Monitoring - Qualys Cloud Platform Operations has implemented corrective action and are seeing improvements in Asset Inventory processing. The team will continue to monitor this incident through resolution. Further updates will be shared as they become available.
Dec 1, 13:53 PST
Update - Qualys Cloud Platform Operations has identified the issue causing delayed processing of data in the Asset Inventory module and a fix is being implemented. Users will see delays in the latest events being available in the UI for this module. Further updates will be provided as they become available.
Ticket reference for this incident: IM-4850
Dec 1, 05:07 PST
Identified - Qualys Cloud Platform Operations has identified the issue causing delayed processing of data in the Asset Inventory module. Users will see delays in the latest events being available in the UI for this module. Further updates will be provided as they become available.
Ticket reference for this incident: IM-4850
Nov 30, 18:05 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing delays in Asset Inventory events processing. Users will see delays in the latest events being available in the UI for this module. Further updates will be provided as they become available.

Ticket reference for this incident: IM-4850
Nov 30, 03:38 PST
US Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
Asset Inventory (AI) ? Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
CertView (CERT) Operational
Secure Enterprise Mobility (SEM) Beta Operational
Endpoint Detection and Response (EDR) Operational
US Platform 2 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Container Security (CS) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
Cert View (CERT) Operational
CloudView (CV) ? Operational
Asset Inventory (AI) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
Secure Enterprise Mobility (SEM) Beta Operational
Endpoint Detection and Response (EDR) Operational
US Platform 3 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
Asset Inventory (AI) ? Operational
CertView (CERT) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
Secure Enterprise Mobility (SEM) Beta Operational
Endpoint Detection and Response (EDR) Operational
EU Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
CertView(CERT) Operational
Asset Inventory (AI) ? Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
Secure Enterprise Mobility (SEM) Beta Operational
Endpoint Detection and Response (EDR) Operational
EU Platform 2 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
Container Security (CS) Operational
CloudView (CV) Operational
Asset Inventory (AI) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
CertView (CERT) Operational
Secure Enterprise Mobility (SEM) Beta Operational
Endpoint Detection and Response (EDR) Operational
IN Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
CertView Operational
Asset Inventory (AI) ? Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
Secure Enterprise Mobility (SEM) Beta Operational
Endpoint Detection and Response (EDR) Operational
CA Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Policy Compliance (PC) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
CloudView (CV) Operational
Patch Management (PM) Operational
File Integrity Monitoring (FIM) Operational
Passive Scanner (PS) Operational
CertView (CERT) Operational
Asset Inventory (AI) ? Operational
Indication of Compromise (IOC) Operational
Qualys Gateway Service (QGS) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Web Application Firewall (WAF) Operational
Endpoint Detection and Response (EDR) Operational
Malware Detection (MD) Operational
Container Security (CS) Operational
PCI Platform ? Operational
Free Services Operational
FreeScan ? Operational
BrowserCheck ? Operational
SSL Labs ? Operational
Qualys Community ? Operational
AE Platform 1 Operational
Vulnerability Management (VM) Operational
Continuous Monitoring (CM) Operational
Threat Protection (TP) Operational
CloudView (CV) Operational
AssetView (AV) Operational
Asset Inventory (AI) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Policy Compliance (PC) Operational
File Integrity Monitoring (FIM) Operational
Web Application Scanning (WAS) Operational
Cloud Agent (CA) Operational
Security Assessment Questionnaire (SAQ) Operational
Continuous Monitoring (CM) Operational
Endpoint Detection and Response (EDR) Operational
CertView (CERT) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
A new release of Qualys Suite PORTAL 3.3.0.0 is scheduled to be released into production on AE Platform 1 on December 1st, 2020.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.3-release-notes.pdf

Ticket Reference for this activity CMB-86299
Posted on Nov 30, 04:57 PST
A new release of Qualys Suite QWEB-10.5.0.0-1 is scheduled to be released into production.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.5-release-notes.pdf
Ticket Reference for this activity: CMB-87303
Posted on Nov 30, 23:26 PST
Planned downtime maintenance on the Qualys EU Platform 2 requires a 9-hour downtime on Dec 3, 2020, starting at 12:00 PDT and ending at 21:00 PDT on Dec 3, 2020.

Ticket Reference for this activity CMB-81423.

For details, see https://www.qualys.com/notifications/platform-eu2/
Posted on Sep 28, 06:41 PDT
Planned downtime maintenance on the Qualys CA Platform 1 requires a 9 hour downtime on Dec 10, 2020 starting at 18:00 PDT and ending at 03:00 PDT on Dec 11, 2020.

Ticket Reference for this activity CMB-81420.

For details, see https://www.qualys.com/notifications/platform-ca1/
Posted on Sep 15, 23:26 PDT
Planned downtime maintenance on the Qualys IN Platform 1 requires a 9-hour downtime on Dec 16th, 2020, starting at 06:00 PDT and ending at 15:00 PDT on Dec 16th, 2020.

Ticket Reference for this activity CMB-81424.

For details, see https://www.qualys.com/notifications/platform-in1/
Posted on Sep 27, 21:07 PDT
Past Incidents
Dec 1, 2020
Completed - The scheduled maintenance has been completed.
Dec 1, 17:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 11:30 PST
Scheduled - A new release of Endpoint Detection and Response (EDR) 1.1.0 is going to be released into production on EU Platform 1 on December 1st, 2020.

Endpoint Detection and Response module may temporarily be unavailable during this period.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-endpoint-detection-and-response-1.1.0-release-notes.pdf

Ticket Reference for this activity CMB-86942
Dec 1, 05:31 PST
Completed - The scheduled maintenance has been completed.
Dec 1, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 23:30 PST
Scheduled - A new release of Qualys Suite PORTAL 3.3.0.0 is going to be released into production on EU Platform1 on November 30th, 2020.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.3-release-notes.pdf

Ticket Reference for this activity CMB-86294.
Nov 30, 22:06 PST
Nov 30, 2020
Completed - The scheduled maintenance has been completed.
Nov 30, 16:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 10:30 PST
Scheduled - A new release of Qualys Suite PORTAL 3.3.0.0 is scheduled to be released into production on In Platform 1 on November 30th, 2020.

The deployment is completely transparent to users and will require no downtime

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.3-release-notes.pdf

Ticket Reference for this activity CMB-86296
Nov 17, 08:25 PST
Completed - The scheduled maintenance has been completed.
Nov 30, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 01:00 PST
Scheduled - A new release of Endpoint Detection and Response (EDR) 1.1.0 is going to be released into production on US Platform1 on November 30th, 2020.

Endpoint Detection and Response module may temporarily be unavailable during this period.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-endpoint-detection-and-response-1.1.0-release-notes.pdf

Ticket Reference for this activity CMB-86939
Nov 29, 23:07 PST
Completed - The scheduled maintenance has been completed.
Nov 30, 08:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 03:30 PST
Scheduled - A new version of Asset Inventory (AI) 1.3.0.0 is going to be released into production on Qualys CA Platform 1 on 30th Nov, 2020.

The Asset Inventory (AI) module may temporarily be unavailable during this period

Release Notes: https://www.qualys.com/docs/release-notes/qualys-itam-1.3-release-notes.pdf

Ticket Reference for this activity:CMB-86699
Nov 30, 02:15 PST
Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020
Completed - The scheduled maintenance has been completed.
Nov 27, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 01:00 PST
Scheduled - A new release of Endpoint Detection and Response (EDR) 1.1.0 is going to be released into production on CA Platform1 on November 27th, 2020.

Endpoint Detection and Response module may temporarily be unavailable during this period.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-endpoint-detection-and-response-1.1.0-release-notes.pdf

Ticket Reference for this activity CMB-86945
Nov 26, 23:44 PST
Resolved - This incident has been resolved.
Nov 27, 09:28 PST
Monitoring - Qualys Cloud Platform Operations have deployed a fix for the issue causing CA UI to display blank data in Chrome, Edge, and Internet Explorer and we are monitoring the results.

Further updates will be shared as they become available.

Ticket Reference for this incident: IM-4836
Nov 27, 08:47 PST
Update - Qualys Cloud Platform Operations are continuing to deploy a fix for the issue causing CA UI to display blank data in Chrome, Edge, and Internet Explorer.
Fix has been deployed on Qualys US Platform 2 and Qualys US Platform 3. Further updates will be shared as they become available.

Ticket Reference for this incident: IM-4836
Nov 26, 21:02 PST
Update - Qualys Cloud Platform Operations are continuing to deploy a fix for the issue causing CA UI to display blank data in Chrome, Edge, and Internet Explorer. Further updates will be shared as they become available.

Ticket Reference for this incident: IM-4836
Nov 26, 04:29 PST
Update - Qualys Cloud Platform Operations has identified a fix for the issue causing CA UI to display blank data in Chrome, Edge, and Internet Explorer. We will be deploying a hotfix to fix this issue. Further updates will be shared as they become available.

Ticket Reference for this incident: IM-4836
Nov 25, 23:58 PST
Identified - Qualys Cloud Platform Operations has identified the issue causing CA UI to display blank data in Chrome, Edge, and Internet Explorer. Further updates will be shared as they become available.

Ticket Reference for this incident: IM-4836
Nov 25, 19:54 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing CA UI to display blank data in Chrome, Edge, and Internet Explorer. Further updates will be shared as they become available.
Nov 25, 13:32 PST
Completed - The scheduled maintenance has been completed.
Nov 27, 08:45 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 02:45 PST
Scheduled - A new release of Qualys Suite PORTAL 3.3.0.0-9 is going to be released into production on EU Platform 2 on November 27th, 2020.

The deployment is completely transparent to users and will require no downtime

Ticket Reference for this activity CMB-87056.
Nov 27, 01:37 PST
Completed - The scheduled maintenance has been completed.
Nov 27, 04:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 22:30 PST
Scheduled - A new release of Qualys Suite PORTAL 3.3.0.0-9 is going to be released into production on CA Platform 1 on November 26th, 2020.

The deployment is completely transparent to users and will require no downtime

Ticket Reference for this activity CMB-87058.
Nov 26, 21:17 PST
Nov 26, 2020
Completed - The scheduled maintenance has been completed.
Nov 26, 14:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 11:15 PST
Scheduled - A new release of Qualys Suite PORTAL 3.3.0.0-9 is going to be released into production on US Platform 2 on November 26th, 2020.

The deployment is completely transparent to users and will require no downtime

Ticket Reference for this activity CMB-87053.
Nov 26, 10:12 PST
Completed - The scheduled maintenance has been completed.
Nov 26, 09:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 03:00 PST
Scheduled - A new release of Qualys Suite PORTAL 3.3.0.0-9 is going to be released into production on US Platform 3 on November 26th, 2020.

The deployment is completely transparent to users and will require no downtime

Ticket Reference for this activity CMB-87054
Nov 26, 01:34 PST
Completed - The scheduled maintenance has been completed.
Nov 26, 09:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 21:00 PST
Scheduled - A new release of Qualys Suite PORTAL 3.3.0.0 is scheduled to be released into production on US Platform 1 on November 25th, 2020.

The deployment is completely transparent to users and will require no downtime

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.3-release-notes.pdf

Ticket Reference for this activity CMB-86291
Nov 17, 08:28 PST
Completed - The scheduled maintenance has been completed.
Nov 26, 02:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 01:30 PST
Scheduled - A new release of Endpoint Detection and Response UI (EDR) 1.1.0 is going to be released into production on US Platform2 on November 26th, 2020.

Endpoint Detection and Response module may temporarily be unavailable during this period.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-endpoint-detection-and-response-1.1.0-release-notes.pdf

Ticket Reference for this activity CMB-86940
Nov 26, 00:26 PST
Nov 25, 2020
Completed - The scheduled maintenance has been completed.
Nov 25, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 11:06 PST
Scheduled - A new release of CertView 2.7.3.0 (CERT) is going to be released into production on November 25, 2020.

CertView module may temporarily be unavailable during this period

Ticket Reference for this activity: CMB-86263

Release Notes: https://www.qualys.com/docs/release-notes/qualys-certificateview-2.7.3-release-notes.pdf
Nov 25, 09:34 PST
Resolved - This incident has been resolved.
Nov 25, 14:47 PST
Monitoring - Qualys Cloud Platform Operations has taken corrective action against the issue causing the EU Platform 2 UI/API to become unavailable and functionality has been restored. Monitoring will continue through resolution of this issue.

Ticket reference for this activity: IM-4834
Nov 25, 11:20 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 2 UI and API to become unavailable. Further updates will be shared as they become available.

Ticket reference for this activity: IM-4834
Nov 25, 08:18 PST
Resolved - This incident has been resolved.
Nov 25, 13:10 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing the Patch Management catalog to fail to upload on US Platform 2. This will result in failed patch downloads, and the teams will provide updates as the catalog is properly updated.

Ticket reference for this activity: IM-4835
Nov 25, 09:12 PST
Completed - Due to some unforeseen issues, Qualys Cloud Platform Operations has to cancel this deployment. We will reschedule this deployment and the new schedule will be shared at the earliest. We regret the inconvenience caused.
Nov 25, 12:26 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 10:30 PST
Scheduled - A new release of Qualys Suite PORTAL 3.3.0.0 is scheduled to be released into production on EU Platform 1 on November 25th, 2020.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.3-release-notes.pdf

Ticket Reference for this activity CMB-86294
Nov 17, 08:31 PST
Completed - The scheduled maintenance has been completed.
Nov 25, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 00:00 PST
Scheduled - Qualys Cloud Platform Operations will be migrating Out-of-Band Configuration Assessment data on Qualys CA Platform 1 on 25th Nov'2020.

Out-of-Band Configuration Assessment (OCA) module will be unavailable during the migration window.

Ticket reference for this activity CMB-86674.
Nov 19, 06:29 PST
Completed - The scheduled maintenance has been completed.
Nov 25, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 21:00 PST
Scheduled - A new release of Qualys Suite PORTAL 3.3.0.0 is scheduled to be released into production on US Platform 2 on November 24th, 2020.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.3-release-notes.pdf

Ticket Reference for this activity CMB-86292
Nov 17, 08:33 PST
Nov 24, 2020
Completed - The scheduled maintenance has been completed.
Nov 24, 16:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 10:30 PST
Scheduled - A new release of Qualys Suite PORTAL 3.3.0.0 is scheduled to be released into production on EU Platform 2 on November 24th, 2020.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.3-release-notes.pdf

Ticket Reference for this activity CMB-86295
Nov 17, 08:36 PST
Completed - The scheduled maintenance has been completed.
Nov 24, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 13:00 PST
Scheduled - Emergency maintenance on Qualys EU Platform 2 has been scheduled on November 24 to improve database performance.

Ticket Reference for this activity CMB-86596
Nov 19, 11:29 PST
Completed - The scheduled maintenance has been completed.
Nov 24, 08:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 02:30 PST
Scheduled - A new release of Qualys Suite QWEB-10.5.0.0-1 is scheduled to be released into production.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.5-release-notes.pdf
Ticket Reference for this activity: CMB-86192
Nov 12, 17:28 PST
Completed - The scheduled maintenance has been completed.
Nov 24, 08:20 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 22:00 PST
Scheduled - A new release of Qualys Suite PORTAL 3.3.0.0 is scheduled to be released into production on US Platform 3 on November 23rd, 2020.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.3-release-notes.pdf

Ticket Reference for this activity CMB-86293
Nov 17, 08:39 PST
Resolved - This incident has been resolved.
Nov 24, 07:20 PST
Update - Qualys Cloud Platform Operations has taken corrective action for an issue that was causing Cloud Agent Delta Backlog. The data is processing consistently, and the backlog is reducing. We are continuing to monitor the results. Further updates will be shared as they become available.
The ticket reference for this incident is IM-4819.
Nov 24, 01:20 PST
Monitoring - Qualys Cloud Platform Operations has taken corrective action for an issue which was causing a Cloud Agent Delta Backlog. The data is processing consistently, and the backlog is reducing. We are monitoring the results. Further updates will be shared as they become available.
Ticket reference for this activity is IM-4819.
Nov 23, 19:35 PST
Identified - Qualys Cloud Platform Operations has identified an issue which is causing a Cloud Agent Delta Backlog. The backlog is under reducing trend. Users will notice that the latest information related to Cloud Agent is delayed in appearing within Vulnerability Management, Cloud Agent, and Asset View modules. Further updates will be shared as they become available.
Ticket reference for this activity is IM-4819
Nov 23, 15:24 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing a Cloud Agent Delta Backlog.

Users will notice that data will take longer than expected to be visible in AssetView and Cloud Agent UI.

Further updates will be shared as they become available.

Ticket reference for this activity is IM-4819
Nov 23, 13:06 PST
Completed - The scheduled maintenance has been completed.
Nov 24, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 01:30 PST
Scheduled - A new release of Container Security 1.6.8.6 is scheduled to be released into production on US Platform2 on November 24th, 2020.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-container-security-1.6.8.6-release-notes.pdf

Ticket Reference for this activity: CMB-85823
Nov 20, 03:42 PST
Nov 23, 2020
Completed - The scheduled maintenance has been completed.
Nov 23, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 12:00 PST
Scheduled - Planned downtime maintenance on the Qualys EU Platform 1 requires a 9-hour downtime on Nov 23, 2020, starting at 12:00 PDT and ending at 21:00 PDT on Nov 23, 2020.

Ticket Reference for this activity CMB-81422.

For details, see https://www.qualys.com/notifications/platform-eu1/
Sep 15, 23:21 PDT
Completed - The scheduled maintenance has been completed.
Nov 23, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 10:00 PST
Scheduled - A new release of Qualys Suite QWEB-10.5.0.0-1 is scheduled to be released into production.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.5-release-notes.pdf
Ticket Reference for this activity: CMB-86187
Nov 12, 17:26 PST
Completed - The scheduled maintenance has been completed.
Nov 23, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 01:00 PST
Scheduled - A new release of CertView 2.7.3.0 (CERT) is going to be released into production on November 23, 2020.

CertView module may temporarily be unavailable during this period.

Ticket Reference for this activity: CMB-86264

Release Notes: https://www.qualys.com/docs/release-notes/qualys-certificateview-2.7.3-release-notes.pdf
Nov 22, 23:18 PST
Completed - The scheduled maintenance has been completed.
Nov 23, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 00:00 PST
Scheduled - A new release of Qualys Suite PORTAL 3.3.0.0 is scheduled to be released into production on CA Platform 1 on November 23th, 2020.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.3-release-notes.pdf

Ticket Reference for this activity CMB-86297
Nov 17, 08:41 PST
Completed - The scheduled maintenance has been completed.
Nov 23, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 21:00 PST
Scheduled - A new release of CertView 2.7.3.0 (CERT) is going to be released into production on US Platform 3 on November 22, 2020.

CertView module may temporarily be unavailable during this period.

Ticket Reference for this activity: CMB-86260

Release Notes: https://www.qualys.com/docs/release-notes/qualys-certificateview-2.7.3-release-notes.pdf
Nov 22, 19:15 PST
Nov 22, 2020
Nov 21, 2020

No incidents reported.

Nov 20, 2020
Completed - The scheduled maintenance has been completed.
Nov 20, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 11:01 PST
Scheduled - A new release of Endpoint Detection and Response (EDR) 1.1.0 is going to be released into production on US Platform2 on November 20th, 2020.

Endpoint Detection and Response module may temporarily be unavailable during this period.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-endpoint-detection-and-response-1.1.0-release-notes.pdf

Ticket Reference for this activity CMB-86737
Nov 19, 20:21 PST
Completed - The scheduled maintenance has been completed.
Nov 20, 08:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 02:30 PST
Scheduled - A new release of Qualys Suite QWEB-10.5.0.0-1 is scheduled to be released into production.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.5-release-notes.pdf
Ticket Reference for this activity: CMB-86188
Nov 12, 17:22 PST
Completed - The scheduled maintenance has been completed.
Nov 20, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:01 PST
Scheduled - A new release of Qualys Suite QWEB-10.5.0.0-1 is scheduled to be released into production.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.5-release-notes.pdf
Ticket Reference for this activity: CMB-86189
Nov 12, 17:20 PST
Completed - The scheduled maintenance has been completed.
Nov 20, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 18:00 PST
Scheduled - Planned downtime maintenance on the Qualys US Platform 3 requires a 9-hour downtime on Nov 19, 2020, starting at 18:00 PDT and ending at 03:00 PDT on Nov 20, 2020.

Ticket Reference for this activity CMB-81421.

For details, see https://www.qualys.com/notifications/platform-us3/
Sep 15, 23:17 PDT
Nov 19, 2020
Completed - The scheduled maintenance has been completed.
Nov 19, 18:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 14:00 PST
Scheduled - A new release of CertView 2.7.3.0 (CERT) is going to be released into production on EU Platform 2 on November 19, 2020.

CertView module may temporarily be unavailable during this period.

Ticket Reference for this activity: CMB-86262

Release Notes: https://www.qualys.com/docs/release-notes/qualys-certificateview-2.7.3-release-notes.pdf
Nov 19, 12:52 PST
Completed - The scheduled maintenance has been completed.
Nov 19, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:01 PST
Scheduled - A new release of Qualys Suite QWEB-10.5.0.0-1 is scheduled to be released into production.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.5-release-notes.pdf
Ticket Reference for this activity: CMB-86190
Nov 12, 17:18 PST
Completed - The scheduled maintenance has been completed.
Nov 19, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 21:01 PST
Scheduled - A new release of CertView 2.7.3.0 (CERT) is going to be released into production on US Platform 2 on November 18, 2020.

CertView module may temporarily be unavailable during this period.

Ticket Reference for this activity: CMB-86259

Release Notes: https://www.qualys.com/docs/release-notes/qualys-certificateview-2.7.3-release-notes.pdf
Nov 18, 19:12 PST
Nov 18, 2020
Completed - The scheduled maintenance has been completed.
Nov 18, 16:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 12:00 PST
Scheduled - A new release of CertView 2.7.3.0 (CERT) is going to be released into production on EU Platform 1 on November 18, 2020.
CertView module may temporarily be unavailable during this period.

Ticket Reference for this activity: CMB-86261

Release Notes: https://www.qualys.com/docs/release-notes/qualys-certificateview-2.7.3-release-notes.pdf
Nov 18, 10:17 PST
Completed - The scheduled maintenance has been completed.
Nov 18, 06:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 02:00 PST
Scheduled - A Hot Fix release of Qualys Suite PORTAL 3.2.1.0-8 is scheduled to be released into production on CA Platform1 on November 18th, 2020.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity : CMB-86212
Nov 18, 00:02 PST
Completed - The scheduled maintenance has been completed.
Nov 18, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 22:00 PST
Scheduled - A Hot Fix release of Qualys Suite PORTAL 3.2.1.0-8 is scheduled to be released into production on US Platform2 on November 17th, 2020.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity : CMB-86207
Nov 17, 20:37 PST
Nov 17, 2020
Resolved - This incident has been resolved.
Nov 17, 18:45 PST
Monitoring - Qualys Cloud Platform Operations has identified the issue where users would see an error while launching a scan and a fix has been implemented. We are monitoring the results. Further updates will be shared as they become available.
Nov 17, 08:09 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue where users would see an error while launching a scan: "Unable to communicate with Scanner Services. Please try again later." Further updates will be shared as they become available.

The ticket reference for this activity is IM-4778.
Nov 17, 07:48 PST
Completed - The scheduled maintenance has been completed.
Nov 17, 18:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 14:02 PST
Scheduled - A new release of CertView 2.7.3.0 (CERT) is going to be released into production on November 17, 2020.

CertView module may temporarily be unavailable during this period.

Ticket Reference for this activity: CMB-86258

Release Notes: https://www.qualys.com/docs/release-notes/qualys-certificateview-2.7.3-release-notes.pdf
Nov 17, 09:17 PST
Completed - The scheduled maintenance has been completed.
Nov 17, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 10:00 PST
Scheduled - A new release of Qualys Suite QWEB-10.5.0.0-1 is scheduled to be released into production.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.5-release-notes.pdf
Ticket Reference for this activity: CMB-86191
Nov 12, 17:15 PST
Completed - The scheduled maintenance has been completed.
Nov 17, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 01:31 PST
Scheduled - A Hot Fix release of Qualys Suite PORTAL 3.2.1.0-8 is scheduled to be released into production on US Platform3 on November 17th, 2020.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity : CMB-86208
Nov 16, 23:56 PST
Completed - The scheduled maintenance has been completed.
Nov 17, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 22:00 PST
Scheduled - A new release of Qualys Suite QWEB-10.5.0.0-1 is scheduled to be released into production.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.5-release-notes.pdf
Ticket Reference for this activity: CMB-86193
Nov 12, 17:08 PST
Completed - The scheduled maintenance has been completed.
Nov 17, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 21:00 PST
Scheduled - A Hot Fix release of Qualys Suite PORTAL 3.2.1.0-8 is scheduled to be released into production on US Platform1 on November 16th, 2020.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity CMB-86206
Nov 16, 19:49 PST
Resolved - Qualys Cloud Platform Operations has implemented the fix on Qualys CA POD. The controls are evaluating as expected. This incident has been resolved.
Nov 17, 00:28 PST
Update - Qualys Cloud Platform Operations will be implementing a fix for the issue where Azure Controls 50020-50023 are not evaluating on Qualys CA Platform 1. This is due to changes in the provider API response regarding the Security Contacts list. Actions are being taken to modify the way Qualys interacts with this API endpoint to resolve this issue.

The fix has been implemented on Qualys IN Platform 1, Qualys US Platform 1, 2, and 3, Qualys Eu Platform 1 and 2. The controls are evaluating as expected.

Further information will be shared as it becomes available.

Ticket reference for this activity: IM-4647
Nov 16, 02:34 PST
Update - Qualys Cloud Platform Operations is implementing a fix for the issue where Azure Controls 50020-50023 are not evaluating in production. This is due to changes in the provider API response regarding the Security Contacts list. Actions are being taken to modify the way Qualys interacts with this API endpoint to resolve this issue.

The fix has been implemented on Qualys IN Platform 1, Qualys US Platform 1, 2, and 3, Qualys Eu Platform 1 and 2. The controls are evaluating as expected.

Further information will be shared as it becomes available.

Ticket reference for this activity: IM-4647
Nov 13, 01:42 PST
Update - Qualys Cloud Platform Operations is implementing a fix for the issue where Azure Controls 50020-50023 are not evaluating in production. This is due to changes in the provider API response regarding the Security Contacts list. Actions are being taken to modify the way Qualys interacts with this API endpoint to resolve this issue.

The fix has been implemented on Qualys IN Platform 1, Qualys US Platform 2, and Qualys US Platform 3. The controls are evaluating as expected.

Further information will be shared as it becomes available.

Ticket reference for this activity: IM-4647
Nov 12, 06:08 PST
Update - Qualys Cloud Platform Operations is implementing a fix for the issue where Azure Controls 50020-50023 are not evaluating in production. This is due to changes in the provider API response regarding the Security Contacts list. Actions are being taken to modify the way Qualys interacts with this API endpoint to resolve this issue. Further information will be shared as it becomes available.

Ticket reference for this activity: IM-4647
Nov 11, 18:20 PST
Update - Qualys Cloud Platform Operations is implementing a fix for the issue where Azure Controls 50020-50023 are not evaluating in production. This is due to changes in the provider API response regarding the Security Contacts list. Actions are being taken to modify the way Qualys interacts with this API endpoint to resolve this issue. Further information will be shared as it becomes available.

Ticket reference for this activity: IM-4647
Nov 10, 20:12 PST
Update - Qualys Cloud Platform Operations is continuing to work on a fix for the issue where Azure Controls 50020-50023 are not evaluating in production. This is due to changes in the provider API response regarding the Security Contacts list. Actions are being taken to modify the way Qualys interacts with this API endpoint to resolve this issue. Further information will be shared as it becomes available.

Ticket reference for this activity: IM-4647
Nov 7, 02:16 PST
Update - Qualys Cloud Platform Operations is continuing to work on a fix for the issue where Azure Controls 50020-50023 are not evaluating in production. This is due to changes in the provider API response regarding the Security Contacts list. Actions are being taken to modify the way Qualys interacts with this API endpoint to resolve this issue. Further information will be shared as it becomes available.

Ticket reference for this activity: IM-4647
Nov 5, 18:52 PST
Update - Qualys Cloud Platform Operations is continuing to work on a fix for the issue where Azure Controls 50020-50023 are not evaluating in production. This is due to changes in the provider API response regarding the Security Contacts list. Actions are being taken to modify the way Qualys interacts with this API endpoint to resolve this issue. Further information will be shared as it becomes available.

Ticket reference for this activity: IM-4647
Nov 4, 17:25 PST
Update - Qualys Cloud Platform Operations is continuing to work on a fix for the issue where Azure Controls 50020-50023 are not evaluating in production. This is due to changes in the provider API response regarding the Security Contacts list. Actions are being taken to modify the way Qualys interacts with this API endpoint to resolve this issue. Further information will be shared as it becomes available.

Ticket reference for this activity: IM-4647
Nov 3, 18:48 PST
Update - Qualys Cloud Platform Operations is continuing to work on a fix for the issue where Azure Controls 50020-50023 are not evaluating in production. This is due to changes in the provider API response regarding the Security Contacts list. Actions are being taken to modify the way Qualys interacts with this API endpoint to resolve this issue. Further information will be shared as it becomes available.

Ticket reference for this activity: IM-4647
Nov 2, 18:17 PST
Update - Qualys Cloud Platform Operations is continuing to work on a fix for the issue where Azure Controls 50020-50023 are not evaluating in production. This is due to changes in the provider API response regarding the Security Contacts list. Actions are being taken to modify the way Qualys interacts with this API endpoint to resolve this issue. Further information will be shared as it becomes available.

Ticket reference for this activity: IM-4647
Nov 2, 02:32 PST
Update - Qualys Cloud Platform Operations is continuing to work on a fix for the issue where Azure Controls 50020-50023 are not evaluating in production. This is due to changes in the provider API response regarding the Security Contacts list. Actions are being taken to modify the way Qualys interacts with this API endpoint to resolve this issue. Further information will be shared as it becomes available.

Ticket reference for this activity: IM-4647
Oct 31, 04:55 PDT
Update - Qualys Cloud Platform Operations is continuing to work on a fix for the issue where Azure Controls 50020-50023 are not evaluating in production. This is due to changes in the provider API response regarding the Security Contacts list. Actions are being taken to modify the way Qualys interacts with this API endpoint to resolve this issue. Further information will be shared as it becomes available.

Ticket reference for this activity: IM-4647
Oct 29, 18:35 PDT
Update - Qualys Cloud Platform Operations is continuing to work on a fix for the issue where Azure Controls 50020-50023 are not evaluating in production. This is due to changes in the provider API response regarding the Security Contacts list. Actions are being taken to modify the way Qualys interacts with this API endpoint to resolve this issue. Further information will be shared as it becomes available.

Ticket reference for this activity: IM-4647
Oct 29, 03:45 PDT
Update - Qualys Cloud Platform Operations is continuing to work on a fix for the issue where Azure Controls 50020-50023 are not evaluating in production. This is due to changes in the provider API response regarding the Security Contacts list. Actions are being taken to modify the way Qualys interacts with this API endpoint to resolve this issue. Further information will be shared as it becomes available.

Ticket reference for this activity: IM-4647
Oct 27, 22:38 PDT
Update - Qualys Cloud Platform Operations is continuing to work on a fix for the issue where Azure Controls 50020-50023 are not evaluating in production. This is due to changes in the provider API response regarding the Security Contacts list. Actions are being taken to modify the way Qualys interacts with this API endpoint to resolve this issue. Further information will be shared as it becomes available.

Ticket reference for this activity: IM-4647
Oct 27, 04:18 PDT
Identified - Qualys Cloud Platform Operations has identified an issue where Azure Controls 50020-50023 are not evaluating in production. This is due to changes in the provider API response regarding the Security Contacts list. Actions are being taken to modify the way Qualys interacts with this API endpoint to resolve this issue. More information will be shared as it becomes available.

Ticket reference for this activity: IM-4647
Oct 26, 14:23 PDT