
May 10, 18:18 PDT
Investigating - Impact: Some Windows Cloud Agents with auto-upgrade enabled are not auto upgrade in a timely manner

Ticket reference for this activity is: IM-6153.
May 10, 13:14 PDT
US Platform 1 Degraded Performance
Cloud Agent (CA) Degraded Performance
AssetView (AV) Degraded Performance
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
Asset Inventory (AI) ? Degraded Performance
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
CertView (CERT) Operational
Secure Enterprise Mobility (SEM) Beta Operational
Endpoint Detection and Response (EDR) Operational
SaaS Detection and Response (SDR) Operational
Security Analytics (SA) Operational
US Platform 2 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Container Security (CS) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
Cert View (CERT) Operational
CloudView (CV) ? Operational
Asset Inventory (AI) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
Secure Enterprise Mobility (SEM) Beta Operational
Endpoint Detection and Response (EDR) Operational
SaaS Detection and Response (SDR) Operational
Security Analytics (SA) Operational
US Platform 3 Under Maintenance
Cloud Agent (CA) Under Maintenance
AssetView (AV) Under Maintenance
Vulnerability Management (VM) Operational
Threat Protection (TP) Under Maintenance
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Under Maintenance
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Under Maintenance
Web Application Scanning (WAS) Under Maintenance
Web Application Firewall (WAF) Under Maintenance
Malware Detection (MD) Under Maintenance
CloudView (CV) ? Operational
Container Security (CS) Operational
Asset Inventory (AI) ? Operational
CertView (CERT) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
Secure Enterprise Mobility (SEM) Beta Operational
Endpoint Detection and Response (EDR) Operational
SaaS Detection and Response (SDR) Operational
Security Analytics (SA) Operational
EU Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
CertView(CERT) Operational
Asset Inventory (AI) ? Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
Secure Enterprise Mobility (SEM) Beta Operational
Endpoint Detection and Response (EDR) Operational
SaaS Detection and Response (SDR) Operational
EU Platform 2 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
Container Security (CS) Operational
CloudView (CV) Operational
Asset Inventory (AI) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
CertView (CERT) Operational
Secure Enterprise Mobility (SEM) Beta Operational
Endpoint Detection and Response (EDR) Operational
Security Analytics (SA) Operational
IN Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
CertView Operational
Asset Inventory (AI) ? Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
Secure Enterprise Mobility (SEM) Beta Operational
Endpoint Detection and Response (EDR) Operational
CA Platform 1 Under Maintenance
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Policy Compliance (PC) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
CloudView (CV) Operational
Patch Management (PM) Operational
File Integrity Monitoring (FIM) Operational
Passive Scanner (PS) Operational
CertView (CERT) Operational
Asset Inventory (AI) ? Under Maintenance
Indication of Compromise (IOC) Operational
Qualys Gateway Service (QGS) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Web Application Firewall (WAF) Operational
Endpoint Detection and Response (EDR) Operational
Malware Detection (MD) Operational
Container Security (CS) Operational
AE Platform 1 Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
CloudView (CV) Operational
AssetView (AV) Operational
Asset Inventory (AI) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Policy Compliance (PC) Operational
File Integrity Monitoring (FIM) Operational
Web Application Scanning (WAS) Operational
Cloud Agent (CA) Operational
Security Assessment Questionnaire (SAQ) Operational
Endpoint Detection and Response (EDR) Operational
CertView (CERT) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
Continuous Monitoring (CM) Operational
Security Configuration Assessment (SCA) Operational
Container Security (CS) Operational
PCI Platform ? Operational
Free Services Operational
BrowserCheck ? Operational
SSL Labs ? Operational
Qualys Community ? Operational
SaaS Detection and Response (SDR) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
EU Platform 1: Qualys Suite PORTAL 3.6.0.0-4 Release Notification (CMB-101127) May 18, 10:30-16:30 PDT
A new release of Qualys Suite PORTAL 3.6.0.0-4 is scheduled to be released into production on the EU Platform 1 on May 18th, 2021.

The deployment is completely transparent to users and will require no downtime

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.6-release-notes.pdf

API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.6-api-release-notes.pdf

Ticket Reference for this activity: CMB-101127
Posted on May 11, 11:32 PDT
US Platform 2: Qualys Suite PORTAL 3.6.0.0-4 Release Notification (CMB-101125) May 18, 22:00 - May 19, 04:00 PDT
A new release of Qualys Suite PORTAL 3.6.0.0-4 is scheduled to be released into production on the US Platform 2 on May 18th, 2021.

The deployment is completely transparent to users and will require no downtime

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.6-release-notes.pdf

API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.6-api-release-notes.pdf

Ticket Reference for this activity: CMB-101125
Posted on May 11, 11:27 PDT
IN Platform 1: Qualys Suite PORTAL 3.6.0.0-4 Release Notification (CMB-101129) May 19, 10:30-16:30 PDT
A new release of Qualys Suite PORTAL 3.6.0.0-4 is scheduled to be released into production on the IN Platform 1 on May 19th, 2021.

The deployment is completely transparent to users and will require no downtime

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.6-release-notes.pdf

API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.6-api-release-notes.pdf

Ticket Reference for this activity: CMB-101129
Posted on May 11, 11:25 PDT
US Platform 1: Qualys Suite PORTAL 3.6.0.0-4 Release Notification (CMB-101124) May 19, 22:00 - May 20, 04:00 PDT
A new release of Qualys Suite PORTAL 3.6.0.0-4 is scheduled to be released into production on the US Platform 1 on May 19th, 2021.

The deployment is completely transparent to users and will require no downtime

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.6-release-notes.pdf

API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.6-api-release-notes.pdf

Ticket Reference for this activity: CMB-101124
Posted on May 11, 11:23 PDT
AE Platform 1: Qualys Suite PORTAL 3.6.0.0-4 Release Notification (CMB-101131) May 20, 10:30-16:30 PDT
A new release of Qualys Suite PORTAL 3.6.0.0-4 is scheduled to be released into production on the AE Platform 1 on May 20th, 2021.

The deployment is completely transparent to users and will require no downtime

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.6-release-notes.pdf

API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.6-api-release-notes.pdf

Ticket Reference for this activity: CMB-101131
Posted on May 11, 11:21 PDT
CA Platform 1 Quarterly Maintenance Notification (CMB-88492) May 20, 18:00 - May 21, 03:00 PDT
Planned downtime maintenance on the Qualys CA Platform 1 requires a 9 hour downtime on May 20, 2021 starting at 18:00 PDT and ending at 03:00 PDT on May 21, 2020.

Ticket Reference for this activity CMB-88492.

For details, see https://www.qualys.com/notifications/platform-ca1/
Posted on Apr 6, 04:29 PDT
EU Platform 1 Quarterly Maintenance Notification (CMB-88493) May 27, 12:00-21:00 PDT
Planned downtime maintenance on the Qualys EU Platform 1 requires a 9-hour downtime on May 27, 2021, starting at 12:00 PDT and ending at 21:00 PDT on May 27, 2021.

Ticket Reference for this activity CMB-88493.

For details, see https://www.qualys.com/notifications/platform-eu1/
Posted on Mar 8, 21:07 PST
EU Platform 2 Quarterly Maintenance Notification (CMB-88494) Jun 3, 12:00-21:00 PDT
Planned downtime maintenance on the Qualys EU Platform 2 requires a 9-hour downtime on June 3, 2021, starting at 12:00 PDT and ending at 21:00 PDT on June 3, 2021.

Ticket Reference for this activity CMB-88494.

For details, see https://www.qualys.com/notifications/platform-eu2/
Posted on Mar 8, 21:10 PST
IN Platform 1 Quarterly Maintenance Notification (CMB-88495) Jun 17, 06:00-15:00 PDT
Planned downtime maintenance on the Qualys IN Platform 1 requires a 9 hour downtime on June 17th, 2021, starting at 06:00 PDT and ending at 15:00 PDT on June 17th, 2021.

Ticket Reference for this activity CMB-88495.

For details, see https://www.qualys.com/notifications/platform-in1/
Posted on Apr 6, 04:33 PDT
Past Incidents
May 18, 2021

No incidents reported today.

May 17, 2021
AE Platform 1: CMS 1.8.1.0 Release Notification (CMB-91499)
Completed - The scheduled maintenance has been completed.
May 17, 20:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 15:32 PDT
Scheduled - A new release of Container Security 1.8.1.0 is scheduled to be released into production on AE Platform 1 on May 17th, 2021.

The Container Security Module may temporarily be unavailable during the deployment window.

RN: https://www.qualys.com/docs/release-notes/qualys-container-security-1.8.1-release-notes.pdf

Ticket Reference for this activity: CMB-91499
May 17, 14:12 PDT
EU Platform 2: Qualys Suite PORTAL 3.6.0.0-4 Release Notification (CMB-101128)
Completed - The scheduled maintenance has been completed.
May 17, 16:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 10:30 PDT
Scheduled - A new release of Qualys Suite PORTAL 3.6.0.0-4 is scheduled to be released into production on the EU Platform 2 on May 17th, 2021.

The deployment is completely transparent to users and will require no downtime

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.6-release-notes.pdf

API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.6-api-release-notes.pdf

Ticket Reference for this activity: CMB-101128
May 11, 11:33 PDT
CA Platform 1: Qualys Suite PORTAL 3.6.0.0-4 Release Notification (CMB-101130)
Completed - The scheduled maintenance has been completed.
May 17, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 22:00 PDT
Scheduled - A new release of Qualys Suite PORTAL 3.6.0.0-4 is scheduled to be released into production on the CA Platform 1 on May 16th, 2021.

The deployment is completely transparent to users and will require no downtime

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.6-release-notes.pdf

API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.6-api-release-notes.pdf

Ticket Reference for this activity: CMB-101130
May 11, 11:35 PDT
May 16, 2021
US Platform 3: High Portal-Indexing lag (IM-6167)
Resolved - This incident has been resolved.
May 16, 00:33 PDT
Monitoring - Qualys Cloud Platform Operations is continuing to work on a fix for the issue causing an indexing delay on the Qualys US Platform 3. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available.
Ticket Reference for this incident: IM-6167.
May 15, 02:50 PDT
Update - Qualys Cloud Platform Operations is continuing to work on a fix for the issue causing an indexing delay on the Qualys US Platform 3. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available.
Ticket Reference for this incident: IM-6167.
May 14, 05:54 PDT
Update - Qualys Cloud Platform Operations is continuing to work on a fix for the issue causing an indexing delay on the Qualys US Platform 3. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available.
Ticket Reference for this incident: IM-6167.
May 12, 06:41 PDT
Identified - Qualys Cloud Platform Operations has identified the issue causing an indexing delay on the Qualys US Platform 3 and a fix is being implemented. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available.
Ticket Reference for this incident: IM-6167.
May 11, 21:35 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-6167.
May 11, 12:01 PDT
US Platform 2: Performance degradation in AV, AI, New VM Dashboard and CAUI module (IM-6171)
Resolved - This incident has been resolved.
May 16, 00:33 PDT
Update - Qualys Cloud Platform Operations is continuing to monitor the fix for the issue causing performance degradation in AI, AV, VM Dashboard, and CAUI module on Qualys US Platform 2. Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available.
Ticket Reference for this incident: IM-6171.
May 15, 02:50 PDT
Update - Qualys Cloud Platform Operations is continuing to monitor the fix for the issue causing performance degradation in AI, AV, VM Dashboard, and CAUI module on Qualys US Platform 2. Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available.
Ticket Reference for this incident: IM-6171.
May 14, 05:53 PDT
Monitoring - Qualys Cloud Platform Operations has implemented a fix for the issue causing performance degradation in AI, AV, VM Dashboard, and CAUI module on Qualys US Platform 2 and we are monitoring the results. Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available.
Ticket Reference for this incident: IM-6171.
May 13, 05:13 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys US Platform 2. Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, Asset Inventory, New VM Dashboard, and Cloud Agent UI. Existing and dynamic tag evaluation may also get impacted due to this.

Ticket Reference for this Incident: IM-6171
May 12, 06:57 PDT
May 15, 2021
May 14, 2021
May 13, 2021
AE Platform 1 Quarterly Maintenance Notification (CMB-88491)
Completed - The scheduled maintenance has been completed.
May 13, 15:41 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 07:02 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 12, 12:46 PDT
Update - Planned downtime maintenance on the Qualys AE Platform 1 requires a 12-hour downtime on May 13, 2021, starting at 07:00 PDT and ending at 19:00 PDT on May 13, 2021.

Ticket Reference for this activity CMB-88491.

For details, see https://www.qualys.com/notifications/platform-ae1/
May 12, 12:30 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 12, 12:25 PDT
Scheduled - Planned downtime maintenance on the Qualys AE Platform 1 requires a 12-hour downtime on May 13, 2021, starting at 07:00 PDT and ending at 19:00 PDT on May 13, 2021.

Ticket Reference for this activity CMB-88491.

For details, see https://www.qualys.com/notifications/platform-ae1/
Mar 8, 21:03 PST
EU Platform 2: High Portal-Indexing lag (IM-6185)
Resolved - This incident has been resolved.
May 13, 14:46 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue on EU Platform 2 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available.

Ticket Reference for this incident: IM-6185.
May 13, 05:06 PDT
AE Platform 1: Qualys Suite QWEB-10.10.0.0-2 Release Notification (CMB-99715)
Completed - The scheduled maintenance has been completed.
May 13, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 02:30 PDT
Scheduled - A new release of Qualys Suite QWEB-10.10.0.0-2 is scheduled to be released into production Qualys AE Platform 1 on May 13th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.10-release-notes.pdf

Ticket Reference for this activity: CMB-99715
Apr 30, 22:39 PDT
AE Platform 1: Container Security 1.8.0.0 Release Notification (CMB-89450)
Completed - The scheduled maintenance has been completed.
May 13, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 01:00 PDT
Scheduled - A new release of Container Security 1.8.0.0 is scheduled to be released into production on AE Platform 1 on May 13, 2021.

Container Security Module may temporarily be unavailable during the deployment window.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-container-security-1.8.0-release-notes.pdf
API Release Notes: https://www.qualys.com/docs/release-notes/qualys-container-security-1.8.0-api-release-notes.pdf

Ticket Reference for this activity: CMB-89450
May 12, 23:53 PDT
May 12, 2021
IN Platform 1: CloudView (CV) v1.15.0.0 Release (CMB-98721)
Completed - The scheduled maintenance has been completed.
May 12, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 15:00 PDT
Scheduled - A new version of CloudView (CV) v1.15.0.0 is scheduled to be released into production on IN Platform 1 on May 12th, 2021. The CloudView Module may temporarily be unavailable during the deployment window.

RN: https://www.qualys.com/docs/release-notes/qualys-cloudview-1.15-release-notes.pdf
API RN: https://www.qualys.com/docs/release-notes/qualys-cloudview-1.15-api-release-notes.pdf

Ticket Reference for this activity: CMB-98721
May 12, 09:01 PDT
CA Platform 1: Qualys Suite QWEB-10.10.0.0-2 Release Notification (CMB-99713)
Completed - The scheduled maintenance has been completed.
May 12, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 02:30 PDT
Scheduled - A new release of Qualys Suite QWEB-10.10.0.0-2 is scheduled to be released into production Qualys CA Platform 1 on May 12th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.10-release-notes.pdf

Ticket Reference for this activity: CMB-99713
Apr 30, 22:37 PDT
US Platform 1: Continuation of Container Security patch update Notification (CMB-101211)
Completed - The scheduled maintenance has been completed.
May 12, 05:09 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 03:09 PDT
Scheduled - Deployment of Container Security patch update was started on Qualys US Cloud Platform 1 on May 11th, 2021, at 11.45 PM PST via CMB-101211, and this notification is continuation of the same.

Reference to the original deployment notification:
https://status.qualys.com/incidents/sc1k46pvrk4t
May 12, 03:08 PDT
US Platform 1: Container Security patch update notification (CMB-101211)
Completed - The scheduled maintenance has been completed.
May 12, 01:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 23:45 PDT
Scheduled - Qualys Cloud Operations Team is updating a Patch on Container Security to mitigate lag on runtime events on Qualys Cloud Platform US 1. During the maintenance window users may experience a delay in event data in UI.

Ticket Reference for this activity: : CMB-101211
May 11, 22:33 PDT
May 11, 2021
EU Platform 1: CloudView (CV) v1.15.0.0 Release (CMB-98719)
Completed - The scheduled maintenance has been completed.
May 11, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 15:00 PDT
Scheduled - A new version of CloudView (CV) v1.15.0.0 is scheduled to be released into production on EU Platform 1 on May 11th, 2021. The CloudView Module may temporarily be unavailable during the deployment window.

RN: https://www.qualys.com/docs/release-notes/qualys-cloudview-1.15-release-notes.pdf
API RN: https://www.qualys.com/docs/release-notes/qualys-cloudview-1.15-api-release-notes.pdf

Ticket Reference for this activity: CMB-98719
May 11, 08:29 PDT
US Platform 2: Performance degradation in AV, AI, New VM Dashboard and CAUI module (IM-6171)
Resolved - This incident has been resolved.
May 11, 19:49 PDT
Monitoring - Qualys Cloud Platform Operations has implemented a fix for the issue causing performance degradation in AI, AV, VM Dashboard, and CAUI module on Qualys US Platform 2 and we are monitoring the results. Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available.
Ticket Reference for this incident: IM-6171.
May 11, 16:35 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard and CAUI module on Qualys US Platform 2. Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, Asset Inventory, New VM Dashboard, and Cloud Agent UI. Existing and dynamic tag evaluation may also get impacted due to this.

Ticket Reference for this Incident: IM-6171
May 11, 05:08 PDT
US Platform 1: Qualys Suite QWEB-10.10.0.0-2 Release Notification (CMB-99708)
Completed - The scheduled maintenance has been completed.
May 11, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 10:00 PDT
Scheduled - A new release of Qualys Suite QWEB-10.10.0.0-2 is scheduled to be released into production Qualys US Platform 1 on May 11th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.10-release-notes.pdf

Ticket Reference for this activity: CMB-99708
Apr 30, 22:36 PDT
US Platform 2: Performance Degradation in Container Security Module (IM-6168)
Resolved - This incident has been resolved.
May 11, 11:15 PDT
Monitoring - Qualys Cloud Platform Operations has implemented a fix for the issue causing performance degradation in the Container Security module on Qualys US Platform 2. We are monitoring the results. Users will now be able to view the latest vulnerabilities for the CICD sensor. PC reports are getting processed successfully. Further updates will be shared as they become available.
Ticket reference for this activity: IM-6168
May 11, 05:48 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue that is causing performance degradation in the Container Security module on Qualys US Platform 2. Users will not be able to view the latest vulnerabilities for the CICD sensor. PC reports will not get processed. Further updates will be shared as they become available.
Ticket reference for this activity: IM-6168
May 11, 03:26 PDT
IN Platform 1: File Integrity Monitoring (FIM) 3.0.0.0 Release Notification (CMB-99200)
Completed - The scheduled maintenance has been completed.
May 11, 07:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 22:31 PDT
Scheduled - A new version of File Integrity Monitoring (FIM) 3.0.0.0 is scheduled to be released into production on IN Platform 1 on May 10th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-file-integrity-monitoring-3.0-release-notes.pdf

Ticket Reference for this activity: CMB-99200
May 10, 19:41 PDT
US Platform 1: Asset Inventory (AI) 1.3.1.0 Release Notification (CMB-97463)
Completed - The scheduled maintenance has been completed.
May 11, 05:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 01:15 PDT
Scheduled - A new version of Asset Inventory (AI) 1.3.1.0 is going to be released into production on the US Platform 1 on May 11, 2021.

The Asset Inventory (AI) module may temporarily be unavailable during this period.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-itam-1.3.1-release-notes.pdf

Ticket Reference for this activity: CMB-97463
May 11, 00:11 PDT
EU Platform 1: Qualys Suite QWEB-10.10.0.0-2 Release Notification (CMB-99711)
Completed - The scheduled maintenance has been completed.
May 11, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 22:00 PDT
Scheduled - A new release of Qualys Suite QWEB-10.10.0.0-2 is scheduled to be released into production Qualys EU Platform 1 on May 10th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.10-release-notes.pdf

Ticket Reference for this activity: CMB-99711
Apr 30, 22:30 PDT
May 10, 2021
AE Platform 1: Container Security 1.7.0.0 Release Notification (CMB-87182)
Completed - The scheduled maintenance has been completed.
May 10, 21:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 15:00 PDT
Scheduled - A new release of Container Security 1.7.0.0 is scheduled to be released into production on the AE Platform 1 on May 10th, 2021. The Container Security Module may temporarily be unavailable during the deployment window.

RN: https://www.qualys.com/docs/release-notes/qualys-container-security-1.7.0-release-notes.pdf

API RN: https://www.qualys.com/docs/release-notes/qualys-container-security-1.7.0-api-release-notes.pdf

Ticket Reference for this activity: CMB-87182
May 10, 14:01 PDT
All Shared Platforms: MDS scans are running into an error state (IM-6148)
Resolved - This incident has been resolved.
May 10, 20:28 PDT
Monitoring - Qualys Cloud Platform Operations has mitigated the issue of MDS scans returning an 'Error' state on all Shared Qualys Platforms. We are continuing to monitor the issue. Further updates will be shared as they become available.
May 10, 08:11 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue that is causing all the MDS scans to run into an 'Error' state on all Shared Qualys Platforms. Further updates will be shared as they become available.

Further updates will be shared as they are available.

Ticket Reference for this incident: IM-6148
May 10, 05:24 PDT
US Platform 3: Performance degradation in AV, AI, New VM Dashboard and CAUI module (IM-6079)
Resolved - This incident has been resolved.
May 10, 17:27 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys US Platform 3. Some users may notice that VM and PC data is taking longer than expected to be visible within AV, AI New VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available.
Ticket Reference for this incident: IM-6079
May 10, 12:28 PDT
US Platform 1: File Integrity Monitoring (FIM) 3.0.0.0 Release Notification (CMB-99195)
Completed - The scheduled maintenance has been completed.
May 10, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 22:30 PDT
Scheduled - A new version of File Integrity Monitoring (FIM) 3.0.0.0 is scheduled to be released into production on US Platform 1 on May 9th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-file-integrity-monitoring-3.0-release-notes.pdf

Ticket Reference for this activity: CMB-99195.
May 9, 19:35 PDT
US Platform 3: Qualys Suite QWEB-10.10.0.0-2 Release Notification (CMB-99710)
Completed - The scheduled maintenance has been completed.
May 10, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 22:01 PDT
Scheduled - A new release of Qualys Suite QWEB-10.10.0.0-2 is scheduled to be released into production Qualys US Platform 3 on May 9th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.10-release-notes.pdf

Ticket Reference for this activity:CMB-99710
Apr 30, 22:27 PDT
May 9, 2021
May 8, 2021
US Platform 3: High Portal-Indexing lag (IM-6131)
Resolved - This incident has been resolved.
May 8, 10:15 PDT
Monitoring - Qualys Cloud Platform Operations has implemented a fix for the issue that is causing an indexing delay on US Platform 3 and we are monitoring the results. Further updates will be shared as they become available.

Ticket Reference for this incident: IM-6131.
May 8, 03:53 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-6131.
May 7, 17:05 PDT
May 7, 2021
US Platform 2: UI Unavailable (IM-6136)
Resolved - This incident has been resolved.
May 7, 19:30 PDT
Update - We are continuing to investigate this issue.
May 7, 18:58 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing the US Platform 2 UI to be inaccessible or extremely slow for users. Further updates will be shared as they become available.

Ticket reference for this activity: IM-6136.
May 7, 18:56 PDT
US Platform 3: Qualys Gateway Service Application not working (IM-6127)
Resolved - This incident has been resolved.
May 7, 12:05 PDT
Monitoring - Qualys Cloud Operations Team has resolved the issue on US Platform 3 where Qualys Gateway Service Application (QGS) was not working. We are continuing to monitor.
May 7, 08:38 PDT
Investigating - Qualys Cloud Operations Team is currently investigating an issue on US Platform 3 where Qualys Gateway Service Application (QGS) is not working. Further updates will be shared as they become available.

The ticket reference number for this activity is IM-6127.
May 7, 06:36 PDT
US Platform 2: Qualys Suite QWEB-10.10.0.0-2 Release Notification (CMB-99709)
Completed - The scheduled maintenance has been completed.
May 7, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 02:30 PDT
Scheduled - A new release of Qualys Suite QWEB-10.10.0.0-2 is scheduled to be released into production Qualys US Platform 2 on May 7th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.10-release-notes.pdf

Ticket Reference for this activity: CMB-99709
Apr 30, 22:26 PDT
US Platform 3 Quarterly Maintenance Notification (CMB-88489)
Completed - The scheduled maintenance has been completed.
May 7, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 18:00 PDT
Scheduled - Planned downtime maintenance on the Qualys US Platform 3 requires a 9-hour downtime on May 6, 2021, starting at 18:00 PDT and ending at 03:00 PDT on May 7, 2021.

Ticket Reference for this activity CMB-88489.

For details, see https://www.qualys.com/notifications/platform-us3/
Mar 8, 20:59 PST
May 6, 2021
EU Platform 2: CloudView (CV) v1.15.0.0 Release (CMB-98720)
Completed - The scheduled maintenance has been completed.
May 6, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 15:00 PDT
Scheduled - A new version of CloudView (CV) v1.15.0.0 is scheduled to be released into production on EU Platform 2 on May 6th, 2021. The CloudView Module may temporarily be unavailable during the deployment window.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloudview-1.15-release-notes.pdf
API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloudview-1.15-api-release-notes.pdf

Ticket Reference for this activity: CMB-98720
May 6, 08:51 PDT
EU Platform 2: Qualys Suite QWEB-10.10.0.0-2 Release Notification (CMB-99712)
Completed - The scheduled maintenance has been completed.
May 6, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 10:01 PDT
Scheduled - A new release of Qualys Suite QWEB-10.10.0.0-2 is scheduled to be released into production Qualys EU Platform 2 on May 6th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.10-release-notes.pdf

Ticket Reference for this activity: CMB-99712
Apr 30, 22:24 PDT
EU Platform 1: Cloud Agent (CA) Windows 4.4.0.38 Release Notification (CMB-99214)
Completed - The scheduled maintenance has been completed.
May 6, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 11:00 PDT
Scheduled - A new version of Windows Client 4.4.0.38 is scheduled to be released into production on Qualys EU Platform 1 on May 6th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-windows-4.4-release-notes.pdf

Ticket Reference for this activity: CMB-99214
Apr 26, 07:08 PDT
AE Platform 1: Patch Management (PM) 1.5.0.0 Release Notification (CMB-99637)
Completed - The scheduled maintenance has been completed.
May 6, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 07:00 PDT
Scheduled - A new version of Patch Management (PM) 1.5.0.0 is going to be released into production on the AE Platform 1 on May 6, 2021.

The Patch Management (PM) module may temporarily be unavailable during the deployment window.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloudview-1.15-release-notes.pdf

Ticket Reference for this activity: CMB-99637
May 6, 03:15 PDT
AE Platform 1: Container Security 1.6.8.6 Release Notification (CMB-100457)
Completed - The scheduled maintenance has been completed.
May 6, 06:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 03:15 PDT
Scheduled - A new release of Container Security 1.6.8.6 is scheduled to be released into production on AE Platform 1 on May 6, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-container-security-1.6.8.6-release-notes.pdf

Ticket Reference for this activity: CMB-100457
May 6, 02:09 PDT
US Platform 3: UI/ API Login Failure (IM-6110)
Resolved - This incident has been resolved.
May 6, 04:48 PDT
Monitoring - Qualys Cloud Platform Operations has implemented a fix for the issue causing the US Platform 3 UI/API to be inaccessible and we are monitoring the results. Users will be able to authenticate using UI/API. Further updates will be shared as they become available.

Ticket reference for this activity: IM-6110.
May 6, 04:06 PDT
Investigating - Qualys Cloud Platform Operations is investigating an issue causing the US Platform 3 UI/API to be inaccessible. Users will not be able to authenticate using UI/API. Further updates will be shared as they become available.

Ticket reference for this activity: IM-6110.
May 6, 03:08 PDT
US Platform 2: File Integrity Monitoring (FIM) 3.0.0.0 Release Notification (CMB-99196)
Completed - The scheduled maintenance has been completed.
May 6, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 22:30 PDT
Scheduled - A new version of File Integrity Monitoring (FIM) 3.0.0.0 is scheduled to be released into production on US Platform 2 on May 5th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-file-integrity-monitoring-3.0-release-notes.pdf

Ticket Reference for this activity: CMB-99196
May 5, 20:22 PDT
US Platform 1: Patch Management (PM) 1.5.0.0 Release Notification (CMB-99630)
Completed - The scheduled maintenance has been completed.
May 6, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 22:01 PDT
Scheduled - A new version of Patch Management (PM) 1.5.0.0 is going to be released into production on the US Platform 1 on May 5th, 2021.

The Patch Management (PM) module may temporarily be unavailable during the deployment window.

RN: https://www.qualys.com/docs/release-notes/qualys-patch-management-1.5-release-notes.pdf

Ticket Reference for this activity: CMB-99630
May 5, 13:22 PDT
IN Platform 1: Qualys Suite QWEB-10.10.0.0-2 Release Notification (CMB-99714)
Completed - The scheduled maintenance has been completed.
May 6, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 22:01 PDT
Scheduled - A new release of Qualys Suite QWEB-10.10.0.0-2 is scheduled to be released into production Qualys IN Platform 1 on May 5th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.10-release-notes.pdf
Ticket Reference for this activity: CMB-99714
Apr 30, 21:58 PDT
US Platform 2: Container Security patch update notification (CMB-100367)
Completed - The scheduled maintenance has been completed.
May 6, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 01:30 PDT
Scheduled - Qualys Cloud Operations Team is updating a Patch on Container Security to mitigate lag on runtime events on Qualys Cloud Platform US 2. During the maintenance window users may experience a delay in event data in UI.

Ticket Reference for this activity : CMB-100367
May 6, 00:30 PDT
US Platform 1: Cloud Agent (CA) Windows 4.4.0.38 Release Notification (CMB-99211)
Completed - The scheduled maintenance has been completed.
May 6, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 22:30 PDT
Scheduled - A new version of Windows Client 4.4.0.38 is scheduled to be released into production on Qualys US Platform 1 on May 5th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-windows-4.4-release-notes.pdf

Ticket Reference for this activity: CMB-99211
Apr 26, 07:07 PDT
US Platform 2: Cloud Agent Processing Backlog [IM-6092]
Resolved - This incident has been resolved.
May 6, 00:00 PDT
Monitoring - Qualys Cloud Platform Operations has identified the issue causing Cloud Agent processing backlog on US Platform 2. A fix has been implemented and the delay in Cloud Agent processing is on a reducing trend.
Users may expect a delay in VM/PC data becoming available via the UI. Further updates will be shared as they become available.

Ticket reference for this incident: IM-6092
May 4, 23:19 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing a Cloud Agent processing backlog on US Platform 2.

Users may expect a delay in VM/PC data becoming available via the UI.

Further updates will be shared as they become available.

Ticket reference for this incident: IM-6092
May 4, 14:58 PDT
May 5, 2021
EU Platform 2: Cloud Agent (CA) Windows 4.4.0.38 Release Notification (CMB-99215)
Completed - The scheduled maintenance has been completed.
May 5, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 11:00 PDT
Scheduled - A new version of Windows Client 4.4.0.38 is scheduled to be released into production on Qualys EU Platform 2 on May 5th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-windows-4.4-release-notes.pdf

Ticket Reference for this activity: CMB-99215
Apr 26, 07:07 PDT
IN Platform 1: Patch Management (PM) 1.5.0.0 Release Notification (CMB-99635)
Completed - The scheduled maintenance has been completed.
May 5, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 07:00 PDT
Scheduled - A new version of Patch Management (PM) 1.5.0.0 is going to be released into production on the IN Platform 1 on May 5, 2021.

The Patch Management (PM) module may temporarily be unavailable during the deployment window.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-patch-management-1.5-release-notes.pdf

Ticket Reference for this activity: CMB-99635
May 5, 02:01 PDT
IN Platform 1: Container Security patch update notification (CMB-100367)
Completed - The scheduled maintenance has been completed.
May 5, 06:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 04:15 PDT
Scheduled - Qualys Cloud Operations Team is updating a Patch on Container Security to mitigate lag on runtime events on Qualys Cloud Platform IN 1. During the maintenance window users may experience a delay in event data in UI.

Ticket Reference for this activity: : CMB-100367
May 5, 03:05 PDT
EU Platform 1: File Integrity Monitoring (FIM) 3.0.0.0 Release Notification (CMB-99198)
Completed - The scheduled maintenance has been completed.
May 5, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 22:30 PDT
Scheduled - A new version of File Integrity Monitoring (FIM) 3.0.0.0 is scheduled to be released into production on EU Platform 1 on May 4th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-file-integrity-monitoring-3.0-release-notes.pdf

Ticket Reference for this activity: CMB-99198
May 4, 20:29 PDT
US Platform 3: Patch Management (PM) 1.5.0.0 Release Notification (CMB-99632)
Completed - The scheduled maintenance has been completed.
May 5, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 22:00 PDT
Scheduled - A new version of Patch Management (PM) 1.5.0.0 is going to be released into production on the US Platform 3 on May 4th, 2021.

The Patch Management (PM) module may temporarily be unavailable during the deployment window.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-patch-management-1.5-release-notes.pdf

Ticket Reference for this activity: CMB-99632
May 4, 10:08 PDT
US Platform 2: Cloud Agent (CA) Windows 4.4.0.38 Release Notification (CMB-99212)
Completed - The scheduled maintenance has been completed.
May 5, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 22:30 PDT
Scheduled - A new version of Windows Client 4.4.0.38 is scheduled to be released into production on Qualys US Platform 2 on May 4th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-windows-4.4-release-notes.pdf

Ticket Reference for this activity: CMB-99212
Apr 26, 07:05 PDT
May 4, 2021
US Platform 1: Lag on asset-sync-service-group / asset-reconciled-feed [IM-6058]
Resolved - This incident has been resolved.
May 4, 16:12 PDT
Investigating - Qualys Cloud Platform Operations is continuing to investigate an issue causing performance degradation in AV module on Qualys US Platform 1. Users may notice that VM and PC data is taking longer than expected time to be visible within AssetView. Further updates will be shared as they become available.

Ticket reference for this incident: IM-6058.
May 4, 06:39 PDT
IN Platform 1: Cloud Agent (CA) Windows 4.4.0.38 Release Notification (CMB-99216)
Completed - The scheduled maintenance has been completed.
May 4, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 11:01 PDT
Scheduled - A new version of Windows Client 4.4.0.38 is scheduled to be released into production on Qualys IN Platform 1 on May 4th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-windows-4.4-release-notes.pdf

Ticket Reference for this activity: CMB-99216
Apr 26, 07:03 PDT
EU Platform 2: Patch Management (PM) 1.5.0.0 Release Notification (CMB-99634)
Completed - The scheduled maintenance has been completed.
May 4, 13:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 07:30 PDT
Scheduled - A new version of Patch Management (PM) 1.5.0.0 is going to be released into production on the EU Platform 2 on May 4, 2021.

The Patch Management (PM) module may temporarily be unavailable during the deployment window.

RN: https://www.qualys.com/docs/release-notes/qualys-patch-management-1.5-release-notes.pdf

Ticket Reference for this activity: CMB-99634
May 4, 06:23 PDT
EU Platform 2: File Integrity Monitoring (FIM) 3.0.0.0 Release Notification (CMB-99199)
Completed - The scheduled maintenance has been completed.
May 4, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 00:00 PDT
Scheduled - A new version of File Integrity Monitoring (FIM) 3.0.0.0 is scheduled to be released into production on EU Platform 2 on May 4th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-file-integrity-monitoring-3.0-release-notes.pdf

Ticket Reference for this activity: CMB-99199
May 3, 21:51 PDT
EU Platform 2: Patch Management (PM) 1.5.0.0 Release Notification (CMB-99634)
Completed - Due to some unforeseen issues, Qualys Cloud Platform Operations has to cancel this deployment. We will reschedule this deployment and the new schedule will be shared at the earliest. We regret the inconvenience caused
May 4, 05:46 PDT
Scheduled - A new version of Patch Management (PM) 1.5.0.0 is going to be released into production on the EU Platform 2 on May 4, 2021.

The Patch Management (PM) module may temporarily be unavailable during the deployment window.

RN: https://www.qualys.com/docs/release-notes/qualys-patch-management-1.5-release-notes.pdf

Ticket Reference for this activity: CMB-99634
May 4, 01:42 PDT
US Platform 2: Patch Management (PM) 1.5.0.0 Release Notification (CMB-99631)
Completed - The scheduled maintenance has been completed.
May 4, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 22:00 PDT
Scheduled - A new version of Patch Management (PM) 1.5.0.0 is going to be released into production on the US Platform 2 on May 3rd, 2021.

The Patch Management (PM) module may temporarily be unavailable during the deployment window.

RN: https://www.qualys.com/docs/release-notes/qualys-patch-management-1.5-release-notes.pdf

Ticket Reference for this activity: CMB-99631
May 3, 14:44 PDT
US Platform 3: Cloud Agent (CA) Windows 4.4.0.38 Release Notification (CMB-99213)
Completed - The scheduled maintenance has been completed.
May 4, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 22:30 PDT
Scheduled - A new version of Windows Client 4.4.0.38 is scheduled to be released into production on Qualys US Platform 3 on May 3rd, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-windows-4.4-release-notes.pdf

Ticket Reference for this activity: CMB-99213
Apr 26, 07:02 PDT
PCI Platform: Qualys Platform UI unavailable using VIP 2FA (IM-6083)
Resolved - This incident has been resolved.
May 4, 02:26 PDT
Investigating - Qualys Cloud Platform Operations is investigating an issue due to which users are not able to access the PCI Merchant Portal when using VIP 2-Factor Authentication. Further updates will be provided as they become available.

Ticket Reference for this incident: IM-6083.
May 4, 01:49 PDT
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