Qualys, Inc. Status

US Platform 1 - Cloud Agent

Update - Cloud Agent information processing is delayed. Qualys team is investigating.
Sep 23, 03:19 PDT

Investigating - We are currently investigating delays with Cloud Agent
Sep 22, 14:09 PDT

US Platform 1 Operational

Cloud Agent (CA) Degraded Performance

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Continuous Monitoring (CM) Operational

ThreatPROTECT (TP) Operational

Policy Compliance (PC) Operational

Security Assessment Questionnaire (SAQ) Operational

PCI Compliance (PCI) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

SECURE Seal (SEAL) Operational

US Platform 2 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Continuous Monitoring (CM) Operational

ThreatPROTECT (TP) Operational

Policy Compliance (PC) Operational

Security Assessment Questionnaire (SAQ) Operational

PCI Compliance (PCI) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

SECURE Seal (SEAL) Operational

US Platform 3 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Continuous Monitoring (CM) Operational

ThreatPROTECT (TP) Operational

Policy Compliance (PC) Operational

Security Assessment Questionnaire (SAQ) Operational

PCI Compliance (PCI) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

SECURE Seal (SEAL) Operational

EU Platform 1 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Continuous Monitoring (CM) Operational

ThreatPROTECT (TP) Operational

Policy Compliance (PC) Operational

Security Assessment Questionnaire (SAQ) Operational

PCI Compliance (PCI) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

SECURE Seal (SEAL) Operational

EU Platform 2 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Continuous Monitoring (CM) Operational

ThreatPROTECT (TP) Operational

Policy Compliance (PC) Operational

Security Assessment Questionnaire (SAQ) Operational

PCI Compliance (PCI) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

SECURE Seal (SEAL) Operational

IN Platform 1 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Continuous Monitoring (CM) Operational

ThreatPROTECT (TP) Operational

Policy Compliance (PC) Operational

Security Assessment Questionnaire (SAQ) Operational

PCI Compliance (PCI) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

SECURE Seal (SEAL) Operational

PCI Platform Operational

Free Services Operational

FreeScan Operational

BrowserCheck Operational

SSL Labs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 24, 2017

No incidents reported today.

Sep 21, 2017

No incidents reported.

Sep 20, 2017

No incidents reported.

Sep 19, 2017

No incidents reported.

Sep 18, 2017

US_Platform 1: Degraded performance for Asset view for customers having EC2 instances

Resolved - This incident has been resolved.
Sep 18, 21:14 PDT

Identified - QWB03 host went out of memory causing intermittent login issues for some customers for a short period of time until it was rebooted. Team is working towards resolving the issue.
Sep 18, 20:50 PDT

Investigating - Degraded performance for Asset view for customers having EC2 instances. Qualys team is investigating the issue
Sep 18, 11:04 PDT

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

Qualys Free Services Platform Maintenance Notification

Completed - Scheduled maintenance has been completed.
Sep 15, 06:11 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 22:00 PDT

Scheduled - Planned downtime maintenance on the Qualys Free Services Platform requires an 8-hour downtime on September 14, 2017 starting at 10:00 PM PDT (September 15, 2017 5:00 UTC) and ending at 6:00 AM PDT the next day (September 15, 2017 13:00 UTC).

For details, see https://www.qualys.com/notifications/free-services/
Jul 25, 11:35 PDT

EU_Platform 1: Disk corruption is detected in database

Resolved - Disk corruption has been resolved.
Sep 15, 01:07 PDT

Update - With respect to disk corruption issue in the database, Qualys team is still actively working for resolution.
Sep 14, 06:58 PDT

Identified - Issue has been identified. Team is working towards resolution.
Sep 9, 00:14 PDT

Update - Disk corruption is detected in the database. Team has logged a case with HDS and Oracle. However scans from UI are launching fine and all processing is looking normal. Investigation is ongoing.
Sep 8, 22:49 PDT

Investigating - Disk corruption is detected in database. Team is investigating the issue
Sep 8, 22:34 PDT

Sep 14, 2017

Qualys EU Platform 2 Maintenance Notification

Completed - The scheduled maintenance has been completed.
Sep 14, 21:17 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 12:00 PDT

Scheduled - Planned downtime maintenance on the Qualys EU Platform 2 requires an 8-hour downtime on September 14, 2017 starting at 12:00 PM PDT (September 14, 2017 19:00 UTC) and ending at 08:00 PM PDT (September 15, 2017 03:00 UTC).

For details, see https://www.qualys.com/notifications/platform-eu2/
Jul 25, 11:42 PDT

Sep 13, 2017

US_Platform 1: Scheduled scans for VM/PC is currently delayed

Resolved - VM and PC scheduled scans issue has been resolved.
Sep 13, 06:47 PDT

Monitoring - VM and PC scheduled scans issue has been resolved. Qualys team is monitoring the same.
Sep 13, 04:43 PDT

Update - VM and PC scheduled scans are delayed or at times they are failing. Qualys Team is investigating the issue.
Sep 13, 02:54 PDT

Investigating - VM/PC Scan processing is currently delayed. Qualys Team is investigating the issue
Sep 12, 09:28 PDT

US_Platform 2: Degraded performance observed in AV

Resolved - AssetView performance issue has been resolved.
Sep 13, 01:56 PDT

Update - EC2 customers might observe degraded performance in Asset View. Qualys team is actively working for resolution.
Sep 12, 23:16 PDT

Update - US_Platform 2: EC2 customers might observe degraded performance in Asset View
Sep 12, 23:07 PDT

Update - Team has identified that the issue is with degraded performance on AV. VM is not affected. Qualys Team is working towards resolution.
Sep 12, 09:52 PDT

Identified - The issue has been identified and a fix is being implemented.
Sep 11, 18:43 PDT

Investigating - Degraded performance observed on AV and VM. Team is investigating the issue.
Sep 11, 09:34 PDT

Sep 10, 2017

US_Platform 1: Cloud agent services are running with degraded performance

Resolved - This incident has been resolved.
Sep 10, 20:55 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 8, 22:57 PDT

Investigating - Cloud agent services are running with degraded performance. Team is investigating
Sep 8, 09:18 PDT

Subscribe to Incident