Update - Qualys Cloud Platform Operations is continuing to monitor any Asset Tagging latency encompassed within this incident through resolution. Further updates will be shared as they become available.
Dec 12, 07:38 PST
Update - Qualys Cloud Platform Operations is continuing to monitor any Asset Tagging latency encompassed within this incident through resolution. Further updates will be shared as they become available.
Dec 11, 08:41 PST
Monitoring - A patch has been deployed, latency with Asset Tag Evaluation continues to drop. Qualys Cloud Platform Operations will continue to monitor until Incident resolution. Further updates will be shared as they become available.
Dec 8, 23:12 PST
Identified - The cause for the increased latency with Asset tag Evaluation has been identified. A patch is being put in place to address, and decrease the current latency. Further updates will be provided as they become available.
Dec 8, 09:15 PST
Update - Qualys Cloud Platform Operations has discovered there is a high lag and latency in applying tags to assets and are working to correct the delays. Further updates will be shared as they are received.
Dec 7, 09:26 PST
Investigating - Qualys Cloud Platform Operations has discovered a high latency in applying Dynamic Tags to Host Assets and are are currently investigating the issue. Further updates will be provided as they become available.
Dec 7, 07:36 PST
US Platform 1 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Continuous Monitoring (CM)   Operational
ThreatPROTECT (TP)   Operational
Policy Compliance (PC)   Operational
Security Assessment Questionnaire (SAQ)   Operational
PCI Compliance (PCI)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
SECURE Seal (SEAL)   Operational
US Platform 2 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Continuous Monitoring (CM)   Operational
ThreatPROTECT (TP)   Operational
Policy Compliance (PC)   Operational
Security Assessment Questionnaire (SAQ)   Operational
PCI Compliance (PCI)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
SECURE Seal (SEAL)   Operational
US Platform 3 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Continuous Monitoring (CM)   Operational
ThreatPROTECT (TP)   Operational
Policy Compliance (PC)   Operational
Security Assessment Questionnaire (SAQ)   Operational
PCI Compliance (PCI)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
SECURE Seal (SEAL)   Operational
EU Platform 1 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Continuous Monitoring (CM)   Operational
ThreatPROTECT (TP)   Operational
Policy Compliance (PC)   Operational
Security Assessment Questionnaire (SAQ)   Operational
PCI Compliance (PCI)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
SECURE Seal (SEAL)   Operational
EU Platform 2 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Continuous Monitoring (CM)   Operational
ThreatPROTECT (TP)   Operational
Policy Compliance (PC)   Operational
Security Assessment Questionnaire (SAQ)   Operational
PCI Compliance (PCI)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
SECURE Seal (SEAL)   Operational
IN Platform 1 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Continuous Monitoring (CM)   Operational
ThreatPROTECT (TP)   Operational
Policy Compliance (PC)   Operational
Security Assessment Questionnaire (SAQ)   Operational
PCI Compliance (PCI)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
SECURE Seal (SEAL)   Operational
PCI Platform   ? Operational
Free Services Major Outage
FreeScan   ? Operational
BrowserCheck   ? Operational
SSL Labs   ? Major Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned downtime maintenance on the Qualys EU Platform 2 requires an 8-hour downtime on 14 December 2017 starting at 19:00 UTC and ending at 03:00 UTC on 15 December 2017.

For details, see https://www.qualys.com/notifications/platform-eu2/
Posted on Nov 14, 16:23 PST
Past Incidents
Dec 13, 2017

No incidents reported today.

Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017
Resolved - This incident has been resolved.
Dec 8, 23:15 PST
Investigating - Qualys Cloud Platform Operations has been alerted to the UI for SSL Labs becoming inaccessible. We are currently investigating.
Dec 8, 23:02 PST
Resolved - This incident has been resolved.
Dec 8, 07:48 PST
Investigating - Qualys Cloud Platform Operations is investigating an issue in which Monitoring profile in Continuous Monitoring is not getting created.Further updates will be shared as they are received
Dec 8, 03:08 PST
Completed - The scheduled maintenance has been completed.
Dec 8, 02:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 18:00 PST
Scheduled - Planned downtime maintenance on the Qualys US Platform 1 requires an 8-hour downtime on December 7th, 2017 starting at 06:00 PM PST (December 8th, 2017 02:00 UTC) and ending at 02:00 AM PST the next day (December 8th, 2017 10:00 UTC).

For details, see https://www.qualys.com/notifications/platform-us1/
Oct 31, 15:53 PDT
Dec 6, 2017

No incidents reported.

Dec 5, 2017
Resolved - This incident has been resolved.
Dec 5, 09:04 PST
Update - Qualys Cloud Platform Operations has taken corrective action, latency within AssetView/Cloud Agent continues to drop. Operations will continue to monitor the backlog until Incident resolution. Further updates will be shared as they become available.
Dec 5, 07:43 PST
Update - Qualys Cloud Platform Operations has taken corrective action, latency within AssetView/Cloud Agent continues to drop. Operations will continue to monitor the backlog until Incident resolution. Further updates will be shared as they become available.
Dec 4, 12:21 PST
Update - Qualys Cloud Platform Operations has taken corrective action, latency within AssetView/Cloud Agent continues to drop. Operations will continue to monitor the backlog until Incident resolution. Further updates will be shared as they become available.
Dec 1, 20:27 PST
Monitoring - Qualys Cloud Platform Operations has taken corrective action, latency within AssetView/Cloud Agent continues to drop. Operations will continue to monitor the backlog until Incident resolution. Further updates will be shared as they become available.
Dec 1, 14:24 PST
Update - The issue regarding AssetView/Cloud Agent latency has been identified. Qualys Cloud Platform Operations will is taking further corrective action to reduce current latency, further updates will be shared as they become available.
Dec 1, 07:24 PST
Update - The issue regarding AssetView/Cloud Agent latency has been identified. Qualys Cloud Platform Operations will continue to monitor platform performance until the issue has been resolved.
Nov 30, 19:23 PST
Update - The issue regarding AssetView/Cloud Agent latency has been identified. Qualys Cloud Platform Operations continues to monitor platform performance until the issue has been resolved.
Nov 30, 14:23 PST
Identified - The issue regarding AssetView/Cloud Agent latency has been identified. Qualys Cloud Platform Operations continues to monitor platform performance until the issue has been resolved.
Nov 30, 08:02 PST
Update - Qualys Cloud Platform Operations continues their investigation into this issue regarding latency with Asset View/Cloud Agent Cloud Applications. Further updates will be shared as they become available.
Nov 28, 07:58 PST
Investigating - Qualys Cloud Platform Operations is investigating the Asset View/Cloud Agent Search Latency issue.
This impacts the search results which are shown in Asset View and Cloud Agent module.
Nov 28, 04:48 PST
Dec 3, 2017

No incidents reported.

Dec 2, 2017

No incidents reported.

Dec 1, 2017
Resolved - This incident has been resolved.
Dec 1, 21:53 PST
Identified - Qualys Cloud Platform Operations has taken corrective action, Cloud Agent hosts are now intermittently experiencing connectivity issues and further investigation is ongoing to resolve the matter.. Further updates will be shared as they become available.
Dec 1, 20:15 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue that is causing Cloud Agents to be unable to contact the Cloud Agent Platform. Further updates will be shared as they become available.
Dec 1, 13:53 PST
Resolved - This incident has been resolved.
Dec 1, 11:06 PST
Update - Qualys Cloud Platform Operations and Engineering have identified an issue causing slow Report generation and are continuing to take efforts towards resolving the matter. Further updates will be received as they become available.
Dec 1, 07:23 PST
Update - Qualys Cloud Platform Operations and Engineering have identified an issue causing slow Report generation and are continuing to take efforts towards resolving the matter. Further updates will be received as they become available.
Nov 30, 19:18 PST
Update - Currently, Qualys Cloud Platform Operations is investigating an issue with Report Generation, users will notice a longer than normal timeframe for reports to complete. Qualys Cloud Platform Operations and Engineering have identified and are continuing to work towards resolving the matter. Further updates will be received as they become available.
Nov 30, 13:38 PST
Identified - Currently, Qualys Cloud Platform Operations is investigating an issue with Report Generation, users will notice a longer than normal timeframe for reports to complete. Qualys Cloud Platform Operations and Engineering have identified and are working towards resolving the matter. Further updates will be received as they become available.
Nov 30, 08:03 PST
Completed - The scheduled maintenance has been completed.
Dec 1, 02:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 18:00 PST
Scheduled - Planned downtime maintenance on the Qualys US Platform 2 requires an 8-hour downtime on on November 30th, 2017 starting at 06:00 PM PST (December 1st, 2017 02:00 UTC) and ending at 02:00 AM PST the next day (December 1st, 2017 10:00 UTC).

For details, see https://www.qualys.com/notifications/platform-us2/
Oct 31, 15:37 PDT
Nov 29, 2017

No incidents reported.