Qualys, Inc. Status

[Emergency] Qualys US Platform 3 File Integrity Monitoring(FIM) Maintenance Notification

Identified - A new update for the File Integrity Monitoring(FIM) module is scheduled to be released into production on the Qualys US Platform 3 on July 19 , 2018 for 5 hrs starting 03:30 hrs PT . This is an emergency maintenance activity and FIM module will not be functional during this period
Jul 19, 03:14 PDT

US Platform 1 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

CloudView (CV) Operational

Container Security (CS) Operational

CertView (CERT) Operational

US Platform 2 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Container Security (CS) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

Cert View (CV) Operational

CloudView (CV) Operational

US Platform 3 Degraded Performance

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Degraded Performance

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

CloudView (CV) Operational

Container Security (CS) Operational

EU Platform 1 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

CloudView (CV) Operational

Container Security (CS) Operational

EU Platform 2 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

Container Security (CS) Operational

IN Platform 1 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

CloudView (CV) Operational

Container Security (CS) Operational

PCI Platform Operational

Free Services Operational

FreeScan Operational

BrowserCheck Operational

SSL Labs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 18, 2018

US1 Release: CertView

Completed - The scheduled maintenance has been completed.
Jul 18, 16:28 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 16:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 17, 15:53 PDT

Scheduled - A new release of Cert View is scheduled to be released in production on the Qualys US1 Platform on 17 July 2018.

Cert View user interface module will experience brief downtime.
Jul 17, 15:53 PDT

[Scheduled] Qualys EU Platform 1 Cloudview Maintenance Notification

Resolved - This incident has been resolved.
Jul 18, 05:44 PDT

Update - We are continuing to work on a fix for this issue.
Jul 17, 05:56 PDT

Update - We are continuing to work on a fix for this issue.
Jul 17, 04:03 PDT

Identified - A new release of Cloudview 1.5.1 is scheduled to be released in production on the Qualys EU Platform 1 on July 16 , 2018 for 12 hrs starting 22:30 hrs PT .

In some cases, there is a chance of impact in terms of degraded performance for Cloudview during the maintenance period.
Jul 16, 03:56 PDT

[Emergency] Qualys US Platform 1 File Integrity Monitoring(FIM) Maintenance Notification

Resolved - This incident has been resolved.
Jul 18, 05:10 PDT

Identified - A new update for the File Integrity Monitoring(FIM) module is scheduled to be released into production on the Qualys US Platform 1 on July 18 , 2018 for 2 hrs starting 02:30 hrs PT . This is an emergency maintenance activity and FIM module will not be functional during this period
Jul 18, 02:02 PDT

Update on BrowserCheck Chrome Extension for Windows and Mac

Resolved - BrowserCheck Chrome Extension for Windows and Mac is getting updated with 64-bit support.
Customers using the current version are advised to remove the extension from Chrome and visit BrowserCheck.Qualys.com website to get the updated extension.
Jul 18, 03:38 PDT

Jul 17, 2018

US Platform 1: Users are unable to login to the UI

Resolved - Qualys Cloud Operations team has identified that the database connections were failing on US POD 1. We switched over to standby database to resolve the issue.

This incident has been resolved.
Jul 17, 11:31 PDT

Investigating - Qualys Cloud Operations team has noticed that the UI of US POD 1 is inaccessible. We are investigating the issue and further updates will be shared as they are received.
Jul 17, 11:02 PDT

Jul 16, 2018

[Scheduled] EU2 Release: AV, CA, WAS, WAF, SAQ, CERT, IOC, FIM & API

Completed - The scheduled maintenance has been completed.
Jul 16, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 09:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 10, 17:20 PDT

Scheduled - A new release of Qualys Cloud Platform 2.33 is scheduled to be released in production on the Qualys EU Platform 2 on 16 July 2018.

The deployment is completely transparent to users, and only the IOC user interface module will experience brief downtime.

For details of the release, see:
- Qualys Cloud Platform v2.33: https://www.qualys.com/platform2.33
Jul 10, 17:20 PDT

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

[Emergency] Qualys US Platform 2 File Integrity Monitoring(FIM) Maintenance Notification

Resolved - This incident has been resolved.
Jul 13, 20:00 PDT

Identified - A new update for the File Integrity Monitoring(FIM) module is scheduled to be released into production on the Qualys US Platform 2 on July 13 , 2018 for 8 hrs starting 03:30 hrs PT . This is an emergency maintenance activity and FIM module will not be functional during this period.
Jul 13, 03:17 PDT

[Scheduled] Qualys US Platform 3 File Integrity Monitoring(FIM) Maintenance Notification

Resolved - We are continuing to work on a fix for this issue.
Jul 13, 19:59 PDT

Update - We are continuing to work on a fix for this issue.
Jul 13, 19:58 PDT

Identified - A new update for the File Integrity Monitoring(FIM) module is scheduled to be released into production on the Qualys US Platform 3 on July 13 , 2018 for 4 hrs starting 07:30 hrs PT . In some cases, there is a chance of impact in terms of degraded performance of FIM during the maintenance period.
Jul 13, 07:41 PDT

US Platforms 1+2/EU Platform 1: Scans ending in error

Resolved - This incident has been resolved.
Jul 13, 18:19 PDT

Monitoring - Qualys Cloud Operations has deployed a patch (ML-10.2.48-1) on all affected platforms. All online scanners pull updates every 4 hours but customers can force update from the scanners tab for their affected scanners anytime sooner to have them updated with this patch.
Jul 13, 16:11 PDT

Identified - Currently scans are failing in error for a subset of Scanner Models which are found to have an incompatibility with a recent update. These NG Model Scanners, or any scanner whose Serial Number is less than 18000, can be impacted.

Qualys Cloud Operations is currently working to deploy a fix, further updates will be shared as they become available.
Jul 13, 13:53 PDT

US Platform 1: VM/PC scans Processing delay

Resolved - Qualys Cloud Operations have confirmed processing rates are stabilized and the VM/PC scan processing backlog has been reduced. This issue stands resolved.
Jul 13, 08:44 PDT

Update - Cloud Platform Operations and Qualys Engineering have been working in tandem to implement further optimization and stability. Changes have been rolled out; processing rates have improved and backlog is steadily reducing. We are continuing to monitor and will update here once fully resolved.
Jul 11, 15:17 PDT

Monitoring - A fix has been implemented and we are monitoring the results. Customers might see some scan lag while receiving backlog is processed. Further updates will be shared as they become available.
Jul 9, 18:44 PDT

Identified - Qualys Cloud Platform Operations has identified the issue and a fix has been implemented. Further updates will be provided as they become available.
Jul 9, 18:43 PDT

Investigating - Qualys Cloud Operations is investigating an issue causing delays in VM/PC scan processing. Users will experience delayed updates for VM/PC processing. Further updates will be shared as they become available.
Jul 9, 15:59 PDT

[Scheduled] Qualys US Platform 3 File Integrity Monitoring(FIM) Maintenance Notification

Resolved - This incident has been resolved.
Jul 13, 06:28 PDT

Identified - A new update for the File Integrity Monitoring(FIM) module is scheduled to be released into production on the Qualys US Platform 3 on July 13 , 2018 for 1 hrs starting 02:30 hrs PT . In some cases, there is a chance of impact in terms of degraded performance of FIM during the maintenance period.
Jul 11, 03:53 PDT

[Scheduled] Qualys US Platform 2 Cloudview Maintenance Notification

Resolved - This incident has been resolved.
Jul 13, 06:20 PDT

Identified - A new release of Cloudview 1.5.1 is scheduled to be released in production on the Qualys US Platform 2 on July 12 , 2018 for 6 hrs starting 22:30 hrs PT .

In some cases, there is a chance of impact in terms of degraded performance for Cloudview during the maintenance period.
Jul 12, 05:42 PDT

Jul 12, 2018

US3 Release: AV, CA, WAS, WAF, SAQ, CERT, IOC, FIM & API

Completed - The scheduled maintenance has been completed.
Jul 12, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 09:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 10, 08:49 PDT

Scheduled - A new release of Qualys Cloud Platform 2.33 is scheduled to be released in production on the Qualys US3 Platform on 12 July 2018.

The deployment is completely transparent to users, and only the IOC user interface module will experience brief downtime.

For details of the release, see:
- Qualys Cloud Platform v2.33: https://www.qualys.com/platform2.33
Jul 10, 08:49 PDT

[Emergency] Qualys US Platform 2 File Integrity Monitoring(FIM) Maintenance Notification

Resolved - This incident has been resolved.
Jul 12, 08:55 PDT

Identified - A new update for the File Integrity Monitoring(FIM) module is scheduled to be released into production on the Qualys US Platform 2 on July 12 , 2018 for 1 hrs starting 06:00 hrs PT . In some cases, there is a chance of impact in terms of degraded performance of FIM during the maintenance period.
Jul 12, 05:39 PDT

Jul 11, 2018

US1 Release: AV, CA, WAS, WAF, SAQ, CERT, IOC, FIM & API

Completed - The scheduled maintenance has been completed.
Jul 11, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 09:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 10, 08:44 PDT

Scheduled - A new release of Qualys Cloud Platform 2.33 is scheduled to be released in production on the Qualys US1 Platform on 11 July 2018.

The deployment is completely transparent to users, and only the IOC user interface module will experience brief downtime.

For details of the release, see:
- Qualys Cloud Platform v2.33: https://www.qualys.com/platform2.33
Jul 10, 08:44 PDT

[Scheduled] Qualys US Platform 3 Maintenance Notification

Resolved - This incident has been resolved.
Jul 11, 04:09 PDT

Update - We are continuing to work on a fix for this issue.
Jul 11, 02:28 PDT

Identified - A new release of Cloudview 1.5.1 is scheduled to be released in production on the Qualys US Platform 3 on July 10 , 2018 for 6 hrs starting 22:30 hrs PT .

In some cases, there is a chance of impact in terms of degraded performance for Cloudview during the maintenance period.
Jul 10, 05:35 PDT

Jul 10, 2018

[Emergency] Qualys India Platform 1 Cloudview Maintenance Notification

Resolved - This is now resolved
Jul 10, 05:32 PDT

Identified - Qualys Engineering Team is investigating an issue related to Cloudview after the the recent maintenance on India Platform 1. Users may see a failure in Cloudview data being rendered. Further updates will be shared as they become available.
Jul 9, 05:45 PDT

Jul 9, 2018

US2 Release: AV, CA, WAS, WAF, SAQ, CERT, IOC, FIM & API

Completed - The scheduled maintenance has been completed.
Jul 9, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 13:00 PDT

Scheduled - A new release of Qualys Cloud Platform 2.33 is scheduled to be released in production on the Qualys US2 Platform on 9 July 2018.

The deployment is completely transparent to users.

For details of the release, see:
- Qualys Cloud Platform v2.33: https://www.qualys.com/platform2.33
Jul 9, 12:52 PDT

[Scheduled] Qualys India Platform 1 Maintenance Notification

Resolved - This is now completed and resolved
Jul 9, 05:43 PDT

Update - We are continuing to work on a fix for this issue.
Jul 9, 03:20 PDT

Identified - A new update for the File Integrity Monitoring(FIM) module is scheduled to be released into production on the Qualys IN Platform 1 on July 9 , 2018 for 3 hrs starting 02:30 hrs PT . In some cases, there is a chance of impact in terms of degraded performance of FIM during the maintenance period.
Jul 7, 00:25 PDT

Jul 8, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.

Jul 5, 2018

EU1 Release: AV, CA, WAS, WAF, SAQ, CERT, IOC, FIM & API

Completed - The scheduled maintenance has been completed.
Jul 5, 20:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 08:45 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 5, 08:33 PDT

Scheduled - A new release of Qualys Cloud Platform 2.33 is scheduled to be released in production on the Qualys EU Platform 1 on 5 July 2018.

The deployment is completely transparent to users, and only the IOC user interface module will experience brief downtime.

For details of the release, see:
- Qualys Cloud Platform v2.33: https://www.qualys.com/platform2.33
Jul 5, 08:32 PDT

US Platform 1: Users are unable to login to the UI

Resolved - This incident has been resolved.
Jul 5, 01:53 PDT

Monitoring - Qualys Cloud Operations has identified that the underlying cause has resolved itself. At this time, UI is available and is being monitored.
Jul 5, 00:47 PDT

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