All Systems Operational
US Platform 1 Operational
Continuous Monitoring (CM) Operational
Vulnerability Management (VM) Operational
Cloud Agent (CA) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
AssetView (AV) Operational
SECURE Seal (SEAL) Operational
US Platform 2 Operational
Continuous Monitoring (CM) Operational
Vulnerability Management (VM) Operational
Cloud Agent (CA) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
AssetView (AV) Operational
SECURE Seal (SEAL) Operational
EU Platform 1 Operational
Continuous Monitoring (CM) Operational
Vulnerability Management (VM) Operational
Cloud Agent (CA) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
AssetView (AV) Operational
SECURE Seal (SEAL) Operational
PCI Platform ? Operational
Free Services Operational
FreeScan ? Operational
BrowserCheck ? Operational
SSL Labs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Qualys US Platform 1 Maintenance Notification Feb 18, 12:00 - Feb 19, 00:00 PST
Qualys regularly upgrades the Qualys Cloud Platforms for capacity expansion and maintenance purposes. We are implementing an upgrade that will allow Qualys to apply database and network enhancements to US Platform 1. This upgrade will happen on February 18, 2016 and requires a 12-hour downtime starting at 12:00 PM PST (20:00 UTC) and ending at 12:00 AM PST the next day (08:00 UTC the next day).

The administrative UI and API of the Qualys services on US Platform 1 will be unavailable during this maintenance window. This includes:

-Qualys Continuous Monitoring (CM)
- Qualys Vulnerability Management (VM)
- Qualys Cloud Agent (CA)
- Qualys Policy Compliance (PC)
- Qualys Web Application Scanning (WAS)
- Qualys Web Application Firewall (WAF)
- Qualys Malware Detection (MD)
- Qualys AssetView (AV)
- Qualys Asset Management (AM) incl.
- Dynamic Asset Tagging
- Qualys SECURE Seal (SEAL)
- Qualys PCI Compliance (PCI)

The following services will not be impacted by this maintenance window:

SCANNING SERVICES. Any scans already in progress will continue, and results will automatically be uploaded and processed after the Platform maintenance is complete. Any scans scheduled to begin during the maintenance window will start immediately following the conclusion of maintenance. Customers should ensure that the revised start time of these scans does not interfere with their normal network operations.

WEB APPLICATION FIREWALL SENSORS.

SECURE SEAL LOGO AND VERIFICATION.

For updates on this upgrade, please see the Qualys status page. If you have any further questions, please feel free to contact Qualys Technical Support at support@qualys.com or via the phone numbers listed at qualys.com/support.

We thank you for your continued support.

Sincerely,

Qualys Team
Posted on Jan 15, 17:21 PST
Qualys regularly upgrades the Qualys Cloud Platforms for capacity expansion and maintenance purposes. We are implementing an upgrade that will allow Qualys to apply database and network enhancements to the Free Services Platform. This upgrade will happen on February 25, 2016 and requires a 12-hour downtime starting at 12:00 PM PST and ending at 12:00 AM PST the next day (08:00 UTC the next day).

The administrative UI and API of the Qualys Free Services Platform will be unavailable during this maintenance window. This includes:

- Qualys FreeScan (FS)

If you have questions regarding this upgrade, please contact Qualys Technical Support at support@qualys.com or via the phone numbers listed at qualys.com/support.
Posted on Jan 25, 12:55 PST
Past Incidents
Feb 14, 2016

No incidents reported today.

Feb 13, 2016

No incidents reported.

Feb 12, 2016

No incidents reported.

Feb 11, 2016
Completed - The scheduled maintenance has been completed.
Feb 11, 23:49 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 12:00 PST
Scheduled - Qualys regularly upgrades the Qualys Cloud Platforms for capacity expansion and maintenance purposes. We are implementing an upgrade that will allow Qualys to apply database and network enhancements to EU Platform 1. This upgrade will happen on 11 February 2016 and requires a 12-hour downtime starting at 20:00 UTC and ending at 08:00 UTC the next day.

The administrative UI and API of the Qualys services on EU Platform 1 will be unavailable during this maintenance window. This includes:
- Qualys Continuous Monitoring (CM)
- Qualys Vulnerability Management (VM) 
- Qualys Cloud Agent (CA)
- Qualys Policy Compliance (PC)
- Qualys Web Application Scanning (WAS)
- Qualys Web Application Firewall (WAF)
- Qualys Malware Detection (MD)
- Qualys AssetView (AV)
- Qualys Asset Management (AM) incl. Dynamic Asset Tagging
- Qualys SECURE Seal (SEAL)

The following services will not be impacted by this maintenance window:

- Scanning services. Any scans already in progress will continue, and results will automatically be uploaded and processed after the Platform maintenance is complete.  Any scans scheduled to begin during the maintenance window will start immediately following the conclusion of maintenance.  Customers should ensure that the revised start time of these scans does not interfere with their normal network operations.
- Web Application Firewall sensors. 
- SECURE Seal logo and verification.  

We appreciate your patience and if you have any further questions regarding this upgrade, please feel free to contact Qualys Technical Support at support@qualys.com or via the phone numbers listed at qualys.com/support.

We thank you for your continued support and look forward to your feedback.
Jan 11, 18:14 PST
Feb 10, 2016

No incidents reported.

Feb 9, 2016

No incidents reported.

Feb 8, 2016

No incidents reported.

Feb 7, 2016

No incidents reported.

Feb 6, 2016

No incidents reported.

Feb 5, 2016
Resolved - This incident has been resolved.
Feb 5, 23:44 PST
Monitoring - OPS has resolved the issue and the platform is available.
Feb 5, 23:21 PST
Identified - OPS has identified the issue and working towards resolution.
Feb 5, 23:08 PST
Investigating - US Platform 2 is currently experiencing issue with logins. OPS is currently investigating.
Feb 5, 22:05 PST
Resolved - Scanner connection issues have been resolved
Feb 5, 14:35 PST
Monitoring - Scanners connectivity issue to platform is resolved. Appliances are starting to come back online now.
Feb 5, 09:11 PST
Identified - Ops has identified the issue and working towards resolution.
Feb 5, 08:48 PST
Investigating - Scanners are having connectivity issue with platform. - Ops is investigating issue.
Feb 5, 08:34 PST
Resolved - Issues have been resolved and we are no longer seeing delays.
Feb 5, 14:24 PST
Monitoring - scan processing and scheduled scans are being processed now however backlog processing is in progress.
Feb 5, 09:16 PST
Identified - Ops has identified the issue and working towards resolution.
Feb 5, 08:47 PST
Update - scan processing and scheduled scans are delayed. Scanners connectivity to platform is also impacted. Ops is still investigating.
Feb 5, 08:20 PST
Update - scan processing and scheduled scans are delayed. Ops is still investigating.
Feb 5, 07:16 PST
Investigating - US POD 1: - scan processing and scheduled scans are delayed. - ops is investigating
Feb 5, 04:53 PST
Feb 4, 2016
Completed - US Platform 2: Maintenance has been completed successfully.
Feb 4, 22:53 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 12:00 PST
Scheduled - Qualys regularly upgrades the Qualys Cloud Platforms for capacity expansion and maintenance purposes. We are implementing an upgrade that will allow Qualys to apply database and network enhancements to US Platform 2. This upgrade will happen on February 4th, 2016 and requires a 12-hour downtime starting at 12:00 PM PST (20:00 UTC) and ending at 12:00 AM PST the next day (08:00 UTC the next day).

The administrative UI and API of the Qualys services on US Platform 2 will be unavailable during this maintenance window. This includes:
Qualys Continuous Monitoring (CM)
Qualys Vulnerability Management (VM)
Qualys Cloud Agent (CA)
Qualys Policy Compliance (PC)
Qualys Web Application Scanning (WAS)
Qualys Web Application Firewall (WAF)
Qualys Malware Detection (MD)
Qualys Asset Management (AM) incl. Dynamic Asset Tagging
Qualys SECURE Seal (SEAL)

The following services will not be impacted by this maintenance window:

Scanning services. Any scans already in progress will continue, and results will automatically be uploaded and processed after the Platform maintenance is complete. Any scans scheduled to begin during the maintenance window will start immediately following the conclusion of maintenance. Customers should ensure that the revised start time of these scans does not interfere with their normal network operations.
Web Application Firewall sensors.
SECURE Seal logo and verification.

We appreciate your patience and if you have any further questions regarding this upgrade, please feel free to contact Qualys Technical Support at support@qualys.com or via the phone numbers listed at qualys.com/support.

We thank you for your continued support and look forward to your feedback.
Jan 4, 09:33 PST
Feb 3, 2016

No incidents reported.

Feb 2, 2016

No incidents reported.

Feb 1, 2016

No incidents reported.

Jan 31, 2016

No incidents reported.