Update - Cloud Agent information processing is delayed. Qualys team is investigating.
Sep 23, 03:19 PDT
Investigating - We are currently investigating delays with Cloud Agent
Sep 22, 14:09 PDT
US Platform 1 Operational
Cloud Agent (CA)   Degraded Performance
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Continuous Monitoring (CM)   Operational
ThreatPROTECT (TP)   Operational
Policy Compliance (PC)   Operational
Security Assessment Questionnaire (SAQ)   Operational
PCI Compliance (PCI)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
SECURE Seal (SEAL)   Operational
US Platform 2 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Continuous Monitoring (CM)   Operational
ThreatPROTECT (TP)   Operational
Policy Compliance (PC)   Operational
Security Assessment Questionnaire (SAQ)   Operational
PCI Compliance (PCI)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
SECURE Seal (SEAL)   Operational
US Platform 3 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Continuous Monitoring (CM)   Operational
ThreatPROTECT (TP)   Operational
Policy Compliance (PC)   Operational
Security Assessment Questionnaire (SAQ)   Operational
PCI Compliance (PCI)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
SECURE Seal (SEAL)   Operational
EU Platform 1 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Continuous Monitoring (CM)   Operational
ThreatPROTECT (TP)   Operational
Policy Compliance (PC)   Operational
Security Assessment Questionnaire (SAQ)   Operational
PCI Compliance (PCI)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
SECURE Seal (SEAL)   Operational
EU Platform 2 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Continuous Monitoring (CM)   Operational
ThreatPROTECT (TP)   Operational
Policy Compliance (PC)   Operational
Security Assessment Questionnaire (SAQ)   Operational
PCI Compliance (PCI)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
SECURE Seal (SEAL)   Operational
IN Platform 1 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Continuous Monitoring (CM)   Operational
ThreatPROTECT (TP)   Operational
Policy Compliance (PC)   Operational
Security Assessment Questionnaire (SAQ)   Operational
PCI Compliance (PCI)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
SECURE Seal (SEAL)   Operational
PCI Platform   ? Operational
Free Services Operational
FreeScan   ? Operational
BrowserCheck   ? Operational
SSL Labs   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 24, 2017

No incidents reported today.

Sep 21, 2017

No incidents reported.

Sep 20, 2017

No incidents reported.

Sep 19, 2017

No incidents reported.

Sep 18, 2017
Resolved - This incident has been resolved.
Sep 18, 21:14 PDT
Identified - QWB03 host went out of memory causing intermittent login issues for some customers for a short period of time until it was rebooted. Team is working towards resolving the issue.
Sep 18, 20:50 PDT
Investigating - Degraded performance for Asset view for customers having EC2 instances. Qualys team is investigating the issue
Sep 18, 11:04 PDT
Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017
Completed - Scheduled maintenance has been completed.
Sep 15, 06:11 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 22:00 PDT
Scheduled - Planned downtime maintenance on the Qualys Free Services Platform requires an 8-hour downtime on September 14, 2017 starting at 10:00 PM PDT (September 15, 2017 5:00 UTC) and ending at 6:00 AM PDT the next day (September 15, 2017 13:00 UTC).

For details, see https://www.qualys.com/notifications/free-services/
Jul 25, 11:35 PDT
Resolved - Disk corruption has been resolved.
Sep 15, 01:07 PDT
Update - With respect to disk corruption issue in the database, Qualys team is still actively working for resolution.
Sep 14, 06:58 PDT
Identified - Issue has been identified. Team is working towards resolution.
Sep 9, 00:14 PDT
Update - Disk corruption is detected in the database. Team has logged a case with HDS and Oracle. However scans from UI are launching fine and all processing is looking normal. Investigation is ongoing.
Sep 8, 22:49 PDT
Investigating - Disk corruption is detected in database. Team is investigating the issue
Sep 8, 22:34 PDT
Sep 14, 2017
Completed - The scheduled maintenance has been completed.
Sep 14, 21:17 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 12:00 PDT
Scheduled - Planned downtime maintenance on the Qualys EU Platform 2 requires an 8-hour downtime on September 14, 2017 starting at 12:00 PM PDT (September 14, 2017 19:00 UTC) and ending at 08:00 PM PDT (September 15, 2017 03:00 UTC).

For details, see https://www.qualys.com/notifications/platform-eu2/
Jul 25, 11:42 PDT
Sep 13, 2017
Resolved - VM and PC scheduled scans issue has been resolved.
Sep 13, 06:47 PDT
Monitoring - VM and PC scheduled scans issue has been resolved. Qualys team is monitoring the same.
Sep 13, 04:43 PDT
Update - VM and PC scheduled scans are delayed or at times they are failing. Qualys Team is investigating the issue.
Sep 13, 02:54 PDT
Investigating - VM/PC Scan processing is currently delayed. Qualys Team is investigating the issue
Sep 12, 09:28 PDT
Resolved - AssetView performance issue has been resolved.
Sep 13, 01:56 PDT
Update - EC2 customers might observe degraded performance in Asset View. Qualys team is actively working for resolution.
Sep 12, 23:16 PDT
Update - US_Platform 2: EC2 customers might observe degraded performance in Asset View
Sep 12, 23:07 PDT
Update - Team has identified that the issue is with degraded performance on AV. VM is not affected. Qualys Team is working towards resolution.
Sep 12, 09:52 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 11, 18:43 PDT
Investigating - Degraded performance observed on AV and VM. Team is investigating the issue.
Sep 11, 09:34 PDT
Sep 10, 2017
Resolved - This incident has been resolved.
Sep 10, 20:55 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 8, 22:57 PDT
Investigating - Cloud agent services are running with degraded performance. Team is investigating
Sep 8, 09:18 PDT