Identified - The issue has been identified and Qualys Cloud Platform Operations is working on it.Further updates will be shared as they become available
Jun 25, 03:17 PDT
Update - We are continuing to investigate this issue.
Jun 25, 03:10 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue which is causing some of the External VM/PC/WAS Scans are launching with a delay.Scans are staying in "Queued" state.Further updates will be shared as they become available
Jun 24, 21:17 PDT
US Platform 1 Degraded Performance
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Degraded Performance
Threat Protection (TP)   Operational
Security Configuration Assessment (SCA)   Operational
Continuous Monitoring (CM)   Operational
Indication of Compromise (IOC)   Operational
Policy Compliance (PC)   Degraded Performance
PCI Compliance (PCI)   Operational
File Integrity Monitoring (FIM)   Operational
Security Assessment Questionnaire (SAQ)   Operational
Web Application Scanning (WAS)   Degraded Performance
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
US Platform 2 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Threat Protection (TP)   Operational
Security Configuration Assessment (SCA)   Operational
Continuous Monitoring (CM)   Operational
Indication of Compromise (IOC)   Operational
Container Security (CS)   Operational
Policy Compliance (PC)   Operational
PCI Compliance (PCI)   Operational
File Integrity Monitoring (FIM)   Operational
Security Assessment Questionnaire (SAQ)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
Cert View (CV)   Operational
US Platform 3 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Threat Protection (TP)   Operational
Security Configuration Assessment (SCA)   Operational
Continuous Monitoring (CM)   Operational
Indication of Compromise (IOC)   Operational
Policy Compliance (PC)   Operational
PCI Compliance (PCI)   Operational
File Integrity Monitoring (FIM)   Operational
Security Assessment Questionnaire (SAQ)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
EU Platform 1 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Threat Protection (TP)   Operational
Security Configuration Assessment (SCA)   Operational
Continuous Monitoring (CM)   Operational
Indication of Compromise (IOC)   Operational
Policy Compliance (PC)   Operational
PCI Compliance (PCI)   Operational
File Integrity Monitoring (FIM)   Operational
Security Assessment Questionnaire (SAQ)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
EU Platform 2 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Threat Protection (TP)   Operational
Security Configuration Assessment (SCA)   Operational
Continuous Monitoring (CM)   Operational
Indication of Compromise (IOC)   Operational
Policy Compliance (PC)   Operational
PCI Compliance (PCI)   Operational
File Integrity Monitoring (FIM)   Operational
Security Assessment Questionnaire (SAQ)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
IN Platform 1 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Threat Protection (TP)   Operational
Security Configuration Assessment (SCA)   Operational
Continuous Monitoring (CM)   Operational
Indication of Compromise (IOC)   Operational
Policy Compliance (PC)   Operational
PCI Compliance (PCI)   Operational
File Integrity Monitoring (FIM)   Operational
Security Assessment Questionnaire (SAQ)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
PCI Platform   ? Operational
Free Services Operational
FreeScan   ? Operational
BrowserCheck   ? Operational
SSL Labs   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 23, 2018

No incidents reported.

Jun 22, 2018
Resolved - This incident has been resolved.
Jun 22, 03:25 PDT
Investigating - US Platform 1 is not accessible. Investigation is in progress.
Jun 22, 03:04 PDT
Jun 21, 2018
Resolved - This incident has been resolved.
Jun 21, 14:21 PDT
Identified - Qualys Cloud Platform Operations has identified the issue and a fix has been implemented. Further updates will be provided as they become available.
Jun 21, 08:32 PDT
Update - We are continuing to investigate this issue.
Jun 21, 03:09 PDT
Investigating - Vulnerability Management and Policy Compliance scans are currently experiencing delays in transitioning their status to reflect their current state. This behavior will have the effect of scans appearing to be “stuck” in Queued state, when they are actually running/finished. Qualys Team is investigating what is causing this, further updates will be shared as soon as they become available.
Jun 21, 02:13 PDT
Jun 20, 2018

No incidents reported.

Jun 19, 2018

No incidents reported.

Jun 18, 2018
Resolved - This incident has been resolved.
Jun 18, 08:46 PDT
Monitoring - This issue has been resolved for several affected subscriptions. The Qualys Support team is still working directly with remaining affected subscriptions/customers to perform a clean-up operation. In the interim please contact Support team if duplicate agent issues are observed in your subscription.
Jun 15, 05:53 PDT
Update - Qualys cloud operations team has identified list of affected customers and actively working with Engineering team to fix issue for affected customers from backend system. As required, Support team would be directly communicating with impacted customers. In the interim please contact Support team if duplicate agent issues are observed in your subscription.
Jun 11, 07:47 PDT
Update - Qualys Cloud Operations team has identified issues post US POD1 maintenance activity, wherein configuration issues on one of the agent processing servers has caused duplication of agents. These agents are communicating now with Qualys with a new Agent UUID.

Qualys operations team working further with Engineering team on priority, In the interim please contact Support team if duplicate agent issues are observed in your subscription.
Jun 9, 02:13 PDT
Identified - Qualys Cloud Operations team has identified issues post US POD1 maintenance activity, wherein configuration issues on one of the agent processing servers has caused duplication of agents. These agents are communicating now with Qualys with a new Agent UUID.

The Qualys Support team is working directly with affected subscriptions/customers to perform a clean-up operation. In the interim please contact Support team if duplicate agent issues are observed in your subscription.
Jun 9, 01:18 PDT
Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018
Resolved - This incident has been resolved.
Jun 15, 12:22 PDT
Update - We are continuing to work on a fix for this issue.
Jun 15, 05:56 PDT
Update - We are continuing to work on a fix for this issue.
Jun 15, 05:55 PDT
Identified - Qualys Cloud Operations has identified an upgrade requirement with the product module File Integrity Monitoring(FIM). The same has been worked on by Engineering and an emergency code fix is being scheduled to take care of this upgrade. The emergency code fix is being scheduled for 30 min between 12 AM PT and 12:30 AM PT tomorrow(6/14/2018) and during this time you may experience issues with the File Integrity Monitoring(FIM) module alone.
Jun 13, 11:14 PDT
Jun 14, 2018
Completed - The scheduled maintenance has been completed.
Jun 14, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 12:00 PDT
Scheduled - Planned downtime maintenance on the Qualys EU Platform 1 requires an 10-hour downtime on Jun 14 2018 starting at 19:00 UTC and ending at 05:00 UTC on June 15 2018.

For details, see https://www.qualys.com/notifications/platform-eu1/
May 17, 04:54 PDT
Jun 12, 2018

No incidents reported.