US Platform 2 : Indication of Compromise (IOC) and Asset Inventory (ITAM) Processing Delay.
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing delays for Indication of Compromise (IOC) and Asset Inventory (ITAM) events processing. Users will see delays in the latest events being available in the UI for both the modules. Further updates will be provided as they become available.
Jul 22, 21:42 PDT
US Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
Asset Inventory ( AI) ? Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
US Platform 2 Degraded Performance
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Degraded Performance
Container Security (CS) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
Cert View (CV) Operational
CloudView (CV) ? Operational
Asset Inventory ( AI) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
Asset Inventory (ITAM) Degraded Performance
US Platform 3 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
Asset Inventory ( AI) ? Operational
CertView (CERT) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
US Platform 4 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Policy Compliance (PC) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
CloudView (CV) Operational
EU Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
CertView(CERT) Operational
Asset Inventory ( AI) ? Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
EU Platform 2 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
Container Security (CS) Operational
CloudView (CV) Operational
Asset Inventory (AI) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
IN Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
CertView Operational
Asset Inventory ( AI) ? Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
CA Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Policy Compliance (PC) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
CloudView (CV) Operational
PCI Platform ? Operational
Free Services Operational
FreeScan ? Operational
BrowserCheck ? Operational
SSL Labs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
US Platform 2 Maintenance Notification Aug 8, 18:00 - Aug 9, 02:00 PDT
Planned downtime maintenance on the Qualys US Platform 2 requires an 8-hour downtime on August 9, 2019 starting at 01:00 UTC and ending at 9:00 UTC on August 9, 2019.

For details, see https://www.qualys.com/notifications/platform-us2/
Posted on Jul 15, 01:59 PDT
IN Platform 1 Maintenance Notification Aug 13, 06:00-14:00 PDT
Planned downtime maintenance on the Qualys IN Platform 1 requires an 8-hour downtime on August 13 2019 starting at 13:00 UTC and ending at 21:00 UTC on August 13 2019.

For details, see https://www.qualys.com/notifications/platform-in1/
Posted on Jul 15, 02:03 PDT
Qualys mPOD Maintenance Notification Aug 15, 21:00 - Aug 16, 05:00 PDT
Planned downtime maintenance on the Qualys mPOD Platform requires an 8-hour downtime on August 16 2019 starting at 04:00 UTC and ending at 12:00 UTC on August 16 2019.
Posted on Jul 15, 02:07 PDT
EU Platform 2 Maintenance Notification Aug 22, 12:00-20:00 PDT
Planned downtime maintenance on the Qualys EU Platform 2 requires an 8-hour downtime on August 22 2019 starting at 19:00 UTC and ending at 03:00 UTC on August 23 2019.

For details, see https://www.qualys.com/notifications/platform-eu2/
Posted on Jul 15, 02:14 PDT
EU Platform 1 Maintenance Notification Aug 29, 12:00-20:00 PDT
Planned downtime maintenance on the Qualys EU Platform 1 requires an 8-hour downtime on August 29 2019 starting at 19:00 UTC and ending at 03:00 UTC on August 30 2019.

For more details, see https://www.qualys.com/notifications/platform-eu1/
Posted on Jul 15, 02:19 PDT
US Platform 1 Maintenance Notification Sep 5, 18:00 - Sep 6, 02:00 PDT
Planned downtime maintenance on the Qualys US Platform 1 requires an 8-hour downtime on September 6 2019 starting at 01:00 UTC and ending at 09:00 UTC on September 6 2019.

For details, see https://www.qualys.com/notifications/platform-us1/

Note: This will include PCI Platform being under maintenance
Posted on Jul 15, 02:23 PDT
CA Platform 1 Maintenance Notification Sep 12, 18:00 - Sep 13, 02:00 PDT
Planned downtime maintenance on the Qualys CA Platform 1 requires an 8-hour downtime on September 13 2019 starting at 01:00 UTC and ending at 09:00 UTC on September 13 2019.

For details, see https://www.qualys.com/notifications/platform-ca1/
Posted on Jul 15, 02:27 PDT
US Platform 4 Maintenance Notification Sep 16, 18:00 - Sep 17, 02:00 PDT
Planned downtime maintenance on the Qualys US Platform 4 requires an 8-hour downtime on September 17 2019 starting at 01:00 UTC and ending at 09:00 UTC on September 17 2019.

For details, see https://www.qualys.com/notifications/platform-us4/
Posted on Jul 15, 02:31 PDT
US Platform 3 Maintenance Notification Sep 19, 18:00 - Sep 20, 02:00 PDT
Planned downtime maintenance on the Qualys US Platform 3 requires an 8-hour downtime on September 20 2019 starting at 01:00 UTC and ending at 09:00 UTC on September 20 2019.

For details, see https://www.qualys.com/notifications/platform-us3/
Posted on Jul 15, 02:57 PDT
Past Incidents
Jul 22, 2019
EU Shared Cloud Platform 2 Release: Qualys Cloud Suite 8.20.1
Completed - The scheduled maintenance has been completed.
Jul 22, 15:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 15:01 PDT
Scheduled - A new release of Qualys Cloud Suite 8.20.1 is scheduled to be released in production on the EU Shared Cloud Platform 2 on July 22nd, 2019.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.
Jul 22, 12:00 PDT
IN Shared Cloud Platform 1 Release: Qualys Cloud Suite 8.20.1
Completed - The scheduled maintenance has been completed.
Jul 22, 15:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 15:01 PDT
Scheduled - A new release of Qualys Cloud Suite 8.20.1 is scheduled to be released in production on the IN Shared Cloud Platform 1 on July 22nd, 2019.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Please find the release notes here:
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-8.20.1-release-notes.pdf
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-8.20.1-api-release-notes.pdf
Jul 22, 12:00 PDT
EU Shared Cloud Platform 1 Release: Qualys Cloud Suite 8.20.1
Completed - The scheduled maintenance has been completed.
Jul 22, 15:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 15:01 PDT
Scheduled - A new release of Qualys Cloud Suite 8.20.1 is scheduled to be released in production on the EU Shared Cloud Platform 1 on July 22nd, 2019.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Please find the release notes here:
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-8.20.1-release-notes.pdf
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-8.20.1-api-release-notes.pdf
Jul 22, 12:00 PDT
EU Cloud Platform 1 Release: CA, AV, TP, SAQ & WAS
Completed - The scheduled maintenance has been completed.
Jul 22, 15:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 14:15 PDT
Scheduled - A new release of Qualys Cloud Platform 2.39.1 is scheduled to be released in production on the EU Cloud Platform 1 on July 22, 2019.

This scheduled maintenance affected: EU Platform 1 (Cloud Agent (CA), AssetView (AV), Threat Protection (TP), Security Assessment Questionnaire (SAQ), Web Application Scanning (WAS)).

More Details on Portal 2.39.1 can be obtained from the link - https://www.qualys.com/docs/release-notes/qualys-cloud-suite-2391-release-notes.pdf
Jul 22, 14:14 PDT
Jul 21, 2019

No incidents reported.

Jul 20, 2019

No incidents reported.

Jul 19, 2019
IN Cloud Platform 1 Release: CA, AV, TP, SAQ & WAS
Completed - The scheduled maintenance has been completed.
Jul 19, 17:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 11:15 PDT
Scheduled - A new release of Qualys Cloud Platform 2.39.1 is scheduled to be released in production on the IN Cloud Platform 1 on July 19, 2019.

This scheduled maintenance affected: IN Platform 1 (Cloud Agent (CA), AssetView (AV), Threat Protection (TP), Security Assessment Questionnaire (SAQ), Web Application Scanning (WAS)).

More Details on Portal 2.39.1 can be obtained from the link - https://www.qualys.com/docs/release-notes/qualys-cloud-suite-2391-release-notes.pdf
Jul 19, 11:12 PDT
US Shared Cloud Platform 3 Release: Qualys Cloud Suite 8.20.1
Completed - The scheduled maintenance has been completed.
Jul 19, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 05:30 PDT
Scheduled - A new release of Qualys Cloud Suite 8.20.1 is scheduled to be released in production on the US Shared Cloud Platform 3 on July 19th, 2019.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Please find the release notes here:
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-8.20.1-release-notes.pdf
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-8.20.1-api-release-notes.pdf
Jul 19, 00:00 PDT
EU Platform 1: Some of the External VM/PC/WAS/PCI Scans are launching with a delay.
Resolved - This incident has been resolved.
Jul 19, 05:23 PDT
Identified - Qualys Cloud Platform Operations is continuing to take corrective measures to further improve the performance of External scans. Some of the External VM/PC/WAS/PCI Scans would stay in "Queued" state and would get launch with a delay. Further updates will be shared as they become available.
Jul 19, 03:09 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue which is causing some of the External VM/PC/WAS/PCI Scans to launch with a delay. Scans are staying in "Queued" state. This would also result in some of the External Map scans to end up with "Interrupted" status.Further updates will be shared as they become available.
Jul 19, 00:58 PDT
Jul 18, 2019
EU Platform 1: Delay in loading File Integrity Monitoring (FIM) Portal Application
Resolved - This incident has been resolved.
Jul 18, 19:17 PDT
Update - We are continuing to monitor for any further issues.
Jul 18, 06:05 PDT
Monitoring - Qualys Cloud Platform Operations has taken corrective action and File Integrity Monitoring (FIM) module is accessible now. Please clear browser cache and re-login, If the File Integrity Monitoring (FIM) module is still not accessible. We are continuing to monitor the results.
Jul 17, 21:18 PDT
Update - We are continuing to investigate this issue.
Jul 17, 11:28 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue where the File Integrity Monitoring (FIM) modules on EU Platform 1 take a long time to load. Further updates will be provided as they become available.
Jul 17, 11:27 PDT
EU Platform 2 - Indication of Compromise (IOC) Upgrade Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jul 18, 17:15 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 16, 01:17 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 15, 18:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 17:15 PDT
Scheduled - A new update for the Indication of Compromise (IOC) 2.0 module is scheduled to be released into production on the Qualys EU Platform 2 on July 11, 2019. The Indication of Compromise (IOC) module may not be functional during this period.

More Details on Indication of Compromise (IOC) 2.0 can be obtained from the link - https://www.qualys.com/docs/release-notes/ioc-v2.0-release-notes.pdf
Jul 11, 17:02 PDT
Jul 17, 2019
US Platform 1: Delay in VM/PC Scan and Agent data being synced to Portal applications.
Resolved - This incident has been resolved.
Jul 17, 11:44 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 07:51 PDT
Update - The Qualys Cloud Platform Operations continues to work on this issue. The backlog is largely reduced.Further updates will be provided as they become available.
Jul 17, 06:12 PDT
Identified - The Qualys Cloud Platform Operations continues to work on this issue. The backlog is largely reduced. Further updates will be provided as they become available.
Jul 16, 20:46 PDT
Investigating - Qualys Cloud Platform Operations is observing a delay in VM/PC scan and Agent scan data from VM/PC application to be synced with Portal applications. This would impact current data being shown in the Portal applications and Widgets/Elastic search. Further updates will be shared as they become available.
Jul 16, 09:38 PDT
Jul 16, 2019
Cloud Agent Windows 3.1 - US Shared Cloud Platform 1
Completed - New Release of Qualys Cloud Agent Windows Agent 3.1 Deployment on US Shared Cloud Platform 1 is put on hold as it will be deployed during IOC 2.0 Deployment later this month. A prior notification will be sent out for the next scheduled Win Agent 3.1 Deployment on US Shared Cloud Platform 1.
Jul 16, 22:17 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 21:30 PDT
Scheduled - Cloud Agent Windows 3.1
---------------------------
A new release of Qualys Cloud Agent Windows 3.1 is scheduled to be released in production starting Tuesday, July 16, 2019.

For details of this release, see Cloud Agent Windows 3.1 release notes: https://www.qualys.com/documentation/release-notes/
Jul 16, 03:52 PDT
EU Platform 1:Portal Modules are Unavailable.
Resolved - This incident has been resolved.
Jul 16, 06:14 PDT
Monitoring - Qualys Cloud Platform Operations has taken corrective action and Portal modules are accessible now. Please clear browser cache and re-login, If the Portal modules are still not accessible. We are continuing to monitor the results.
Jul 16, 02:56 PDT
Investigating - Investigating - Qualys Cloud Platform Operations is currently investigating an issue where the Portal modules on EU Platform 1 are unavailable. Further updates will be provided as they become available.
Jul 16, 01:37 PDT
Cloud Agent Linux 2.4.0 - US Shared Cloud Platform 4
Completed - The scheduled maintenance has been completed.
Jul 16, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 02:00 PDT
Scheduled - Cloud Agent Linux 2.4.0
-----------------------------------
A new release of Qualys Cloud Agent Linux 2.4.0 is scheduled to be released in production starting Tuesday, July 16, 2019.
Jul 15, 23:17 PDT
US Platform 1: Some of the VM/PC Scans staying in Loading/Queued state for a longer time.
Resolved - This incident has been resolved.
Jul 16, 04:02 PDT
Monitoring - Qualys Cloud Platform Operations has implemented a fix and we are currently monitor the results.

During the investigation Qualys has identified an issue where particular scans are showing a status of Queued with the status message "Internal Error". When viewing the Scan Summary for these scans Users will see them marked as Interrupted. Qualys Cloud Platform Operations will be implementing a workflow in order to accurately reflect the scan status when the current backlog is diminished.

Note: This impacted scans launched via PCI console as well.
Jul 15, 18:59 PDT
Update - The number of scans in the loading state has largely reduced but some of the scans are showing “Queued” state when they are actually Running/Finished. Qualys Cloud Platform Operations is continuing to work actively on to address the issue. Further updates will be shared as they become available.

Qualys has identified an issue where particular scans are showing a status of Queued with the status message "Internal Error". When viewing the Scan Summary for these scans Users will see them marked as Interrupted. Qualys Cloud Platform Operations will be implementing a workflow in order to accurately reflect the scan status when the current backlog is diminished.

To assess current impact users can navigate to the Scans List tab and "View Summary" of scans in a "Queued" status to determine the status of individual slices.

Note: This impact scans launched via PCI console as well.
Jul 15, 13:15 PDT
Update - The number of scans in the loading state has largely reduced but some of the scans are showing “Queued” state when they are actually Running/Finished. Qualys Cloud Platform Operations is continuing to work actively on to address the issue. Further updates will be shared as they become available.

Note: This impact scans launched via PCI console as well.
Jul 15, 07:32 PDT
Update - The number of scans in the loading state has largely reduced but some of the scans are showing “Queued” state when they are actually Running/Finished. Qualys Cloud Platform Operations is continuing to work actively on to address the issue. Further updates will be shared as they become available
Jul 15, 06:31 PDT
Update - The Qualys Cloud Platform Operations continues to work on this issue.The number of scans in the loading state is on a reducing trend,some of the scans are showing “Queued” state when they are actually Running/Finished. Further updates will be shared as they become available
Jul 14, 22:07 PDT
Update - The Qualys Cloud Platform Operations continues to work on this issue and the number of scans in the loading state is on a reducing trend. Further updates will be shared as they become available
Jul 14, 14:15 PDT
Update - The Qualys Cloud Platform Operations continues to work on this issue and the number of scans in the loading state is on a reducing trend. Further updates will be shared as they become available
Jul 14, 11:37 PDT
Update - Qualys Cloud Platform Operations has taken a few corrective actions to reduce the count of loading scans and is continuing to work on the fix for this issue.Further updates will be shared as they become available
Jul 14, 05:42 PDT
Update - Qualys Cloud Platform Operations is continuing to work on the fix for this issue.Further updates will be shared as they become available
Jul 13, 22:25 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 13, 15:29 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue some of the VM/PC Scans staying in loading state for a longer time.Further updates will be shared as they become available.
Jul 13, 10:43 PDT
Cloud Agent Linux 2.4.0 - US Shared Cloud Platform 2
Completed - The scheduled maintenance has been completed.
Jul 16, 01:58 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 00:30 PDT
Scheduled - Cloud Agent Linux 2.4.0
-----------------------------------
A new release of Qualys Cloud Agent Linux 2.4.0 is scheduled to be released in production starting Tuesday, July 16, 2019.
Jul 15, 23:15 PDT
Cloud Agent Linux 2.4.0 - CA Shared Cloud Platform 1
Completed - The scheduled maintenance has been completed.
Jul 16, 01:56 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 01:30 PDT
Scheduled - Cloud Agent Linux 2.4.0
-----------------------------------
A new release of Qualys Cloud Agent Linux 2.4.0 is scheduled to be released in production starting Tuesday, July 16, 2019.
Jul 15, 23:17 PDT
Cloud Agent Linux 2.4.0 - US Shared Cloud Platform 1
Completed - The scheduled maintenance has been completed.
Jul 16, 00:47 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 00:00 PDT
Scheduled - Cloud Agent Linux 2.4.0
-----------------------------------
A new release of Qualys Cloud Agent Linux 2.4.0 is scheduled to be released in production starting Tuesday, July 16, 2019.
Jul 15, 22:57 PDT
Jul 15, 2019
Cloud Agent Linux 2.4.0 - US Shared Cloud Platform 3
Completed - The scheduled maintenance has been completed.
Jul 15, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 01:30 PDT
Scheduled - Cloud Agent Linux 2.4.0
-----------------------------------
A new release of Qualys Cloud Agent Linux 2.4.0 is scheduled to be released in production starting Monday, July 15, 2019.
Jul 15, 00:57 PDT
Jul 12, 2019
US Platform 2: Intermittent Scan Processing Delays
Resolved - This incident has been resolved.
Jul 12, 21:09 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 12, 16:47 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing intermittent VM Scan Processing delays within US Platform 2. Further updates will be shared as they become available.
Jul 12, 13:38 PDT
US Cloud Platform 1 Release: CA, AV, TP, SAQ & WAS
Completed - The scheduled maintenance has been completed.
Jul 12, 18:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 12:20 PDT
Scheduled - A new release of Qualys Cloud Platform 2.39.1 is scheduled to be released in production on the US Cloud Platform 1 on July 12, 2019.

This scheduled maintenance affected: US Platform 1 (Cloud Agent (CA), AssetView (AV), Threat Protection (TP), Security Assessment Questionnaire (SAQ), Web Application Scanning (WAS)).

More Details on Portal 2.39.1 can be obtained from the link - https://www.qualys.com/docs/release-notes/qualys-cloud-suite-2391-release-notes.pdf
Jul 12, 12:16 PDT
US Cloud Platform 3 Release: CA, AV, TP, SAQ & WAS
Completed - The scheduled maintenance has been completed.
Jul 12, 08:46 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 02:46 PDT
Scheduled - A new release of Qualys Cloud Platform 2.39 is scheduled to be released in production on the US Cloud Platform 3 on July 12, 2019.

This scheduled maintenance affected: US Platform 3 (Cloud Agent (CA), AssetView (AV), Threat Protection (TP), Security Assessment Questionnaire (SAQ), Web Application Scanning (WAS)).

More Details on Portal 2.39 can be obtained from the link - https://www.qualys.com/docs/release-notes/qualys-cloud-suite-2.39-release-notes.pdf
Jul 12, 02:44 PDT
US Platform 1 Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jul 12, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 18:00 PDT
Update - As part of the capacity expansion, we ran ahead of schedule in expediting the hardware procurement and installation by 2 months. In order to avoid business impact to our customers with multiple downtimes, we have rescheduled this to 11th July.
Jun 13, 12:26 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 12, 21:01 PDT
Scheduled - Planned downtime maintenance on the Qualys US Platform 1 requires an 10-hour downtime on 12 July 2019 starting at 01:00 UTC and ending at 11:00 UTC on 12 July 2019.

For details, see https://www.qualys.com/notifications/platform-us1/

Note: This will include PCI Platform being under maintenance
Apr 9, 02:47 PDT
Jul 11, 2019
Emergency Maintenance Window: US Platform 2 and US Platform 3
Completed - The scheduled maintenance has been completed.
Jul 11, 21:10 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 19:00 PDT
Scheduled - On Wednesday 3 July, 2019, Qualys application services on US Platforms experienced complete packet loss as a result of multiple factor's combined together affecting core networking infrastructure. After careful and continued analysis conducted since that time, we will be extending the scope of work during the planned US Platform 1 maintenance to include core networking infrastructure. The changes being implemented will further prevent and reduce the impact of this type of event to multiple platforms moving forward.

While the maintenance is expected to have limited to no impact to the availability and functionality of services on US Platform 2 and US Platform 3, there is a reasonable chance of momentary service interruptions between 7:00PM and 9:00PM PST.
Jul 11, 16:33 PDT
EU Platform 1: Service Unavailable
Resolved - This incident has been resolved.
Jul 11, 18:23 PDT
Monitoring - The performance of UI has been restored. Qualys Cloud Operations team is monitoring the status and would report if there are any changes in the status.
Jul 11, 07:26 PDT
Identified - Qualys Cloud Operations has taken corrective actions to address the underlining issue.EU Platform 1 is currently experiencing intermittent overall slowness in the UI. Qualys Cloud Platform Operations are currently investigating the issue. Further updates will be shared as they become available.
Jul 11, 05:32 PDT
Investigating - Qualys Cloud Operations is investigating an incident that is causing users not able to access Qualys Cloud Platform across all UI applications. Updates will be provided as they become available.
Jul 11, 04:46 PDT
US Shared Cloud Platform 2 Release: Qualys Cloud Suite 8.20
Completed - The scheduled maintenance has been completed.
Jul 11, 14:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 10:30 PDT
Scheduled - A new release of Qualys Cloud Suite 8.20 is scheduled to be released in production on the US Shared Cloud Platform 2 on July 10th, 2019.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Please find the release notes here:
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-8.20-release-notes.pdf
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-8.20-api-release-notes.pdf
Jul 8, 10:53 PDT
US Shared Cloud Platform 4 Release: Qualys Cloud Suite 8.20
Completed - The scheduled maintenance has been completed.
Jul 11, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 22:30 PDT
Scheduled - A new release of Qualys Cloud Suite 8.20 is scheduled to be released in production on the US Shared Cloud Platform 4 on July 10th, 2019.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Please find the release notes here:
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-8.20-release-notes.pdf
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-8.20-api-release-notes.pdf
Jul 8, 10:52 PDT
CA Shared Cloud Platform 1 Release: Qualys Cloud Suite 8.20
Completed - The scheduled maintenance has been completed.
Jul 11, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 22:30 PDT
Scheduled - A new release of Qualys Cloud Suite 8.20 is scheduled to be released in production on the CA Shared Cloud Platform 1 on July 10th, 2019.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Please find the release notes here:
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-8.20-release-notes.pdf
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-8.20-api-release-notes.pdf
Jul 8, 10:41 PDT
Jul 10, 2019
Cloud Agent Windows 3.1 - EU Cloud Platform 2
Completed - The scheduled maintenance has been completed.
Jul 10, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 19:01 PDT
Scheduled - Cloud Agent Windows 3.1
---------------------------
A new release of Qualys Cloud Agent Windows 3.1 is scheduled to be released in production starting Tuesday, July 9, 2019.

For details of this release, see Cloud Agent Windows 3.1 release notes: https://www.qualys.com/documentation/release-notes/
Jul 9, 18:33 PDT
Jul 9, 2019
Qualys US Platform 3 Container Security (CS) Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jul 9, 18:25 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 14:15 PDT
Scheduled - A new update for the Container Security (CS) module is to be released into production on the Qualys US Platform 1 on July 9 , 2019 .
Jul 9, 14:07 PDT
Cloud Agent Windows 3.1 - EU Cloud Platform 2
Completed - The scheduled maintenance has been completed.
Jul 9, 17:00 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 9, 15:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 15:00 PDT
Scheduled - Cloud Agent Windows 3.1
---------------------------
A new release of Qualys Cloud Agent Windows 3.1 is scheduled to be released in production starting Tuesday, July 9, 2019.

For details of this release, see Cloud Agent Windows 3.1 release notes: https://www.qualys.com/documentation/release-notes/
Jul 9, 14:59 PDT
Qualys US Platform 1 Container Security (CS) Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jul 9, 13:53 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 11:30 PDT
Scheduled - A new update for the Container Security (CS) module is to be released into production on the Qualys US Platform 1 on July 9 , 2019 .
Jul 9, 11:27 PDT
EU Platform 1: Scheduled Reports not running / overdue
Resolved - This incident has been resolved.
Jul 9, 05:09 PDT
Identified - The Qualys Cloud Platform Operations continues to work on this issue and the number of overdue scheduled reports have reduced largely. Further updates will be shared as they become available
Jul 8, 20:12 PDT
Update - The Qualys Cloud Platform Operations has identified the issue and corrective action is being taken for it on the platform. The number of overdue scheduled reports are reducing . Further updates will be shared as they become available.
Jul 8, 09:51 PDT
Investigating - Qualys Cloud Operations team have observed that the scheduled reports are not running / overdue. The team is investigating this issue. We will update as more information is available regarding this.
Jul 8, 06:48 PDT
Jul 8, 2019
US Shared Cloud Platform 1 Release: Qualys Cloud Suite 8.20
Completed - The scheduled maintenance has been completed.
Jul 8, 14:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 10:30 PDT
Scheduled - A new release of Qualys Cloud Suite 8.20 is scheduled to be released in production on the US Shared Cloud Platform 1 on July 8th, 2019.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Please find the release notes here:
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-8.20-release-notes.pdf
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-8.20-api-release-notes.pdf
Jun 30, 14:02 PDT
EU Cloud Platform 2 Release: CA, AV, TP, SAQ & WAS
Completed - The scheduled maintenance has been completed.
Jul 8, 04:55 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 22:55 PDT
Scheduled - This maintenance affected: EU Platform 2(Cloud Agent (CA), AssetView (AV), Threat Protection (TP), Security Assessment Questionnaire (SAQ), Web Application Scanning (WAS).
Jul 7, 22:53 PDT
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