Qualys, Inc. Status

All Systems Operational

US Platform 1 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

CloudView (CV) Operational

Container Security (CS) Operational

CertView (CERT) Operational

US Platform 2 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Container Security (CS) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

Cert View (CV) Operational

CloudView (CV) Operational

US Platform 3 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

CloudView (CV) Operational

Container Security (CS) Operational

EU Platform 1 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

CloudView (CV) Operational

Container Security (CS) Operational

EU Platform 2 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

Container Security (CS) Operational

IN Platform 1 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

CloudView (CV) Operational

Container Security (CS) Operational

CertView Operational

PCI Platform Operational

Free Services Operational

FreeScan Operational

BrowserCheck Operational

SSL Labs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[Scheduled] Qualys US Platform 3 Maintenance Notification Aug 21, 18:00 - Aug 22, 02:00 PDT

Planned downtime maintenance on the Qualys US Platform 3 requires an 8-hour downtime on 21 August 2018 starting at 01:00 UTC and ending at 09:00 UTC on 21 August 2018.

For details, see https://www.qualys.com/notifications/platform-us3/
Posted on Jul 27, 05:58 PDT

[Scheduled] Qualys EU Platform 1 Maintenance Notification Aug 23, 12:00 - Aug 24, 01:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 7, 09:45 PDT

Update - Planned downtime maintenance on the Qualys EU Platform 1 requires an 13-hour downtime on 23 August 2018 starting at 19:00 UTC and ending at 08:00 UTC on 24 August 2018.
Aug 7, 09:26 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 31, 13:40 PDT

Scheduled - Planned downtime maintenance on the Qualys EU Platform 1 requires an 8-hour downtime on 23 August 2018 starting at 19:00 UTC and ending at 03:00 UTC on 24 August 2018.

For details, see https://www.qualys.com/notifications/platform-eu1/
Jul 27, 06:01 PDT

[Scheduled] Qualys IND Platform 1 Maintenance Notification Aug 28, 06:00-14:00 PDT

Planned downtime maintenance on the Qualys IND Platform 1 requires an 8-hour downtime on 28 August 2018 starting at 13:00 UTC and ending at 21:00 UTC on 17 August 2018.

For details, see https://www.qualys.com/notifications/platform-in1/
Posted on Jul 27, 06:03 PDT

[Scheduled] Qualys US Platform 2 Maintenance Notification Aug 30, 18:00 - Aug 31, 02:00 PDT

Planned downtime maintenance on the Qualys US Platform 2 requires an 8-hour downtime on 30 August 2018 starting at 01:00 UTC and ending at 09:00 UTC on 30 August 2018.

For details, see https://www.qualys.com/notifications/platform-us2/
Posted on Jul 27, 06:04 PDT

[Scheduled] Qualys US Platform 1 Maintenance Notification Sep 6, 18:00 - Sep 7, 02:00 PDT

Planned downtime maintenance on the Qualys US Platform 1 requires an 8-hour downtime on 7 September 2018 starting at 01:00 UTC and ending at 09:00 UTC on 7 September 2018.

For details, see https://www.qualys.com/notifications/platform-us1/
Posted on Jul 27, 06:07 PDT

Past Incidents

Aug 20, 2018

[Emergency] Qualys US Platform 2 CerView (CV) Maintenance Notification

Resolved - This incident has been resolved.
Aug 20, 03:21 PDT

Identified - A new update for the CerView (CV) module is to be released into production on the Qualys US Platform 2 on August 20 , 2018 for 2 hrs starting 03:30 hrs PT . This is an emergency maintenance activity and CV module will not be functional during this period
Aug 20, 03:13 PDT

Aug 19, 2018

[Emergency] Qualys IND Platform 1 CerView (CV) Maintenance Notification

Resolved - This incident has been resolved.
Aug 19, 23:53 PDT

Identified - A new update for the CerView (CV) module is to be released into production on the Qualys IND Platform 1 on August 19 , 2018 for 2 hrs starting 23:00 hrs PT . This is an emergency maintenance activity and CV module will not be functional during this period
Aug 19, 22:26 PDT

[Scheduled] Qualys US Platform 2 Maintenance Notification

Completed - The scheduled maintenance has been completed.
Aug 19, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 09:00 PDT

Scheduled - Due to a defective hardware module on US Platform 2, Qualys Cloud Platform Operations is taking an emergency maintenance window to complete its replacement.

This work will begin at 04:00 PM UTC on 19 August 2018 and end at 7:00 PM UTC on 19 August 2018.

The administrative UI and API of the Qualys services on US Platform 2 will be unavailable during this emergency maintenance window. This includes:
• Qualys Vulnerability Management (VM)

• Qualys Policy Compliance (PC)
• Qualys Cloud Agent (CA)
• Qualys Indication of Compromise (IOC)
• Qualys File Integrity Monitoring (FIM)
• Qualys Continuous Monitoring (CM)
• Qualys Web Application Scanning (WAS)
• Qualys Web Application Firewall (WAF)
• Qualys Malware Detection (MD)
• Qualys Asset Management (AM)
• Qualys Threat Protection (TP)
• Qualys AssetView (AV)
• Qualys Security Assessment Questionnaire (SAQ)
• Qualys SECURE Seal (SEAL)
• Qualys CloudView (CV)
• Qualys Container Security (CS)
• Qualys CertView (CERT)

The following services will not be impacted by this maintenance window:

• Scans which are running when the maintenance begins will still run to completion. The scan results will be processed once the platform is back online. Scans, which are scheduled to launch after the downtime begins, will not launch until the maintenance is complete. If they are set to Pause/Cancel after a certain time that will still be honored. It is not possible to manually pause/cancel a scan during the downtime. If you have strict scan windows, please ensure that your schedule is configured to Pause/Cancel as required.
• Web Application Firewall sensors.
• SECURE Seal logo and verification.
• Qualys PCI Compliance Scanning (PCI)

If you have any questions regarding this maintenance, please contact Qualys Customer Support at qualys.com/support.

We thank you for your continued support and look forward to your feedback.
Aug 14, 21:05 PDT

Aug 18, 2018

No incidents reported.

Aug 17, 2018

[Scheduled] Qualys US Platform 1 CloudView(CV) Maintenance Notification

Completed - The scheduled maintenance has been completed.
Aug 17, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 14:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 17, 12:38 PDT

Scheduled - New update for the CloudView(CV) Maintenance module is scheduled to be released into production on the Qualys US Platform 1 on August 17 , 2018 for 1 hr starting 14:00 hrs PST. This is a scheduled maintenance activity and CloudView module will not be functional during this period
Aug 17, 12:38 PDT

[Scheduled] Qualys EU Platform 2 Maintenance Notification

Completed - The scheduled maintenance has been completed.
Aug 17, 12:25 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 12:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 31, 12:01 PDT

Scheduled - Planned downtime maintenance on the Qualys EU Platform 2 requires an 8-hour downtime on 16 August 2018 starting at 19:00 UTC and ending at 03:00 UTC on 17 August 2018.

For details, see https://www.qualys.com/notifications/platform-eu2/
Jul 27, 05:57 PDT

[Scheduled] Qualys US Platform 2 Indication of Compromise (IOC) Maintenance Notification

Resolved - This incident has been resolved.
Aug 17, 07:52 PDT

Update - We are continuing to work on a fix for this issue.
Aug 17, 06:45 PDT

Identified - A new update for the Indication of Compromise (IOC) module is scheduled to be released into production on the Qualys US Platform 2 on August 17 , 2018 for 24 hrs starting 20:00 hrs PT . This is an scheduled maintenance activity and IOC module will not be functional during this period
Aug 15, 22:04 PDT

Aug 16, 2018

No incidents reported.

Aug 14, 2018

[Emergency] Qualys US Platform 3 Indication of Compromise (IOC) Maintenance Notification

Resolved - This incident has been resolved.
Aug 14, 08:00 PDT

Identified - A new update for the Indication of Compromise (IOC) module is scheduled to be released into production on the Qualys USPlatform 3 on August 14 , 2018 for 2 hrs starting 07:30 hrs PT . This is an emergency maintenance activity and IOC module will not be functional during this period
Aug 14, 07:14 PDT

EU Platform 1: Users intermittently getting Service Unavailable Error, and unable to login

Resolved - This incident has been resolved.
Aug 14, 05:52 PDT

Investigating - Qualys Cloud Operations team has noticed that UI of EU POD 1 is intermittently inaccessible. We are investigating the issue and further updates will be shared as they are received.
Aug 14, 05:10 PDT

[Emergency] Qualys IND Platform 1 Indication of Compromise (IOC) Maintenance Notification

Resolved - This incident has been resolved.
Aug 14, 01:56 PDT

Identified - A new update for the Indication of Compromise (IOC) module is scheduled to be released into production on the Qualys IND Platform 1 on August 14 , 2018 for 4 hrs starting 12:20 hrs PT . This is an emergency maintenance activity and IOC module will not be functional during this period
Aug 14, 00:17 PDT

Aug 13, 2018

US Platform 2: Service Unavailable

Resolved - This incident has been resolved.
Aug 13, 17:33 PDT

Monitoring - Qualys Cloud Platform Operations has completed bringing services back online and are available. Monitoring is currently in place to ensure resolution.
Aug 13, 16:23 PDT

Identified - Qualys Cloud Operations has identified the issue and are in the process of mitigating the impacted services. Further updates will be provided as they become available.
Aug 13, 16:11 PDT

Investigating - Qualys Cloud Operations is investigating an incident that is causing the Qualys Cloud Platform to return Service Unavailable across all UI applications, as well as API endpoints. Updates will be provided as they become available.
Aug 13, 15:56 PDT

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

EU Platform 2: Some of the VM/PC/WAS Scans are in Queued status.

Resolved - This incident has been resolved.
Aug 10, 12:24 PDT

Monitoring - A fix has been implemented,queued scan backlog is trending down and scans are moving as expected now.We are monitoring the results.
Aug 10, 04:07 PDT

Identified - Qualys Cloud Platform Operations has identified the issue, and is taking corrective action. The backlog of VM/PC/WAS Scans halted in Queued status is dropping. Further updates will be shared as they become available.
Aug 9, 14:46 PDT

Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing VM/PC/WAS Scans to remain in Queued status, further updates will be shared as they become available.
Aug 9, 08:33 PDT

US Platform 2: UI Unavailable

Resolved - This incident has been resolved.
Aug 10, 12:24 PDT

Monitoring - Qualys Cloud Platform Operations has identified the issue and corrective action has been taken. Monitoring is currently in place to ensure resolution, and updates will be shared as they become available.
Aug 10, 10:02 PDT

Investigating - Qualys Cloud Platform Operations is currently investigating an issue that is causing UI unavailability across Cloud Apps. Further updates will be shared as they become available.
Aug 10, 07:59 PDT

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

[Scheduled] Qualys US Platform 2 PCI Compliance Maintenance Notification

Resolved - This incident has been resolved.
Aug 6, 07:13 PDT

Update - We are continuing to work on a fix for this issue.
Aug 6, 04:33 PDT

Identified - A new update for the PCI Compliance(PCI) module is scheduled to be released into production on the Qualys US Platform 2 on August 5 , 2018 for 9 hrs starting 22:30 hrs PT . This is an scheduled maintenance activity and PCI Compliance(PCI) module will not be functional during this period
Aug 3, 06:43 PDT

[Scheduled] Qualys US Platform 1 PCI Compliance Maintenance Notification

Resolved - This incident has been resolved.
Aug 6, 07:10 PDT

Update - We are continuing to work on a fix for this issue.
Aug 6, 04:34 PDT

Identified - A new update for the PCI Compliance(PCI) module is scheduled to be released into production on the Qualys US Platform 1 on August 5 , 2018 for 9 hrs starting 22:30 hrs PT . This is an scheduled maintenance activity and PCI Compliance(PCI) module will not be functional during this period
Aug 3, 06:40 PDT

[Scheduled] Qualys US Platform 3 PCI Compliance Maintenance Notification

Resolved - This incident has been resolved.
Aug 6, 07:09 PDT

Update - We are continuing to work on a fix for this issue.
Aug 6, 04:33 PDT

Identified - A new update for the PCI Compliance(PCI) module is scheduled to be released into production on the Qualys US Platform 3 on August 5 , 2018 for 9 hrs starting 22:30 hrs PT . This is an scheduled maintenance activity and PCI Compliance(PCI) module will not be functional during this period
Aug 3, 06:45 PDT

[Scheduled] Qualys EU Platform 1 PCI Compliance Maintenance Notification

Resolved - This incident has been resolved.
Aug 6, 07:08 PDT

Update - We are continuing to work on a fix for this issue.
Aug 6, 04:34 PDT

Update - We are continuing to work on a fix for this issue.
Aug 6, 04:32 PDT

Identified - A new update for the PCI Compliance(PCI) module is scheduled to be released into production on the Qualys EU Platform 1 on August 5 , 2018 for 9 hrs starting 22:30 hrs PT . This is an scheduled maintenance activity and PCI Compliance(PCI) module will not be functional during this period
Aug 3, 06:47 PDT

[Scheduled] Qualys EU Platform 2 PCI Compliance Maintenance Notification

Resolved - This incident has been resolved.
Aug 6, 07:07 PDT

Update - We are continuing to work on a fix for this issue.
Aug 6, 04:32 PDT

Identified - A new update for the PCI Compliance(PCI) module is scheduled to be released into production on the Qualys EU Platform 2 on August 5 , 2018 for 9 hrs starting 22:30 hrs PT . This is an scheduled maintenance activity and PCI Compliance(PCI) module will not be functional during this period
Aug 3, 06:48 PDT

[Scheduled] Qualys IND Platform 1 PCI Compliance Maintenance Notification

Resolved - This incident has been resolved.
Aug 6, 07:06 PDT

Update - We are continuing to work on a fix for this issue.
Aug 6, 04:31 PDT

Identified - A new update for the PCI Compliance(PCI) module is scheduled to be released into production on the Qualys IND Platform 1 on August 5 , 2018 for 9 hrs starting 22:30 hrs PT . This is an scheduled maintenance activity and PCI Compliance(PCI) module will not be functional during this period
Aug 3, 06:49 PDT

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