Qualys, Inc. Status

Monitoring - The performance of UI has been restored. Qualys Cloud Operations team is monitoring the status and would report if there are any changes in the status.
Mar 25, 07:12 PDT

Investigating - EU Platform 2 is currently experiencing intermitten overall slowness in the UI. Qualys Cloud Platform Operations are currently investigating the issue. Further updates will be shared as they become available.
Mar 25, 05:04 PDT

US Platform 1 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

CloudView (CV) Operational

Container Security (CS) Operational

Asset Inventory ( AI) Operational

US Platform 2 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Container Security (CS) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

Cert View (CV) Operational

CloudView (CV) Operational

Asset Inventory ( AI) Operational

US Platform 3 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

CloudView (CV) Operational

Container Security (CS) Operational

Asset Inventory ( AI) Operational

CertView (CERT) Operational

EU Platform 1 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

CloudView (CV) Operational

Container Security (CS) Operational

CertView(CERT) Operational

Asset Inventory ( AI) Operational

EU Platform 2 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

Container Security (CS) Operational

CloudView (CV) Operational

IN Platform 1 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Indication of Compromise (IOC) Operational

Policy Compliance (PC) Operational

PCI Compliance (PCI) Operational

File Integrity Monitoring (FIM) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

Malware Detection (MD) Operational

CloudView (CV) Operational

Container Security (CS) Operational

CertView Operational

Asset Inventory ( AI) Operational

PCI Platform Operational

Free Services Operational

FreeScan Operational

BrowserCheck Operational

SSL Labs Operational

US Platform 4 Operational

Cloud Agent (CA) Operational

AssetView (AV) Operational

Vulnerability Management (VM) Operational

Threat Protection (TP) Operational

Security Configuration Assessment (SCA) Operational

Continuous Monitoring (CM) Operational

Policy Compliance (PC) Operational

Security Assessment Questionnaire (SAQ) Operational

Web Application Scanning (WAS) Operational

Web Application Firewall (WAF) Operational

CloudView (CV) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[Scheduled] US Shared Cloud Platform 2 Release: CA, AV, TP, SAQ & WAS Mar 25, 13:00-15:00 PDT

A new release of Qualys Cloud Platform 2.37 is scheduled to be released in production on the US Shared Cloud Platform 2 on Mar 25 2019. The deployment is completely transparent to users and will require no downtime.

Please find the release notes here:
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-237-release-notes.pdf
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-237-api-release-notes.pdf
Posted on Mar 25, 12:30 PDT

[Scheduled] EU Shared Cloud Platform 2 Release: CA, AV, TP, SAQ & WAS Mar 25, 14:00-15:00 PDT

A new release of Qualys Cloud Platform 2.37 is scheduled to be released in production on the EU Shared Cloud Platform 2 on Mar 25 2019. The deployment is completely transparent to users and will require no downtime.

Please find the release notes here:
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-237-release-notes.pdf
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-237-api-release-notes.pdf
Posted on Mar 25, 12:33 PDT

Past Incidents

Mar 24, 2019

No incidents reported.

Mar 23, 2019

No incidents reported.

Mar 22, 2019

US Platform 1: CloudView module is inaccessible

Resolved - This incident has been resolved.
Mar 22, 10:59 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 22, 08:49 PDT

Investigating - US Platform 1 is currently experiencing an issue CloudView module is inaccessible. Qualys Cloud Operations is investigating to restore service as soon as possible. Further updates will be provided as they become available.
Mar 22, 08:08 PDT

Mar 21, 2019

No incidents reported.

Mar 20, 2019

US Platform 1: Container Security module is inaccessible

Resolved - This incident has been resolved.
Mar 20, 23:59 PDT

Monitoring - Qualys Cloud Operations has taken the necessary steps to mitigate the issue. The service has now been restored and will continue to monitor to ensure stability.
Mar 20, 13:26 PDT

Investigating - US Platform 1 is currently experiencing an issue Container Security module is inaccessible. Qualys Cloud Operations is investigating to restore service as soon as possible. Further updates will be provided as they become available.
Mar 20, 11:53 PDT

[Scheduled] IN01 Shared Cloud Platform 01 Release: CA, AV, TP, SAQ & WAS

Completed - The scheduled maintenance has been completed.
Mar 20, 19:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 17:30 PDT

Scheduled - A new release of Qualys Cloud Platform 2.37 is scheduled to be released in production on the IN Shared Cloud Platform 1 on Feb 20 2019. The deployment is completely transparent to users and will require no downtime.

Please find the release notes here:
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-237-release-notes.pdf
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-237-api-release-notes.pdf
Mar 20, 16:59 PDT

Mar 19, 2019

US Platform 1 External Scanning impacted

Resolved - This incident has been resolved.
Mar 19, 20:28 PDT

Investigating - US Platform 1 is currently experiencing an issue where external VM, PC, PCI, and WAS scans are intermittently ending in error. Qualys Cloud Operations is investigating to restore service as soon as possible. Further updates will be provided as they become available.
Mar 19, 13:55 PDT

[Scheduled] US POD2: IOC Release

Completed - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 19, 17:05 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 16:30 PDT

Scheduled - A new update for Indication of Compromise (IOC) module is scheduled to be released into production on the Qualys US Platform 2 on Mar 19, 2019. Indication of Compromise (IOC) module may not be functional during this period.
Mar 19, 16:18 PDT

Mar 18, 2019

EU_Platform 1: Platform UI slowness

Resolved - This incident has been resolved.
Mar 18, 12:26 PDT

Monitoring - The performance of UI has been restored. Qualys Cloud Operations team is monitoring the status and would report if there are any changes in the status.
Mar 18, 04:46 PDT

Investigating - Currently, some Qualys Users are reporting the inability to access the platform at this time. Other Users, while able to log in, are experiencing overall slowness in the UI. Qualys Cloud Platform Operations are currently investigating the issue. Further updates will be shared as they become available.
Mar 18, 03:08 PDT

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

[Scheduled] EU Shared Cloud Platform 2 Release: Qualys Cloud Suite 8.18

Completed - The scheduled maintenance has been completed.
Mar 15, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 15:00 PDT

Scheduled - A new release of Qualys Cloud Suite 8.18 is scheduled to be released in production on the EU Shared Cloud Platform 2 on Mar 15, 2019.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Please find the release notes here:
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-8.18-release-notes.pdf
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-8.18-api-release-notes.pdf
Mar 15, 14:31 PDT

[Scheduled] US Shared Cloud Platform 3 Release: Qualys Cloud Suite 8.18

Completed - The scheduled maintenance has been completed.
Mar 15, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 11:00 PDT

Scheduled - A new release of Qualys Cloud Suite 8.18 is scheduled to be released in production on the US Shared Cloud Platform 3 on Mar 15, 2019.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Please find the release notes here:
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-8.18-release-notes.pdf
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-8.18-api-release-notes.pdf
Mar 15, 09:34 PDT

[Scheduled] US Shared Cloud Platform 2 Release: Qualys Cloud Suite 8.18

Completed - The scheduled maintenance has been completed.
Mar 15, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 10:00 PDT

Scheduled - A new release of Qualys Cloud Suite 8.18 is scheduled to be released in production on the US2 Shared Cloud Platform 1 on Mar 15, 2019.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Please find the release notes here:
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-8.18-release-notes.pdf
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-8.18-api-release-notes.pdf
Mar 15, 09:33 PDT

EU Platform 1: UI Unavailable

Resolved - This incident has been resolved.
Mar 15, 10:46 PDT

Investigating - EU Platform 1 is currently experiencing an issue where the UI is displaying "Http/1.1 Service Unavailable". Qualys Cloud Operations is investigating to restore service as soon as possible. Further updates will be provided as they become available.
Mar 15, 09:30 PDT

Mar 14, 2019

[Scheduled] US Shared Cloud Platform 1 Release: Qualys Cloud Suite 8.18

Completed - The scheduled maintenance has been completed.
Mar 14, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 14:01 PDT

Scheduled - A new release of Qualys Cloud Suite 8.18 is scheduled to be released in production on the US1 Shared Cloud Platform 1 on Mar 14, 2019.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Please find the release notes here:
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-8.18-release-notes.pdf
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-8.18-api-release-notes.pdf
Mar 14, 13:46 PDT

US Platform 2 : Unable to access various modules (IOC/CS/FIM/CertView/CloudView)

Resolved - This incident has been resolved.
Mar 14, 12:46 PDT

Investigating - Qualys Cloud Operations team is investigating the reason for unavailability of few portal modules, i.e. FIM - File Integrity Monitoring, IOC - Indicator Of Compromise, CS - Container Security,CloudView and CertView. More updates to follow.
Mar 14, 11:15 PDT

Mar 13, 2019

EU_Platform 2: Platform UI slowness

Resolved - This incident has been resolved.
Mar 13, 21:32 PDT

EU Platform 1: UI Unavailable

Resolved - This issue is resolved.
Mar 13, 19:25 PDT

Monitoring - Qualys Cloud Operations has taken necessary steps to mitigate the issue. The UI has now been restored and will continue to monitor to ensure stability.
Mar 13, 13:06 PDT

[Scheduled] EU Shared Cloud Platform 1 Release: Qualys Cloud Suite 8.18

Completed - The scheduled maintenance has been completed.
Mar 13, 18:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 15:31 PDT

Scheduled - A new release of Qualys Cloud Suite 8.18 is scheduled to be released in production on the EU Shared Cloud Platform 1 on Mar 13, 2019.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Please find the release notes here:
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-8.18-release-notes.pdf
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-8.18-api-release-notes.pdf
Mar 13, 15:13 PDT

[Scheduled] IND Shared Cloud Platform 1 Release: Qualys Cloud Suite 8.18

Completed - The scheduled maintenance has been completed.
Mar 13, 15:15 PDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 13, 15:14 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 14:00 PDT

Scheduled - A new release of Qualys Cloud Suite 8.18 is scheduled to be released in production on the IND Shared Cloud Platform 1 on Jan 13, 2019.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Please find the release notes here:
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-8.18-release-notes.pdf
https://www.qualys.com/docs/release-notes/qualys-cloud-suite-8.18-api-release-notes.pdf
Mar 13, 13:45 PDT

Mar 12, 2019

[Scheduled] Shared POD - Cloud Agent Mac 2.3.2

Completed - The scheduled maintenance has been completed.
Mar 12, 17:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 13:30 PDT

Scheduled - Cloud Agent Mac 2.3.2
-------------------------------
A new release of Qualys Cloud Agent Mac 2.3.2 is scheduled to be released in production on .

For details of this release, see Cloud Agent Mac 2.3.2 release notes: https://www.qualys.com/documentation/release-notes/
Mar 12, 13:05 PDT

US Platform 3 - Cloudview Upgrade Maintenance Notification

Resolved - This incident has been resolved.
Mar 12, 07:45 PDT

Identified - A new update for Cloudview module is scheduled to be released into production on the Qualys US Platform 3 on March 12 , 2019 for 4 hours from 06:50 AM PST. Cloudview module may not be functional during this period.
Mar 12, 06:50 PDT

Mar 11, 2019

US Platform 3: UI Unavailable

Resolved - This issue is resolved.
Mar 11, 17:30 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 11, 13:28 PDT

Identified - The issue has been identified and a fix is being implemented.
Mar 11, 13:13 PDT

Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing US Platform 3 UI across Cloud Apps to become unavailable for users. Further updates will be shared as they become available.
Mar 11, 12:49 PDT

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