Qualys, Inc. Status

All Systems Operational

US Platform 1 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Continuous Monitoring (CM) Operational

ThreatPROTECT (TP) Operational

Policy Compliance (PC) Operational

Security Assessment Questionnaire (SAQ) Operational

PCI Compliance (PCI) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

SECURE Seal (SEAL) Operational

US Platform 2 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Continuous Monitoring (CM) Operational

ThreatPROTECT (TP) Operational

Policy Compliance (PC) Operational

Security Assessment Questionnaire (SAQ) Operational

PCI Compliance (PCI) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

SECURE Seal (SEAL) Operational

US Platform 3 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Continuous Monitoring (CM) Operational

ThreatPROTECT (TP) Operational

Policy Compliance (PC) Operational

Security Assessment Questionnaire (SAQ) Operational

PCI Compliance (PCI) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

SECURE Seal (SEAL) Operational

EU Platform 1 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Continuous Monitoring (CM) Operational

ThreatPROTECT (TP) Operational

Policy Compliance (PC) Operational

Security Assessment Questionnaire (SAQ) Operational

PCI Compliance (PCI) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

SECURE Seal (SEAL) Operational

EU Platform 2 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Continuous Monitoring (CM) Operational

ThreatPROTECT (TP) Operational

Policy Compliance (PC) Operational

Security Assessment Questionnaire (SAQ) Operational

PCI Compliance (PCI) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

SECURE Seal (SEAL) Operational

IN Platform 1 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Continuous Monitoring (CM) Operational

ThreatPROTECT (TP) Operational

Policy Compliance (PC) Operational

Security Assessment Questionnaire (SAQ) Operational

PCI Compliance (PCI) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

SECURE Seal (SEAL) Operational

PCI Platform Operational

Free Services Operational

FreeScan Operational

BrowserCheck Operational

SSL Labs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

US2 Release: CA, AV, WAS, WAF, SAQ & API Oct 23, 10:00-22:00 PDT

A new release of Qualys Cloud Platform 2.30 is scheduled to be released in production on the Qualys US Platform 2 on October 23, 2017.

The deployment is completely transparent to users and will require no downtime.

For details of the release, see:
- Qualys Cloud Platform v2.30: https://www.qualys.com/platform2.30
Posted on Oct 16, 12:31 PDT

US1 Release: CA, AV, WAS, WAF, SAQ & API Oct 26, 10:00-22:00 PDT

A new release of Qualys Cloud Platform 2.30 is scheduled to be released in production on the Qualys US Platform 1 on October 26, 2017.

The deployment is completely transparent to users and will require no downtime.

For details of the release, see:
- Qualys Cloud Platform v2.30: https://www.qualys.com/platform2.30
Posted on Oct 16, 12:39 PDT

US3 Release: CA, AV, WAS, WAF, SAQ & API Oct 30, 10:00-22:00 PDT

A new release of Qualys Cloud Platform 2.30 is scheduled to be released in production on the Qualys US Platform 3 on October 30, 2017.

The deployment is completely transparent to users and will require no downtime.

For details of the release, see:
- Qualys Cloud Platform v2.30: https://www.qualys.com/platform2.30
Posted on Oct 16, 12:42 PDT

EU2 Release: CA, AV, WAS, WAF, SAQ & API Oct 31, 22:00 - Nov 1, 10:00 PDT

A new release of Qualys Cloud Platform 2.30 is scheduled to be released in production on the Qualys EU Platform 2 on 1 November 2017.

The deployment is completely transparent to users and will require no downtime.

For details of the release, see:
- Qualys Cloud Platform v2.30: https://www.qualys.com/platform2.30
Posted on Oct 16, 12:49 PDT

Qualys EU Platform 2 Maintenance Notification Nov 2, 12:00-20:00 PDT

Planned downtime maintenance on the Qualys EU Platform 2 requires an 8-hour downtime on 2 November 2017 starting at 19:00 UTC and ending at 03:00 UTC on 3 November 2017.

For details, see https://www.qualys.com/notifications/platform-eu2/
Posted on Oct 4, 14:14 PDT

EU1 Release: CA, AV, WAS, WAF, SAQ & API Nov 5, 22:00 - Nov 6, 10:00 PDT

A new release of Qualys Cloud Platform 2.30 is scheduled to be released in production on the Qualys EU Platform 1 on 6 November 2017.

The deployment is completely transparent to users and will require no downtime.

For details of the release, see:
- Qualys Cloud Platform v2.30: https://www.qualys.com/platform2.30
Posted on Oct 16, 12:54 PDT

Qualys IN Platform 1 Maintenance Notification Nov 7, 05:00-13:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 11, 17:38 PDT

Scheduled - Planned downtime maintenance on the Qualys IN Platform 1 requires an 8-hour downtime on 7 November 2017 starting at 18:30 IST (13:00 UTC) and ending on 8 November 2017 at 02:30 IST (21:00 UTC).

For details, see https://www.qualys.com/notifications/platform-in1/
Oct 9, 11:12 PDT

Qualys EU Platform 1 Maintenance Notification Nov 9, 20:00-04:00 UTC Nov 9, 12:00-20:00 PDT

Planned downtime maintenance on the Qualys EU Platform 1 requires an 8-hour downtime on 9 November 2017 starting at 20:00 UTC and ending at 04:00 UTC on 10 November 2017.
Posted on Oct 11, 17:07 PDT

Qualys Free Services Platform Maintenance Notification Nov 9, 21:00 - Nov 10, 05:00 PDT

Scheduled - Planned downtime maintenance on the Qualys Free Services Platform requires an 8-hour downtime on November 9th, 2017 starting at 9:00 PM PST (November 10th, 2017 5:00 UTC) and ending at 5:00 AM PST the next day (November 10th, 2017 13:00 UTC).
Posted on Oct 11, 17:26 PDT

IN1 Release: CA, AV, WAS, WAF, SAQ & API Nov 12, 22:00 - Nov 13, 10:00 PDT

A new release of Qualys Cloud Platform 2.30 is scheduled to be released in production on the Qualys IN Platform 1 on 13 November 2017.

The deployment is completely transparent to users and will require no downtime.

For details of the release, see:
- Qualys Cloud Platform v2.30: https://www.qualys.com/platform2.30
Posted on Oct 16, 12:58 PDT

Qualys US Platform 3 Maintenance Notification Nov 16, 18:00 - Nov 17, 02:00 PDT

Qualys US Platform 3 Maintenance Notification
Planned downtime maintenance on the Qualys US Platform 3 requires an 8-hour downtime on November 16th, 2017 starting at 06:00 PM PST (November 17th, 2017 02:00 UTC) and ending at 02:00 AM PST the next day (November 17th, 2017 10:00 UTC).

For details, see https://www.qualys.com/notifications/platform-us3/
Posted on Oct 17, 12:30 PDT

Past Incidents

Oct 19, 2017

No incidents reported today.

Oct 18, 2017

No incidents reported.

Oct 17, 2017

No incidents reported.

Oct 16, 2017

No incidents reported.

Oct 15, 2017

US Platform 1 - Degraded Platform Performance

Resolved - This incident has been resolved.
Oct 15, 22:47 PDT

Update - Platform continues to process at regular rate and backlog is on reducing trend.
Oct 15, 08:30 PDT

Identified - We've identified the issue and implemented a workaround to improve performance. Qualys continues to monitor the situation until the issue can be fully resolved.
Oct 14, 19:13 PDT

Investigating - US Platform 1 : Is currently experiencing lower than optimal performance. Cloud Agent, and VM/PC Scan processing may be delayed. Qualys Cloud Platform Operations Teams are working towards resolution.
Oct 14, 08:18 PDT

Monitoring - Issue has been identified and a fix has been applied. Team continues to monitor the performance.
Oct 14, 06:16 PDT

Update - The issue has been identified and a fix is being implemented.
Oct 14, 06:12 PDT

Identified - US Platform 1 is currently experiencing lower than optimal performance. Cloud Agent, and VM/PC Scan processing may be delayed. Qualys Cloud Platform Operations Teams are working towards resolution.
Oct 14, 01:55 PDT

Oct 13, 2017

No incidents reported.

Oct 12, 2017

EU_Platform 1: Degraded CA performance

Resolved - This incident has been resolved.
Oct 12, 22:30 PDT

Identified - Issue has been identified. Team is working towards resolution
Oct 12, 06:51 PDT

Update - Qualys team is working to identify the issue. Investigation continues.
Oct 12, 02:05 PDT

Investigating - Few subscriptions are not getting vulnerability data from Cloud Agent. Qualys Team is investigating the issue
Oct 11, 23:07 PDT

Oct 11, 2017

EU Platform 2: Platform UI slowness - Emergency Maintenance

Resolved - Qualys Operations has been successfully completed identified task. Emergency Maintenance is now completed.
Oct 11, 19:55 PDT

Update - The issue has been identified and a fix is being implemented.
Oct 11, 16:52 PDT

Identified - While monitoring EU Platform 2, the Qualys Cloud Platform Operations team has determined that https://status.qualys.com/incidents/78q2zkg3lpm5 is likely to return during periods of high load. As a result, we are taking a brief emergency downtime to address this.

During this maintenance window we will be moving to a more powerful database to handle the increased load. This migration will begin at 12:00 AM UTC on 12 October 2017 and end at 02:00 AM UTC on 12 October 2017. Once this work is complete and the platform is online, we will continue to monitor performance and take appropriate action.

The remaining upgrades and rebalancing will still take place as part of the regularly scheduled maintenance happening on 2 November 2017 - https://status.qualys.com/incidents/mgb160t641z6.

The administrative UI and API of the Qualys services on EU Platform 2 will be unavailable during this emergency maintenance window. This includes:
• Qualys Continuous Monitoring (CM)
• Qualys Vulnerability Management (VM)
• Qualys Cloud Agent (CA)
• Qualys Policy Compliance (PC)
• Qualys Web Application Scanning (WAS)
• Qualys Web Application Firewall (WAF)
• Qualys Malware Detection (MD)
• Qualys Asset Management (AM)
• Qualys Threat Protection (TP)
• Qualys AssetView (AV)
• Qualys Security Assessment Questionnaire (SAQ)
• Qualys SECURE Seal (SEAL)

The following services will not be impacted by this maintenance window:

• Scans which are running when the maintenance begins will still run to completion. The scan results will be processed once the platform is back online. Scans which are scheduled to launch after the downtime begins will not launch until the maintenance is complete. If they are set to Pause/Cancel after a certain time that will still be honored. It is not possible to manually pause/cancel a scan during the downtime. If you have strict scan windows, please insure that your schedule is configured to Pause/Cancel as required.
• Web Application Firewall sensors.
• SECURE Seal logo and verification.
• Qualys PCI Compliance Scanning (PCI)

If you have any questions regarding this maintenance, please contact Qualys Customer Support at qualys.com/support.

We thank you for your continued support and look forward to your feedback.
Oct 11, 16:49 PDT

EU_Platform 2: Platform UI slowness

Resolved - Qualys Operations was able to take corrective action against the identified issue. The Incident has been resolved.
Oct 11, 10:26 PDT

Update - The Qualys Team continues to work on resolution. Estimation for resolution has not been determined at this time.
Oct 11, 09:07 PDT

Identified - Issue has been identified. Team is working towards resolution
Oct 11, 06:47 PDT

Update - Currently, some Qualys Users are reporting the inability to access the platform at this time. Other Users, while able to login, are experiencing overall slowness in the UI. The issue is intermittent and not affecting all Users. The Qualys Team is still investigating this issue and working on resolution as soon as possible.
Oct 11, 05:45 PDT

Investigating - Platform UI slowness has been observed. Qualys Team is investigating the issue
Oct 11, 05:00 PDT

Oct 10, 2017

US Platform 3: WAS scans finish with "Error"

Resolved - This incident has been resolved.
Oct 10, 15:25 PDT

Identified - The Team has identified the issue and are working on resolution at this time.
Oct 10, 15:08 PDT

Investigating - Some Users are experiencing WAS scans ending in "Error". The Qualys Team is currently investigating the issue.
Oct 10, 14:58 PDT

Oct 9, 2017

EU_Platform 2: Platform UI slowness

Resolved - This incident has been resolved.
Oct 9, 08:15 PDT

Investigating - Platform UI slowness has been observed. Qualys Team is investigating the issue.
Oct 9, 06:34 PDT

Oct 8, 2017

US_Platform 2: WAS Scans are displaying incorrect results in the UI

Resolved - This incident has been resolved.
Oct 8, 09:28 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 09:11 PDT

Identified - Issue has been identified. Team is working towards resolution.
Oct 8, 08:36 PDT

Investigating - WAS Scans are displaying incorrect results in the UI. Scans are getting finished and displaying reports, however, UI shows scans error out. Qualys team is investigating the issue.
Oct 8, 07:56 PDT

Oct 7, 2017

IN Platform 1 - Degraded performance

Resolved - This incident has been resolved.
Oct 7, 01:19 PDT

Investigating - We are currently investigating this issue.
Oct 6, 17:15 PDT

Oct 6, 2017

EU_Platform 2: UI is not accessible

Resolved - This incident has been resolved.
Oct 6, 05:35 PDT

Investigating - UI is not accessible. Qualys team is investigating the issue
Oct 6, 05:16 PDT

Oct 5, 2017

US Platform 2 - IoC Module unavailable

Resolved - This incident has been resolved.
Oct 5, 14:45 PDT

Investigating - We are currently investigating this issue.
Oct 5, 12:13 PDT