All Systems Operational
US Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
Asset Inventory ( AI) ? Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
CertView (CERT) Operational
US Platform 2 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Container Security (CS) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
Cert View (CERT) Operational
CloudView (CV) ? Operational
Asset Inventory ( AI) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
Asset Inventory (AI) Operational
Secure Enterprise Mobility (SEM) Beta Operational
US Platform 3 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
Asset Inventory ( AI) ? Operational
CertView (CERT) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
Secure Enterprise Mobility (SEM) Beta Operational
US Platform 4 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Policy Compliance (PC) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
CloudView (CV) Operational
EU Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
CertView(CERT) Operational
Asset Inventory ( AI) ? Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
EU Platform 2 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
Container Security (CS) Operational
CloudView (CV) Operational
Asset Inventory (AI) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
CertView (CERT) Operational
IN Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
CertView Operational
Asset Inventory ( AI) ? Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
CA Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Policy Compliance (PC) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
CloudView (CV) Operational
PCI Platform ? Operational
Free Services Operational
FreeScan ? Operational
BrowserCheck ? Operational
SSL Labs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
EU Platform 2 Release: Qualys Suite QWEB 8.22.0.0-1 (CMB-61325) Dec 17, 10:00-16:00 PST
A new release of Qualys Suite QWEB 8.22.0.0-1 is scheduled to be released into production on EU Platform 2 on December 17th, 2019.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Ticket Reference for this activity CMB-61325.
Posted on Dec 12, 13:38 PST
Past Incidents
Dec 15, 2019

No incidents reported today.

Dec 14, 2019

No incidents reported.

Dec 13, 2019
EU Cloud Platform 2: VM, PC and WAS scan are impacted with different error codes(IM-3052)
Resolved - This incident has been resolved.
Dec 13, 06:41 PST
Monitoring - Qualys Cloud Operation team has taken corrective action to mitigate the issue and currently monitoring it. Further updates will be shared as they become available.
Dec 13, 04:36 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue impacting VM, PC and WAS scans. Users will notice error during scan launch and the scan might show incorrect status in UI.
Ticket Reference IM-3052
Dec 13, 03:40 PST
US Platform 3 Quarterly Maintenance Notification (CMB-59064)
Completed - The scheduled maintenance has been completed.
Dec 13, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 17:00 PST
Scheduled - Planned downtime maintenance on the Qualys US Platform 3 requires an 10-hour downtime on December 12 2019 starting at 17:00 PST and ending at 03:00 PST on December 13 2019.
Ticket Reference for this activity CMB-59064.

For details, see https://www.qualys.com/notifications/platform-us3/
Sep 23, 22:21 PDT
Dec 12, 2019
US Cloud Platform 1 Emergency Release: Container Security (CS) Qualys CMS 1.6.2.0 (CMB-61019)
Completed - The scheduled maintenance has been completed.
Dec 12, 06:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 01:30 PST
Scheduled - A new release of Container Security (CS) 1.6.2.0 is going to be released into production on Qualys US Cloud Platform 1 on December 12th, 2019 via CMB-61019.
Dec 11, 21:54 PST
US Cloud Platform 1: Patch Management (PM) 1.4.0.0 - Emergency Upgrade Maintenance Notification (CMB-60349)
Completed - The scheduled maintenance has been completed.
Dec 12, 04:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 23:30 PST
Scheduled - Patch Management (PM) 1.4.0.0 is going to be released into production on the Qualys US Cloud Platform 1 on December 11th, 2019 via (CMB-60349)
Dec 11, 22:09 PST
IN Cloud Platform 1 Emergency Release: Container Security (CS) Qualys CMS 1.6.2.0 (CMB-61019)
Completed - The scheduled maintenance has been completed.
Dec 12, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 20:00 PST
Scheduled - A new release of Container Security (CS) 1.6.2.0 is going to be released into production on Qualys IN Cloud Platform 1 on December 11th, 2019 via CMB-61019.
Dec 11, 04:06 PST
Dec 11, 2019
US Platform 2: Portal Indexing Delay (IM-2991)
Resolved - This incident has been resolved.
Dec 11, 19:22 PST
Update - Qualys Cloud Platform Operations continues to monitor the indexing delay on US Cloud Platform 2. The delay is on a reducing trend. Users will notice that information available in the VM module will take longer than expected time to be visible within Asset View, Cloud Agent, etc. Further updates will be shared as they become available.
Dec 10, 19:18 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 10, 06:40 PST
Update - Qualys Cloud Platform Operations continues to investigate an issue on US Cloud Platform 2 that is causing an indexing delay of 3-4 hours. Users will notice that information available in the VM module will take a longer than expected time to be visible within Asset View, Cloud Agent, etc. Further updates will be shared as they become available.
Dec 9, 19:36 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue on US Platform 2 that is causing an indexing delay of 3-4 hours. Users will notice that information available in the VM module will take a longer than expected time to be visible within AssetView, Cloud Agent, etc. Further updates will be shared as they become available.
Dec 8, 22:25 PST
EU Cloud Platform 1 Release: Container Security (CS) Qualys CMS 1.6.2.0 (CMB-61019)
Completed - The scheduled maintenance has been completed.
Dec 11, 02:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 20:30 PST
Scheduled - A new release of Container Security (CS) 1.6.2.0 is going to be released into production on Qualys EU Cloud Platform 1 on December 10th, 2019 via CMB-61019.
Dec 10, 12:56 PST
Dec 10, 2019
ALL Cloud Platforms: Degraded Performance with KnowledgeBase API (IM-3027)
Resolved - Qualys Cloud Platform Operations has taken corrective action on All Platforms.The KnowledgeBase API performance has been validated to be back to prior performance.
Dec 10, 19:51 PST
Identified - Qualys Cloud Platform Operations has identified the issue and has taken corrective action on US Platform 1 and US Platform 3.We are continuing to take corrective action on other platforms.Further updates will be shared as they become available.
Dec 10, 18:27 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing slowness with KnowledgeBase API on all Cloud Platforms. Further updates will be shared as they become available.
Dec 10, 03:42 PST
US Cloud Platform 3 Emergency Release: Qualys Secure Enterprise Mobility (SEM) v0.9.2 Patch (CMB-59705)
Completed - The scheduled maintenance has been completed.
Dec 10, 09:55 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 23:55 PST
Scheduled - A new release of Qualys Secure Enterprise Mobility (SEM) v0.9.2 Patch is going to be released in production on Qualys US Cloud Platform 3 on 9th December, 2019 via CMB-59705.
Dec 9, 22:53 PST
US Cloud Platform 1: Indication of Compromise (IOC) 2.2.0 -Emergency Upgrade Maintenance Notification (CMB-58708)
Completed - The scheduled maintenance has been completed.
Dec 10, 08:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 02:15 PST
Scheduled - A new update for the Indication of Compromise (IOC) 2.2.0 module is going to be released into production on the Qualys US Cloud Platform 1 on December 10th, 2019 via CMB-58708.
Dec 10, 01:15 PST
EU Cloud Platform 2 Emergency Release: Container Security (CS) Qualys CMS 1.6.2.0 (CMB-61019)
Completed - The scheduled maintenance has been completed.
Dec 10, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 00:01 PST
Scheduled - A new release of Container Security (CS) 1.6.2.0 is going to be released into production on Qualys EU Cloud Platform 2 on December 10th, 2019 via CMB-61019.
Dec 9, 22:55 PST
US Platform 1: Issues with Agent Upload to the qagpublic (IM-3021)
Resolved - This incident has been resolved.
Dec 10, 06:43 PST
Update - Qualys Cloud Platform Operations has taken corrective action for issue that was causing Cloud Agent to fail during data upload to US Cloud Platform 1 and this issue is under monitoring. Cloud Agents are able to upload data to platform and Delta backlog is under reducing trend. Users will notice that latest information related to Cloud Agent is delayed in appearing within Vulnerability Management and Cloud Agent, Asset View, Asset Inventory modules. Further updates will be shared as they become available.
Dec 9, 19:53 PST
Monitoring - Qualys Cloud Platform Operations has taken corrective action for issue that was causing Cloud Agent to fail during data upload to US Cloud Platform 1. Cloud Agents are able to upload data to platform and Delta backlog is under reducing trend. Users will notice that latest information related to Cloud Agent is delayed in appearing within Vulnerability Management and Cloud Agent, Asset View, Asset Inventory modules. Further updates will be shared as they become available.
Dec 8, 20:24 PST
Identified - Qualys Cloud Platform Operations has identified a fix for issue on US Cloud Platform 1 that is causing Cloud Agents to fail during upload of data to the Qualys Cloud Platform and is planning corrective action to address it. Users will notice that latest information related to Cloud Agent is delayed in appearing within Vulnerability Management and Cloud Agent, AssetView, Asset Inventory modules. Further updates will be shared as they become available.
Dec 7, 05:24 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue on US Platform 1 that is causing Cloud Agents to fail during upload of data to the Qualys Cloud Platform. Users will notice that latest information related to Cloud Agent is delayed in appearing within Vulnerability Management and Cloud Agent, AssetView, Asset Inventory modules. Further updates will be shared as they become available.
Dec 6, 16:43 PST
US Cloud Platform 3 Emergency Release: CertView 2.4.1.0 Deployment (CMB-60000)
Completed - The scheduled maintenance has been completed.
Dec 10, 04:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 00:15 PST
Scheduled - A new release of CertView 2.4.1.0 (CERT) is to be released into production on Qualys US Cloud Platform 3 on December 10th, 2019 via CMB-60000.
Dec 9, 23:03 PST
Dec 9, 2019
PCI : Users are unable to login using two factor authentication (VIP authentication) IM-3025
Resolved - This incident has been resolved.
Dec 9, 20:23 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue because of which Users are unable to log in using two-factor authentication (VIP authentication). Please contact Support at https://www.qualys.com/support/ , if you wish to disable 2FA in the meanwhile. Further updates will be shared as they become available.
Dec 9, 19:09 PST
IN Platform 1 Release: Qualys Suite QWEB 8.21.7.0-2 (CMB-61128)
Completed - The scheduled maintenance has been completed.
Dec 9, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 15:00 PST
Scheduled - A new release of Qualys Suite QWEB 8.21.7.0-2 is scheduled to be released into production on IN Platform 1 on December 9th, 2019.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Ticket Reference for this activity CMB-61128.
Dec 9, 12:05 PST
EU Platform 2 Release: Qualys Suite QWEB 8.21.7.0-2 (CMB-61127)
Completed - The scheduled maintenance has been completed.
Dec 9, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 15:00 PST
Scheduled - A new release of Qualys Suite QWEB 8.21.7.0-2 is scheduled to be released into production on EU Platform 2 on December 9th, 2019.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Ticket Reference for this activity CMB-61127.
Dec 9, 12:03 PST
US Cloud Platform 2 Emergency Release: CertView 2.4.1.0 Deployment (CMB-60000)
Completed - The scheduled maintenance has been completed.
Dec 9, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 04:01 PST
Scheduled - A new release of CertView 2.4.1.0 (CERT) is to be released into production on Qualys US Cloud Platform 2 on December 9th, 2019 via CMB-60000.
Dec 9, 02:20 PST
US Cloud Platform 1 Emergency Release: CertView 2.4.1.0 Deployment (CMB-60000)
Completed - The scheduled maintenance has been completed.
Dec 9, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 04:01 PST
Scheduled - A new release of CertView 2.4.1.0 (CERT) is to be released into production on Qualys US Cloud Platform 1 on December 9th, 2019 via CMB-60000.
Dec 9, 02:18 PST
US Cloud Platform 3 Emergency Release: Container Security (CS) Qualys CMS 1.6.2.0 (CMB-61019)
Completed - The scheduled maintenance has been completed.
Dec 9, 06:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 23:31 PST
Scheduled - A new release of Container Security (CS) 1.6.2.0 is going to be released into production on Qualys US Cloud Platform 3 on December 9th, 2019 via CMB-61019.
Dec 8, 22:23 PST
Dec 7, 2019
US Platform 2: Portal Indexing Delay (IM-2991)
Resolved - This incident has been resolved.
Dec 7, 20:24 PST
Update - Qualys Cloud Platform Operations has taken corrective action to address the issue and the indexing delay has reduced to under 2 hours.Users will notice that information available in the VM module will take longer than expected time to be visible within AssetView, Cloud Agent, etc. Further updates will be shared as they become available.
Dec 7, 05:14 PST
Update - Qualys Cloud Platform Operations continues to take corrective action to address it and the indexing delay is reduced to 2-3 hours.Users will notice that information available in the VM module will take a longer than expected time to be visible within AssetView, Cloud Agent, etc. Further updates will be shared as they become available.
Dec 6, 20:59 PST
Identified - Qualys Cloud Platform Operations has identified the issue on US Platform 2 that is causing an indexing delay of 7-8 hours and is planning corrective action to address it.Users will notice that information available in the VM module will take a longer than expected time to be visible within AssetView, Cloud Agent, etc. Further updates will be shared as they become available.
Dec 4, 18:38 PST
Update - Qualys Cloud Platform Operations is still investigating an issue on US Platform 2 that is causing an indexing delay of 7-8 hours. Users will notice that information available in the VM module will take a longer than expected time to be visible within AssetView, Cloud Agent, etc. Further updates will be shared as they become available.
Dec 4, 05:06 PST
Update - Qualys Cloud Platform Operations continues to investigate an issue on US Platform 2 that is causing an indexing delay of 7-8 hours. Users will notice that information available in the VM module will take a longer than expected time to be visible within AssetView, Cloud Agent, etc. Further updates will be shared as they become available.
Dec 3, 21:30 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue on US Platform 2 that is causing an indexing delay of 7-8 hours. Users will notice that information available in the VM module will take a longer than expected time to be visible within AssetView, Cloud Agent, etc. Further updates will be shared as they become available.

Ticket reference for this activity is IM-2991.
Dec 3, 12:34 PST
Dec 6, 2019
US Cloud Platform 1 impacted after Quarterly Maintenance (IM-3017)
Resolved - Qualys Cloud Platform Operations has taken corrective action against the issue and the following functionalities should be restored:

VM/PC/PCI/WAS scans
Asset Tagging
Asset View Datalist Reports not getting downloaded
SAQ Reports are not getting generated

Scans that ended with an error during this timeframe can be relaunched to completion, and any further impacted should be direct to https://www.qualys.com/support/.
Dec 6, 08:48 PST
Update - Qualys Cloud Platform Operations is continuing to investigate this issue. Further updates will be shared as they become available.
Dec 6, 05:50 PST
Investigating - Qualys Cloud Platform Operations is currently investigating issues that have been identified after Quarterly maintenance of US Cloud Platform 1. (https://status.qualys.com/incidents/gbq761xzfksr)

Following functionalities are impacted

VM/PC/PCI/WAS scans
Asset Tagging
Asset View Datalist Reports not getting downloaded
SAQ Reports are not getting generated

Further updates will be shared once they become available.
Dec 6, 04:09 PST
US Cloud Platform 3: Extension of Patch Management Maintenance Window.
Resolved - Qualys Cloud Platform Operations has deployed a HOTFIX to address the issue identified during Patch Management Maintenance (PM) 1.4.0.0. The maintenance has been completed.
Dec 6, 06:20 PST
Update - Qualys Cloud Platform Operations would be deploying a HOTFIX to address this issue in the next few hours. Further updates will be provided as they become available
Dec 6, 04:18 PST
Identified - Qualys Cloud Platform Operations is currently working on fixing issues that have been identified during Patch Management Maintenance (PM) 1.4.0.0 on US Cloud Platform 3.
This is in reference to maintenance mentioned in https://status.qualys.com/incidents/ym6kwrlkbgt.
Further updates will be provided once they become available.
Dec 5, 23:24 PST
US Platform 1 Quarterly Maintenance Notification (CMB-59063)
Completed - The scheduled maintenance has been completed.
Dec 6, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 17:00 PST
Scheduled - Planned downtime maintenance on the Qualys US Platform 1 requires an 10-hour downtime on December 5 2019 starting at 17:00 PST and ending at 03:00 PST on December 6 2019.
Ticket Reference for this activity CMB-59063.

For details, see https://www.qualys.com/notifications/platform-us1/

Note: This will include PCI Platform being under maintenance
Sep 25, 01:45 PDT
Dec 5, 2019
US Cloud Platform 3: Patch Management (PM) 1.4.0.0 - Upgrade Maintenance Notification (CMB-60349)
Completed - The scheduled maintenance has been completed.
Dec 5, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 14:31 PST
Scheduled - Patch Management (PM) 1.4.0.0 is scheduled to be released into production on the Qualys US Cloud Platform 3 on December 4th, 2019.
Ticket reference for this activity (CMB-60349)
Dec 5, 14:17 PST
EU Cloud Platform 1: Indication of Compromise (IOC) 2.2.0 -Emergency Upgrade Maintenance Notification (CMB-58708)
Completed - The scheduled maintenance has been completed.
Dec 5, 09:45 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 03:45 PST
Scheduled - A new update for the Indication of Compromise (IOC) 2.2.0 module is going to be released into production on the Qualys EU Cloud Platform 1 on December 5th, 2019.

Ticket reference for this activity (CMB-58708).
Dec 5, 02:38 PST
US Cloud Platform 3: Patch Management (PM) 1.4.0.0 - Upgrade Maintenance Notification (CMB-60349)
Completed - The scheduled maintenance has been completed.

Note 12:20 EDT: The scheduled maintenance window has been extended. Further updates will be shared as they become available.

Note 16:10 EDT: The scheduled maintenance window was not complete and will be redeployed at a future time/date to be provided at https://status.qualys.com
Dec 5, 08:30 PST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 5, 01:26 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 20:30 PST
Scheduled - Patch Management (PM) 1.4.0.0 is scheduled to be released into production on the Qualys US Cloud Platform 3 on December 4th, 2019.
Ticket reference for this activity (CMB-60349)
Dec 4, 03:32 PST
Dec 4, 2019
US Platform 1/2/3,EU Platform 1/2,IN Platform 1: Unable to view Asset details in the VM Dashboard BETA in the VM module. (IM-2966)
Resolved - Qualys Cloud Platform Operations has deployed the fix to EU Platform 1 and 2 which resolved the issue.
Dec 4, 16:30 PST
Update - Qualys Cloud Platform Operations has deployed the fix to US Platform 3 which resolved the issue. Further updates will be provided once the fix is deployed to the remaining impacted Platforms.
Dec 3, 20:06 PST
Update - Qualys Cloud Platform Operations has deployed the fix to US Platform 2 which resolved the issue. Further updates will be provided once the fix is deployed to the remaining impacted Platforms.
Dec 2, 20:52 PST
Update - Qualys Cloud Platform Operations has deployed the fix to US Platform 1 which resolved the issue. Further updates will be provided as the fix is deployed to the remaining impacted Platforms.
Nov 29, 14:33 PST
Update - Qualys Cloud Platform Operations has deployed the fix to IN Platform 1 which resolved the issue. Further updates will be provided as the fix is deployed to the remaining impacted Platforms.
Nov 28, 07:34 PST
Update - Qualys Cloud Platform Operations is deploying the FIX to IN Platform 1. Further updates will be provided as the FIX is deployed to the remaining impacted Platforms.
Nov 27, 19:01 PST
Identified - Qualys Cloud Operations has identified an issue where customers would see "Failed to load Asset details for undefined" message while viewing Asset details in the VM Dashboard BETA in the VM module.Asset details can still be viewed from other modules like Asset View,Cloud agent.
Qualys Cloud Operations would be deploying a HOTFIX to address this issue in the next few hours.Further updates will be provided as they become available (IM-2966).
Nov 26, 20:33 PST
EU Platform 2: Asset Inventory (AI) 1.0.5.0 Upgrade Maintenance Notification (CMB-60905)
Completed - The scheduled maintenance has been completed.
Dec 4, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 11:01 PST
Scheduled - A new update for the Asset Inventory (AI) 1.0.5.0 module is scheduled to be released into production on EU Platform 2 on December 4th, 2019. The Asset Inventory (AI) module may not be functional during this period.

Ticket Reference for this activity CMB-60905.
Dec 4, 10:30 PST
US Cloud Platform 2: Patch Management (PM) 1.4.0.0 - Emergency Upgrade Maintenance Notification (CMB-60349)
Completed - The scheduled maintenance has been completed.
Dec 4, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 00:00 PST
Scheduled - Patch Management (PM) 1.4.0.0 is to be released into production on the Qualys US Cloud Platform 2 on December 4th, 2019.
Ticket reference for this activity (CMB-60349)
Dec 3, 22:58 PST
Dec 3, 2019
US Platform 3 - Asset Inventory (AI) 1.0.5.0 Upgrade Maintenance Notification (CMB-60903)
Completed - The scheduled maintenance has been completed.
Dec 3, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 11:00 PST
Scheduled - A new update for the Asset Inventory (AI) 1.0.5.0 module is scheduled to be released into production on the Qualys US Platform 3 on December 3rd, 2019. The Asset Inventory (AI) module may not be functional during this period.

Ticket Reference for this activity CMB-60903.
Dec 3, 10:47 PST
US Cloud Platform 4 Release: Portal 2.42.0.0 (CMB-59853)
Completed - The scheduled maintenance has been completed.
Dec 3, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 21:00 PST
Scheduled - A new release of Qualys Cloud Platform PORTAL 2.42.0.0 is scheduled to be released in production on the US Cloud Platform 4 on December, 2nd. Ticket reference for this activity CMB-59853.
Nov 19, 10:38 PST
Dec 2, 2019
IN Platform 1: Patch Management (PM) 1.4.0.0 - Upgrade Maintenance Extend Notification (CMB-60349)
Completed - The scheduled maintenance has been completed.
Dec 2, 13:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 06:15 PST
Update - We will be undergoing scheduled maintenance during this time.
Dec 2, 06:07 PST
Scheduled - Patch Management (PM) 1.4.0.0 deployment is extended for 3 hours due to ongoing issue on Qualys IN Platform 1.
Ticket reference number : CMB-60349
Dec 2, 06:07 PST
US Platform 1/2/3: UI Slowness (IM-2972)
Resolved - This incident has been resolved.
Dec 2, 09:43 PST
Monitoring - Qualys Cloud Platform Operations is continuing investigation into an issue causing intermittent UI/API/Reports slowness. A workaround has been implemented to mitigate the impact. This corrective action should improve performance. The team is engaged with ISP to isolate root cause. Further updates will be shared as they become available.
Dec 1, 19:09 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing slowness within the Qualys UI. Users will notice slower than expected logins, page and application navigation,API and report downloads. Further updates will be share as they become available.

Ticket reference for this activity is IM-2972.
Dec 1, 17:51 PST
IN Platform 1: Patch Management (PM) 1.4.0.0 - Upgrade Maintenance Notification (CMB-60349)
Completed - The scheduled maintenance has been completed.
Dec 2, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 23:30 PST
Scheduled - Patch Management (PM) 1.4.0.0 is scheduled to be released into production on the Qualys IN Platform 1 on December 1st 2019 starting at 23:30 PST
Ticket reference number : CMB-60349
Dec 1, 22:34 PST
CA Cloud Platform Release: Portal 2.42.0.0 (CMB-59853)
Completed - The scheduled maintenance has been completed.
Dec 2, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 21:00 PST
Scheduled - A new release of Qualys Cloud Platform PORTAL 2.42.0.0 is scheduled to be released in production on the CA Cloud Platform on December 1st, 2019. Ticket reference for this activity CMB-59853.
Nov 19, 10:40 PST
Dec 1, 2019
EU Platform 1/2, IN Platform 1: WAS Schedule scan is getting Skipped (IM-2969)
Resolved - Qualys Cloud Platform Operations has deployed Portal 2.42.0.0-3 as a Hotfix to EU Platform 1/2 and IN Platform 1.
Dec 1, 19:16 PST
Update - Qualys Cloud Platform Operations has deployed Portal 2.42.0.0-3 as a Hotfix to US Platform 3.
Upgrade to other shared PODs is under progress. Further updates will be provided as the Hotfix is deployed to the remaining impacted Platforms.
Nov 28, 11:14 PST
Update - Qualys Cloud Platform Operations has deployed Portal 2.42.0.0-3 as a Hotfix to US Platform 2. Upgrade to other shared PODs is under progress. Further updates will be provided as the Hotfix is deployed to the remaining impacted Platforms.
Nov 28, 05:32 PST
Update - Qualys Cloud Platform Operations has deployed release Portal 2.42.0.0-3 as a Hotfix to US Platform 1 which resolved the issue. Further updates will be provided as the Hotfix is deployed to the remaining impacted Platforms.
Nov 27, 12:13 PST
Identified - Qualys Cloud Platform Operations is deploying release Portal 2.42.0.0-3 as a Hotfix which is scheduled to be released into production on November 27th, 2019.
Nov 27, 09:52 PST
Update - We are continuing to investigate this issue.
Nov 27, 03:38 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing Scheduled WAS scan to skip. The error message received in such case is "Invalid Scheduled Task".
Internal ticket reference number : IM-2969
Further updates will be shared as they become available.
Nov 27, 03:13 PST
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