All Systems Operational
US Platform 1 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Continuous Monitoring (CM)   Operational
ThreatPROTECT (TP)   Operational
Policy Compliance (PC)   Operational
Security Assessment Questionnaire (SAQ)   Operational
PCI Compliance (PCI)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
SECURE Seal (SEAL)   Operational
US Platform 2 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Continuous Monitoring (CM)   Operational
ThreatPROTECT (TP)   Operational
Policy Compliance (PC)   Operational
Security Assessment Questionnaire (SAQ)   Operational
PCI Compliance (PCI)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
SECURE Seal (SEAL)   Operational
US Platform 3 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Continuous Monitoring (CM)   Operational
ThreatPROTECT (TP)   Operational
Policy Compliance (PC)   Operational
Security Assessment Questionnaire (SAQ)   Operational
PCI Compliance (PCI)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
SECURE Seal (SEAL)   Operational
EU Platform 1 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Continuous Monitoring (CM)   Operational
ThreatPROTECT (TP)   Operational
Policy Compliance (PC)   Operational
Security Assessment Questionnaire (SAQ)   Operational
PCI Compliance (PCI)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
SECURE Seal (SEAL)   Operational
EU Platform 2 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Continuous Monitoring (CM)   Operational
ThreatPROTECT (TP)   Operational
Policy Compliance (PC)   Operational
Security Assessment Questionnaire (SAQ)   Operational
PCI Compliance (PCI)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
SECURE Seal (SEAL)   Operational
IN Platform 1 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Continuous Monitoring (CM)   Operational
ThreatPROTECT (TP)   Operational
Policy Compliance (PC)   Operational
Security Assessment Questionnaire (SAQ)   Operational
PCI Compliance (PCI)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
SECURE Seal (SEAL)   Operational
PCI Platform   ? Operational
Free Services Operational
FreeScan   ? Operational
BrowserCheck   ? Operational
SSL Labs   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
US2 Release: CA, AV, WAS, WAF, SAQ & API Oct 23, 10:00-22:00 PDT
A new release of Qualys Cloud Platform 2.30 is scheduled to be released in production on the Qualys US Platform 2 on October 23, 2017.

The deployment is completely transparent to users and will require no downtime.

For details of the release, see:
- Qualys Cloud Platform v2.30: https://www.qualys.com/platform2.30
Posted on Oct 16, 12:31 PDT
US1 Release: CA, AV, WAS, WAF, SAQ & API Oct 26, 10:00-22:00 PDT
A new release of Qualys Cloud Platform 2.30 is scheduled to be released in production on the Qualys US Platform 1 on October 26, 2017.

The deployment is completely transparent to users and will require no downtime.

For details of the release, see:
- Qualys Cloud Platform v2.30: https://www.qualys.com/platform2.30
Posted on Oct 16, 12:39 PDT
US3 Release: CA, AV, WAS, WAF, SAQ & API Oct 30, 10:00-22:00 PDT
A new release of Qualys Cloud Platform 2.30 is scheduled to be released in production on the Qualys US Platform 3 on October 30, 2017.

The deployment is completely transparent to users and will require no downtime.

For details of the release, see:
- Qualys Cloud Platform v2.30: https://www.qualys.com/platform2.30
Posted on Oct 16, 12:42 PDT
EU2 Release: CA, AV, WAS, WAF, SAQ & API Oct 31, 22:00 - Nov 1, 10:00 PDT
A new release of Qualys Cloud Platform 2.30 is scheduled to be released in production on the Qualys EU Platform 2 on 1 November 2017.

The deployment is completely transparent to users and will require no downtime.

For details of the release, see:
- Qualys Cloud Platform v2.30: https://www.qualys.com/platform2.30
Posted on Oct 16, 12:49 PDT
Qualys EU Platform 2 Maintenance Notification Nov 2, 12:00-20:00 PDT
Planned downtime maintenance on the Qualys EU Platform 2 requires an 8-hour downtime on 2 November 2017 starting at 19:00 UTC and ending at 03:00 UTC on 3 November 2017.

For details, see https://www.qualys.com/notifications/platform-eu2/
Posted on Oct 4, 14:14 PDT
EU1 Release: CA, AV, WAS, WAF, SAQ & API Nov 5, 22:00 - Nov 6, 10:00 PDT
A new release of Qualys Cloud Platform 2.30 is scheduled to be released in production on the Qualys EU Platform 1 on 6 November 2017.

The deployment is completely transparent to users and will require no downtime.

For details of the release, see:
- Qualys Cloud Platform v2.30: https://www.qualys.com/platform2.30
Posted on Oct 16, 12:54 PDT
Qualys IN Platform 1 Maintenance Notification Nov 7, 05:00-13:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 11, 17:38 PDT
Scheduled - Planned downtime maintenance on the Qualys IN Platform 1 requires an 8-hour downtime on 7 November 2017 starting at 18:30 IST (13:00 UTC) and ending on 8 November 2017 at 02:30 IST (21:00 UTC).

For details, see https://www.qualys.com/notifications/platform-in1/
Oct 9, 11:12 PDT
Qualys EU Platform 1 Maintenance Notification Nov 9, 20:00-04:00 UTC Nov 9, 12:00-20:00 PDT
Planned downtime maintenance on the Qualys EU Platform 1 requires an 8-hour downtime on 9 November 2017 starting at 20:00 UTC and ending at 04:00 UTC on 10 November 2017.
Posted on Oct 11, 17:07 PDT
Qualys Free Services Platform Maintenance Notification Nov 9, 21:00 - Nov 10, 05:00 PDT
Scheduled - Planned downtime maintenance on the Qualys Free Services Platform requires an 8-hour downtime on November 9th, 2017 starting at 9:00 PM PST (November 10th, 2017 5:00 UTC) and ending at 5:00 AM PST the next day (November 10th, 2017 13:00 UTC).
Posted on Oct 11, 17:26 PDT
IN1 Release: CA, AV, WAS, WAF, SAQ & API Nov 12, 22:00 - Nov 13, 10:00 PDT
A new release of Qualys Cloud Platform 2.30 is scheduled to be released in production on the Qualys IN Platform 1 on 13 November 2017.

The deployment is completely transparent to users and will require no downtime.

For details of the release, see:
- Qualys Cloud Platform v2.30: https://www.qualys.com/platform2.30
Posted on Oct 16, 12:58 PDT
Qualys US Platform 3 Maintenance Notification Nov 16, 18:00 - Nov 17, 02:00 PDT
Qualys US Platform 3 Maintenance Notification
Planned downtime maintenance on the Qualys US Platform 3 requires an 8-hour downtime on November 16th, 2017 starting at 06:00 PM PST (November 17th, 2017 02:00 UTC) and ending at 02:00 AM PST the next day (November 17th, 2017 10:00 UTC).

For details, see https://www.qualys.com/notifications/platform-us3/
Posted on Oct 17, 12:30 PDT
Past Incidents
Oct 22, 2017

No incidents reported today.

Oct 21, 2017

No incidents reported.

Oct 20, 2017

No incidents reported.

Oct 19, 2017

No incidents reported.

Oct 18, 2017

No incidents reported.

Oct 17, 2017

No incidents reported.

Oct 16, 2017

No incidents reported.

Oct 15, 2017
US Platform 1 - Degraded Platform Performance
Resolved - This incident has been resolved.
Oct 15, 22:47 PDT
Update - Platform continues to process at regular rate and backlog is on reducing trend.
Oct 15, 08:30 PDT
Identified - We've identified the issue and implemented a workaround to improve performance. Qualys continues to monitor the situation until the issue can be fully resolved.
Oct 14, 19:13 PDT
Investigating - US Platform 1 : Is currently experiencing lower than optimal performance. Cloud Agent, and VM/PC Scan processing may be delayed. Qualys Cloud Platform Operations Teams are working towards resolution.
Oct 14, 08:18 PDT
Monitoring - Issue has been identified and a fix has been applied. Team continues to monitor the performance.
Oct 14, 06:16 PDT
Update - The issue has been identified and a fix is being implemented.
Oct 14, 06:12 PDT
Identified - US Platform 1 is currently experiencing lower than optimal performance. Cloud Agent, and VM/PC Scan processing may be delayed. Qualys Cloud Platform Operations Teams are working towards resolution.
Oct 14, 01:55 PDT
Oct 13, 2017

No incidents reported.

Oct 12, 2017
EU_Platform 1: Degraded CA performance
Resolved - This incident has been resolved.
Oct 12, 22:30 PDT
Identified - Issue has been identified. Team is working towards resolution
Oct 12, 06:51 PDT
Update - Qualys team is working to identify the issue. Investigation continues.
Oct 12, 02:05 PDT
Investigating - Few subscriptions are not getting vulnerability data from Cloud Agent. Qualys Team is investigating the issue
Oct 11, 23:07 PDT
Oct 11, 2017
EU Platform 2: Platform UI slowness - Emergency Maintenance
Resolved - Qualys Operations has been successfully completed identified task. Emergency Maintenance is now completed.
Oct 11, 19:55 PDT
Update - The issue has been identified and a fix is being implemented.
Oct 11, 16:52 PDT
Identified - While monitoring EU Platform 2, the Qualys Cloud Platform Operations team has determined that https://status.qualys.com/incidents/78q2zkg3lpm5 is likely to return during periods of high load. As a result, we are taking a brief emergency downtime to address this.

During this maintenance window we will be moving to a more powerful database to handle the increased load. This migration will begin at 12:00 AM UTC on 12 October 2017 and end at 02:00 AM UTC on 12 October 2017. Once this work is complete and the platform is online, we will continue to monitor performance and take appropriate action.

The remaining upgrades and rebalancing will still take place as part of the regularly scheduled maintenance happening on 2 November 2017 - https://status.qualys.com/incidents/mgb160t641z6.

The administrative UI and API of the Qualys services on EU Platform 2 will be unavailable during this emergency maintenance window. This includes:
• Qualys Continuous Monitoring (CM)
• Qualys Vulnerability Management (VM)
• Qualys Cloud Agent (CA)
• Qualys Policy Compliance (PC)
• Qualys Web Application Scanning (WAS)
• Qualys Web Application Firewall (WAF)
• Qualys Malware Detection (MD)
• Qualys Asset Management (AM)
• Qualys Threat Protection (TP)
• Qualys AssetView (AV)
• Qualys Security Assessment Questionnaire (SAQ)
• Qualys SECURE Seal (SEAL)

The following services will not be impacted by this maintenance window:

• Scans which are running when the maintenance begins will still run to completion. The scan results will be processed once the platform is back online. Scans which are scheduled to launch after the downtime begins will not launch until the maintenance is complete. If they are set to Pause/Cancel after a certain time that will still be honored. It is not possible to manually pause/cancel a scan during the downtime. If you have strict scan windows, please insure that your schedule is configured to Pause/Cancel as required.
• Web Application Firewall sensors.
• SECURE Seal logo and verification.
• Qualys PCI Compliance Scanning (PCI)

If you have any questions regarding this maintenance, please contact Qualys Customer Support at qualys.com/support.

We thank you for your continued support and look forward to your feedback.
Oct 11, 16:49 PDT
EU_Platform 2: Platform UI slowness
Resolved - Qualys Operations was able to take corrective action against the identified issue. The Incident has been resolved.
Oct 11, 10:26 PDT
Update - The Qualys Team continues to work on resolution. Estimation for resolution has not been determined at this time.
Oct 11, 09:07 PDT
Identified - Issue has been identified. Team is working towards resolution
Oct 11, 06:47 PDT
Update - Currently, some Qualys Users are reporting the inability to access the platform at this time. Other Users, while able to login, are experiencing overall slowness in the UI. The issue is intermittent and not affecting all Users. The Qualys Team is still investigating this issue and working on resolution as soon as possible.
Oct 11, 05:45 PDT
Investigating - Platform UI slowness has been observed. Qualys Team is investigating the issue
Oct 11, 05:00 PDT
Oct 10, 2017
US Platform 3: WAS scans finish with "Error"
Resolved - This incident has been resolved.
Oct 10, 15:25 PDT
Identified - The Team has identified the issue and are working on resolution at this time.
Oct 10, 15:08 PDT
Investigating - Some Users are experiencing WAS scans ending in "Error". The Qualys Team is currently investigating the issue.
Oct 10, 14:58 PDT
Oct 9, 2017
EU_Platform 2: Platform UI slowness
Resolved - This incident has been resolved.
Oct 9, 08:15 PDT
Investigating - Platform UI slowness has been observed. Qualys Team is investigating the issue.
Oct 9, 06:34 PDT
Oct 8, 2017
US_Platform 2: WAS Scans are displaying incorrect results in the UI
Resolved - This incident has been resolved.
Oct 8, 09:28 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 09:11 PDT
Identified - Issue has been identified. Team is working towards resolution.
Oct 8, 08:36 PDT
Investigating - WAS Scans are displaying incorrect results in the UI. Scans are getting finished and displaying reports, however, UI shows scans error out. Qualys team is investigating the issue.
Oct 8, 07:56 PDT
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