[Scheduled] Shared PODS Qualys Cloud Agent Windows 2.1.1 update
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 18, 17:07 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 10:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Scheduled - A new release of Qualys Cloud Agent Windows 2.1.1 is scheduled to be released in production on Wed, Oct 17.

For details of this release, see Cloud Agent Windows 2.1.1 release notes: https://www.qualys.com/documentation/release-notes/
US Platform 1 Under Maintenance
Cloud Agent (CA)   Under Maintenance
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Threat Protection (TP)   Operational
Security Configuration Assessment (SCA)   Operational
Continuous Monitoring (CM)   Operational
Indication of Compromise (IOC)   Operational
Policy Compliance (PC)   Operational
PCI Compliance (PCI)   Operational
File Integrity Monitoring (FIM)   Operational
Security Assessment Questionnaire (SAQ)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
CloudView (CV)   ? Operational
Container Security (CS)   Operational
CertView (CERT)   Operational
IT Asset Management (ITAM)   ? Operational
US Platform 2 Under Maintenance
Cloud Agent (CA)   Under Maintenance
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Threat Protection (TP)   Operational
Security Configuration Assessment (SCA)   Operational
Continuous Monitoring (CM)   Operational
Indication of Compromise (IOC)   Operational
Container Security (CS)   Operational
Policy Compliance (PC)   Operational
PCI Compliance (PCI)   Operational
File Integrity Monitoring (FIM)   Operational
Security Assessment Questionnaire (SAQ)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
Cert View (CV)   Operational
CloudView (CV)   ? Operational
IT Asset Management (ITAM)   ? Operational
US Platform 3 Under Maintenance
Cloud Agent (CA)   Under Maintenance
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Threat Protection (TP)   Operational
Security Configuration Assessment (SCA)   Operational
Continuous Monitoring (CM)   Operational
Indication of Compromise (IOC)   Operational
Policy Compliance (PC)   Operational
PCI Compliance (PCI)   Operational
File Integrity Monitoring (FIM)   Operational
Security Assessment Questionnaire (SAQ)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
CloudView (CV)   ? Operational
Container Security (CS)   Operational
Asset Inventory Beta ( AI)   ? Operational
IT Asset Management (ITAM)   ? Operational
EU Platform 1 Under Maintenance
Cloud Agent (CA)   Under Maintenance
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Threat Protection (TP)   Operational
Security Configuration Assessment (SCA)   Operational
Continuous Monitoring (CM)   Operational
Indication of Compromise (IOC)   Operational
Policy Compliance (PC)   Operational
PCI Compliance (PCI)   Operational
File Integrity Monitoring (FIM)   Operational
Security Assessment Questionnaire (SAQ)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
CloudView (CV)   ? Operational
Container Security (CS)   Operational
CertView(CERT)   Operational
IT Asset Management (ITAM)   ? Operational
EU Platform 2 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Threat Protection (TP)   Operational
Security Configuration Assessment (SCA)   Operational
Continuous Monitoring (CM)   Operational
Indication of Compromise (IOC)   Operational
Policy Compliance (PC)   Operational
PCI Compliance (PCI)   Operational
File Integrity Monitoring (FIM)   Operational
Security Assessment Questionnaire (SAQ)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
Container Security (CS)   Operational
CloudView (CV)   Operational
IT Asset Management (ITAM)   ? Operational
IN Platform 1 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Threat Protection (TP)   Operational
Security Configuration Assessment (SCA)   Operational
Continuous Monitoring (CM)   Operational
Indication of Compromise (IOC)   Operational
Policy Compliance (PC)   Operational
PCI Compliance (PCI)   Operational
File Integrity Monitoring (FIM)   Operational
Security Assessment Questionnaire (SAQ)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
CloudView (CV)   ? Operational
Container Security (CS)   Operational
CertView   Operational
IT Asset Management (ITAM)   ? Operational
PCI Platform   ? Operational
Free Services Operational
FreeScan   ? Operational
BrowserCheck   ? Operational
SSL Labs   ? Operational
ITAM   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 22, 2018

No incidents reported today.

Oct 21, 2018

No incidents reported.

Oct 20, 2018
EU Platform 2: Users are unable to login to the UI
Resolved - This incident has been resolved.
Oct 20, 00:34 PDT
Investigating - Qualys Cloud Operations team has noticed that the UI of EU POD 2 is inaccessible. We are investigating the issue and further updates will be shared as they are received.
Oct 19, 23:32 PDT
Oct 18, 2018
EU Platform 2: Unable to load Portal Applications.
Resolved - This incident has been resolved.
Oct 18, 17:41 PDT
Update - Qualys Cloud Platform Operations is continuing to investigate the issue. Further updates will be provided as they become available.
Oct 18, 07:57 PDT
Investigating - While switching from VM/PC module, users are unable to access Portal Applications. Qualys Cloud Platform Operations is investigating the issue. Further updates will be provided as they become available.
Oct 18, 01:23 PDT
US Platform 1: Service Unavailable
Resolved - This incident has been resolved.
Oct 18, 01:19 PDT
Monitoring - A fix has been implemented and login is working now. We are monitoring the situation.
Oct 17, 22:53 PDT
Investigating - Qualys Cloud Operations is investigating an incident that is causing the Qualys Cloud Platform to return Service Unavailable across all UI applications, as well as API endpoints. Updates will be provided as they become available.
Oct 17, 22:13 PDT
Oct 17, 2018
All Shared PODs: MDS Scan Statuses are not Updating as Expected
Resolved - This incident has been resolved.
Oct 17, 21:19 PDT
Monitoring - Qualys Cloud Platform Operations has taken corrective action to resolve the issue. The new MDS scans are launching fine but some of the previous scans have errored out. Further updates will be shared as they become available.
Oct 17, 09:25 PDT
Identified - Qualys Cloud Platform Operations has identified the issue which is causing MDS scans to remain in running state in the UI when they are queued in the backend sandboxes .Further updates will be shared as they become available.
Oct 17, 07:06 PDT
Update - Qualys Cloud Platform Operations is continuing the investigation of the issue which is causing MDS scans to remain in running state in the UI when they are queued in the backend sandboxes .Further updates will be shared as they become available.
Oct 16, 12:16 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue which is causing MDS scans to remain in running state in the UI when they are queued in the backend sandboxes .Further updates will be shared as they become available.
Oct 16, 01:02 PDT
[Scheduled] Shared PODS Qualys Cloud Agent Windows 2.1.1 update
Completed - The scheduled maintenance has been completed.
Oct 17, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 08:01 PDT
Scheduled - A new release of Qualys Cloud Agent Windows 2.1.1 is scheduled to be released in production on Wed, Oct 17.

For details of this release, see Cloud Agent Windows 2.1.1 release notes: https://www.qualys.com/documentation/release-notes/
Oct 15, 15:21 PDT
Oct 16, 2018
PCI: Users are unable to login using two factor authentication(VIP authentication).
Resolved - This incident has been resolved.
Oct 16, 19:51 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue because of which Users are unable to log in using two-factor authentication(VIP authentication). Please contact Support at https://www.qualys.com/support/ ,if you wish to disable 2FA in the meanwhile.
Further updates will be shared as they become available.
Oct 16, 10:08 PDT
Oct 15, 2018
[Scheduled] Qualys US Platform 3 IT Asset Management(ITAM) Maintenance Notification
Completed - The scheduled maintenance has been completed.
Oct 15, 15:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 12:15 PDT
Scheduled - A new update for the IT Asset Management(ITAM) module is scheduled to be released into production on the Qualys US Platform 1 on October 15 , 2018 for 3 hrs starting 12:00 hrs PT The IT Asset Management(ITAM) module will not be functional during this period
Oct 15, 12:01 PDT
[Scheduled] Qualys US Platform 1 IT Asset Management(ITAM) Maintenance Notification
Completed - The scheduled maintenance has been completed.
Oct 15, 11:59 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 15, 11:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 09:00 PDT
Scheduled - A new update for the IT Asset Management(ITAM) module is scheduled to be released into production on the Qualys US Platform 1 on October 15 , 2018 for 3 hrs starting 9:00am hrs PT . The IT Asset Management(ITAM) module will not be functional during this period
Oct 15, 08:50 PDT
Qualys US Platform 2 IT Asset Management(ITAM) Maintenance Notification
Resolved - This incident has been resolved.
Oct 15, 07:33 PDT
Identified - A new update for the IT Asset Management(ITAM) module is scheduled to be released into production on the Qualys US Platform 2 on October 15 , 2018 for 3 hrs starting 6:00 hrs PT . The IT Asset Management(ITAM) module will not be functional during this period
Oct 15, 05:58 PDT
Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018
[Emergency] Qualys US Platform 2 Cloudview(CV) Maintenance Notification
Completed - The scheduled maintenance has been completed.
Oct 12, 03:47 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 12, 03:47 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 23:00 PDT
Scheduled - A new update for the Cloudview (CV) module is scheduled to be released into production on the Qualys US Platform 2 on October 11 , 2018 for 8 hrs starting 23:00 hrs PDT . Cloudview(CV) module will not be functional during this period.
Oct 11, 22:48 PDT
PCI: Users are unable to login using two factor authentication(VIP authentication).
Resolved - This incident has been resolved.
Oct 12, 02:23 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue because of which Users are unable to log in using two-factor authentication(VIP authentication). Please contact Support at https://www.qualys.com/support/ ,if you wish to disable 2FA in the meanwhile.
Further updates will be shared as they become available.
Oct 11, 21:22 PDT
Oct 11, 2018
EU Platform 2: Some of the VM/PC Scans are in Queued status.
Resolved - This incident has been resolved.
Oct 11, 06:54 PDT
Identified - Qualys Cloud Platform Operations has identified the issue, and has taken corrective action. The backlog of VM/PC Scans halted in Queued status is dropping. Further updates will be shared as they become available.
Oct 10, 07:35 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing VM/PC Scans to remain in Queued status, when they are actually running OR Finished.Further updates will be shared as they become available.
Oct 10, 02:33 PDT
Oct 10, 2018
PCI:Users are unable to login using two factor authentication(VIP authentication).
Resolved - This incident has been resolved.
Oct 10, 03:01 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue because of which Users are unable to log in using two-factor authentication(VIP authentication). Please contact Support at https://www.qualys.com/support/ ,if you wish to disable 2FA in the meanwhile.
Further updates will be shared as they become available.
Oct 9, 23:53 PDT
US Platform 3: Some of the VM/PC Scans are in Queued status.
Resolved - This incident has been resolved.
Oct 10, 01:04 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 14:57 PDT
Identified - Qualys Cloud Platform Operations has identified the issue, and has taken corrective action. The backlog of VM/PC Scans halted in Queued status is dropping. Further updates will be shared as they become
Oct 9, 02:52 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing VM/PC Scans to remain in Queued status, when they are actually running OR Finished.Further updates will be shared as they become available.
Oct 8, 09:10 PDT
Oct 8, 2018
[Scheduled] Qualys EU Platform 1 Container Security (CS) Maintenance Notification
Resolved - This incident has been resolved.
Oct 8, 22:26 PDT
Identified - A new update for the Container Security (CS) module on EU Platform 1 is scheduled on 9 October 2018 for 4 hours starting 22:15 hrs. Container Security (CS) module may not be functional during this period.
Oct 8, 22:12 PDT
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