Qualys, Inc. Status

EU Platform 1 and EU Platform 2: UI/API is Inaccessible. (IM-6927)

Monitoring - Qualys Cloud Platform Operations has implemented a fix for the issue causing the EU Platform 1 and EU Platform 2 UI/API to become inaccessible. UI/API is accessible now and we are monitoring the results. Further updates will be shared as they become available.

Ticket reference for this incident: IM-6927.
Jul 30, 03:59 PDT

Identified - Qualys Cloud Platform Operations has identified the issue causing the EU Platform 1 and EU Platform 2 UI/API to become inaccessible. A fix has been implemented on EU Platform 2 and UI/API is accessible. We are continuing to work on a fix for EU Platform 1. Further updates will be shared as they become available.

Ticket reference for this incident: IM-6927.
Jul 30, 02:37 PDT

Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 1 and EU Platform 2 UI/API to become inaccessible. Further updates will be shared as they become available.

Ticket reference for this incident: IM-6927.
Jul 30, 00:40 PDT

US Platform 3: Endpoint Detection and Response: Degraded performance in EDR (IM-6961)

Identified - Qualys Cloud Platform Operations has identified the issue which is impacting Events being available in EDR UI and a fix is being implemented. Users will notice the events are not being displayed in the Hunting tab. Further updates will be shared as they become available.
Ticket reference for this activity: IM-6961
Jul 30, 01:22 PDT

Investigating - Qualys Cloud Platform Operations is investigating an issue which is impacting Events being available in EDR UI. Users will notice the events are not being displayed in the Hunting tab. Further updates will be shared as they become available.
Ticket reference for this activity: IM-6961
Jul 29, 16:09 PDT

US Platform 1: Lag on asset-sync-service-group / asset-reconciled-feed (IM-6943)

Identified - Qualys Cloud Platform Operations has identified the issue causing performance degradation in the AV module on Qualys US Platform 1 and a fix is being implemented. Users may notice that VM and PC data are taking longer than expected time to be visible within AssetView. Further updates will be shared as they become available. Ticket Reference for this incident: IM-6943.
Jul 30, 01:08 PDT

Investigating - Qualys Cloud Platform Operations is continuing to investigate an issue causing performance degradation in the AV module on Qualys US Platform 1. Users may notice that VM and PC data are taking longer than expected time to be visible within AssetView. Further updates will be shared as they become available. Ticket Reference for this incident: IM-6943.
Jul 29, 17:37 PDT

US Platform 1 Degraded Performance

Asset Inventory (AI) Operational

AssetView (AV) Degraded Performance

CertView (CERT) Operational

Cloud Agent (CA) Degraded Performance

CloudView (CV) Operational

Container Security (CS) Operational

Continuous Monitoring (CM) Operational

Endpoint Detection and Response (EDR) Operational

Extended Detection and Response (XDR) Operational

File Integrity Monitoring (FIM) Operational

Indication of Compromise (IOC) Operational

Malware Detection (MD) Operational

Out-of-Band Configuration Assessment (OCA) Operational

Network Passive Sensor (PS) Operational

Patch Management (PM) Operational

PCI Compliance (PCI) Operational

Policy Compliance (PC) Operational

Qualys Gateway Service (QGS) Operational

SaaS Detection and Response (SDR) Operational

Security Assessment Questionnaire (SAQ) Operational

Security Configuration Assessment (SCA) Operational

Secure Enterprise Mobility (SEM) Operational

Threat Protection (TP) Operational

Vulnerability Management (VM) Operational

Web Application Firewall (WAF) Operational

Web Application Scanning (WAS) Operational

US Platform 2 Operational

Asset Inventory (AI) Operational

AssetView (AV) Operational

Cert View (CERT) Operational

Cloud Agent (CA) Operational

CloudView (CV) Operational

Container Security (CS) Operational

Continuous Monitoring (CM) Operational

Endpoint Detection and Response (EDR) Operational

Extended Detection and Response (XDR) Operational

File Integrity Monitoring (FIM) Operational

Indication of Compromise (IOC) Operational

Malware Detection (MD) Operational

Out-of-Band Configuration Assessment (OCA) Operational

Network Passive Sensor (PS) Operational

Patch Management (PM) Operational

PCI Compliance (PCI) Operational

Policy Compliance (PC) Operational

Qualys Gateway Service (QGS) Operational

SaaS Detection and Response (SDR) Operational

Security Assessment Questionnaire (SAQ) Operational

Security Configuration Assessment (SCA) Operational

Secure Enterprise Mobility (SEM) Operational

Threat Protection (TP) Operational

Vulnerability Management (VM) Operational

Web Application Firewall (WAF) Operational

Web Application Scanning (WAS) Operational

US Platform 3 Degraded Performance

Asset Inventory (AI) Operational

AssetView (AV) Operational

CertView (CERT) Operational

Cloud Agent (CA) Operational

CloudView (CV) Operational

Container Security (CS) Operational

Continuous Monitoring (CM) Operational

Endpoint Detection and Response (EDR) Degraded Performance

Extended Detection and Response (XDR) Operational

File Integrity Monitoring (FIM) Operational

Indication of Compromise (IOC) Operational

Malware Detection (MD) Operational

Out-of-Band Configuration Assessment (OCA) Operational

Network Passive Sensor (PS) Operational

Patch Management (PM) Operational

PCI Compliance (PCI) Operational

Policy Compliance (PC) Operational

Qualys Gateway Service (QGS) Operational

SaaS Detection and Response (SDR) Operational

Security Assessment Questionnaire (SAQ) Operational

Security Configuration Assessment (SCA) Operational

Secure Enterprise Mobility (SEM) Operational

Threat Protection (TP) Operational

Vulnerability Management (VM) Operational

Web Application Firewall (WAF) Operational

Web Application Scanning (WAS) Operational

EU Platform 1 Operational

Asset Inventory (AI) Operational

AssetView (AV) Operational

CertView(CERT) Operational

Cloud Agent (CA) Operational

CloudView (CV) Operational

Container Security (CS) Operational

Continuous Monitoring (CM) Operational

Endpoint Detection and Response (EDR) Operational

File Integrity Monitoring (FIM) Operational

Indication of Compromise (IOC) Operational

Malware Detection (MD) Operational

Out-of-Band Configuration Assessment (OCA) Operational

Network Passive Sensor (PS) Operational

Patch Management (PM) Operational

PCI Compliance (PCI) Operational

Policy Compliance (PC) Operational

Qualys Gateway Service (QGS) Operational

SaaS Detection and Response (SDR) Operational

Security Assessment Questionnaire (SAQ) Operational

Security Configuration Assessment (SCA) Operational

Secure Enterprise Mobility (SEM) Operational

Threat Protection (TP) Operational

Vulnerability Management (VM) Operational

Web Application Firewall (WAF) Operational

Web Application Scanning (WAS) Operational

EU Platform 2 Operational

Asset Inventory (AI) Operational

AssetView (AV) Operational

CertView (CERT) Operational

Cloud Agent (CA) Operational

CloudView (CV) Operational

Container Security (CS) Operational

Continuous Monitoring (CM) Operational

Endpoint Detection and Response (EDR) Operational

Extended Detection and Response (XDR) Operational

File Integrity Monitoring (FIM) Operational

Indication of Compromise (IOC) Operational

Malware Detection (MD) Operational

Out-of-Band Configuration Assessment (OCA) Operational

Network Passive Sensor (PS) Operational

Patch Management (PM) Operational

PCI Compliance (PCI) Operational

Policy Compliance (PC) Operational

Qualys Gateway Service (QGS) Operational

SaaS Detection and Response (SDR) Operational

Security Assessment Questionnaire (SAQ) Operational

Security Configuration Assessment (SCA) Operational

Secure Enterprise Mobility (SEM) Operational

Threat Protection (TP) Operational

Vulnerability Management (VM) Operational

Web Application Firewall (WAF) Operational

Web Application Scanning (WAS) Operational

IN Platform 1 Operational

Asset Inventory (AI) Operational

AssetView (AV) Operational

Cloud Agent (CA) Operational

CertView (CERT) Operational

CloudView (CV) Operational

Container Security (CS) Operational

Continuous Monitoring (CM) Operational

Endpoint Detection and Response (EDR) Operational

File Integrity Monitoring (FIM) Operational

Indication of Compromise (IOC) Operational

Malware Detection (MD) Operational

Out-of-Band Configuration Assessment (OCA) Operational

Network Passive Sensor (PS) Operational

Patch Management (PM) Operational

PCI Compliance (PCI) Operational

Policy Compliance (PC) Operational

Qualys Gateway Service (QGS) Operational

Security Assessment Questionnaire (SAQ) Operational

Security Configuration Assessment (SCA) Operational

Secure Enterprise Mobility (SEM) Operational

Threat Protection (TP) Operational

Vulnerability Management (VM) Operational

Web Application Firewall (WAF) Operational

Web Application Scanning (WAS) Operational

SaaS Detection and Response (SDR) Operational

CA Platform 1 Operational

Asset Inventory (AI) Operational

AssetView (AV) Operational

CertView (CERT) Operational

Cloud Agent (CA) Operational

CloudView (CV) Operational

Container Security (CS) Operational

Continuous Monitoring (CM) Operational

Endpoint Detection and Response (EDR) Operational

File Integrity Monitoring (FIM) Operational

Indication of Compromise (IOC) Operational

Malware Detection (MD) Operational

Out-of-Band Configuration Assessment (OCA) Operational

Network Passive Sensor (PS) Operational

Patch Management (PM) Operational

Policy Compliance (PC) Operational

Qualys Gateway Service (QGS) Operational

Security Assessment Questionnaire (SAQ) Operational

Security Configuration Assessment (SCA) Operational

Threat Protection (TP) Operational

Vulnerability Management (VM) Operational

Web Application Firewall (WAF) Operational

Web Application Scanning (WAS) Operational

SaaS Detection and Response (SDR) Operational

AE Platform 1 Operational

Asset Inventory (AI) Operational

AssetView (AV) Operational

CertView (CERT) Operational

Cloud Agent (CA) Operational

CloudView (CV) Operational

Container Security (CS) Operational

Continuous Monitoring (CM) Operational

Endpoint Detection and Response (EDR) Operational

File Integrity Monitoring (FIM) Operational

Out-of-Band Configuration Assessment (OCA) Operational

Network Passive Sensor (PS) Operational

Patch Management (PM) Operational

Policy Compliance (PC) Operational

Qualys Gateway Service (QGS) Operational

SaaS Detection and Response (SDR) Operational

Security Assessment Questionnaire (SAQ) Operational

Security Configuration Assessment (SCA) Operational

Threat Protection (TP) Operational

Vulnerability Management (VM) Operational

Web Application Scanning (WAS) Operational

PCI Platform Operational

Free Services Operational

BrowserCheck Operational

SSL Labs Operational

Qualys Community Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CA Platform 1: File Integrity Monitoring (FIM) 3.1.0.0 Release Notification (CMB-108483) Aug 2, 23:00 - Aug 3, 05:00 PDT

A new version of File Integrity Monitoring (FIM) 3.1.0.0 is scheduled to be released into production.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-file-integrity-monitoring-3.1-release-notes.pdf

Ticket Reference for this activity: CMB-108483
Posted on Jul 30, 08:24 PDT

AE Platform 1: Cloud Agent (CA) MacOS Client 3.7.0-54 Release Notification (CMB-108384) Aug 3, 23:00 - Aug 4, 05:00 PDT

A new version of MacOS Client 3.7.0-54 is scheduled to be released into production on Qualys AE Platform 1 on August 3rd, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-macos-3.7-release-notes.pdf

Ticket Reference for this activity: CMB-108384
Posted on Jul 29, 07:31 PDT

IN Platform 1: File Integrity Monitoring (FIM) 3.1.0.0 Release Notification (CMB-108482) Aug 4, 23:00 - Aug 5, 05:00 PDT

CA Platform 1: Cloud Agent (CA) MacOS Client 3.7.0-54 Release Notification (CMB-108383) Aug 4, 23:00 - Aug 5, 05:00 PDT

A new version of MacOS Client 3.7.0-54 is scheduled to be released into production on Qualys CA Platform 1 on August 4th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-macos-3.7-release-notes.pdf

Ticket Reference for this activity: CMB-108383
Posted on Jul 29, 07:32 PDT

US Platform 1 Quarterly Maintenance Notification (CMB-88499) Aug 5, 18:00 - Aug 6, 03:00 PDT

Planned downtime maintenance on the Qualys US Platform1 requires a 9-hour downtime on August 5, 2021, starting at 18:00 PDT and ending at 03:00 PDT on August 6, 2021.

Ticket Reference for this activity CMB-88499.

For details, see https://www.qualys.com/notifications/platform-us1/
Posted on Jun 2, 00:36 PDT

US Platform 3: Cloud Agent (CA) MacOS Client 3.7.0-54 Release Notification (CMB-108379) Aug 8, 23:00 - Aug 9, 05:00 PDT

A new version of MacOS Client 3.7.0-54 is scheduled to be released into production on Qualys US Platform 3 on August 8th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-macos-3.7-release-notes.pdf

Ticket Reference for this activity: CMB-108379
Posted on Jul 29, 07:33 PDT

IN Platform 1: Cloud Agent (CA) MacOS Client 3.7.0-54 Release Notification (CMB-108382) Aug 9, 11:30-17:30 PDT

A new version of MacOS Client 3.7.0-54 is scheduled to be released into production on Qualys IN Platform 1 on August 9th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-macos-3.7-release-notes.pdf

Ticket Reference for this activity: CMB-108382
Posted on Jul 29, 07:34 PDT

US Platform 2: Cloud Agent (CA) MacOS Client 3.7.0-54 Release Notification (CMB-108378) Aug 12, 00:00-06:00 PDT

A new version of MacOS Client 3.7.0-54 is scheduled to be released into production on Qualys US Platform 2 on August 12th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-macos-3.7-release-notes.pdf

Ticket Reference for this activity: CMB-108378
Posted on Jul 29, 07:35 PDT

AE Platform 1 Quarterly Maintenance Notification (CMB-88502) Aug 12, 07:00-16:00 PDT

Planned downtime maintenance on the Qualys AE Platform1 requires a 9-hour downtime on August 12, 2021, starting at 07:00 PDT and ending at 16:00 PDT on August 12, 2021.

Ticket Reference for this activity CMB-88502.

For details, see https://www.qualys.com/notifications/platform-ae1/
Posted on Jun 2, 00:47 PDT

EU Platform 2: Cloud Agent (CA) MacOS Client 3.7.0-54 Release Notification (CMB-108381) Aug 12, 11:30-17:30 PDT

A new version of MacOS Client 3.7.0-54 is scheduled to be released into production on Qualys EU Platform 2 on August 12th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-macos-3.7-release-notes.pdf

Ticket Reference for this activity: CMB-108381
Posted on Jul 29, 07:36 PDT

US Platform 1: Cloud Agent (CA) MacOS Client 3.7.0-54 Release Notification (CMB-108377) Aug 15, 23:00 - Aug 16, 05:00 PDT

A new version of MacOS Client 3.7.0-54 is scheduled to be released into production on Qualys US Platform 1 on August 15th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-macos-3.7-release-notes.pdf

Ticket Reference for this activity: CMB-108377
Posted on Jul 29, 07:37 PDT

EU Platform 1: Cloud Agent (CA) MacOS Client 3.7.0-54 Release Notification (CMB-108380) Aug 16, 11:30-17:30 PDT

A new version of MacOS Client 3.7.0-54 is scheduled to be released into production on Qualys EU Platform 1 on August 16th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-agent-macos-3.7-release-notes.pdf

Ticket Reference for this activity: CMB-108380
Posted on Jul 29, 07:38 PDT

US Platform 3 Quarterly Maintenance Notification (CMB-88500) Aug 19, 18:00 - Aug 20, 03:00 PDT

Planned downtime maintenance on the Qualys US Platform 3 requires a 9-hour downtime on August 19, 2021, starting at 18:00 PDT and ending at 03:00 PDT on August 20, 2021.

Ticket Reference for this activity CMB-88500.

https://www.qualys.com/notifications/platform-us3/
Posted on Jun 2, 00:48 PDT

EU Platform 1 Quarterly Maintenance Notification (CMB-88504) Aug 26, 12:00-21:00 PDT

Planned downtime maintenance on the Qualys EU Platform1 requires a 9-hour downtime on August 26, 2021, starting at 12:00 PDT and ending at 21:00 PDT on August 26, 2021.

Ticket Reference for this activity CMB-88504.

For details, see https://www.qualys.com/notifications/platform-eu1/
Posted on Jun 2, 00:56 PDT

EU Platform 2 Quarterly Maintenance Notification (CMB-88505) Sep 2, 12:00-21:00 PDT

Planned downtime maintenance on the Qualys EU Platform 2 requires a 9 hour downtime on Sep 2, 2021, starting at 12:00 PDT and ending at 21:00 PDT on Sep 2, 2021.

Ticket Reference for this activity CMB-88505.

For details, see https://www.qualys.com/notifications/platform-eu2/
Posted on Jun 20, 23:32 PDT

IN Platform 1 Quarterly Maintenance Notification (CMB-88506) Sep 16, 06:00-15:00 PDT

Planned downtime maintenance on the Qualys IN Platform 1 requires a 9 hour downtime on Sep 16th, 2021, starting at 06:00 PDT and ending at 15:00 PDT on Sep 16th, 2021.

Ticket Reference for this activity CMB-88506.

For details, see https://www.qualys.com/notifications/platform-in1/
Posted on Jun 20, 23:36 PDT

Past Incidents

Jul 30, 2021

US Platform 2 Quarterly Maintenance Notification (CMB-88498)

Completed - The scheduled maintenance has been completed.
Jul 30, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 18:00 PDT

Scheduled - Planned downtime maintenance on the Qualys US Platform2 requires a 10-hour downtime on July 29, 2021, starting at 18:00 PDT and ending at 04:00 PDT on July 30, 2021.

Ticket Reference for this activity CMB-88498.

For details, see https://www.qualys.com/notifications/platform-us2/
Jun 2, 00:27 PDT

Jul 29, 2021

All Shared Platforms: Qualys Suite QWEB-10.12.0.2-2 Emergency Release Notification ( CMB-108311 )

Completed - The scheduled maintenance has been completed.
Jul 29, 18:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 12:01 PDT

Scheduled - A new release of Qualys Suite QWEB-10.12.0.2-2 is scheduled to be released into production.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity: CMB-108311
Jul 29, 11:00 PDT

EU Platform 1 and EU Platform 2: UI/API is Inaccessible. (IM-6927)

Resolved - This incident has been resolved.
Jul 29, 14:30 PDT

Update - Qualys Cloud Platform Operations is continuing to monitor the issue causing the EU Platform 1 and EU Platform 2 UI and API to become inaccessible. UI/API is accessible now. Further updates will be shared as they become available.
Ticket reference for this activity: IM-6927.
Jul 29, 13:22 PDT

Update - Qualys Cloud Platform Operations has implemented a fix for the issue causing the EU Platform 1 and EU Platform 2 UI and API to become inaccessible. UI/API is accessible now and we are monitoring the results. Further updates will be shared as they become available.
Jul 28, 04:17 PDT

Monitoring - Qualys Cloud Platform Operations has implemented a fix for the issue causing the EU Platform 1 and EU Platform 2 UI and API to become inaccessible. UI/API is accessible now and we are monitoring the results. Further updates will be shared as they become available.

Ticket reference for this activity: IM-6927.
Jul 28, 04:16 PDT

Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 1 and EU Platform 2 UI to become inaccessible. Further updates will be shared as they become available.

Ticket reference for this activity: IM-6927.
Jul 28, 02:32 PDT

CA Platform 1: CloudView (CV) v1.17.1.0 Release Notification (CMB-108362)

Completed - The scheduled maintenance has been completed.
Jul 29, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 03:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 29, 01:57 PDT

Scheduled - A new version of CloudView (CV) v1.17.1.0 is scheduled to be released into production on CA Platform 1 on July 29th, 2021.

The CloudView Module may temporarily be unavailable during the deployment window.

RN : https://www.qualys.com/docs/release-notes/qualys-cloudview-1.17.1-release-notes.pdf
API RN : https://www.qualys.com/docs/release-notes/qualys-cloudview-1.17.1-api-release-notes.pdf

Ticket Reference for this activity: CMB-108362
Jul 29, 01:55 PDT

EU Platform 1 : Unable to Login to UI with IP restriction enabled (IM-6954)

Resolved - This incident has been resolved.
Jul 29, 06:31 PDT

Update - Qualys Cloud Platform Operations has implemented a fix for the issue causing UI Login Failure for subscriptions who have IP restriction enabled and we have verified that login is working now. We are continuing to monitoring the results. Further updates will be shared as they become available.

Ticket reference for this activity: IM-6954.
Jul 29, 02:17 PDT

Monitoring - Qualys Cloud Platform Operations has implemented a fix for the issue causing UI Login Failure for subscriptions who have IP restriction enabled and we have verified that login is working now. We are continuing to monitoring the results. Further updates will be shared as they become available.

Ticket reference for this activity: IM-6954.
Jul 29, 01:50 PDT

Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing UI Login Failure for subscriptions who have IP restriction enabled with the message "Login denied. Your IP address (172.24.2.10) is not in the list of secure IPs". Please contact https://www.qualys.com/support/, if you wish to turn-off the IP restriction temporarily for your subscription. Further updates will be shared as they become available.

Ticket reference for this activity: IM-6954.
Jul 28, 23:44 PDT

US Platform 2: Endpoint Detection and Response (EDR) 1.6.0 Release Notification (CMB-107834)

Completed - The scheduled maintenance has been completed.
Jul 29, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 23:03 PDT

Scheduled - A new release of Endpoint Detection and Response (EDR) 1.6.0 is going to be released into production.

The Endpoint Detection and Response module may temporarily be unavailable during this period.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-endpoint-detection-and-response-1.6-release-notes.pdf

Ticket Reference for this activity: CMB-107834
Jul 26, 11:13 PDT

Jul 28, 2021

US Platform 1: Qualys Suite PORTAL 3.7.0.0-10 Hot fix Release Notification (CMB-108230)

Completed - The scheduled maintenance has been completed.
Jul 28, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 18:00 PDT

Scheduled - Hot Fix release of Qualys Suite PORTAL 3.7.0.0-10 is scheduled to be released into production.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity: CMB-108230
Jul 28, 10:27 PDT

US Platform 2: Qualys Suite PORTAL 3.7.0.0-10 Hot fix Release Notification (CMB-108231)

Completed - The scheduled maintenance has been completed.
Jul 28, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 17:02 PDT

IN Platform 1: Qualys Suite PORTAL 3.7.0.0-10 Hot fix Release Notification (CMB-108235)

Completed - The scheduled maintenance has been completed.
Jul 28, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 15:02 PDT

US Platform 3: Qualys Suite PORTAL 3.7.0.0-10 Hot fix Release Notification (CMB-108232)

Completed - The scheduled maintenance has been completed.
Jul 28, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 16:06 PDT

EU Platform 2: Qualys Suite PORTAL 3.7.0.0-10 Hot fix Release Notification (CMB-108234)

Completed - The scheduled maintenance has been completed.
Jul 28, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 14:00 PDT

EU Platform 1: Qualys Suite PORTAL 3.7.0.0-10 Hot fix Release Notification (CMB-108233)

Completed - The scheduled maintenance has been completed.
Jul 28, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 13:01 PDT

CA Platform 1: CloudViewUI (CV) v1.17.0.1-1 Release Notification (CMB-108242)

Completed - The scheduled maintenance has been completed.
Jul 28, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 14:00 PDT

Scheduled - A new hot Fix release of CloudViewUI (CV) v1.17.0.1-1 is scheduled to be released into production on Qualys CA Platform 1 on July 28th, 2021.

The CloudView Module may temporarily be unavailable during the deployment window

Ticket Reference for this activity: CMB-108242
Jul 28, 10:40 PDT

CA Platform 1: Qualys Suite PORTAL 3.7.0.0-10 Hot fix Release Notification (CMB-108236)

Completed - The scheduled maintenance has been completed.
Jul 28, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 12:01 PDT

AE Platform 1: Qualys Suite QWEB-10.12.0.1-1 Emergency Release Notification ( CMB-107341 )

Completed - The scheduled maintenance has been completed.
Jul 28, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 10:01 PDT

Scheduled - A new release of Qualys Suite QWEB-10.12.0.1-1 is scheduled to be released into production on Qualys AE Platform1 on July 28th, 2021.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity: CMB-107341
Jul 27, 22:41 PDT

AE Platform 1: Qualys Suite PORTAL 3.7.0.0-10 Release Notification (CMB-106621)

Completed - The scheduled maintenance has been completed.
Jul 28, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 10:02 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 8, 02:21 PDT

Scheduled - A new release of Qualys Suite PORTAL 3.7.0.0-10 is scheduled to be released into production on the AE Platform 1 on July 28th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.7-release-notes.pdf

API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.7-api-release-notes.pdf

Ticket Reference for this activity: CMB-106621
Jul 8, 02:08 PDT

IN Platform 1: QGS Service 1.3.2.0 Release Notification (CMB-106198)

Completed - The scheduled maintenance has been completed.
Jul 28, 14:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 10:30 PDT

Scheduled - A new version of QGS Service 1.3.2.0 is going to be released into production.

The Qualys Gateway Service module may temporarily be unavailable during this period.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-gateway-service-1.3.2-release-notes.pdf

Ticket Reference for this activity: CMB-106198
Jul 28, 07:40 PDT

US Platform 1: CloudView (CV) v1.16.1.0 Release Notification (CMB-105762)

Completed - The scheduled maintenance has been completed.
Jul 28, 05:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 23:30 PDT

Scheduled - A new version of CloudView (CV) v1.16.1.0 is scheduled to be released into production.

The CloudView Module may temporarily be unavailable during the deployment window.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloudview-1.16-release-notes.pdf
https://www.qualys.com/docs/release-notes/qualys-cloudview-1.16.1-release-notes.pdf
API RN: https://www.qualys.com/docs/release-notes/qualys-cloudview-1.16-api-release-notes.pdf

Ticket Reference for this activity: CMB-105762
Jul 23, 07:56 PDT

US Platform 1: CertView 2.8.2.0 (CERT) Release Notification (CMB-107294)

Completed - The scheduled maintenance has been completed.
Jul 28, 05:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 23:30 PDT

Scheduled - A new release of CertView 2.8.2.0 (CERT) is going to be released into production.

The CertView module may temporarily be unavailable during this period.

Release notes: https://www.qualys.com/docs/release-notes/qualys-certificateview-2.8.2-release-notes.pdf

Ticket Reference for this activity: CMB-107294
Jul 23, 07:48 PDT

EU Platform 1 and EU Platform 2: UI/API is Inaccessible. (IM-6927)

Resolved - This incident has been resolved.
Jul 28, 01:46 PDT

Update - Qualys Cloud Platform Operations is continuing to investigate an issue causing the EU Platform 1 and EU Platform 2 UI and API to become inaccessible. Further updates will be shared as they become available.

Ticket reference for this activity: IM-6927.
Jul 27, 03:20 PDT

Jul 27, 2021

EU Platform 2: QGS Service 1.3.2.0 Release Notification (CMB-106200)

Completed - The scheduled maintenance has been completed.
Jul 27, 19:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 15:30 PDT

IN Platform 1 Release Notification: Qualys Suite QWEB 10.12.0.1-1 (CMB-107340)

Completed - The scheduled maintenance has been completed.
Jul 27, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 10:00 PDT

Scheduled - A new release of Qualys Suite QWEB 10.12.0.1-1 is scheduled to be released into production on IN Platform 1 on July 27th, 2021.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Ticket Reference for this activity CMB-107340.

Release Notes:N/A
Jul 18, 17:17 PDT

IN Platform 1: Qualys Suite PORTAL 3.7.0.0-8 Release Notification (CMB-106619)

Completed - The scheduled maintenance has been completed.
Jul 27, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 10:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 8, 02:20 PDT

Scheduled - A new release of Qualys Suite PORTAL 3.7.0.0-8 is scheduled to be released into production on the IN Platform 1 on July 27th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.7-release-notes.pdf

API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.7-api-release-notes.pdf

Ticket Reference for this activity: CMB-106619
Jul 8, 02:04 PDT

CA Platform 1 Quarterly Maintenance Notification (CMB-88503)

Completed - The scheduled maintenance has been completed.
Jul 27, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 18:00 PDT

Scheduled - Planned downtime maintenance on the Qualys CA Platform 1 requires a 9-hour downtime on July 26, 2021, starting at 18:00 PDT and ending at 03:00 PDT on July 27, 2021.

Ticket Reference for this activity CMB-88503.

For details, see https://www.qualys.com/notifications/platform-ca1/
Jun 1, 23:43 PDT

Jul 26, 2021

US Platform 1: Delay in Report Launch (IM-6917)

Resolved - This incident has been resolved.
Jul 26, 19:26 PDT

Monitoring - Qualys Cloud Platform Operations has identified the issue and a fix has been implemented. We are currently monitoring the results.

Further updates will be shared as they become available.

Ticket reference for this incident: IM-6917
Jul 26, 09:15 PDT

Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing a Report launch delay on US Platform 1.

Users may expect a delay in VM/PC Reports.

Further updates will be shared as they become available.

Ticket reference for this incident: IM-6917
Jul 26, 07:57 PDT

EU Platform 2 Release Notification: Qualys Suite QWEB 10.12.0.1-1 (CMB-107339)

Completed - The scheduled maintenance has been completed.
Jul 26, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 10:01 PDT

Scheduled - A new release of Qualys Suite QWEB 10.12.0.1-1 is scheduled to be released into production on EU Platform 2 on July 26th, 2021.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity CMB-107339.

Release Notes: N/A
Jul 18, 17:11 PDT

EU Platform 2: Qualys Suite PORTAL 3.7.0.0-8 Release Notification (CMB-106618)

Completed - The scheduled maintenance has been completed.
Jul 26, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 10:01 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 8, 02:19 PDT

Scheduled - A new release of Qualys Suite PORTAL 3.7.0.0-8 is scheduled to be released into production on the EU Platform 2 on July 26th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.7-release-notes.pdf

API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.7-api-release-notes.pdf

Ticket Reference for this activity: CMB-106618
Jul 8, 01:59 PDT

CA Platform 1: Continuation of Endpoint Detection and Response (EDR) 1.6.0 Release Notification (CMB-107838)

Completed - The scheduled maintenance has been completed.
Jul 26, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 06:00 PDT

Scheduled - Deployment of Endpoint Detection and Response (EDR) 1.6.0 was started on Qualys CA Platform 1 on June 25th, 2021 via CMB-107838, and this notification is continuation of the same.

Reference to the original deployment notification:
https://status.qualys.com/incidents/w67bfx0kc4x0
Jul 26, 05:56 PDT

CA Platform 1: Out-of-Band Configuration Assessment OCA 1.6.0.0 Release Notification ( CMB-105994 )

Completed - The scheduled maintenance has been completed.
Jul 26, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 23:00 PDT

Scheduled - A new version of Out-of-Band Configuration (OCA) v-1.6.0.0 is going to be released into production on CA Platform 1 on July 25th, 2021.

The OCA Module may temporarily be unavailable during the deployment window.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-oca-1.6-release-notes.pdf

Ticket Reference for this activity: CMB-105994.
Jul 23, 03:49 PDT

CA Platform 1: Endpoint Detection and Response (EDR) 1.6.0 Release Notification (CMB-107838)

Completed - The scheduled maintenance has been completed.
Jul 26, 05:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 23:30 PDT

Jul 25, 2021

Jul 24, 2021

All Shared Platforms: Nested query is not working in VMDR with Asset options [IM-6870]

Resolved - This incident has been resolved.
Jul 24, 01:19 PDT

Monitoring - Qualys Cloud Platform Operations has implemented the fix for the issue due to which the nested search query was not working in VMDR with the Asset option and the output of queries was not seen.

Further updates will be shared as they become available.

Ticket reference for this activity: IM-6870.
Jul 23, 23:57 PDT

Identified - Qualys Cloud Platform Operations has identified the issue due to which the nested search query is not working in VMDR with the Asset option and are working on a hotfix. Users may not see the output of nested search queries.
Further updates will be shared as they become available.
Ticket reference for this activity: IM-6870.
Jul 23, 04:34 PDT

Investigating - Qualys Cloud Platform Operations is currently investigating an issue where the nested search query is not working in VMDR with the Asset option. Users may not see the output of nested search queries.
Further updates will be shared as they become available.
Ticket reference for this activity: IM-6870.
Jul 22, 17:43 PDT

Jul 23, 2021

CA Platform 1: Qualys Suite PORTAL 3.7.0.0-8 Hot FIX Release Notification (CMB-CMB-107847)

Completed - The scheduled maintenance has been completed.
Jul 23, 16:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 13:00 PDT

Scheduled - Hot Fix release of Qualys Suite PORTAL 3.7.0.0-8 is scheduled to be released into production.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity: CMB-CMB-107847
Jul 23, 11:49 PDT

EU Platform 1: Qualys Suite PORTAL 3.7.0.0-8 Hot FIX Release Notification (CMB-107846)

Completed - The scheduled maintenance has been completed.
Jul 23, 16:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 13:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 23, 11:46 PDT

US Platform 1: Qualys Suite PORTAL 3.7.0.0-8 Hot FIX Release Notification (CMB-107849)

Completed - The scheduled maintenance has been completed.
Jul 23, 15:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 12:45 PDT

US Platform 2: Qualys Suite PORTAL 3.7.0.0-8 Hot FIX Release Notification (CMB-107850)

Completed - The scheduled maintenance has been completed.
Jul 23, 14:31 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 11:30 PDT

US Platform 3: Qualys Suite PORTAL 3.7.0.0-8 Hot Fix Release Notification (CMB-107848)

Completed - The scheduled maintenance has been completed.
Jul 23, 14:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 11:30 PDT

US Platform 2: Qualys Gateway Service (QGS) 1.3.2.0 Release Notification (CMB-106202)

Completed - The scheduled maintenance has been completed.
Jul 23, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 04:00 PDT

Scheduled - A new version of QGS Service 1.3.2.0 is going to be released into production on the US Platform 2 on July 23rd, 2021. Qualys Gateway Service module may temporarily be unavailable during this period.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-gateway-service-1.3.2-release-notes.pdf

Ticket Reference for this activity: CMB-106202
Jul 23, 02:44 PDT

US Platform 3: Qualys Gateway Service (QGS) 1.3.2.0 Release Notification ( CMB-106195 )

Completed - The scheduled maintenance has been completed.
Jul 23, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 23:00 PDT

Scheduled - A new version of Qualys Gateway Service (QGS) 1.3.2.0 is going to be released into production on the US Platform 3 on July 22nd, 2021.

The Qualys Gateway Service module may temporarily be unavailable during this period.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-gateway-service-1.3.2-release-notes.pdf

Ticket Reference for this activity: CMB-106195
Jul 22, 21:38 PDT

EU Platform 1 Release Notification: Qualys Suite QWEB 10.12.0.1-1 (CMB-107338)

Completed - The scheduled maintenance has been completed.
Jul 23, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 22:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 18, 17:08 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 18, 17:07 PDT

Scheduled - A new release of Qualys Suite QWEB 10.12.0.1-1 is scheduled to be released into production on EU Platform 1 on July 22nd, 2021.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Ticket Reference for this activity CMB-107338.

Release Notes:N/A
Jul 18, 17:07 PDT

AE Platform 1: Continuous Monitoring 2.0.1 Release Notification ( CMB-106907 )

Completed - The scheduled maintenance has been completed.
Jul 23, 02:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 00:30 PDT

Scheduled - Back-end services for Continuous Monitoring (CM) module are scheduled to be updated on Qualys Cloud Platform AE Platform1.

The Continuous Monitoring (CM) module may temporarily be unavailable during this period.

Ticket Reference for this activity: CMB-106907.
Jul 22, 21:55 PDT

Jul 22, 2021

EU Platform 1: Qualys Suite PORTAL 3.7.0.0-7 Release Notification (CMB-106617)

Completed - The scheduled maintenance has been completed.
Jul 22, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 10:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 8, 02:18 PDT

Scheduled - A new release of Qualys Suite PORTAL 3.7.0.0-7 is scheduled to be released into production on the EU Platform 1 on July 22nd, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.7-release-notes.pdf

API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.7-api-release-notes.pdf

Ticket Reference for this activity: CMB-106617
Jul 8, 01:55 PDT

CA Platform 1: Qualys Gateway Service (QGS) 1.3.2.0 Release Notification ( CMB-106197 )

Completed - The scheduled maintenance has been completed.
Jul 22, 06:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 00:30 PDT

Scheduled - A new version of Qualys Gateway Service (QGS) 1.3.2.0 is going to be released into production on CA Platform 1 on July 22nd, 2021.

The Qualys Gateway Service module may temporarily be unavailable during this period.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-gateway-service-1.3.2-release-notes.pdf

Ticket Reference for this activity: CMB-106197
Jul 21, 22:42 PDT

IN Platform 1: Continuous Monitoring 2.0.1 Release Notification (CMB-106905)

Completed - The scheduled maintenance has been completed.
Jul 22, 05:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 03:00 PDT

Scheduled - Back-end services for Continuous Monitoring (CM) module are scheduled to be updated on Qualys Cloud Platform IN Platform1.

The Continuous Monitoring (CM) module may temporarily be unavailable during this period.

Ticket Reference for this activity: CMB-106905
Jul 21, 20:05 PDT

CA Platform 1: CloudView (CV) v1.17.0.0 Release Notification (CMB-107416)

Completed - The scheduled maintenance has been completed.
Jul 22, 04:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 22:30 PDT

Scheduled - A new version of CloudView (CV) v1.17.0.0 is scheduled to be released into production on CA Platform 1 on July 21st, 2021.

The CloudView Module may temporarily be unavailable during the deployment window.

RN : https://www.qualys.com/docs/release-notes/qualys-cloudview-1.17-release-notes.pdf
API RN : https://www.qualys.com/docs/release-notes/qualys-cloudview-1.17-api-release-notes.pdf

Ticket Reference for this activity: CMB-107416
Jul 19, 12:07 PDT

US Platform 2: Secure Enterprise Mobility (SEM) v1.1.0-0 Release Notification (CMB-106284)

Completed - The scheduled maintenance has been completed.
Jul 22, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 22:03 PDT

Scheduled - A new version of Secure Enterprise Mobility (SEM) v1.1.0-0 is going to be released into production.

The SEM Module may temporarily be unavailable during the deployment window.

Ticket Reference for this activity: CMB-106284
Jul 19, 10:31 PDT

US Platform 1 Release Notification: Qualys Suite QWEB 10.12.0.1-1 (CMB-107337)

Completed - The scheduled maintenance has been completed.
Jul 22, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 22:03 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 18, 17:02 PDT

Scheduled - A new release of Qualys Suite QWEB 10.12.0.1-1 is scheduled to be released into production on US Platform 1 on July 21st, 2021.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Ticket Reference for this activity CMB-107337.

Release Notes:
Jul 18, 17:02 PDT

US Platform 1: Qualys Suite PORTAL 3.7.0.0-7 Release Notification (CMB-106614)

Completed - The scheduled maintenance has been completed.
Jul 22, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 22:01 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 8, 02:19 PDT

Scheduled - A new release of Qualys Suite PORTAL 3.7.0.0-7 is scheduled to be released into production on the US Platform 1 on July 21st, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.7-release-notes.pdf

API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.7-api-release-notes.pdf

Ticket Reference for this activity: CMB-106614
Jul 8, 01:57 PDT

US Platform 3: Patch Management Data Load Failure ( IM-6872 )

Resolved - This incident has been resolved.
Jul 22, 03:14 PDT

Monitoring - Qualys Cloud Platform Operations has implemented a fix for the issue causing issue while loading the Patch data on Patches, Assets, and Jobs on the Qualys US Platform 3. Users will be able to view the patch data in respective tabs now. Further updates will be shared as they become available.

Ticket reference for this incident: IM-6872.
Jul 21, 23:14 PDT

Investigating - Qualys Cloud Platform Operations is currently investigating an issue while loading patch data for the Patches, Assets, and Jobs on the Qualys US Platform 3. Further updates will be shared as they become available.

Ticket reference for this incident: IM-6872.
Jul 21, 22:19 PDT

EU Platform 2: Continuous Monitoring 2.0.1 Release Notification (CMB-106904)

Completed - The scheduled maintenance has been completed.
Jul 22, 01:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 23:03 PDT

Scheduled - Back-end services for Continuous Monitoring (CM) module are scheduled to be updated on Qualys Cloud Platform EU Platform2.

The Continuous Monitoring (CM) module may temporarily be unavailable during this period.

Ticket Reference for this activity: CMB-106904
Jul 21, 20:06 PDT

Jul 21, 2021

US Platform 2: CloudView (CV) v1.16.1.0 Release Notification (CMB-106194)

Completed - The scheduled maintenance has been completed.
Jul 21, 05:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 23:30 PDT

Scheduled - A new version of CloudView (CV) v1.16.1.0 is scheduled to be released into production.

The CloudView Module may temporarily be unavailable during the deployment window.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloudview-1.16.1-release-notes.pdf

API RN: https://www.qualys.com/docs/release-notes/qualys-cloudview-1.16-api-release-notes.pdf

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloudview-1.16-release-notes.pdf

Ticket Reference for this activity: CMB-106194
Jul 15, 11:38 PDT

EU Platform 1: Continuous Monitoring 2.0.1 Release Notification (CMB-106903)

Completed - The scheduled maintenance has been completed.
Jul 21, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 03:00 PDT

Scheduled - Back-end services for Continuous Monitoring (CM) module are scheduled to be updated on Qualys Cloud Platform EU Platform1.

The Continuous Monitoring (CM) module may temporarily be unavailable during this period.

Ticket Reference for this activity: CMB-106903
Jul 20, 08:56 PDT

US Platform 3 Qualys Suite QWEB 10.12.0.1-1 Release Notification: (CMB-107335)

Completed - The scheduled maintenance has been completed.
Jul 21, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 22:00 PDT

Scheduled - A new release of Qualys Suite QWEB-10.12.0.1-1 is scheduled to be released into production on US Platform 3 on July 20th, 2021.
The deployment is completely transparent to users and will require no downtime.
Release Notes: N/A
Ticket Reference for this activity: CMB-107335
Jul 20, 22:00 PDT

US Platform 3: Qualys Suite PORTAL 3.7.0.0-7 Release Notification (CMB-106616)

Completed - The scheduled maintenance has been completed.
Jul 21, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 22:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 8, 02:20 PDT

Scheduled - A new release of Qualys Suite PORTAL 3.7.0.0-7 is scheduled to be released into production on the US Platform 3 on July 20th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.7-release-notes.pdf

API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.7-api-release-notes.pdf

Ticket Reference for this activity: CMB-106616
Jul 8, 02:06 PDT

US Platform 1: Continuous Monitoring 2.0.1 Release Notification (CMB-106900)

Completed - The scheduled maintenance has been completed.
Jul 21, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 23:00 PDT

Scheduled - Back-end services for Continuous Monitoring (CM) module are scheduled to be updated on Qualys Cloud Platform US Platform 1.

The Continuous Monitoring (CM) module may temporarily be unavailable during this period.

Ticket Reference for this activity: CMB-106900
Jul 20, 08:59 PDT

Jul 20, 2021

US Platform 1: Lag on asset-sync-service-group / asset-reconciled-feed ( IM-6841 )

Resolved - This incident has been resolved.
Jul 20, 16:45 PDT

Update - Qualys Cloud Platform Operations continues to monitor the issue causing performance degradation in the AV and CA modules on Qualys US Platform 1. The lag continues to be on a downward trend and users may notice that VM and PC data is still taking longer than expected time to be visible within AssetView and Cloud agent module. Further updates will be shared as they become available.
Ticket reference for this incident: IM-6841
Jul 20, 06:02 PDT

Update - Qualys Cloud Platform Operations continues to monitor the issue causing performance degradation in the AV and CA modules on Qualys US Platform 1. The lag continues on a downward trend and Users may notice that VM and PC data is still taking longer than expected time to be visible within AssetView and Cloud agent module. Further updates will be shared as they become available.
Ticket reference for this incident: IM-6841
Jul 19, 19:34 PDT

Update - Qualys Cloud Platform Operations continues to monitor US Platform 1. The lag continues on a downward trend and Users may notice that VM and PC data is still taking longer than expected time to be visible within AssetView and Cloud agent module. Further updates will be shared as they become available.
Jul 18, 17:29 PDT

Monitoring - Qualys Cloud Platform Operations has implemented a fix for the issue causing performance degradation in the AV and CA module on Qualys US Platform 1. The lag is on a downward trend and Users may notice that VM and PC data is taking longer than expected time to be visible within AssetView and Cloud agent module. Further updates will be shared as they become available.
Jul 18, 00:45 PDT

Update - We are continuing to work on a fix for this issue.
Jul 17, 19:05 PDT

Identified - Qualys Cloud Platform Operations has identified the issue causing performance degradation in the AV module on Qualys US Platform 1 and are working on the fix. Users may notice that VM and PC data is taking longer than expected time to be visible within AssetView. Further updates will be shared as they become available.

Ticket reference for this incident: IM-6841
Jul 17, 09:38 PDT

Investigating - Qualys Cloud Platform Operations is continuing to investigate an issue causing performance degradation in the AV module on Qualys US Platform 1. Users may notice that VM and PC data is taking longer than expected time to be visible within AssetView. Further updates will be shared as they become available.

Ticket reference for this incident: IM-6841
Jul 17, 02:09 PDT

Jul 19, 2021

CA Platform 1: CertView 2.8.2.0 (CERT) Release Notification (CMB-107300)

Completed - The scheduled maintenance has been completed.
Jul 19, 05:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 23:30 PDT

Scheduled - A new release of CertView 2.8.2.0 (CERT) is going to be released into production.

CertView module may temporarily be unavailable during this period.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-certificateview-2.8.2-release-notes.pdf

Ticket Reference for this activity: CMB-107300
Jul 15, 11:33 PDT

US Platform 2 Release Notification: Qualys Suite QWEB 10.12.0.1-1 (CMB-107336)

Completed - The scheduled maintenance has been completed.
Jul 19, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 22:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 18, 16:58 PDT

Scheduled - A new release of Qualys Suite QWEB 10.12.0.1-1 is scheduled to be released into production on US Platform 2 on July 18th, 2021.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity CMB-107336.

Release Notes: N/A
Jul 18, 16:56 PDT

US Platform 2: Qualys Suite PORTAL 3.7.0.0-7 Release Notification (CMB-106615)

Completed - The scheduled maintenance has been completed.
Jul 19, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 22:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 8, 02:19 PDT

Scheduled - A new release of Qualys Suite PORTAL 3.7.0.0-7 is scheduled to be released into production on the US Platform 2 on July 18th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.7-release-notes.pdf

API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.7-api-release-notes.pdf

Ticket Reference for this activity: CMB-106615
Jul 8, 02:01 PDT

US Platform 2: Continuous Monitoring 2.0.1 Release Notification (CMB-106901)

Completed - The scheduled maintenance has been completed.
Jul 19, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 23:00 PDT

Scheduled - Back-end services for Continuous Monitoring (CM) module are scheduled to be updated on Qualys Cloud Platform US Platform2.

The Continuous Monitoring (CM) module may temporarily be unavailable during this period.

Ticket Reference for this activity: CMB-106901
Jul 18, 20:06 PDT

Jul 18, 2021

Jul 17, 2021

US Platform 3: QWEB, Cloudview, Container security, Assetview, QGS, WAF, ITAM APIs are intermittently inaccessible / slow ( IM-6842 )

Resolved - This incident has been resolved.
Jul 17, 22:33 PDT

Update - We are continuing to monitor for any further issues.
Jul 17, 19:09 PDT

Update - We are continuing to monitor for any further issues.
Jul 17, 12:38 PDT

Monitoring - Qualys Cloud Platform Operations has identified the issue and a fix has been implemented.API calls are working fine now and incident would be monitored through resolution.
Further updates will be shared as they become available.
Jul 17, 12:36 PDT

Identified - Qualys Cloud Platform Operations has identified the issue causing QWEB, Cloudview, Container security, Assetview, QGS, WAF, ITAM APIs to be intermittently inaccessible/slow on the US Platform 3 and are working on the fix. Further updates will be shared as they become available.

Ticket Reference for this activity: IM-6842
Jul 17, 09:38 PDT

Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing QWEB, Cloudview, Container security, Assetview, QGS, WAF, ITAM APIs to be intermittently inaccessible/slow on the US Platform 3. Further updates will be shared as they become available.

Ticket Reference for this activity: IM-6842
Jul 17, 05:24 PDT

US Platform 1: High Portal-Indexing lag ( IM-6783 )

Resolved - This incident has been resolved.
Jul 17, 01:54 PDT

Monitoring - Qualys Cloud Platform Operations has taken corrective action and is now monitoring the issue causing an indexing delay on the Qualys US Platform 1. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI.

Further updates will be shared as they become available.

Ticket Reference for this incident: IM-6783.
Jul 16, 15:25 PDT

Identified - Qualys Cloud Platform Operations has identified the issue causing an indexing delay on the Qualys US Platform 1 and a fix is being implemented. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available.
Ticket Reference for this incident: IM-6783.
Jul 15, 13:33 PDT

Investigating - Qualys Cloud Platform Operations is currently investigating an issue on US Platform 1 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available.

Ticket Reference for this incident: IM-6783.
Jul 14, 20:23 PDT

Jul 16, 2021

CA Platform 1: UI Unavailable (IM-6840)

Resolved - This incident has been resolved.
Jul 16, 21:12 PDT

Identified - Qualys Cloud Platform Operations has identified that the issue is with the ISP and they are investigating the issue causing the CA Platform 1 UI to become unavailable.

Further updates will be shared as they become available.

Ticket reference for this activity: IM-6840
Jul 16, 17:59 PDT

Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing the CA Platform 1 UI to become unavailable.

Further updates will be shared as they become available.

Ticket reference for this activity: IM-6840
Jul 16, 16:25 PDT

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