Identified - A new update for the File Integrity Monitoring(FIM) module is scheduled to be released into production on the Qualys US Platform 3 on July 19 , 2018 for 5 hrs starting 03:30 hrs PT . This is an emergency maintenance activity and FIM module will not be functional during this period
Jul 19, 03:14 PDT
US Platform 1 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Threat Protection (TP)   Operational
Security Configuration Assessment (SCA)   Operational
Continuous Monitoring (CM)   Operational
Indication of Compromise (IOC)   Operational
Policy Compliance (PC)   Operational
PCI Compliance (PCI)   Operational
File Integrity Monitoring (FIM)   Operational
Security Assessment Questionnaire (SAQ)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
CloudView (CV)   ? Operational
Container Security (CS)   Operational
CertView (CERT)   Operational
US Platform 2 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Threat Protection (TP)   Operational
Security Configuration Assessment (SCA)   Operational
Continuous Monitoring (CM)   Operational
Indication of Compromise (IOC)   Operational
Container Security (CS)   Operational
Policy Compliance (PC)   Operational
PCI Compliance (PCI)   Operational
File Integrity Monitoring (FIM)   Operational
Security Assessment Questionnaire (SAQ)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
Cert View (CV)   Operational
CloudView (CV)   ? Operational
US Platform 3 Degraded Performance
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Threat Protection (TP)   Operational
Security Configuration Assessment (SCA)   Operational
Continuous Monitoring (CM)   Operational
Indication of Compromise (IOC)   Operational
Policy Compliance (PC)   Operational
PCI Compliance (PCI)   Operational
File Integrity Monitoring (FIM)   Degraded Performance
Security Assessment Questionnaire (SAQ)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
CloudView (CV)   ? Operational
Container Security (CS)   Operational
EU Platform 1 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Threat Protection (TP)   Operational
Security Configuration Assessment (SCA)   Operational
Continuous Monitoring (CM)   Operational
Indication of Compromise (IOC)   Operational
Policy Compliance (PC)   Operational
PCI Compliance (PCI)   Operational
File Integrity Monitoring (FIM)   Operational
Security Assessment Questionnaire (SAQ)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
CloudView (CV)   ? Operational
Container Security (CS)   Operational
EU Platform 2 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Threat Protection (TP)   Operational
Security Configuration Assessment (SCA)   Operational
Continuous Monitoring (CM)   Operational
Indication of Compromise (IOC)   Operational
Policy Compliance (PC)   Operational
PCI Compliance (PCI)   Operational
File Integrity Monitoring (FIM)   Operational
Security Assessment Questionnaire (SAQ)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
Container Security (CS)   Operational
IN Platform 1 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Threat Protection (TP)   Operational
Security Configuration Assessment (SCA)   Operational
Continuous Monitoring (CM)   Operational
Indication of Compromise (IOC)   Operational
Policy Compliance (PC)   Operational
PCI Compliance (PCI)   Operational
File Integrity Monitoring (FIM)   Operational
Security Assessment Questionnaire (SAQ)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
CloudView (CV)   ? Operational
Container Security (CS)   Operational
PCI Platform   ? Operational
Free Services Operational
FreeScan   ? Operational
BrowserCheck   ? Operational
SSL Labs   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 18, 2018
Completed - The scheduled maintenance has been completed.
Jul 18, 16:28 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 16:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 17, 15:53 PDT
Scheduled - A new release of Cert View is scheduled to be released in production on the Qualys US1 Platform on 17 July 2018.

Cert View user interface module will experience brief downtime.
Jul 17, 15:53 PDT
Resolved - This incident has been resolved.
Jul 18, 05:44 PDT
Update - We are continuing to work on a fix for this issue.
Jul 17, 05:56 PDT
Update - We are continuing to work on a fix for this issue.
Jul 17, 04:03 PDT
Identified - A new release of Cloudview 1.5.1 is scheduled to be released in production on the Qualys EU Platform 1 on July 16 , 2018 for 12 hrs starting 22:30 hrs PT .

In some cases, there is a chance of impact in terms of degraded performance for Cloudview during the maintenance period.
Jul 16, 03:56 PDT
Resolved - This incident has been resolved.
Jul 18, 05:10 PDT
Identified - A new update for the File Integrity Monitoring(FIM) module is scheduled to be released into production on the Qualys US Platform 1 on July 18 , 2018 for 2 hrs starting 02:30 hrs PT . This is an emergency maintenance activity and FIM module will not be functional during this period
Jul 18, 02:02 PDT
Resolved - BrowserCheck Chrome Extension for Windows and Mac is getting updated with 64-bit support.
Customers using the current version are advised to remove the extension from Chrome and visit BrowserCheck.Qualys.com website to get the updated extension.
Jul 18, 03:38 PDT
Jul 17, 2018
Resolved - Qualys Cloud Operations team has identified that the database connections were failing on US POD 1. We switched over to standby database to resolve the issue.

This incident has been resolved.
Jul 17, 11:31 PDT
Investigating - Qualys Cloud Operations team has noticed that the UI of US POD 1 is inaccessible. We are investigating the issue and further updates will be shared as they are received.
Jul 17, 11:02 PDT
Jul 16, 2018
Completed - The scheduled maintenance has been completed.
Jul 16, 17:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 09:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 10, 17:20 PDT
Scheduled - A new release of Qualys Cloud Platform 2.33 is scheduled to be released in production on the Qualys EU Platform 2 on 16 July 2018.

The deployment is completely transparent to users, and only the IOC user interface module will experience brief downtime.

For details of the release, see:
- Qualys Cloud Platform v2.33: https://www.qualys.com/platform2.33
Jul 10, 17:20 PDT
Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018
Resolved - This incident has been resolved.
Jul 13, 20:00 PDT
Identified - A new update for the File Integrity Monitoring(FIM) module is scheduled to be released into production on the Qualys US Platform 2 on July 13 , 2018 for 8 hrs starting 03:30 hrs PT . This is an emergency maintenance activity and FIM module will not be functional during this period.
Jul 13, 03:17 PDT
Resolved - We are continuing to work on a fix for this issue.
Jul 13, 19:59 PDT
Update - We are continuing to work on a fix for this issue.
Jul 13, 19:58 PDT
Identified - A new update for the File Integrity Monitoring(FIM) module is scheduled to be released into production on the Qualys US Platform 3 on July 13 , 2018 for 4 hrs starting 07:30 hrs PT . In some cases, there is a chance of impact in terms of degraded performance of FIM during the maintenance period.
Jul 13, 07:41 PDT
Resolved - This incident has been resolved.
Jul 13, 18:19 PDT
Monitoring - Qualys Cloud Operations has deployed a patch (ML-10.2.48-1) on all affected platforms. All online scanners pull updates every 4 hours but customers can force update from the scanners tab for their affected scanners anytime sooner to have them updated with this patch.
Jul 13, 16:11 PDT
Identified - Currently scans are failing in error for a subset of Scanner Models which are found to have an incompatibility with a recent update. These NG Model Scanners, or any scanner whose Serial Number is less than 18000, can be impacted.

Qualys Cloud Operations is currently working to deploy a fix, further updates will be shared as they become available.
Jul 13, 13:53 PDT
Resolved - Qualys Cloud Operations have confirmed processing rates are stabilized and the VM/PC scan processing backlog has been reduced. This issue stands resolved.
Jul 13, 08:44 PDT
Update - Cloud Platform Operations and Qualys Engineering have been working in tandem to implement further optimization and stability. Changes have been rolled out; processing rates have improved and backlog is steadily reducing. We are continuing to monitor and will update here once fully resolved.
Jul 11, 15:17 PDT
Monitoring - A fix has been implemented and we are monitoring the results. Customers might see some scan lag while receiving backlog is processed. Further updates will be shared as they become available.
Jul 9, 18:44 PDT
Identified - Qualys Cloud Platform Operations has identified the issue and a fix has been implemented. Further updates will be provided as they become available.
Jul 9, 18:43 PDT
Investigating - Qualys Cloud Operations is investigating an issue causing delays in VM/PC scan processing. Users will experience delayed updates for VM/PC processing. Further updates will be shared as they become available.
Jul 9, 15:59 PDT
Resolved - This incident has been resolved.
Jul 13, 06:28 PDT
Identified - A new update for the File Integrity Monitoring(FIM) module is scheduled to be released into production on the Qualys US Platform 3 on July 13 , 2018 for 1 hrs starting 02:30 hrs PT . In some cases, there is a chance of impact in terms of degraded performance of FIM during the maintenance period.
Jul 11, 03:53 PDT
Resolved - This incident has been resolved.
Jul 13, 06:20 PDT
Identified - A new release of Cloudview 1.5.1 is scheduled to be released in production on the Qualys US Platform 2 on July 12 , 2018 for 6 hrs starting 22:30 hrs PT .

In some cases, there is a chance of impact in terms of degraded performance for Cloudview during the maintenance period.
Jul 12, 05:42 PDT
Jul 12, 2018
Completed - The scheduled maintenance has been completed.
Jul 12, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 09:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 10, 08:49 PDT
Scheduled - A new release of Qualys Cloud Platform 2.33 is scheduled to be released in production on the Qualys US3 Platform on 12 July 2018.

The deployment is completely transparent to users, and only the IOC user interface module will experience brief downtime.

For details of the release, see:
- Qualys Cloud Platform v2.33: https://www.qualys.com/platform2.33
Jul 10, 08:49 PDT
Resolved - This incident has been resolved.
Jul 12, 08:55 PDT
Identified - A new update for the File Integrity Monitoring(FIM) module is scheduled to be released into production on the Qualys US Platform 2 on July 12 , 2018 for 1 hrs starting 06:00 hrs PT . In some cases, there is a chance of impact in terms of degraded performance of FIM during the maintenance period.
Jul 12, 05:39 PDT
Jul 11, 2018
Completed - The scheduled maintenance has been completed.
Jul 11, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 09:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 10, 08:44 PDT
Scheduled - A new release of Qualys Cloud Platform 2.33 is scheduled to be released in production on the Qualys US1 Platform on 11 July 2018.

The deployment is completely transparent to users, and only the IOC user interface module will experience brief downtime.

For details of the release, see:
- Qualys Cloud Platform v2.33: https://www.qualys.com/platform2.33
Jul 10, 08:44 PDT
Resolved - This incident has been resolved.
Jul 11, 04:09 PDT
Update - We are continuing to work on a fix for this issue.
Jul 11, 02:28 PDT
Identified - A new release of Cloudview 1.5.1 is scheduled to be released in production on the Qualys US Platform 3 on July 10 , 2018 for 6 hrs starting 22:30 hrs PT .

In some cases, there is a chance of impact in terms of degraded performance for Cloudview during the maintenance period.
Jul 10, 05:35 PDT
Jul 10, 2018
Resolved - This is now resolved
Jul 10, 05:32 PDT
Identified - Qualys Engineering Team is investigating an issue related to Cloudview after the the recent maintenance on India Platform 1. Users may see a failure in Cloudview data being rendered. Further updates will be shared as they become available.
Jul 9, 05:45 PDT
Jul 9, 2018
Completed - The scheduled maintenance has been completed.
Jul 9, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 13:00 PDT
Scheduled - A new release of Qualys Cloud Platform 2.33 is scheduled to be released in production on the Qualys US2 Platform on 9 July 2018.

The deployment is completely transparent to users.

For details of the release, see:
- Qualys Cloud Platform v2.33: https://www.qualys.com/platform2.33
Jul 9, 12:52 PDT
Resolved - This is now completed and resolved
Jul 9, 05:43 PDT
Update - We are continuing to work on a fix for this issue.
Jul 9, 03:20 PDT
Identified - A new update for the File Integrity Monitoring(FIM) module is scheduled to be released into production on the Qualys IN Platform 1 on July 9 , 2018 for 3 hrs starting 02:30 hrs PT . In some cases, there is a chance of impact in terms of degraded performance of FIM during the maintenance period.
Jul 7, 00:25 PDT
Jul 8, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.

Jul 5, 2018
Completed - The scheduled maintenance has been completed.
Jul 5, 20:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 08:45 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 5, 08:33 PDT
Scheduled - A new release of Qualys Cloud Platform 2.33 is scheduled to be released in production on the Qualys EU Platform 1 on 5 July 2018.

The deployment is completely transparent to users, and only the IOC user interface module will experience brief downtime.

For details of the release, see:
- Qualys Cloud Platform v2.33: https://www.qualys.com/platform2.33
Jul 5, 08:32 PDT
Resolved - This incident has been resolved.
Jul 5, 01:53 PDT
Monitoring - Qualys Cloud Operations has identified that the underlying cause has resolved itself. At this time, UI is available and is being monitored.
Jul 5, 00:47 PDT
Investigating - Qualys Cloud Operations team has noticed that the UI of US POD 1 is inaccessible. We are investigating the issue and further updates will be shared as they are received.
Jul 5, 00:16 PDT