Update - The platform is still processing through backlog of work. New ETA to clear is 12 hours.
May 24, 11:44 PDT
Monitoring - Qualys Operations team identified the issue. The platform is currently processing backlog which may take up to 24 hours to clear. During this time customers may experience delays in IP processing.
May 23, 16:51 PDT
Investigating - US Platform 1 is currently experiencing scan processing delays. OPS is looking into the issue.
May 23, 08:39 PDT
US Platform 1 Degraded Performance
Continuous Monitoring (CM) Operational
Vulnerability Management (VM) Degraded Performance
Cloud Agent (CA) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
AssetView (AV) Operational
SECURE Seal (SEAL) Operational
US Platform 2 Operational
Continuous Monitoring (CM) Operational
Vulnerability Management (VM) Operational
Cloud Agent (CA) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
AssetView (AV) Operational
SECURE Seal (SEAL) Operational
EU Platform 1 Operational
Continuous Monitoring (CM) Operational
Vulnerability Management (VM) Operational
Cloud Agent (CA) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
AssetView (AV) Operational
SECURE Seal (SEAL) Operational
PCI Platform ? Operational
Free Services Operational
FreeScan ? Operational
BrowserCheck ? Operational
SSL Labs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Qualys regularly upgrades the Qualys Cloud Platforms for capacity expansion and maintenance purposes. We are implementing an upgrade that will allow Qualys to apply database and network enhancements to Free Services Platform. This upgrade will happen on May 26th 2016 and requires a 12-hour downtime starting at 12:00 PM PDT (19:00 UTC) and ending at 12:00 AM PDT the next day (07:00 UTC the next day).

The administrative UI and API of the Qualys services Qualys Free Services Platform will be unavailable during this maintenance window. This includes:

Qualys FreeScan (FS)
Qualys BrowserCheck (BC)

The following services will not be impacted by this maintenance window:

SSL Labs (SSL)

If you have any questions regarding this maintenance, please contact Qualys Customer Support.

We thank you for your continued support and look forward to your feedback.
Posted on Apr 13, 15:09 PDT
Past Incidents
May 23, 2016
Resolved - This incident has been resolved.
May 23, 18:48 PDT
Investigating - Portal: WAS, AV, CM, CA, WAF and SEAL module UI access is currently unavailable.
May 23, 18:31 PDT
May 22, 2016

No incidents reported.

May 21, 2016

No incidents reported.

May 20, 2016
Resolved - This incident has been resolved.
May 20, 18:41 PDT
Update - Qualys Operations and Engineering teams are still working on implementing performance improvements.
May 20, 16:38 PDT
Identified - Qualys Operations and Engineering teams are implementing an improvement which will increase Cloud Agent performance.
May 20, 14:34 PDT
Update - Qualys Operations team is still working on identifying the root cause of the issue.
May 20, 09:54 PDT
Update - Cloud Agent reporting and provisioning is slow , Ops is still investigating.
May 20, 09:54 PDT
Update - Cloud Agent reporting/provisioning is slow , Ops is still investigating.
May 19, 06:20 PDT
Investigating - US POD1 - Cloud Agent reporting/provisioning is impacted
May 19, 03:09 PDT
Resolved - Qualys Operations team identified and resolved a performance issue with load balancing which affected UI logins.
May 20, 11:03 PDT
Update - US POD2 and PCI logins are intermittently impacted.
May 20, 10:10 PDT
Investigating - US POD1 - UI services are impacted, Ops is investigating.
May 20, 09:58 PDT
May 19, 2016
Completed - This maintenance is now completed.
May 19, 20:21 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 12:01 PDT
Scheduled - Qualys regularly upgrades the Qualys Cloud Platforms for capacity expansion and maintenance purposes. We are implementing an upgrade that will allow Qualys to apply database and network enhancements to US Platform 1. This upgrade will happen on May 19th, 2016 and requires a 12-hour downtime starting at 12:00 PM PDT (19:00 UTC) and ending at 12:00 AM PDT the next day (07:00 UTC the next day).

The administrative UI and API of the Qualys services on US Platform 1 will be unavailable during this maintenance window. This includes:

Qualys Continuous Monitoring (CM)
Qualys Vulnerability Management (VM) 
Qualys Cloud Agent (CA)
Qualys Policy Compliance (PC)
Qualys PCI Compliance Scanning (PCI)
Qualys Web Application Scanning (WAS)
Qualys Web Application Firewall (WAF)
Qualys Malware Detection (MD)
Qualys Asset Management (AM)
Qualys Security Assessment Questionnaire (SAQ)
Qualys AssetView (AV)
Qualys SECURE Seal (SEAL)

The following services will not be impacted by this maintenance window:
 
Scans which are running when the maintenance begins will still run to completion. The scan results will be processed once the platform is back online. Scans which are scheduled to launch after the downtime begins will not launch until the maintenance is complete. If they are set to Pause/Cancel after a certain time that will still be honored. It is not possible to manually pause/cancel a scan during the downtime. If you have strict scan windows, please insure that your schedule is configured to Pause/Cancel as required.
Web Application Firewall sensors. 
SECURE Seal logo and verification.

If you have any questions regarding this maintenance, please contact Qualys Customer Support .

We thank you for your continued support and look forward to your feedback.
Apr 11, 12:56 PDT
May 18, 2016

No incidents reported.

May 17, 2016

No incidents reported.

May 16, 2016
Resolved - This incident has been resolved.
May 16, 17:33 PDT
Update - Scheduled scans are as expected at this time. Scheduled Reports are still delayed at this time.
May 16, 12:36 PDT
Investigating - Scheduled scans and scheduled reports are currently delayed.
May 16, 10:58 PDT
May 15, 2016

No incidents reported.

May 14, 2016
Resolved - This incident has been resolved.
May 14, 18:03 PDT
Investigating - Platform UI is currently unavailable.
May 14, 16:29 PDT
May 13, 2016

No incidents reported.

May 12, 2016
Resolved - This incident has been resolved.
May 12, 20:26 PDT
Investigating - EU POD1 - Linux and Windows 10 Cloud Agent provisioning fails. Ops is investigating.
May 12, 08:11 PDT
Completed - The scheduled maintenance has been completed.
May 12, 18:39 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 12:01 PDT
Scheduled - Qualys regularly upgrades the Qualys Cloud Platforms for capacity expansion and maintenance purposes. We are implementing an upgrade that will allow Qualys to apply database and network enhancements to EU Platform 1. This upgrade will happen on May 12th 2016 and requires a 12-hour downtime starting at 19:00 UTC and ending at 07:00 UTC the next day.

The administrative UI and API of the Qualys services on EU Platform 1 will be unavailable during this maintenance window. This includes:

Qualys Continuous Monitoring (CM)
Qualys Vulnerability Management (VM) 
Qualys Cloud Agent (CA)
Qualys Policy Compliance (PC)
Qualys Web Application Scanning (WAS)
Qualys Web Application Firewall (WAF)
Qualys Malware Detection (MD)
Qualys Asset Management (AM)
Qualys Security Assessment Questionnaire (SAQ)
Qualys AssetView (AV)
Qualys SECURE Seal (SEAL)

The following services will not be impacted by this maintenance window:
 
Scans which are running when the maintenance begins will still run to completion. The scan results will be processed once the platform is back online. Scans which are scheduled to launch after the downtime begins will not launch until the maintenance is complete. If they are set to Pause/Cancel after a certain time that will still be honored. It is not possible to manually pause/cancel a scan during the downtime. If you have strict scan windows, please insure that your schedule is configured to Pause/Cancel as required.
Web Application Firewall sensors. 
SECURE Seal logo and verification.
Qualys PCI Compliance Scanning (PCI)

If you have any questions regarding this maintenance, please contact Qualys Customer Support .

We thank you for your continued support and look forward to your feedback.
Apr 11, 12:52 PDT
May 11, 2016

No incidents reported.

May 10, 2016

No incidents reported.