Qualys, Inc. Status

All Systems Operational

US Platform 1 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

CloudView (CV) Operational

Container Security (CS) Operational

Asset Inventory (AI) Operational

Out-of-Band Configuration Assessment (OCA) Operational

Patch Management (PM) Operational

Passive Scanner (PS) Operational

Qualys Gateway Service (QGS) Operational

CertView (CERT) Operational

Secure Enterprise Mobility (SEM) Beta Operational

US Platform 2 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Container Security (CS) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

Cert View (CERT) Operational

CloudView (CV) Operational

Asset Inventory (AI) Operational

Out-of-Band Configuration Assessment (OCA) Operational

Patch Management (PM) Operational

Passive Scanner (PS) Operational

Qualys Gateway Service (QGS) Operational

Secure Enterprise Mobility (SEM) Beta Operational

US Platform 3 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

CloudView (CV) Operational

Container Security (CS) Operational

Asset Inventory (AI) Operational

CertView (CERT) Operational

Out-of-Band Configuration Assessment (OCA) Operational

Patch Management (PM) Operational

Passive Scanner (PS) Operational

Qualys Gateway Service (QGS) Operational

Secure Enterprise Mobility (SEM) Beta Operational

US Platform 4 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Policy Compliance (PC) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

CloudView (CV) Operational

EU Platform 1 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

CloudView (CV) Operational

Container Security (CS) Operational

CertView(CERT) Operational

Asset Inventory (AI) Operational

Out-of-Band Configuration Assessment (OCA) Operational

Patch Management (PM) Operational

Passive Scanner (PS) Operational

Qualys Gateway Service (QGS) Operational

Secure Enterprise Mobility (SEM) Beta Operational

EU Platform 2 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

Container Security (CS) Operational

CloudView (CV) Operational

Asset Inventory (AI) Operational

Out-of-Band Configuration Assessment (OCA) Operational

Patch Management (PM) Operational

Passive Scanner (PS) Operational

Qualys Gateway Service (QGS) Operational

CertView (CERT) Operational

Secure Enterprise Mobility (SEM) Beta Operational

IN Platform 1 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

CloudView (CV) Operational

Container Security (CS) Operational

CertView Operational

Asset Inventory (AI) Operational

Out-of-Band Configuration Assessment (OCA) Operational

Patch Management (PM) Operational

Passive Scanner (PS) Operational

Qualys Gateway Service (QGS) Operational

Secure Enterprise Mobility (SEM) Beta Operational

CA Platform 1 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Policy Compliance (PC) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

CloudView (CV) Operational

Patch Management (PM) Operational

File Integrity Monitoring (FIM) Operational

Passive Scanner (PS) Operational

CertView (CERT) Operational

Asset Inventory (AI) Operational

Indication of Compromise (IOC) Operational

Qualys Gateway Service (QGS) Operational

PCI Platform Operational

Free Services Operational

FreeScan Operational

BrowserCheck Operational

SSL Labs Operational

Qualys Community Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

IN Platform 1: Qualys Suite QWEB 10.1.0.0 Release (CMB-73020) May 24, 22:00 - May 25, 04:00 PDT

A release of Qualys Suite QWEB 10.1.0.0 is scheduled to be released into production on IN Platform 1 on May 24th, 2020.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Ticket Reference for this activity CMB-73020.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.1-release-notes.pdf
Posted on May 19, 20:09 PDT

EU Platform 2: Qualys Suite QWEB 10.1.0.0 Release (CMB-73018) May 25, 10:00-16:00 PDT

A release of Qualys Suite QWEB 10.1.0.0 is scheduled to be released into production on EU Platform 2 on May 25th, 2020.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Ticket Reference for this activity CMB-73018.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.1-release-notes.pdf
Posted on May 19, 20:14 PDT

US Platform 2: Qualys Suite QWEB 10.1.0.0 Release (CMB-73015) May 26, 22:00 - May 27, 04:00 PDT

A release of Qualys Suite QWEB 10.1.0.0 is scheduled to be released into production on US Platform 2 on May 26th, 2020.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Ticket Reference for this activity CMB-73015.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.1-release-notes.pdf
Posted on May 19, 20:17 PDT

EU Platform 2 - Release of Cloud Agent Linux ARM Client 2.6.2-79 (CMB-73237) May 26, 22:30 - May 27, 02:30 PDT

A new release of Qualys Cloud Agent Linux ARM Client 2.6.2-79 is scheduled to be released into production on Qualys EU Platform 2 on May 26th, 2020.

The deployment is completely transparent to users and will require no downtime.
Ticket Reference for this activity: CMB-73237

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-linux-2.6-release-notes.pdf
Posted on May 22, 11:23 PDT

CA Platform 1 - Release of Cloud Agent Linux ARM Client 2.6.2-79 (CMB-73242) May 26, 22:30 - May 27, 02:30 PDT

A new release of Qualys Cloud Agent Linux ARM Client 2.6.2-79 is scheduled to be released into production on Qualys CA Platform 1 on May 26th, 2020.

The deployment is completely transparent to users and will require no downtime.
Ticket Reference for this activity: CMB-73242

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-linux-2.6-release-notes.pdf
Posted on May 22, 11:25 PDT

EU Platform 1 - Release of Cloud Agent Linux ARM Client 2.6.2-79 (CMB-73238) May 27, 10:00-14:00 PDT

A new release of Qualys Cloud Agent Linux ARM Client 2.6.2-79 is scheduled to be released into production on Qualys EU Platform 1 on May 27th, 2020.

The deployment is completely transparent to users and will require no downtime.
Ticket Reference for this activity: CMB-73238

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-linux-2.6-release-notes.pdf
Posted on May 22, 11:31 PDT

IN Platform 1 - Release of Cloud Agent Linux ARM Client 2.6.2-79 (CMB-73236) May 27, 10:00-14:00 PDT

A new release of Qualys Cloud Agent Linux ARM Client 2.6.2-79 is scheduled to be released into production on Qualys IN Platform 1 on May 27th, 2020.

The deployment is completely transparent to users and will require no downtime.
Ticket Reference for this activity: CMB-73236

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-linux-2.6-release-notes.pdf
Posted on May 22, 11:27 PDT

US Platform 3: Qualys Suite QWEB 10.1.0.0 Release (CMB-73016) May 27, 22:00 - May 28, 04:00 PDT

A release of Qualys Suite QWEB 10.1.0.0 is scheduled to be released into production on US Platform 3 on May 27th, 2020.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Ticket Reference for this activity CMB-73016.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.1-release-notes.pdf
Posted on May 19, 20:20 PDT

US Platform 2 - Release of Cloud Agent Linux ARM Client 2.6.2-79 (CMB-73240) May 27, 22:30 - May 28, 02:30 PDT

A new release of Qualys Cloud Agent Linux ARM Client 2.6.2-79 is scheduled to be released into production on Qualys US Platform 2 on May 27th, 2020.

The deployment is completely transparent to users and will require no downtime.
Ticket Reference for this activity: CMB-73240

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-linux-2.6-release-notes.pdf
Posted on May 22, 11:36 PDT

US Platform 3 - Release of Cloud Agent Linux ARM Client 2.6.2-79 (CMB-73239) May 27, 22:30 - May 28, 02:30 PDT

A new release of Qualys Cloud Agent Linux ARM Client 2.6.2-79 is scheduled to be released into production on Qualys US Platform 3 on May 27th, 2020.

The deployment is completely transparent to users and will require no downtime.
Ticket Reference for this activity: CMB-73239

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-linux-2.6-release-notes.pdf
Posted on May 22, 11:33 PDT

EU Platform 1: Qualys Suite QWEB 10.1.0.0 Release (CMB-73017) May 28, 02:30-08:30 PDT

A release of Qualys Suite QWEB 10.1.0.0 is scheduled to be released into production on EU Platform 1 on May 28th, 2020.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Ticket Reference for this activity CMB-73017.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.1-release-notes.pdf
Posted on May 19, 20:23 PDT

US Platform 1 - Release of Cloud Agent Linux ARM Client 2.6.2-79 (CMB-73241) May 28, 10:00-14:00 PDT

A new release of Qualys Cloud Agent Linux ARM Client 2.6.2-79 is scheduled to be released into production on Qualys US Platform 1 on May 28th, 2020.

The deployment is completely transparent to users and will require no downtime.
Ticket Reference for this activity: CMB-73241

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-linux-2.6-release-notes.pdf
Posted on May 22, 11:40 PDT

US Platform 1: Qualys Container Security Sensor 1.4.1 Release (CMB-73249) May 28, 10:00-11:00 PDT

A release of Qualys Container Security Sensor 1.4.1 is scheduled to be released into production on US Platform 1 on May 28th, 2020.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity CMB-73249.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-container-security-sensor-1.4.1-release-notes.pdf
Posted on May 22, 12:15 PDT

US Platform 2: Qualys Container Security Sensor 1.4.1 Release (CMB-73248) May 28, 11:00-12:00 PDT

A release of Qualys Container Security Sensor 1.4.1 is scheduled to be released into production on US Platform 2 on May 28th, 2020.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity CMB-73248.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-container-security-sensor-1.4.1-release-notes.pdf
Posted on May 22, 12:15 PDT

US Platform 3 Quarterly Maintenance Notification (CMB-66998) May 28, 18:00 - May 29, 04:00 PDT

Planned downtime maintenance on the Qualys US Platform 3 requires an 10-hour downtime on May 28, 2020 starting at 18:00 PDT and ending at 04:00 PDT on May 29, 2020.

Ticket Reference for this activity CMB-66998.

For details, see https://www.qualys.com/notifications/platform-us3/
Posted on Mar 29, 21:37 PDT

US Platform 1: Qualys Suite QWEB 10.1.0.0 Release (CMB-73014) May 29, 10:00-16:00 PDT

A release of Qualys Suite QWEB 10.1.0.0 is scheduled to be released into production on US Platform 1 on May 29th, 2020.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Ticket Reference for this activity CMB-73014.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.1-release-notes.pdf
Posted on May 19, 20:25 PDT

CA Platform 1: Qualys Suite QWEB 10.1.0.0 Release (CMB-73019) Jun 1, 02:30-08:30 PDT

A release of Qualys Suite QWEB 10.1.0.0 is scheduled to be released into production on CA Platform 1 on June 1st, 2020.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Ticket Reference for this activity CMB-73019.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.1-release-notes.pdf
Posted on May 19, 20:28 PDT

EU Platform 1 Quarterly Maintenance Notification (CMB-66999) Jun 4, 12:00-20:00 PDT

Planned downtime maintenance on the Qualys EU Platform 1 requires an 8-hour downtime on June 04, 2020 starting at 12:00 PDT and ending at 20:00 PDT on June 05, 2020.

Ticket Reference for this activity CMB-66999.

For details, see https://www.qualys.com/notifications/platform-eu1/
Posted on Mar 24, 20:19 PDT

IN Platform 1 Quarterly Maintenance Notification (CMB-67000) Jun 10, 06:00-14:00 PDT

Planned downtime maintenance on the Qualys IN Platform 1 requires an 8-hour downtime on June 10, 2020 starting at 06:00 PDT and ending at 14:00 PDT on June 10, 2020.

Ticket Reference for this activity CMB-67000.

For details, see https://www.qualys.com/notifications/platform-in1/
Posted on Mar 24, 20:24 PDT

EU Platform 2 Quarterly Maintenance Notification (CMB-67001) Jun 18, 12:00-22:00 PDT

Planned downtime maintenance on the Qualys EU Platform 2 requires a 10-hour downtime on June 18, 2020 starting at 12:00 PDT and ending at 22:00 PDT on June 18, 2020.

Ticket Reference for this activity CMB-67001.

For details, see https://www.qualys.com/notifications/platform-eu2/
Posted on Mar 24, 20:28 PDT

Past Incidents

May 24, 2020

US Platform 1: Some of the VM/PC Scans staying in Loading/Queued state for a longer time (IM-3831).

Resolved - This incident has been resolved.
May 24, 08:37 PDT

Monitoring - Qualys Cloud Platform Operations has taken corrective action to mitigate the impact. VM/PC Scans will begin showing the correct status within the Qualys UI which should be completed within a few hours. This incident will be monitored through resolution. Further updates will be shared as they become available
May 23, 19:17 PDT

Identified - Qualys Cloud Platform Operations has taken corrective action and the number of scans in the loading state is on reducing trend. Further updates will be shared as they become available
May 23, 12:52 PDT

Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing some of the VM/PC Scans to stay in a loading state for a longer time. Further updates will be shared as they become available.
Reference Ticket for this incident is IM-3831.
May 23, 10:15 PDT

May 23, 2020

US Platform 1: Performance Degradation in FIM, CA, IOC, CV, CS, PC & VM (IM-3831)

Resolved - This incident has been resolved.
May 23, 01:01 PDT

Update - Qualys Cloud Platform Operations has taken corrective action to mitigate the impact. CertView is now fully operational. This incident will be monitored through resolution. Further updates will be shared as they become available.
May 22, 19:49 PDT

Update - Qualys Cloud Platform Operations has taken corrective action to mitigate the impact. Data is getting processed as expected for the Cloud agent and FIM modules. VM/PC Scans are now fully operational. This incident will be monitored through resolution. Further updates will be shared as they become available
May 22, 18:36 PDT

Update - We are continuing to monitor for any further issues.
May 22, 18:33 PDT

Monitoring - Qualys Cloud Platform Operations has taken corrective action to mitigate the impact. Data is getting processed as expected for the Cloud agent and FIM modules. VM/PC Scans will begin showing the correct status within the Qualys UI which should be completed within a few hours. This incident will be monitored through resolution. Further updates will be shared as they become available
May 22, 14:51 PDT

Investigating - Qualys Platform Operation has taken corrective action to mitigate the impact. Data is getting processed as expected for the Cloud agent and FIM modules. Some of the VM/PC Scans may show an incorrect status within the Qualys UI but the scans are working as expected in the backend. Further updates will be shared as they become available.
May 22, 11:43 PDT

Identified - Qualys Platform Operation has identified the issue and taken corrective action to mitigate the impact. Data is getting processed as expected for IOC, AI, and CV modules and we are monitoring the results.Users would see a degraded performance in File Integrity Monitoring (FIM), Cloud Agent (CA) and Container Security (CS) modules. Some of the VM/PC Scans may show an incorrect status within the Qualys UI but the scans are working as expected in the backend. Further updates will be shared as they become available.
May 22, 11:43 PDT

Update - Qualys Cloud Operations is investigating an issue causing performance degradation in File Integrity Monitoring (FIM), Cloud Agent (CA), Indication of Compromise (IOC), CloudView (CV), Container Security (CS), Policy Compliance (PC) & Vulnerability Management (VM). VM/PC scans may show an incorrect status within the Qualys UI. Further updates will be shared as they become available.
May 22, 10:17 PDT

Update - Qualys Cloud Operations is investigating an issue causing performance degradation in File Integrity Monitoring (FIM), Cloud Agent (CA), Indication of Compromise (IOC), CloudView (CV), Asset Inventory (AI), Container Security (CS), Policy Compliance (PC) & Vulnerability Management (VM). Some of the VM/PC Scans may show an incorrect status within the Qualys UI but the scans are working as expected in the backend. Further updates will be shared as they become available.
May 22, 08:12 PDT

Investigating - Qualys Cloud Operations is investigating an issue causing performance degradation in File Integrity Monitoring (FIM), Cloud Agent (CA), Indication of Compromise (IOC), CloudView (CV), Asset Inventory (AI) & Container Security (CS). Further updates will be shared as they become available.

The ticket reference for this activity is IM-3831.
May 22, 07:10 PDT

May 22, 2020

IN Platform 1: Patch Management: Delay in patch-asset-deployment job-events-consumer. (IM-3832)

Resolved - This incident has been resolved.
May 22, 19:38 PDT

Identified - Qualys Platform Operation has identified the issue and taken corrective action to mitigate the impact. Further updates will be shared as they become available.
May 22, 17:33 PDT

Investigating - Qualys Cloud Platform Operations is currently investigating an issue that the Total number of assets per job updates on asset addition/removal from the tag which are assigned to the job, has slowed down. This can be realized in the reduced job manifest generation rate.
Further updates will be shared as they become available.
The ticket reference for this activity is IM-3832.
May 22, 09:45 PDT

US Platform 1 Quarterly Maintenance Notification (CMB-66997)

Completed - The scheduled maintenance has been completed.
May 22, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 18:00 PDT

Scheduled - Planned downtime maintenance on the Qualys US Platform 1 requires an 10-hour downtime on May 21, 2020 starting at 18:00 PDT and ending at 04:00 PDT on May 22, 2020.

Ticket Reference for this activity CMB-66997.

For details, see https://www.qualys.com/notifications/platform-us1/

Note: This will include PCI Platform being under maintenance
Mar 24, 07:41 PDT

May 21, 2020

IN Cloud Platform 1: Container Security Sensor 1.4.1 Release Notification (CMB-73252)

Completed - The scheduled maintenance has been completed.
May 21, 17:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 16:30 PDT

Scheduled - A new version of Container Security Sensor 1.4.1 is going to be released into production on Qualys IN Platform 1 on May 21, 2020.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity: CMB-73252.
Release Notes: https://www.qualys.com/docs/release-notes/qualys-container-security-sensor-1.4.1-release-notes.pdf
May 21, 16:19 PDT

CA Platform 1: Qualys Suite PORTAL 3.0.1.0-7 Emergency Release Notification (CMB-72313)

Completed - The scheduled maintenance has been completed.
May 21, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 10:00 PDT

Scheduled - A new release of Qualys Suite Portal-3.0.1.0-7 is scheduled to be released into production on Qualys CA Platform 1 on May 21st, 2020.

The deployment is completely transparent to users and will require no downtime.
Ticket Reference for this activity: CMB-72313

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.0.1.0-release-notes.pdf
May 18, 16:00 PDT

EU Platform 2: CSV /XML Formats Report Download and Deletion failure in WAS, SAQ and MDS Modules (IM-3810)

Resolved - This incident has been resolved.
May 21, 15:16 PDT

Monitoring - Qualys Cloud Platform Operations has applied a fix for the issue causing CSV/XML report download and deletion failure in WAS, SAQ, MDS modules. We are monitoring the results. Further updates will be shared as they become available.
May 21, 08:13 PDT

Update - Qualys Cloud Platform Operations has identified the issue causing CSV/XML report download and deletion failure in WAS, SAQ, MDS modules and fix is being released in Portal-3.0.1.0-7. The deployment is in progress. Further updates will be shared as they become available. The ticket reference for this activity is IM-3810.
May 21, 05:18 PDT

Update - Qualys Cloud Platform Operations has identified the issue causing CSV/XML report download and deletion failure in WAS, SAQ, MDS modules and we are planning to deploy a hotfix. Further updates will be shared as they become available. The ticket reference for this activity is IM-3810.
May 20, 22:45 PDT

Identified - Qualys Cloud Platform Operations has identified the issue causing CSV/XML report download and deletion failure in WAS, SAQ, MDS modules and a fix is in progress. Further updates will be shared as they become available. The ticket reference for this activity is IM-3810.
May 20, 03:40 PDT

Update - Qualys Cloud Platform Operations continues to investigate the issue causing CSV and XML report download failure in WAS. Further updates will be shared as they become available.
May 19, 22:30 PDT

Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing CSV and XML report download in WAS. Further updates will be shared as they become available.
Ticket reference for this activity is IM-3810.
May 19, 17:46 PDT

IN Platform 1: Activation/Deactivation agents are not getting processed in Patch Management (IM-3819)

Resolved - This incident has been resolved.
May 21, 15:13 PDT

Monitoring - Qualys Cloud Platform Operations has applied a fix for the issue where activation/deactivations are not getting processed from the Patch Management backend. Newly activated agents are now receiving a Patch Manifest. We are monitoring the results. Further updates will be shared as they become available.

The ticket reference for this activity is IM-3819.
May 21, 13:55 PDT

Update - Qualys Cloud Platform Operations has identified the issue causing agent activation/deactivations are not getting processed from patch backend and we are planning to deploy a hotfix. Newly activated agents are not receiving patch manifests. Further updates will be shared as they become available.
The ticket reference for this activity is IM-3819.
May 21, 05:21 PDT

Identified - Qualys Cloud Platform Operations has identified the issue causing agent activation/deactivations are not getting processed from patch backend. Newly activated agents are not receiving patch manifests. Further updates will be shared as they become available.
The ticket reference for this activity is IM-3819.
May 20, 17:27 PDT

Investigating - Qualys Cloud Platform Operations is currently investigating an issue that agent activation/deactivations are not getting processed from patch backend. Newly activated agents are not receiving patch manifests. Further updates will be shared as they become available.
The ticket reference for this activity is IM-3819.
May 20, 17:26 PDT

EU Platform 2: Qualys Suite PORTAL 3.0.1.0-7 Emergency Release Notification (CMB-73209)

Completed - The scheduled maintenance has been completed.
May 21, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 05:00 PDT

Scheduled - A new release of Qualys Suite Portal-3.0.1.0-7 is going to be released into production on Qualys EU Platform 2 on May 21st, 2020.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity: CMB-73209
May 21, 03:59 PDT

US Cloud Platform 2: Container Security (CS) Qualys CMS 1.6.6.3 Release Notification (CMB-73141)

Completed - The scheduled maintenance has been completed.
May 21, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 01:01 PDT

Scheduled - A new version of Container Security (CS) 1.6.6.3 is scheduled to be released into production on Qualys US Platform 2 on May 21th, 2020 via CMB-73141.
May 20, 23:47 PDT

May 20, 2020

EU Platform 1: Qualys Suite PORTAL 3.0.1.0-4 Emergency Release Notification (CMB-72312)

Completed - Qualys Cloud Platform Operations has identified an issue with CSV and XML report download in the Web Application Scanning module (WAS) with Portal-3.0.1.0-4.To avoid customers from being impacted, we would need to postpone this deployment.
The new deployment schedule will be shared at the earliest. We regret the inconvenience caused here.
May 20, 21:57 PDT

Scheduled - A new release of Qualys Suite Portal-3.0.1.0-4 is scheduled to be released into production on Qualys EU Platform 1 on May 20th, 2020.

The deployment is completely transparent to users and will require no downtime.
Ticket Reference for this activity: CMB-72312

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.0.1.0-release-notes.pdf
May 18, 15:57 PDT

IN Cloud Platform 1: Container Security (CS) Qualys CMS 1.6.6.3 Emergency Release Notification (CMB-73145)

Completed - The scheduled maintenance has been completed.
May 20, 17:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 13:30 PDT

Scheduled - A new version of Container Security (CS) 1.6.6.3 is scheduled to be released into production on Qualys IN Platform 1 on May 20th, 2020.

The deployment is completely transparent to users and will require no downtime.

Ticket reference: CMB-73145
Release notes: https://www.qualys.com/docs/release-notes/qualys-container-security-1.6.6-release-notes.pdf
May 20, 12:53 PDT

US Platform 2: Qualys Suite PORTAL 3.0.1.0-4 Emergency Release Notification (CMB-72310)

Scheduled - A new release of Qualys Suite Portal-3.0.1.0-4 is scheduled to be released into production on Qualys US Platform 2 on May 20th, 2020.

The deployment is completely transparent to users and will require no downtime.
Ticket Reference for this activity: CMB-72310

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.0.1.0-release-notes.pdf
May 18, 15:54 PDT

May 19, 2020

US Platform 3: Qualys Suite PORTAL 3.0.1.0-4 Emergency Release Notification (CMB-72309)

Scheduled - A new release of Qualys Suite Portal-3.0.1.0-4 is scheduled to be released into production on Qualys US Platform 3 on May 19th, 2020.

The deployment is completely transparent to users and will require no downtime.
Ticket Reference for this activity: CMB-72309

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.0.1.0-release-notes.pdf
May 18, 15:52 PDT

EU Platform 2: Qualys Suite PORTAL 3.0.1.0-4 Emergency Release Notification (CMB-72308)

Completed - The scheduled maintenance has been completed.
May 19, 22:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 10:01 PDT

Scheduled - A new release of Qualys Suite Portal-3.0.1.0-4 is scheduled to be released into production on Qualys EU Platform 2 on May 19th, 2020.

The deployment is completely transparent to users and will require no downtime.
Ticket Reference for this activity: CMB-72308

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.0.1.0-release-notes.pdf
May 18, 15:49 PDT

US Platform 1: Qualys Cloud Agent Linux 2.6.0 Emergency Release Notification (CMB-72353)

Completed - The scheduled maintenance has been completed.
May 19, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 14:01 PDT

Scheduled - An emergency release of Qualys Cloud Agent Linux 2.6.0 is scheduled to be released into production on Qualys US Platform 1 on May 19th, 2020.

The deployment is completely transparent to users and will require no downtime.
Ticket Reference for this activity: CMB-72353

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-linux-2.6-release-notes.pdf
May 19, 13:14 PDT

EU Platform 1: Qualys Cloud Agent Linux 2.6.0 Emergency Release Notification (CMB-72353)

Completed - The scheduled maintenance has been completed.
May 19, 14:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 10:31 PDT

Scheduled - An emergency release of Qualys Cloud Agent Linux 2.6.0 is scheduled to be released into production on Qualys EU Platform 1 on May 19th, 2020.

The deployment is completely transparent to users and will require no downtime.
Ticket Reference for this activity: CMB-72353

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-linux-2.6-release-notes.pdf
May 18, 19:28 PDT

IN Platform 1: Qualys Cloud Agent Linux 2.6.0 Emergency Release Notification (CMB-72353)

Completed - The scheduled maintenance has been completed.
May 19, 14:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 10:31 PDT

Scheduled - An emergency release of Qualys Cloud Agent Linux 2.6.0 is scheduled to be released into production on Qualys IN Platform 1 on May 19th, 2020.

The deployment is completely transparent to users and will require no downtime.
Ticket Reference for this activity: CMB-72353

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-linux-2.6-release-notes.pdf
May 18, 19:27 PDT

US Platform 3: CertView (Cert) Module Intermittent UI Failures (IM-3805)

Resolved - This incident has been resolved.
May 19, 05:29 PDT

Monitoring - Qualys Cloud Platform Operations has implemented a fix and is monitoring the results. Further updates will be shared as they become available.
May 19, 04:10 PDT

Identified - Qualys Cloud Platform Operations has identified the issue causing intermittent UI failures on CertView (CERT) module and a fix is being implemented. Cert View UI might not load intermittently and new users will not be able to enroll for the CertView module. Users will neither be able to view new data in CertView UI nor use import functionality. Further updates will be shared as they become available.
May 18, 23:45 PDT

Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing intermittent UI failures on CertView (CERT) module. Cert View UI might not load intermittently and new users will not be able to enroll for the CertView module. Users will neither be able to view new data in CertView UI nor use import functionality. Further updates will be shared as they become available.
May 18, 23:12 PDT

IN Platform 1: Qualys Suite PORTAL 3.0.1.0-4 Emergency Release Notification (CMB-72314)

Completed - The scheduled maintenance has been completed.
May 19, 04:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 22:30 PDT

Scheduled - A new release of Qualys Suite Portal-3.0.1.0-4 is scheduled to be released into production on Qualys IN Platform 1 on May 18th, 2020.

The deployment is completely transparent to users and will require no downtime.
Ticket Reference for this activity: CMB-72314

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.0.1.0-release-notes.pdf
May 18, 15:46 PDT

CA Platform 1: Qualys Cloud Agent Linux 2.6.0 Emergency Release Notification (CMB-72353)

Completed - The scheduled maintenance has been completed.
May 19, 02:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 22:30 PDT

Scheduled - An emergency release of Qualys Cloud Agent Linux 2.6.0 is scheduled to be released into production on Qualys CA Platform 1 on May 18th, 2020.

The deployment is completely transparent to users and will require no downtime.
Ticket Reference for this activity: CMB-72353

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-linux-2.6-release-notes.pdf
May 18, 19:25 PDT

EU Platform 2: Qualys Cloud Agent Linux 2.6.0 Emergency Release Notification (CMB-72353)

Completed - The scheduled maintenance has been completed.
May 19, 02:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 22:30 PDT

Scheduled - An emergency release of Qualys Cloud Agent Linux 2.6.0 is scheduled to be released into production on Qualys EU Platform 2 on May 18th, 2020.

The deployment is completely transparent to users and will require no downtime.
Ticket Reference for this activity: CMB-72353

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-linux-2.6-release-notes.pdf
May 18, 19:23 PDT

May 18, 2020

US Platform 2: Intermittent Login and UI Failures (IM-3804)

Resolved - This incident has been resolved.
May 18, 22:41 PDT

Monitoring - Qualys Cloud Platform Operations has taken corrective action, users will no longer experience intermittent UI login failures. This incident will be monitored through resolution. Further updates will be shared as they become available.
May 18, 18:53 PDT

Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing intermittent failures with UI requests as well as intermittent login issues. Further updates will be shared as they become available.

Ticket reference for this activity is IM-3804.
May 18, 17:26 PDT

US Platform 2: Qualys Cloud Agent Linux 2.6.0 Emergency Release Notification (CMB-72358)

Completed - The scheduled maintenance has been completed.
May 18, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 14:00 PDT

Scheduled - An emergency release of Qualys Cloud Agent Linux 2.6.0 is scheduled to be released into production on Qualys US Platform 2 on May 18th, 2020.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity: CMB-72358

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-linux-2.6-release-notes.pdf
May 18, 09:19 PDT

US Platform 3: Qualys Cloud Agent Linux 2.6.0 Emergency Release Notification (CMB-72357)

Completed - The scheduled maintenance has been completed.
May 18, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 14:00 PDT

Scheduled - An emergency release of Qualys Cloud Agent Linux 2.6.0 is scheduled to be released into production on Qualys US Platform 3 on May 18th, 2020.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity: CMB-72357

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-linux-2.6-release-notes.pdf
May 18, 09:17 PDT

May 17, 2020

US Platform 2: Registry and General sensor image processing is slow (IM-3798).

Resolved - This incident has been resolved.
May 17, 21:22 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 16:31 PDT

Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing slow processing of Registry and General sensor image. In Asset -> Registries page, only the Repository column is getting updated with data, all other columns will still show 0, and status would be marked as FINISHED. Further updates will be shared as they become available.
Ticket reference for this incident is IM-3798
May 17, 06:59 PDT

US Platform 1: Some of the VM/PC Scans staying in Loading/Queued state for a longer time (IM-3796).

Resolved - This incident has been resolved.
May 17, 19:31 PDT

US Platform 2: Container Security (CS) 1.6.6 Release Notification (CMB-72263)

Completed - The scheduled maintenance has been completed.
May 17, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 23:01 PDT

Scheduled - A new version of Container Security (CS) 1.6.6 is going to be released into production on Qualys US Platform 2 on May 16th, 2020.
The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity: CMB-72263.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-container-security-1.6.6-release-notes.pdf
May 16, 21:16 PDT

May 16, 2020

May 15, 2020

US Cloud Platform 2: Patches in the catalog are not being reported as installed or missing by Agents under the Patch Management UI (IM-3788).

Resolved - This incident has been resolved.
May 15, 09:45 PDT

Investigating - Qualys Cloud Platform Operations is currently investigating an issue that latest patches definitions are not available under Patch catalog in Patch management UI. Further updates will be shared as they become available.

Reference Ticket (IM-3788)
May 14, 17:54 PDT

CA Platform 1 Quarterly Maintenance Notification (CMB-66995)

Completed - The scheduled maintenance has been completed.
May 15, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 18:01 PDT

Scheduled - Planned downtime maintenance on the Qualys CA Platform 1 requires an 8 hour downtime on May 14, 2020 starting at 18:00 PDT and ending at 02:00 PDT on May 15, 2020.

Ticket Reference for this activity CMB-66995.

For details, see https://www.qualys.com/notifications/platform-ca1/
Mar 24, 07:29 PDT

May 14, 2020

All Shared Cloud Platforms: Degraded Performance with KnowledgeBase API (IM-3774)

Resolved - The fix has been implemented and the issue stand resolved
May 14, 02:59 PDT

Identified - Qualys Cloud Platform is currently experiencing slowness issue with KnowledgeBase API on all shared Cloud Platforms. Our Operations has identified the issue and we are planning to deploy hot fix to improve the performance.
Further updates will be shared as they become available.
Internal ticket reference : IM-3774
May 13, 01:02 PDT

May 13, 2020

IN Platform 1 : Container Security Sensor 1.6.6.0 Release Notification (CMB-72258)

Completed - The scheduled maintenance has been completed.
May 13, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 14:00 PDT

Scheduled - A new version of Container Security Sensor 1.6.6.0 is going to be released into production on Qualys IN Platform 1 on May 13th, 2020.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity: CMB-72258.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-container-security-1.6.6-release-notes.pdf
May 13, 13:23 PDT

US Cloud Platform 1: Degraded Performance in Portal (IM-3775).

Resolved - This incident has been resolved.
May 13, 04:11 PDT

Monitoring - Qualys Cloud Platform Operations has taken corrective action and we are monitoring the results. Further updates will be shared as they become available.
May 13, 00:25 PDT

Investigating - Qualys Cloud Platform Operations is currently investigating the issue in the below modules:

Portal API:Qualys Cloud Platform Operations is experiencing degraded performance and users might see that some of the Portal API calls may error out OR take a longer time to finish.

Cloud Agent (CA)/AssetView (AV): Qualys Cloud Platform Operations is currently investigating an issue causing delays with syncing asset data into AssetView and other corresponding Cloud Applications. Customers will experience degraded performance in dashboards and query results.
The current backlog is expected to be 4-5 hours. Further updates will be shared as they become available.

Ticket reference for this incident is IM-3775.
May 12, 23:53 PDT

May 12, 2020

Qualys mPOD Quarterly Maintenance Notification (CMB-66994)

Completed - The scheduled maintenance has been completed.
May 12, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 22:00 PDT

Scheduled - Planned downtime maintenance on the Qualys mPOD Platform requires an 8-hour downtime on May 11, 2020 starting at 22:00 PDT and ending at 06:00 PDT on May 12, 2020.
Ticket Reference for this activity CMB-66994.
Mar 24, 07:24 PDT

CA Platform 1: Maintenance Notification (CMB-71573)

Completed - The scheduled maintenance has been completed.
May 12, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 21:00 PDT

Scheduled - Qualys Cloud Platform Operation will be performing configuration changes on the Qualys CA Platform 1 on May, 11th, 2020.
This change impacts QGS, Cert, CV, FIM, IOC, AI, PS and PM modules
The modules may not be functional during the deployment window.
Ticket Reference for this activity CMB-71573.
May 7, 05:02 PDT

May 11, 2020

May 10, 2020

No incidents reported.