US Platform 2: Performance Degradation in the Container Security Module (IM-5538)
Update - Qualys Cloud Platform Operations has identified the issue causing performance degradation in the Container Security module on the Qualys US Platform 2 and implemented measures to eliminate any further impact to performance. A hotfix is being worked on to address this issue. Further updates will be shared as they become available.
Ticket reference for this Incident: IM-5538
Mar 5, 22:11 PST
Monitoring - Qualys Cloud Platform Operations has identified the issue causing performance degradation in the Container Security module on the Qualys US Platform 2. A fix has been implemented. We are monitoring the results.
Further updates will be shared as they become available.
Ticket reference for this Incident: IM-5538
Mar 5, 16:13 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue that is causing performance degradation in the Container Security module on the Qualys US Platform 2.
Users may notice slow responses on UI for the container security application.
Further updates will be shared as they become available.
Ticket reference for this Incident: IM-5538
Mar 5, 15:50 PST
EU Platform 2 : QGS Application Degraded Performance (IM-5305)
Update - Qualys Cloud Platform Operations is working on the issue causing degraded performance on EU Platform 2 for QGS applications.
Users may notice a delay in getting their appliance stats updated in the QGS UI.
Further updates will be shared as they become available.
Ticket reference for this Incident: IM-5305
Mar 5, 15:53 PST
Investigating - Qualys team is working on the issue causing degraded performance on EU Platform 2 for QGS applications. Users may notice a delay in getting their appliance stats updated in the QGS UI
Mar 5, 10:06 PST
US Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
Asset Inventory (AI) ? Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
CertView (CERT) Operational
Secure Enterprise Mobility (SEM) Beta Operational
Endpoint Detection and Response (EDR) Operational
US Platform 2 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Container Security (CS) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
Cert View (CERT) Operational
CloudView (CV) ? Operational
Asset Inventory (AI) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
Secure Enterprise Mobility (SEM) Beta Operational
Endpoint Detection and Response (EDR) Operational
SaaS Detection and Response (SDR) Operational
US Platform 3 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
Asset Inventory (AI) ? Operational
CertView (CERT) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
Secure Enterprise Mobility (SEM) Beta Operational
Endpoint Detection and Response (EDR) Operational
EU Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
CertView(CERT) Operational
Asset Inventory (AI) ? Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
Secure Enterprise Mobility (SEM) Beta Operational
Endpoint Detection and Response (EDR) Operational
SaaS Detection and Response (SDR) Operational
EU Platform 2 Degraded Performance
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
Container Security (CS) Operational
CloudView (CV) Operational
Asset Inventory (AI) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Degraded Performance
CertView (CERT) Operational
Secure Enterprise Mobility (SEM) Beta Operational
Endpoint Detection and Response (EDR) Operational
IN Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
CertView Operational
Asset Inventory (AI) ? Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
Secure Enterprise Mobility (SEM) Beta Operational
Endpoint Detection and Response (EDR) Operational
CA Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Policy Compliance (PC) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
CloudView (CV) Operational
Patch Management (PM) Operational
File Integrity Monitoring (FIM) Operational
Passive Scanner (PS) Operational
CertView (CERT) Operational
Asset Inventory (AI) ? Operational
Indication of Compromise (IOC) Operational
Qualys Gateway Service (QGS) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Web Application Firewall (WAF) Operational
Endpoint Detection and Response (EDR) Operational
Malware Detection (MD) Operational
Container Security (CS) Operational
AE Platform 1 Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
CloudView (CV) Operational
AssetView (AV) Operational
Asset Inventory (AI) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Policy Compliance (PC) Operational
File Integrity Monitoring (FIM) Operational
Web Application Scanning (WAS) Operational
Cloud Agent (CA) Operational
Security Assessment Questionnaire (SAQ) Operational
Endpoint Detection and Response (EDR) Operational
CertView (CERT) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
Continuous Monitoring (CM) Operational
Security Configuration Assessment (SCA) Operational
Container Security (CS) Operational
PCI Platform ? Operational
Free Services Operational
FreeScan ? Operational
BrowserCheck ? Operational
SSL Labs ? Operational
Qualys Community ? Operational
SaaS Detection and Response (SDR) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CA Platform 1: Qualys Suite QWEB-10.8.0.0-6 Release Notification (CMB-94195) Mar 8, 02:30-08:30 PST
A new release of Qualys Suite QWEB-10.8.0.0-6 is scheduled to be released into production on CA Platform 1 on March 8th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.8-release-notes.pdf

Ticket Reference for this activity: CMB-94195
Posted on Feb 23, 21:49 PST
AE Platform 1: Qualys Suite QWEB-10.8.0.0-6 Release Notification (CMB-94193) Mar 9, 02:30-08:30 PST
A new release of Qualys Suite QWEB-10.8.0.0-6 is scheduled to be released into production on AE Platform 1 on March 9th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.8-release-notes.pdf

Ticket Reference for this activity: CMB-94193
Posted on Feb 23, 21:54 PST
CA Platform 1 Quarterly Maintenance Notification (CMB-88349) Mar 18, 18:00 - Mar 19, 03:00 PST
Planned downtime maintenance on the Qualys CA Platform 1 requires a 9 hour downtime on Mar 18, 2021 starting at 18:00 PDT and ending at 03:00 PDT on Mar 19, 2020.

Ticket Reference for this activity CMB-88349.

For details, see https://www.qualys.com/notifications/platform-ca1/
Posted on Dec 18, 02:58 PST
IN Platform 1 Quarterly Maintenance Notification (CMB-88350) Mar 25, 06:00-15:00 PST
Planned downtime maintenance on the Qualys IN Platform 1 requires a 9-hour downtime on Mar 25th, 2020, starting at 06:00 PDT and ending at 15:00 PDT on Mar 25th, 2020.

Ticket Reference for this activity CMB-88350.

For details, see https://www.qualys.com/notifications/platform-in1/
Posted on Dec 18, 03:03 PST
Past Incidents
Mar 6, 2021

No incidents reported today.

Mar 5, 2021
EU Platform 2 Qualys Suite QWEB-10.8.0.0-7 Emergency Release Notification (CMB-95236)
Completed - The scheduled maintenance has been completed.
Mar 5, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 19:04 PST
Scheduled - An Emergency release of Qualys Suite QWEB-10.8.0.0-7 is scheduled to be released into production.
The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity: CMB-95236
Mar 5, 18:03 PST
EU Platform 1 Qualys Suite QWEB-10.8.0.0-7 Emergency Release Notification (CMB-95236)
Completed - The scheduled maintenance has been completed.
Mar 5, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 19:04 PST
Scheduled - An Emergency release of Qualys Suite QWEB-10.8.0.0-7 is scheduled to be released into production.
The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity: CMB-95236
Mar 5, 18:02 PST
US Platform 3 Qualys Suite QWEB-10.8.0.0-7 Emergency Release Notification (CMB-95236)
Completed - The scheduled maintenance has been completed.
Mar 5, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 19:04 PST
Scheduled - An Emergency release of Qualys Suite QWEB-10.8.0.0-7 is scheduled to be released into production.
The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity: CMB-95236
Mar 5, 18:01 PST
US Platform 2 Qualys Suite QWEB-10.8.0.0-7 Emergency Release Notification (CMB-95236)
Completed - The scheduled maintenance has been completed.
Mar 5, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 19:04 PST
Scheduled - An Emergency release of Qualys Suite QWEB-10.8.0.0-7 is scheduled to be released into production.
The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity: CMB-95236
Mar 5, 18:00 PST
US Platform 1 Qualys Suite QWEB-10.8.0.0-7 Emergency Release Notification (CMB-95236)
Completed - The scheduled maintenance has been completed.
Mar 5, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 19:03 PST
Scheduled - An Emergency release of Qualys Suite QWEB-10.8.0.0-7 is scheduled to be released into production.
The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity: CMB-95236
Mar 5, 17:59 PST
IN Platform 1 Qualys Suite QWEB-10.8.0.0-7 Emergency Release Notification (CMB-95236)
Completed - The scheduled maintenance has been completed.
Mar 5, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 19:03 PST
Scheduled - An Emergency release of Qualys Suite QWEB-10.8.0.0-7 is scheduled to be released into production.
The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity: CMB-95236
Mar 5, 17:57 PST
US Platform 1: Performance degradation in AV, AI, New VM Dashboard and CAUI module (IM-5468)
Resolved - This incident has been resolved.
Mar 5, 17:23 PST
Update - Qualys Cloud Platform Operations is continuing to monitor the issue causing performance degradation in AV, AI New VM Dashboard, and CAUI module on Qualys US Platform 1. Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, Asset Inventory, New VM Dashboard, and Cloud Agent UI. Existing and dynamic tag evaluation may also get impacted due to this. The delay is on a reducing trend. Further updates will be shared as they become available.

Ticket Reference for this incident: IM-5468.
Mar 5, 06:52 PST
Update - Qualys Cloud Platform Operations continues to monitor the issue causing performance degradation in AV, AI New VM Dashboard, and CAUI module on Qualys US Platform 1. Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, Asset Inventory, New VM Dashboard, and Cloud Agent UI. Existing and dynamic tag evaluation may also get impacted due to this. The delay is on a reducing trend. Further updates will be shared as they become available.

Ticket Reference for this incident: IM-5468.
Mar 4, 05:18 PST
Update - Qualys Cloud Platform Operations has implemented a fix for the issue causing performance degradation in AV, AI New VM Dashboard, and CAUI module on Qualys US Platform 1 and we are monitoring the results. Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, Asset Inventory, New VM Dashboard, and Cloud Agent UI. Existing and dynamic tag evaluation may also get impacted due to this. Further updates will be shared as they become available.

Ticket Reference for this incident: IM-5468.
Mar 3, 15:26 PST
Update - Qualys Cloud Platform Operations has implemented a fix for the issue causing performance degradation in AV, AI New VM Dashboard, and CAUI module on Qualys US Platform 1 and we are monitoring the results. Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, Asset Inventory, New VM Dashboard, and Cloud Agent UI. Existing and dynamic tag evaluation may also get impacted due to this. Further updates will be shared as they become available.

Ticket Reference for this incident: IM-5468.
Mar 3, 03:49 PST
Update - Qualys Cloud Platform Operations has implemented a fix for the issue causing performance degradation in AV, AI New VM Dashboard, and CAUI module on Qualys US Platform 1 and we are monitoring the results. Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, Asset Inventory, New VM Dashboard, and Cloud Agent UI. Existing and dynamic tag evaluation may also get impacted due to this. Further updates will be shared as they become available.

Ticket Reference for this incident: IM-5468.
Mar 2, 05:19 PST
Update - Qualys Cloud Platform Operations has implemented a fix for the issue causing performance degradation in AV, AI New VM Dashboard, and CAUI module on Qualys US Platform 1 and we are monitoring the results. Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, Asset Inventory, New VM Dashboard, and Cloud Agent UI. Existing and dynamic tag evaluation may also get impacted due to this. Further updates will be shared as they become available.
Mar 1, 15:29 PST
Monitoring - Qualys Cloud Platform Operations has implemented a fix for the issue causing performance degradation in AV, AI New VM Dashboard, and CAUI module on Qualys US Platform 1 and we are monitoring the results. Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, Asset Inventory, New VM Dashboard, and Cloud Agent UI. Existing and dynamic tag evaluation may also get impacted due to this. Further updates will be shared as they become available.


Ticket Reference for this incident: IM-5468.
Mar 1, 04:38 PST
Update - Qualys Cloud Platform Operations is continuing to investigate an issue causing performance degradation in AV, New VM Dashboard, and CAUI module on Qualys US Platform 1. Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, New VM Dashboard, and Cloud Agent UI. Existing and dynamic tag evaluation may also get impacted due to this. Further updates will be shared as they become available.


Ticket Reference for this incident: IM-5468.
Mar 1, 01:46 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, New VM Dashboard and CAUI module on Qualys US Platform 1. Some users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, New VM Dashboard, and Cloud Agent UI. Existing and dynamic tag evaluation may also get impacted due to this. Further updates will be shared as they become available.


Ticket Reference for this incident: IM-5468.
Feb 28, 21:49 PST
AE Platform1: Qualys Suite PORTAL 3.5.0.0-6 Release Notification (CMB-94228)
Completed - The scheduled maintenance has been completed.
Mar 5, 16:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 10:30 PST
Scheduled - A new release of Qualys Suite PORTAL 3.5.0.0-6 is scheduled to be released into production on AE Platform 1 on March 5th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-release-notes.pdf
API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-api-release-notes.pdf

Ticket Reference for this activity : CMB-94228
Feb 24, 04:03 PST
US Platform 1: Qualys Suite QWEB-10.8.0.0-6 Release Notification (CMB-94192)
Completed - The scheduled maintenance has been completed.
Mar 5, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 10:00 PST
Scheduled - A new release of Qualys Suite QWEB-10.8.0.0-6 is scheduled to be released into production on US Platform 1 on March 5th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.8-release-notes.pdf

Ticket Reference for this activity: CMB-94192
Feb 23, 21:44 PST
IN Platform 1: Asset Inventory (AI) 1.3.0.1-2 Release Notification (CMB-94026)
Completed - The scheduled maintenance has been completed.
Mar 5, 14:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 11:30 PST
Scheduled - A new version of Asset Inventory (AI) 1.3.0.1-2 is going to be released into production on IN Platform 1 on March 5th, 2021.

The Asset Inventory (AI) module may temporarily be unavailable during this period

Ticket Reference for this activity: CMB-94026
Mar 5, 09:48 PST
US Platform 3: File Integrity Monitoring (FIM) 2.7.0.0 Release Notification ( CMB-94637)
Completed - The scheduled maintenance has been completed.
Mar 5, 04:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 21:30 PST
Scheduled - A new version of File Integrity Monitoring (FIM) 2.7.0.0 is scheduled to be released into production on US Platform 3 on March 4th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-file-integrity-monitoring-2.7-release-notes.pdf

Ticket Reference for this activity: CMB-94637
Mar 4, 18:39 PST
EU Platform 1: Qualys Suite QWEB-10.8.0.0-6 Release Notification (CMB-94194)
Completed - The scheduled maintenance has been completed.
Mar 5, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 22:00 PST
Scheduled - A new release of Qualys Suite QWEB-10.8.0.0-6 is scheduled to be released into production on EU Platform 1 on March 4th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.8-release-notes.pdf

Ticket Reference for this activity: CMB-94194
Feb 23, 21:34 PST
Mar 4, 2021
EU Platform 2 Quarterly Maintenance Notification (CMB-88348)
Completed - The scheduled maintenance has been completed.
Mar 4, 21:22 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 12:00 PST
Scheduled - Planned downtime maintenance on the Qualys EU Platform 2 requires a 10-hour downtime on Mar 4, 2021, starting at 12:00 PST and ending at 22:00 PST on Mar 4, 2021.

Ticket Reference for this activity CMB-88348.

For details, see https://www.qualys.com/notifications/platform-eu2/
Dec 9, 19:30 PST
EU Platform 1: CertView 2.8.0.0 (CERT) Release Notification (CMB-94548)
Completed - Due to some unforeseen issues, Qualys Cloud Platform Operations has to cancel this deployment. We will reschedule this deployment and the new schedule will be shared at the earliest. We regret the inconvenience caused.
Mar 4, 18:58 PST
Scheduled - A new release of CertView 2.8.0.0 (CERT) is going to be released into production on EU Platform 1 on March 4th, 2021.

CertView module may temporarily be unavailable during this period.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-certificateview-2.8-release-notes.pdf

Ticket Reference for this activity: CMB-94548
Mar 4, 18:41 PST
US Platform 1: VM and PC Agent Scan Processing Degradation (IM-5502)
Resolved - This incident has been resolved.
Mar 4, 15:13 PST
Update - Qualys Cloud Platform Operations is continuing to monitor the issue causing degradation in VM and PC scan processing on Qualys US Platform1. Cloud Agent's latest VM and PC scan data will not be available in the VM, PC, AV, and CA modules. Users will notice a delay in the time it takes data captured via the agent's VM and PC scans to become available in the UI and Reports. Further updates will be shared as they become available.

Ticket Reference for this Incident: IM-5502
Mar 4, 05:19 PST
Monitoring - Qualys Cloud Platform Operations has implemented a fix for the issue causing degradation in VM and PC scan processing on Qualys US Platform1 and we are monitoring the results. Cloud Agent's latest VM and PC scan data will not be available in the VM, PC, AV, and CA modules. Users will notice a delay in the time it takes data captured via the agent's VM and PC scans to become available in the UI and Reports. Further updates will be shared as they become available.

Ticket Reference for this Incident: IM-5502
Mar 3, 18:16 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing degradation in VM and PC scan processing on Qualys US Platform1. Cloud Agent's latest VM and PC scan data will not be available in the VM, PC, AV, and CA modules. Users will notice a delay in the time it takes data captured via the agent's VM and PC scans to become available in the UI and Reports. Further updates will be shared as they become available.

Ticket Reference for this Incident: IM-5502
Mar 3, 04:00 PST
IN Platform 1: CloudView (CV) 1.14.0.0 Release Notification (CMB-94569)
Completed - The scheduled maintenance has been completed.
Mar 4, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 22:00 PST
Scheduled - A new release of CloudView 1.14.0.0 is going to be released into production on Qualys IN Platform 1 on March 3rd, 2021.

The CloudView Module may temporarily be unavailable during the deployment window.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-cloudview-1.14-release-notes.pdf

Ticket reference for this activity CMB-94569.
Mar 3, 19:41 PST
IN Platform 1: CertView 2.8.0.0 (CERT) Release Notification (CMB-94550)
Completed - The scheduled maintenance has been completed.
Mar 4, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 21:32 PST
Scheduled - A new release of CertView 2.8.0.0 (CERT) is going to be released into production on IN Platform 1 on March 3rd, 2021.

CertView module may temporarily be unavailable during this period.


Ticket Reference for this activity: CMB-94550
Mar 3, 19:32 PST
US Platform 2: File Integrity Monitoring (FIM) 2.7.0.0 Release Notification ( CMB-94636)
Completed - The scheduled maintenance has been completed.
Mar 4, 04:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 21:32 PST
Scheduled - A new version of File Integrity Monitoring (FIM) 2.7.0.0 is scheduled to be released into production on US Platform 2 on March 3rd, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-file-integrity-monitoring-2.7-release-notes.pdf

Ticket Reference for this activity: CMB-94636
Mar 3, 19:45 PST
CA Platform 1: Endpoint Detection and Response (EDR) 1.3.0 Release Notification (CMB-92179)
Completed - The scheduled maintenance has been completed.
Mar 4, 04:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 22:31 PST
Scheduled - A new release of Endpoint Detection and Response (EDR) 1.3.0 is going to be released into production on CA Platform 1 on March 3rd, 2021.

The Endpoint Detection and Response module may temporarily be unavailable during this period.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-endpoint-detection-and-response-1.3-release-notes.pdf

Ticket Reference for this activity - CMB-92179
Mar 3, 19:35 PST
US Platform 2: Error while launching scan (IM-5515)
Resolved - This incident has been resolved.
Mar 4, 04:20 PST
Monitoring - Qualys Cloud Platform Operations has implemented a fix for the issue causing error while launching a scan and we are monitoring the results.
Further updates will be shared as they become available.
Mar 4, 00:56 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue where users would see an error while launching a scan: "Unable to communicate with Scanner Services. Please try again later." Further updates will be shared as they become available.
The ticket reference for this activity is IM-5515.
Mar 4, 00:43 PST
US Platform 3: Qualys Suite QWEB-10.8.0.0-3 Release Notification (CMB-94197)
Completed - The scheduled maintenance has been completed.
Mar 4, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 22:00 PST
Scheduled - A new release of Qualys Suite QWEB-10.8.0.0-3 is scheduled to be released into production on US Platform 3 on March 3rd, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.8-release-notes.pdf

Ticket Reference for this activity: CMB-94197
Feb 23, 21:32 PST
US Platform 3: Qualys Suite PORTAL 3.5.0.0-6 Release Notification (CMB-94223)
Completed - The scheduled maintenance has been completed.
Mar 4, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 21:00 PST
Scheduled - A new release of Qualys Suite PORTAL 3.5.0.0-6 is scheduled to be released into production on US Platform 3 on March 3rd, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-release-notes.pdf
API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-api-release-notes.pdf

Ticket Reference for this activity : CMB-94223
Feb 24, 03:59 PST
US Platform 1: Secure Enterprise Mobility (SEM) 1.0.1.0 Release Notification (CMB-94163)
Completed - The scheduled maintenance has been completed.
Mar 4, 02:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 21:32 PST
Scheduled - A new version of Secure Enterprise Mobility (SEM) v1.0.1.0 is going to be released into production on Qualys US Platform 1 on March 3rd, 2021.

SEM Module may temporarily be unavailable during the deployment window.

Ticket reference for this activity : CMB-94163
Mar 3, 19:34 PST
Mar 3, 2021
EU Platform 2: Asset Inventory (AI) 1.3.0.1-2 Release (CMB-94025)
Completed - The scheduled maintenance has been completed.
Mar 3, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 15:01 PST
Scheduled - A new version of Asset Inventory (AI) 1.3.0.1-2 is going to be released into production on EU Platform 2 on March 3rd, 2021.

The Asset Inventory (AI) module may temporarily be unavailable during this period.

Ticket Reference for this activity: CMB-94025
Mar 3, 08:55 PST
IN Platform1: Qualys Suite PORTAL 3.5.0.0-6 Release Notification (CMB-94226)
Completed - The scheduled maintenance has been completed.
Mar 3, 18:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 10:30 PST
Scheduled - A new release of Qualys Suite PORTAL 3.5.0.0-6 is scheduled to be released into production on IN Platform 1 on March 3rd, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-release-notes.pdf
API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-api-release-notes.pdf

Ticket Reference for this activity : CMB-94226
Feb 24, 03:57 PST
EU Platform 1: Asset Inventory (AI) 1.3.0.1-2 Release (CMB-94024)
Completed - The scheduled maintenance has been completed.
Mar 3, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 13:01 PST
Scheduled - A new version of Asset Inventory (AI) 1.3.0.1-2 is going to be released into production on EU Platform 1 on March 3rd, 2021.

The Asset Inventory (AI) module may temporarily be unavailable during this period.

Ticket Reference for this activity: CMB-94024
Mar 3, 08:53 PST
All Shared Cloud Platforms: Potential login issues (IM-5509)
Resolved - This incident has been resolved.
Mar 3, 15:41 PST
Monitoring - Qualys Cloud Platform Operations has mitigated the issue and is continuing to monitor the situation.

This issue is being tracked under ticket: IM-5509
Mar 3, 11:55 PST
Update - We are continuing to investigate this issue.
Mar 3, 10:11 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an intermittent issue causing potential login issues across Shared Cloud Platforms due to an observed increase in incoming connection requests.

This issue is being tracked under ticket: IM-5509
Mar 3, 10:06 PST
EU Platform 2: VM and PC Agent Scan Processing Degradation (IM-5505)
Resolved - This incident has been resolved.
Mar 3, 15:07 PST
Monitoring - Qualys Cloud Platform Operations has identified the issue causing degradation in VM and PC scan processing on Qualys EU Platform 2. A fix has been implemented and we are monitoring the results. Cloud Agent's latest VM and PC scan data will not be available in the VM, PC, AV, and CA modules. Users will notice a delay in the time it takes data captured via the agent's VM and PC scans to become available in the UI and Reports. Further updates will be shared as they become available.
Mar 3, 06:51 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing degradation in VM and PC scan processing on Qualys EU Platform 2. Cloud Agent's latest VM and PC scan data will not be available in the VM, PC, AV, and CA modules. Users will notice a delay in the time it takes data captured via the agent's VM and PC scans to become available in the UI and Reports. Further updates will be shared as they become available.

Ticket Reference for this Incident: IM-5505.
Mar 3, 04:16 PST
US Platform 2: Performance degradation in AV, AI, New VM Dashboard and CAUI module (IM-5477)
Resolved - This incident has been resolved.
Mar 3, 11:31 PST
Update - Qualys Cloud Platform Operations has implemented a fix for the issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys US Platform 2 and we are monitoring the results. Users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, AssetInventory, New VM Dashboard, and Cloud Agent UI.

Existing and dynamic tag evaluation may also get impacted due to this.

Further updates will be shared as they become available.

Ticket Reference for this incident: IM-5477.
Mar 3, 03:50 PST
Update - Qualys Cloud Platform Operations has implemented a fix for the issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys US Platform 2 and we are monitoring the results. Users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, AssetInventory, New VM Dashboard, and Cloud Agent UI.

Existing and dynamic tag evaluation may also get impacted due to this.

Further updates will be shared as they become available.

Ticket Reference for this incident: IM-5477.
Mar 2, 05:18 PST
Update - Qualys Cloud Platform Operations has implemented a fix for the issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys US Platform 2 and we are monitoring the results. Users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, AssetInventory, New VM Dashboard, and Cloud Agent UI.

Existing and dynamic tag evaluation may also get impacted due to this.

Further updates will be shared as they become available.

Ticket Reference for this incident: IM-5477.
Mar 1, 15:34 PST
Monitoring - Qualys Cloud Platform Operations has implemented a fix for the issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys US Platform 2 and we are monitoring the results. Users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, AssetInventory, New VM Dashboard, and Cloud Agent UI.
Existing and dynamic tag evaluation may also get impacted due to this. Further updates will be shared as they become available.

Ticket Reference for this incident: IM-5477.
Mar 1, 04:38 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys US Platform 2. Users may notice that VM and PC data is taking longer than expected time to be visible within AssetView, AssetInventory, New VM Dashboard, and Cloud Agent UI.
Existing and dynamic tag evaluation may also get impacted due to this. Further updates will be shared as they become available.

Ticket Reference for this incident: IM-5477.
Mar 1, 01:53 PST
CA Platform 1 : Patch Management (PM) 1.4.6.0 Release (CMB-94737)
Completed - The scheduled maintenance has been completed.
Mar 3, 07:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 00:16 PST
Scheduled - A new version of Patch Management (PM) 1.4.6.0 is going to be released into production. The Patch Management (PM) module may temporarily be unavailable during the deployment window.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-patch-management-1.4.6-release-notes.pdf

Ticket reference for this activity CMB-94737.
Mar 2, 23:08 PST
US Platform 2: Asset Inventory (AI) 1.3.0.1-2 Release Notification (CMB-94022)
Completed - The scheduled maintenance has been completed.
Mar 3, 04:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 02:30 PST
Scheduled - A new version of Asset Inventory (AI) 1.3.0.1-2 is going to be released into production on US Platform 2 on March 3rd, 2021.

The Asset Inventory (AI) module may temporarily be unavailable during this period

Ticket Reference for this activity: CMB-94022
Mar 3, 01:26 PST
US Platform 1: Asset Inventory (AI) 1.3.0.1-2 Release Notification (CMB-94021)
Completed - The scheduled maintenance has been completed.
Mar 3, 04:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 02:30 PST
Scheduled - A new version of Asset Inventory (AI) 1.3.0.1-2 is going to be released into production on US Platform 1 on March 3rd, 2021.

The Asset Inventory (AI) module may temporarily be unavailable during this period

Ticket Reference for this activity: CMB-94021
Mar 3, 01:24 PST
US Platform 1: CertView 2.8.0.0 (CERT) Release Notification (CMB-94545)
Completed - The scheduled maintenance has been completed.
Mar 3, 04:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 21:30 PST
Scheduled - A new release of CertView 2.8.0.0 (CERT) is going to be released into production on US Platform 1 on March 2nd, 2021.

CertView module may temporarily be unavailable during this period.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-certificateview-2.8-release-notes.pdf

Ticket Reference for this activity: CMB-94545
Mar 2, 19:54 PST
US Platform 1: File Integrity Monitoring (FIM) 2.7.0.0 Release Notification ( CMB-94635)
Completed - The scheduled maintenance has been completed.
Mar 3, 04:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 21:30 PST
Scheduled - A new version of File Integrity Monitoring (FIM) 2.7.0.0 is scheduled to be released into production on US Platform 1 on March 2nd, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-file-integrity-monitoring-2.7-release-notes.pdf

Ticket Reference for this activity: CMB-94635
Mar 2, 19:45 PST
US Platform2: Qualys Suite PORTAL 3.5.0.0-6 Release Notification (CMB-94222)
Completed - The scheduled maintenance has been completed.
Mar 3, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 21:01 PST
Scheduled - A new release of Qualys Suite PORTAL 3.5.0.0-6 is scheduled to be released into production on US Platform 2 on March 2nd, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-release-notes.pdf
API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-api-release-notes.pdf

Ticket Reference for this activity : CMB-94222
Feb 24, 04:03 PST
US Platform 3: Secure Enterprise Mobility (SEM) 1.0.1.0 Release Notification (CMB-94165)
Completed - The scheduled maintenance has been completed.
Mar 3, 02:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 21:30 PST
Scheduled - A new version of Secure Enterprise Mobility (SEM) v1.0.1.0 is going to be released into production on Qualys US Platform 3 on March 2nd, 2021.

SEM Module may temporarily be unavailable during the deployment window.

Ticket reference for this activity : CMB-94165
Mar 2, 19:50 PST
Mar 2, 2021
AE Platform 1: CMS 1.6.8.5 Release Notification (CMB-94794)
Completed - The scheduled maintenance has been completed.
Mar 2, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 14:01 PST
Update - We will be undergoing scheduled maintenance during this time.
Mar 2, 11:56 PST
Scheduled - A new release of Container Security 1.6.8.5 is scheduled to be released into production on AE Platform 1 on March 2nd, 2021.

RN: https://www.qualys.com/docs/release-notes/qualys-container-security-1.6.8.5-release-notes.pdf
API: https://www.qualys.com/docs/release-notes/qualys-container-security-1.6.8.5-api-release-notes.pdf

The Container Security module may temporarily be unavailable during this deployment window.

Ticket Reference for this activity: CMB-94794
Mar 2, 11:55 PST
EU Platform 1: Qualys Suite PORTAL 3.5.0.0-6 Release Notification (CMB-94224)
Completed - The scheduled maintenance has been completed.
Mar 2, 16:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 10:30 PST
Scheduled - A new release of Qualys Suite PORTAL 3.5.0.0-6 is scheduled to be released into production on EU Platform 1 on March 2nd, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-release-notes.pdf
API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-api-release-notes.pdf

Ticket Reference for this activity : CMB-94224
Feb 24, 04:01 PST
US Platform 2: Qualys Suite QWEB-10.8.0.0-3 Release Notification (CMB-94196)
Completed - The scheduled maintenance has been completed.
Mar 2, 08:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 02:30 PST
Scheduled - A new release of Qualys Suite QWEB-10.8.0.0-3 is scheduled to be released into production on US Platform 2 on March 2nd, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.8-release-notes.pdf

Ticket Reference for this activity: CMB-94196
Feb 23, 21:25 PST
CA Platform 1: CertView 2.8.0.0 (CERT) Release Notification (CMB-94551)
Completed - The scheduled maintenance has been completed.
Mar 2, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 22:03 PST
Scheduled - A new release of CertView 2.8.0.0 (CERT) is going to be released into production on CA Platform 1 on March 1st, 2021.

CertView module may temporarily be unavailable during this period.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-certificateview-2.8-release-notes.pdf
Ticket Reference for this activity: CMB-94551
Mar 1, 20:55 PST
CA Platform 1: File Integrity Monitoring (FIM) 2.7.0.0 Release Notification ( CMB-94641)
Completed - The scheduled maintenance has been completed.
Mar 2, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 22:03 PST
Scheduled - A new version of File Integrity Monitoring (FIM) 2.7.0.0 is scheduled to be released into production on CA Platform 1 on March 1st, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-file-integrity-monitoring-2.7-release-notes.pdf

Ticket Reference for this activity: CMB-94641
Mar 1, 20:47 PST
EU Platform 2: Secure Enterprise Mobility (SEM) 1.0.1.0 Release Notification (CMB-94167)
Completed - The scheduled maintenance has been completed.
Mar 2, 04:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 21:30 PST
Scheduled - A new version of Secure Enterprise Mobility (SEM) v1.0.1.0 is going to be released into production on Qualys EU Platform 2 on March 1st, 2021.

SEM Module may temporarily be unavailable during the deployment window.

Ticket reference for this activity : CMB-94167
Mar 1, 19:19 PST
IN Platform 1: Endpoint Detection and Response (EDR) 1.3.0 Release Notification (CMB-92178)
Completed - The scheduled maintenance has been completed.
Mar 2, 04:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 22:30 PST
Scheduled - A new release of Endpoint Detection and Response (EDR) 1.3.0 is going to be released into production on IN Platform 1 on March 1st, 2021.

The Endpoint Detection and Response module may temporarily be unavailable during this period.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-endpoint-detection-and-response-1.3-release-notes.pdf

Ticket Reference for this activity - CMB-92178
Mar 1, 19:16 PST
US Platform1: Qualys Suite PORTAL 3.5.0.0-6 Release Notification (CMB-94221)
Completed - The scheduled maintenance has been completed.
Mar 2, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 21:00 PST
Scheduled - A new release of Qualys Suite PORTAL 3.5.0.0-6 is scheduled to be released into production on US Platform 1 on March 1st, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-release-notes.pdf
API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-api-release-notes.pdf

Ticket Reference for this activity : CMB-94221
Feb 24, 03:58 PST
Mar 1, 2021
US Platform 1: Delay in the VM/PC scan status update (IM-5491)
Resolved - This incident has been resolved.
Mar 1, 17:34 PST
Monitoring - Qualys Cloud Platform Operations has implemented a fix for the issue causing some of the Scans to remain in "Queued"/"Loading" status in UI for a long time and we are monitoring the results. The scans are running fine in the backend. Further updates will be shared as they become available. The ticket reference for this activity is IM-5491.
Mar 1, 16:29 PST
Update - We are continuing to investigate this issue.
Mar 1, 12:29 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing some of the Scans to remain in "Queued"/"Loading" status in UI for a long time. The scans are running fine in the backend. Further updates will be shared as they become available. The ticket reference for this activity is IM-5491.
Mar 1, 12:28 PST
EU Platform 2: Qualys Suite PORTAL 3.5.0.0-6 Release Notification (CMB-94225)
Completed - The scheduled maintenance has been completed.
Mar 1, 16:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 10:30 PST
Scheduled - A new release of Qualys Suite PORTAL 3.5.0.0-6 is scheduled to be released into production on EU Platform 2 on March 1st, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-release-notes.pdf
API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-api-release-notes.pdf

Ticket Reference for this activity : CMB-94225
Feb 24, 03:55 PST
EU Platform 2: Qualys Suite QWEB-10.8.0.0-3 Release Notification (CMB-94191)
Completed - The scheduled maintenance has been completed.
Mar 1, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 10:00 PST
Scheduled - A new release of Qualys Suite QWEB-10.8.0.0-3 is scheduled to be released into production on EU Platform 2 on March 1st, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.8-release-notes.pdf

Ticket Reference for this activity: CMB-94191
Feb 23, 21:21 PST
EU Platform 2: Endpoint Detection and Response (EDR) 1.3.0 Release Notification (CMB-92177)
Completed - The scheduled maintenance has been completed.
Mar 1, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 22:30 PST
Scheduled - A new release of Endpoint Detection and Response (EDR) 1.3.0 is going to be released into production on EU Platform 2 on February 28th, 2021.

The Endpoint Detection and Response module may temporarily be unavailable during this period.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-endpoint-detection-and-response-1.3-release-notes.pdf

Ticket Reference for this activity - CMB-92177
Feb 28, 19:17 PST
CA Platform1: Qualys Suite PORTAL 3.5.0.0-6 Release Notification (CMB-94227)
Completed - The scheduled maintenance has been completed.
Mar 1, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 21:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 28, 04:54 PST
Scheduled - A new release of Qualys Suite PORTAL 3.5.0.0-6 is scheduled to be released into production on CA Platform 1 on February 28th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-release-notes.pdf
API Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.5-api-release-notes.pdf

Ticket Reference for this activity : CMB-94227
Feb 23, 23:49 PST
IN Platform1 : Qualys Suite QWEB-10.8.0.0-3 Release Notification (CMB-94190)
Completed - The scheduled maintenance has been completed.
Mar 1, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 22:00 PST
Scheduled - A new release of Qualys Suite QWEB-10.8.0.0-3 is scheduled to be released into production on IN Platform 1 on February 28th, 2021.

The deployment is completely transparent to users and will require no downtime.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.8-release-notes.pdf

Ticket Reference for this activity: CMB-94190
Feb 23, 21:07 PST
US Platform 2: Secure Enterprise Mobility (SEM) 1.0.1.0 Release Notification (CMB-94164)
Completed - The scheduled maintenance has been completed.
Mar 1, 02:31 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 21:30 PST
Scheduled - A new version of Secure Enterprise Mobility (SEM) v1.0.1.0 is going to be released into production on Qualys US Platform 2 on February 28th, 2021.

SEM Module may temporarily be unavailable during the deployment window.

Ticket reference for this activity : CMB-94164
Feb 28, 19:14 PST
Feb 28, 2021
US Platform 1: UI/ API Login Failure (IM-5481)
Resolved - This incident has been resolved.
Feb 28, 04:47 PST
Monitoring - Qualys Cloud Platform Operations has taken corrective action, users will no longer experience UI/API login failures. This incident will be monitored through resolution. Further updates will be shared as they become available.
Feb 28, 00:59 PST
Identified - Qualys Cloud Platform Operations has taken corrective action, users will no longer experience UI/API login failures. This incident will be monitored through resolution. Further updates will be shared as they become available.

Ticket reference for this activity: IM-5481.
Feb 28, 00:58 PST
Monitoring - Qualys Cloud Platform Operations has taken corrective action, users will no longer experience UI/API login failures. This incident will be monitored through resolution. Further updates will be shared as they become available.
Feb 28, 00:56 PST
Update - Qualys Cloud Platform Operations is continuing to investigate an issue causing the US Platform 1 UI/API to be inaccessible. Users will not be able to authenticate using UI/API. Further updates will be shared as they become available.

Ticket reference for this activity: IM-5481.
Feb 28, 00:24 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing the US Platform 1 UI/API to be inaccessible. Users will not be able to authenticate using UI/API. Further updates will be shared as they become available.

Ticket reference for this activity: IM-5481.
Feb 27, 23:16 PST
Feb 27, 2021
Feb 26, 2021
EU Platform 1: Some VM/PC Scans Remaining in "Queued" status (IM-5459)
Resolved - This incident has been resolved.
Feb 26, 21:29 PST
Monitoring - Qualys Cloud Platform Operations has taken corrective action to mitigate the impact. The number of scans in the queued state has largely reduced. This incident will be monitored through resolution. Further updates will be shared as they become available.
Feb 26, 12:24 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing some of the VM/PC Scans to remain in "Queued" status in UI for a long time. The scans are running fine in the backend. Further updates will be shared as they become available.


The ticket reference for this activity is IM-5459.
Feb 26, 09:11 PST
EU Platform 1: Unable to download VMDR prioritization reports (IM-5458)
Resolved - Qualys Cloud Platform Operations has implemented corrective action and the issue with the download of VMDR prioritization reports has been resolved now.
Feb 26, 00:13 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue where users are unable to download VMDR prioritization reports on EU Platform 1. Further updates will be shared as they become available.

The ticket reference for this activity is IM-5458.
Feb 25, 22:09 PST
Feb 25, 2021
US Platform 1: Error while launching scan (IM-5454)
Resolved - This incident has been resolved.
Feb 25, 22:47 PST
Monitoring - Qualys Cloud Platform Operations has implemented a fix for the issue causing error while launching a scan and we are monitoring the results.
Further updates will be shared as they become available.
The ticket reference for this activity is IM-5454.
Feb 25, 18:36 PST
Identified - Qualys Cloud Platform Operations has identified the issue causing error while launching a scan and a fix is being implemented. Further updates will be shared as they become available.
The ticket reference for this activity is IM-5454.
Feb 25, 17:05 PST
Update - We are continuing to investigate this issue.
Feb 25, 14:22 PST
Update - Qualys Cloud Platform Operations is currently investigating an issue where users would see an error while launching a scan: "Unable to communicate with Scanner Services. Please try again later." Further updates will be shared as they become available.
The ticket reference for this activity is IM-5454.
Feb 25, 13:53 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue where users would see an error while launching a scan: "Unable to communicate with Scanner Services. Please try again later." Further updates will be shared as they become available.
The ticket reference for this activity is IM-5454.
Feb 25, 13:48 PST
EU Platform 1 Quarterly Maintenance Notification (CMB-88347)
Completed - The scheduled maintenance has been completed.
Feb 25, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 12:00 PST
Scheduled - Planned downtime maintenance on the Qualys EU Platform 1 requires a 9-hour downtime on Feb 25, 2021, starting at 12:00 PST and ending at 21:00 PST on Feb 25, 2021.

Ticket Reference for this activity CMB-88347.

For details, see https://www.qualys.com/notifications/platform-eu1/
Dec 9, 19:24 PST
US Platform 3: Asset Inventory (AI) 1.3.0.1-2 Release Notification (CMB-94023)
Completed - The scheduled maintenance has been completed.
Feb 25, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 06:00 PST
Scheduled - A new version of Asset Inventory (AI) 1.3.0.1-2 is going to be released into production on US Platform 3 on February 25th, 2021.

The Asset Inventory (AI) module may temporarily be unavailable during this period.

Ticket Reference for this activity: CMB-94023
Feb 25, 04:54 PST
EU Platform 1: Endpoint Detection and Response (EDR) 1.3.0 Release Notification (CMB-92176)
Completed - The scheduled maintenance has been completed.
Feb 25, 04:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 22:30 PST
Scheduled - A new release of Endpoint Detection and Response (EDR) 1.3.0 is going to be released into production on EU Platform 1 on February 24th, 2021.

The Endpoint Detection and Response module may temporarily be unavailable during this period.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-endpoint-detection-and-response-1.3-release-notes.pdf

Ticket Reference for this activity - CMB-92176
Feb 24, 18:37 PST
IN Platform 1: Secure Enterprise Mobility (SEM) 1.0.1.0 Release Notification (CMB-94168)
Completed - The scheduled maintenance has been completed.
Feb 25, 02:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 21:30 PST
Scheduled - A new version of Secure Enterprise Mobility (SEM) v1.0.1.0 is going to be released into production on Qualys IN Platform 1 on February 24th, 2021.

SEM Module may temporarily be unavailable during the deployment window.

Ticket reference for this activity : CMB-94168
Feb 24, 18:34 PST
All Shared Cloud Platforms: AssetView Asset Purge Rules paused (IM-5396)
Resolved - Qualys Cloud Platform Operations has implemented the fix across US Platform 1, 2, and 3, EU Platform 1 and 2, I N Platform 1, CA Platform 1 and AE Platform 1. AssetView On-demand and Automatic Asset Purge Rules have been resumed on these platforms. The incident has been resolved.
Feb 25, 01:56 PST
Update - Qualys Cloud Platform Operations has implemented the fix across US Platform 1, 2, and 3, EU Platform 1 and 2, I N Platform 1. AssetView On-demand and Automatic Asset Purge Rules have been resumed on these platforms. The fix is being implemented on CA Platform 1 and AE Platform 1. Further updates will be shared as they become available.

The ticket reference for this activity is IM-5396.
Feb 24, 02:48 PST
Update - Qualys Cloud Platform Operations has verified the fix for this issue, and it will be implemented across Shared Cloud Platforms. Once implemented the AssetView On-demand and Automatic Asset Purge Rules will automatically resume. Further updates will be shared as they become available.

The ticket reference for this activity is IM-5396.
Feb 23, 04:40 PST
Update - Qualys Cloud Platform Operations has verified the fix for this issue, and it will be implemented across Shared Cloud Platforms. Once implemented the AssetView On-demand and Automatic Asset Purge Rules will automatically resume. Further updates will be shared as they become available.

The ticket reference for this activity is IM-5396.
Feb 22, 04:23 PST
Identified - Qualys Cloud Platform Operations is verifying the fix for this issue, and when applied across Shared Cloud Platforms the AssetView On-demand and Automatic Asset Purge Rules will automatically resume. Further updates will be shared as they become available.
Feb 18, 20:08 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an edge case scenario associated in combination with AssetView Connectors and Cloud View Connectors, as a precautionary measure, we have paused the AssetView On-demand and Automatic Asset Purge Rules across Shared Cloud Platforms until a fix is applied. Further updates will be shared as they become available.

The ticket reference for this activity is IM-5396.
Feb 18, 12:43 PST
US Platform 3 : UI/API Unavailable (IM-5434).
Resolved - This incident has been resolved.
Feb 25, 01:26 PST
Monitoring - Qualys Cloud Platform Operations has implemented corrective action and UI/API functionality has been restored. The team will continue monitoring the issue through resolution. Further updates will be shared as they become available.
Feb 24, 05:54 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing the US Platform 3 UI/API to be inaccessible or extremely slow for users. Further updates will be shared as they become available.

Ticket reference for this activity: IM-5434.
Feb 24, 05:14 PST
Feb 24, 2021
EU Platform 1: Qualys Suite PORTAL 3.4.1.1-2 Emergency Release (CMB-94112)
Completed - The scheduled maintenance has been completed.
Feb 24, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 12:00 PST
Scheduled - A new release of Qualys Suite PORTAL 3.4.1.1-2 is scheduled to be released into production on EU Platform 1 on February 24th, 2021.

The deployment is completely transparent to users and will require no downtime

Ticket Reference for this activity: CMB-94112
Feb 24, 09:10 PST
SSL Labs Unavailable (IM-5437)
Resolved - This incident has been resolved.
Feb 24, 13:13 PST
Investigating - Qualys has recognized an outage with SSL Labs that has caused the service to be unavailable.
We are currently investigating with IM-5437.
Feb 24, 12:12 PST
US Platform 3: Qualys Suite PORTAL 3.4.1.1-2 Emergency Release Notification (CMB-94111)
Completed - The scheduled maintenance has been completed.
Feb 24, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 02:00 PST
Scheduled - A new release of Qualys Suite PORTAL 3.4.1.1-2 is going to be released into production on US Platform 3 on February 24th, 2021.

The deployment is completely transparent to users and will require no downtime

Ticket Reference for this activity: CMB-94111
Feb 23, 19:19 PST
AE Platform1: Qualys Suite PORTAL 3.4.1.1-2 Emergency Release Notification (CMB-92634)
Completed - The scheduled maintenance has been completed.
Feb 24, 04:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 21:30 PST
Scheduled - A new release of Qualys Suite PORTAL 3.4.1.1-2 is scheduled to be released into production on AE Platform 1 on February 23rd, 2021.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity : CMB-92634
Feb 23, 19:24 PST
US Platform 1: Endpoint Detection and Response (EDR) 1.3.0 Release Notification (CMB-92173)
Completed - The scheduled maintenance has been completed.
Feb 24, 04:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 22:30 PST
Scheduled - A new release of Endpoint Detection and Response (EDR) 1.3.0 is going to be released into production on US Platform 1 on February 23rd, 2021.

The Endpoint Detection and Response module may temporarily be unavailable during this period.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-endpoint-detection-and-response-1.3-release-notes.pdf

Ticket Reference for this activity - CMB-92173
Feb 23, 19:15 PST
Feb 23, 2021
US Platform 3 : UI/API Unavailable (IM-5423).
Resolved - This incident has been resolved.
Feb 23, 23:15 PST
Monitoring - Qualys Cloud Platform Operations has implemented corrective action and UI/API functionality has been restored. The team will continue monitoring the issue through resolution. Further updates will be shared as they become available.
Ticket reference for this activity: IM-5423
Feb 23, 12:15 PST
Update - Qualys Cloud Platform Operations has implemented corrective action and UI/API functionality has been restored. The team will continue monitoring the issue through resolution. Further updates will be shared as they become available.
Ticket reference for this activity: IM-5423
Feb 23, 12:15 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing the US Platform 3 UI/API to be inaccessible or extremely slow for users. Further updates will be shared as they become available.

Ticket reference for this activity: IM-5423
Feb 23, 10:51 PST
US Platform 1: SaaS Detection and Response (SDR) 1.1.1 Release (CMB-94140)
Completed - Due to some unforeseen issues, Qualys Cloud Platform Operations has to cancel this deployment. We will reschedule this deployment and the new schedule will be shared at the earliest. We regret the inconvenience caused.
Feb 23, 22:12 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 20:15 PST
Scheduled - A new version of SaaS Detection and Response (SDR) 1.1.1 is going to be released into production on US Platform 1 on February 23rd, 2021.

The SaaS Detection and Response (SDR) module may temporarily be unavailable during this period.

Release Notes:
https://www.qualys.com/docs/release-notes/qualys-saas-detection-and-response-1.1-release-notes.pdf

Ticket Reference for this activity: CMB-94140
Feb 23, 19:15 PST
IN Platform 1: Qualys Suite PORTAL 3.4.1.1-2 Emergency Release Notification (CMB-92632)
Completed - The scheduled maintenance has been completed.
Feb 23, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 17:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 23, 15:58 PST
Scheduled - A new release of Qualys Suite PORTAL 3.4.1.1-2 is scheduled to be released into production on IN Platform 1 on February 23rd, 2021.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity: CMB-92632
Feb 23, 15:55 PST
EU Platform 1: Network Passive Scanner-1.2.3.0 Release Notification (CMB-92648)
Completed - The scheduled maintenance has been completed.
Feb 23, 07:45 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 05:45 PST
Scheduled - A new version of Network Passive Sensor (PS) 1.2.3.0 is going to be released into production on EU Platform1 on February 23rd, 2021.

The Network Passive Sensor (PS) module may temporarily be unavailable during this period.

Ticket Reference for this activity: CMB-92648
Feb 23, 04:42 PST
IN Platform 1: Reporting Service (RSv2) 2.4.0 Release Notification (CMB-92587)
Completed - The scheduled maintenance has been completed.
Feb 23, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 01:30 PST
Scheduled - A new release of Reporting Service (RSv2) 2.4.0 is going to be released into production on Qualys IN Platform 1 on February 23rd, 2021.

Reports for modules Container Security (CS), CertView (CERT), File Integrity Monitoring (FIM), Vulnerability Management, Detection, and Response (VMDR) may temporarily be unavailable during this period.

Ticket Reference for this activity: CMB-92587
Feb 23, 00:25 PST
US Platform2: Qualys Suite PORTAL 3.4.1.1-2 Emergency Release Notification (CMB-94110)
Completed - The scheduled maintenance has been completed.
Feb 23, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 01:30 PST
Scheduled - A new release of Qualys Suite PORTAL 3.4.1.1-2 is scheduled to be released into production on US Platform 2 on February 23rd, 2021.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity : CMB-94110
Feb 22, 20:02 PST
US Platform1: Qualys Suite PORTAL 3.4.1.1-2 Emergency Release Notification (CMB-94109)
Completed - The scheduled maintenance has been completed.
Feb 23, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 21:30 PST
Scheduled - A new release of Qualys Suite PORTAL 3.4.1.1-2 is scheduled to be released into production on US Platform 1 on February 22nd, 2021.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity : CMB-94109
Feb 22, 20:00 PST
Feb 22, 2021
US Platform 3: UI/API Unavailable (IM-5416)
Resolved - This incident has been resolved.
Feb 22, 18:02 PST
Update - Qualys Cloud Platform Operations has identified and implemented a solution. We will continue to monitor, further updates will be shared as they become available.
Feb 22, 13:36 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 22, 13:36 PST
Update - Qualys Cloud Platform Operations is currently investigating an issue causing the US Platform 3 UI/API to be inaccessible or extremely slow for users. Further updates will be shared as they become available.
Feb 22, 12:42 PST
Update - We are continuing to investigate this issue.
Feb 22, 12:38 PST
Update - We are continuing to investigate this issue.
Feb 22, 12:35 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing the US Platform 3 UI/API to be inaccessible or extremely slow for users. Further updates will be shared as they become available.

Ticket reference for this activity: IM-5416.
Feb 22, 12:13 PST
CA Platform 1: Hot Fix Release of Asset Inventory (AI) 1.3.0.1-2 (CMB-94027)
Completed - The scheduled maintenance has been completed.
Feb 22, 06:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 02:30 PST
Scheduled - A Hot Fix release of Asset Inventory (AI) 1.3.0.1-2 is going to be released into production on CA Platform 1 on February 22nd, 2021.

The Asset Inventory (AI) module may temporarily be unavailable during this period

Ticket Reference for this activity: CMB-94027
Feb 22, 01:18 PST
Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

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