EU Platform 1: Patch Management (PM) 1.4.3.0 Release Notification (CMB-81063)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 08:00 PDT
Scheduled - A release of Patch Management 1.4.3.0 is scheduled to be released into production on EU Platform 1 on 21st September 2020.

The Patch Management (PM) module may temporarily be unavailable during the deployment window.

Release Notes : https://www.qualys.com/docs/release-notes/qualys-patch-management-1.4.3-release-notes.pdf

Ticket Reference for this activity: CMB-81063
US Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
Asset Inventory (AI) ? Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
CertView (CERT) Operational
Secure Enterprise Mobility (SEM) Beta Operational
Endpoint Detection and Response (EDR) Operational
US Platform 2 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Container Security (CS) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
Cert View (CERT) Operational
CloudView (CV) ? Operational
Asset Inventory (AI) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
Secure Enterprise Mobility (SEM) Beta Operational
Endpoint Detection and Response (EDR) Operational
US Platform 3 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
Asset Inventory (AI) ? Operational
CertView (CERT) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
Secure Enterprise Mobility (SEM) Beta Operational
Endpoint Detection and Response (EDR) Beta Operational
EU Platform 1 Under Maintenance
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
CertView(CERT) Operational
Asset Inventory (AI) ? Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Under Maintenance
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
Secure Enterprise Mobility (SEM) Beta Operational
Endpoint Detection and Response (EDR) Beta Operational
EU Platform 2 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
Container Security (CS) Operational
CloudView (CV) Operational
Asset Inventory (AI) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
CertView (CERT) Operational
Secure Enterprise Mobility (SEM) Beta Operational
Endpoint Detection and Response (EDR) Beta Operational
IN Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
CertView Operational
Asset Inventory (AI) ? Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
Secure Enterprise Mobility (SEM) Beta Operational
Endpoint Detection and Response (EDR) Beta Operational
CA Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Policy Compliance (PC) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
CloudView (CV) Operational
Patch Management (PM) Operational
File Integrity Monitoring (FIM) Operational
Passive Scanner (PS) Operational
CertView (CERT) Operational
Asset Inventory (AI) ? Operational
Indication of Compromise (IOC) Operational
Qualys Gateway Service (QGS) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Web Application Firewall (WAF) Operational
Endpoint Detection and Response (EDR) Beta Operational
Malware Detection (MD) Operational
Container Security (CS) Operational
PCI Platform ? Operational
Free Services Operational
FreeScan ? Operational
BrowserCheck ? Operational
SSL Labs ? Operational
Qualys Community ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
EU Platform 2 Quarterly Maintenance Notification (CMB-75197) Sep 24, 12:00-21:00 PDT
Planned downtime maintenance on the Qualys EU Platform 2 requires a 9-hour downtime on Sep 24, 2020, starting at 12:00 PDT and ending at 21:00 PDT on Sep 24, 2020.

Ticket Reference for this activity CMB-75197.

For details, see https://www.qualys.com/notifications/platform-eu2/
Posted on Jun 22, 02:35 PDT
US Platform 2 Quarterly Maintenance Notification (CMB-81417) Oct 29, 18:00 - Oct 30, 03:00 PDT
Planned downtime maintenance on the Qualys US Platform 2 requires a 9-hour downtime on Oct 29, 2020 starting at 18:00 PDT and ending at 03:00 PDT on Oct 30, 2020.

Ticket Reference for this activity CMB-81417.

For details, see https://www.qualys.com/notifications/platform-us2/
Posted on Sep 15, 22:52 PDT
US Platform 1 Quarterly Maintenance Notification (CMB-81419) Nov 5, 18:00 - Nov 6, 03:00 PDT
Planned downtime maintenance on the Qualys US Platform 1 requires a 9-hour downtime on Nov 5, 2020, starting at 18:00 PDT and ending at 03:00 PDT on Nov 6, 2020.

Ticket Reference for this activity CMB-81419.

For details, see https://www.qualys.com/notifications/platform-us1/

Note: This will include PCI Platform being under maintenance
Posted on Sep 15, 23:02 PDT
US Platform 3 Quarterly Maintenance Notification (CMB-81421) Nov 19, 18:00 - Nov 20, 03:00 PDT
Planned downtime maintenance on the Qualys US Platform 3 requires a 9-hour downtime on Nov 19, 2020, starting at 18:00 PDT and ending at 03:00 PDT on Nov 20, 2020.

Ticket Reference for this activity CMB-81421.

For details, see https://www.qualys.com/notifications/platform-us3/
Posted on Sep 15, 23:17 PDT
EU Platform 1 Quarterly Maintenance Notification (CMB-81422) Nov 23, 12:00-21:00 PDT
Planned downtime maintenance on the Qualys EU Platform 1 requires a 9-hour downtime on Nov 23, 2020, starting at 12:00 PDT and ending at 21:00 PDT on Nov 23, 2020.

Ticket Reference for this activity CMB-81422.

For details, see https://www.qualys.com/notifications/platform-eu1/
Posted on Sep 15, 23:21 PDT
CA Platform 1 Quarterly Maintenance Notification (CMB-81420) Dec 10, 18:00 - Dec 11, 03:00 PDT
Planned downtime maintenance on the Qualys CA Platform 1 requires a 9 hour downtime on Dec 10, 2020 starting at 18:00 PDT and ending at 03:00 PDT on Dec 11, 2020.

Ticket Reference for this activity CMB-81420.

For details, see https://www.qualys.com/notifications/platform-ca1/
Posted on Sep 15, 23:26 PDT
Past Incidents
Sep 21, 2020
US Platform 2: Patch Management (PM) 1.4.3.0 Release Notification (CMB-81061)
Completed - The scheduled maintenance has been completed.
Sep 21, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 22:31 PDT
Scheduled - A release of Patch Management 1.4.3.0 is scheduled to be released into production on US Platform 2 on September 20th.

The Patch Management (PM) module may temporarily be unavailable during the deployment window.

Release Notes : https://www.qualys.com/docs/release-notes/qualys-patch-management-1.4.3-release-notes.pdf

Ticket Reference for this activity: CMB-81061
Sep 20, 12:36 PDT
CA Platform 1: Out-of-Band Configuration Assessment (OCA) 1.4.0.0 Release Notification (CMB-81624)
Completed - The scheduled maintenance has been completed.
Sep 21, 04:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 00:00 PDT
Scheduled - A new version of Out-of-Band Configuration (OCA) v-1.4.0.0 is going to be released into production on Qualys CA Platform 1 on September 21th, 2020.

The Out-of-Band Configuration Assessment (OCA) module may temporarily be unavailable during the deployment window.

Ticket Reference for this activity: CMB-81624

Release Notes: https://www.qualys.com/docs/release-notes/qualys-oca-1.4-release-notes.pdf
Sep 20, 22:38 PDT
Sep 20, 2020
US Platform 2: Endpoint Detection and Response (EDR) 1.0.0 Release Notification (CMB-78160)
Completed - The scheduled maintenance has been completed.
Sep 20, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 04:00 PDT
Scheduled - A new release of Endpoint Detection 1.0.0 is going to be released into production as General Availability (GA) with certain architectural backend changes on the Qualys US Platform 2 on September 20th, 2020 between the hours of 4am PST to 11am PST.

During this deployment, users may experience intermediate EDR UI login failure. In addition, customer will experience delayed processing EDR events on the backend and in the UI.

Release notes:https://www.qualys.com/docs/release-notes/qualys-endpoint-detection-and-response-1.0-release-notes.pdf

Ticket reference for this activity is CMB-78160
Sep 19, 22:50 PDT
Sep 19, 2020

No incidents reported.

Sep 18, 2020
IN Platform 1 : Asset Inventory (AI) 1.2.1.0 Release Notification (CMB-81866)
Completed - The scheduled maintenance has been completed.
Sep 18, 13:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 11:30 PDT
Scheduled - A new version of Asset Inventory (AI) 1.2.1.0 is going to be released into production on IN Platform 1 on September 18th, 2020.

The Asset Inventory (AI) module may temporarily be unavailable during this period.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-itam-1.2-release-notes.pdf

Ticket Reference for this activity CMB-81866
Sep 18, 10:27 PDT
US Platform 3: CloudView 1.11.0.0 Release Notification (CMB-81220)
Completed - The scheduled maintenance has been completed.
Sep 18, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 23:30 PDT
Scheduled - A new version of CloudView (CV) v1.11.0.0 is scheduled to be released into production on US Platform 3 on September 17th, 2020.

CloudView Module may temporarily be unavailable during the deployment window.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloudview-1.11-release-notes.pdf

Ticket Reference for this activity: CMB-81220
Sep 17, 21:54 PDT
CA Platform 1: CMS Sensor 1.6.0 Release Notification (CMB-81686)
Completed - The scheduled maintenance has been completed.
Sep 18, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 04:30 PDT
Scheduled - A release of Qualys Container Security Sensor 1.6.0 is scheduled to be released into production on CA Platform 1 on September 18th. The deployment is completely transparent to users and will require no downtime.

Release Notes : https://www.qualys.com/docs/release-notes/qualys-container-security-sensor-1.6.0-release-notes.pdf

Ticket Reference for this activity: CMB-81686
Sep 17, 10:14 PDT
IN Platform 1: Container Runtime Security 1.6.8 data migration Notification (CMB-81933)
Completed - The scheduled maintenance has been completed.
Sep 18, 04:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 02:15 PDT
Scheduled - We are migrating data of Container Runtime Security 1.6.8 on Qualys IN Platform 1 on 18th September, 2020.

CRS will be unavailable during this time.

Ticket reference for this activity CMB-81933.
Sep 18, 01:13 PDT
US Platform 2: Qualys Suite PORTAL 3.1.2.0 Emergency Release Notification (CMB-81808)
Completed - The scheduled maintenance has been completed.
Sep 18, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 23:00 PDT
Scheduled - A new release of Qualys Suite PORTAL 3.1.2.0 is scheduled to be released into production on Qualys US Platform 2 on September 17th, 2020.

The deployment is completely transparent to users and will require no downtime.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-3.1.2-release-notes.pdf

Ticket Reference for this activity: CMB-81808
Sep 17, 20:53 PDT
US Platform 2: CMS Sensor 1.6.0 Release Notification (CMB-81681)
Completed - The scheduled maintenance has been completed.
Sep 18, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 01:30 PDT
Scheduled - A release of Qualys Container Security Sensor 1.6.0 is scheduled to be released into production on US Platform 2 on September 18th. The deployment is completely transparent to users and will require no downtime.

Release Notes : https://www.qualys.com/docs/release-notes/qualys-container-security-sensor-1.6.0-release-notes.pdf

Ticket Reference for this activity: CMB-81681
Sep 17, 10:11 PDT
US Platform 2: Cloud Agent Performance Improvement Emergency Maintenance (CMB-81966)
Completed - The scheduled maintenance has been completed.
Sep 18, 02:05 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 01:05 PDT
Scheduled - Qualys Cloud Platform Operations has scheduled performance improvement activities on Qualys US Platform 2. Users might face failure while creating new activation keys and configuration profile. Cloud Agents might face intermittent issues while communicating with Qagpublic during this activity.

Reference ticket for this activity: CMB-81966
Sep 18, 00:05 PDT
Sep 17, 2020
US Platform 2: Qualys Gateway Service - Upgrading QGS appliance to Flatcar O.S (CMB-81015)
Completed - The scheduled maintenance has been completed.
Sep 17, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 14:00 PDT
Scheduled - A new update of Qualys Gateway Service is going to be released into production on Qualys US Platform 2 on September 17th.

After the QGS deployment, QGS O.S would be updated to flatcar O.S. Please whitelist update.release.flatcar-linux.net for QGS appliance to get this update as documented in https://www.qualys.com/docs/qualys-gateway-service-user-guide.pdf and after the flatcar O.S update, QGS appliance would reboot once.

Ticket Reference for this activity: CMB-81015.
Sep 15, 14:42 PDT
EU Platform 2: CMS Sensor 1.6.0 Release Notification (CMB-81684)
Completed - The scheduled maintenance has been completed.
Sep 17, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 16:00 PDT
Scheduled - A release of Qualys Container Security Sensor 1.6.0 is scheduled to be released into production on EU Platform 2 on September 17th. The deployment is completely transparent to users and will require no downtime.

Release Notes : https://www.qualys.com/docs/release-notes/qualys-container-security-sensor-1.6.0-release-notes.pdf

Ticket Reference for this activity: CMB-81684
Sep 17, 10:08 PDT
IN Platform 1: Patch Management (PM) 1.4.3.0 Release Notification (CMB-81065)
Completed - The scheduled maintenance has been completed.
Sep 17, 16:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 08:30 PDT
Scheduled - A new version of Patch Management (PM) 1.4.3.0 is going to be released into production on Qualys IN Platform 1 on 17th Sep, 2020.

The Patch Management (PM) module may temporarily be unavailable during the deployment window.

Ticket Reference for this activity CMB-81065.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-patch-management-1.4.3-release-notes.pdf
Sep 17, 07:28 PDT
EU Platform 1: CMS Sensor 1.6.0 Release Notification (CMB-81683)
Completed - The scheduled maintenance has been completed.
Sep 17, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 15:00 PDT
Scheduled - A release of Qualys Container Security Sensor 1.6.0 is scheduled to be released into production on EU Platform 1 on September 17th. The deployment is completely transparent to users and will require no downtime.

Release Notes : https://www.qualys.com/docs/release-notes/qualys-container-security-sensor-1.6.0-release-notes.pdf

Ticket Reference for this activity: CMB-81683
Sep 17, 10:05 PDT
US Platform 3: CMS Sensor 1.6.0 Release Notification (CMB-81682)
Completed - The scheduled maintenance has been completed.
Sep 17, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 14:00 PDT
Scheduled - A release of Qualys Container Security Sensor 1.6.0 is scheduled to be released into production on US Platform 3 on September 17th. The deployment is completely transparent to users and will require no downtime.

Release Notes : https://www.qualys.com/docs/release-notes/qualys-container-security-sensor-1.6.0-release-notes.pdf

Ticket Reference for this activity: CMB-81682
Sep 17, 10:02 PDT
EU Platform 1: Network Passive Scanner-1.2.0.0 Release (CMB-80482)
Completed - The scheduled maintenance has been completed.
Sep 17, 11:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 05:15 PDT
Scheduled - A new version of Network Passive Sensor (PS) 1.2.0.0 is going to be released into production on EU Platform 1 on September 17th, 2020. The Network Passive Sensor (PS) module may temporarily be unavailable during this period.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-ps-1.2-release-notes.pdf

Ticket Reference for this activity: CMB-80482
Sep 17, 04:04 PDT
MDS Firewall Replacement & MDS Load Balancer Upgrade (CMB-75702 and CMB-81408)
Completed - The scheduled maintenance has been completed.
Sep 17, 10:50 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 09:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 12:49 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 09:58 PDT
Scheduled - A MDS Firewall Replacement and MDS LB upgrade will occur on US Platform 1 on September 17th, 2020.

a. Inbound traffic to MDS Application including “mds.qualys.com” will be inaccessible during the activity period.
b. Portal Submitting New Scans to MDS will be impacted during the downtime window
c. Existing Scheduled Scans & In-Progress Scans will be completed post downtime.


Ticket Reference for this activity: CMB-75702 and 81408
Sep 11, 09:57 PDT
US Platform 1: CMS Sensor 1.6.0 Release Notification (CMB-81680)
Completed - The scheduled maintenance has been completed.
Sep 17, 07:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 06:30 PDT
Scheduled - A release of Qualys Container Security Sensor 1.6.0 is scheduled to be released into production on US Platform 1 on September 17th, 2020.

The deployment is completely transparent to users and will require no downtime

Release Notes : https://www.qualys.com/docs/release-notes/qualys-container-security-sensor-1.6.0-release-notes.pdf

Ticket Reference for this activity: CMB-81680
Sep 17, 04:40 PDT
IN Platform 1: CMS Sensor 1.6.0 Release Notification (CMB-81685)
Completed - The scheduled maintenance has been completed.
Sep 17, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 01:30 PDT
Scheduled - A release of Qualys Container Security Sensor 1.6.0 is scheduled to be released into production on IN Platform 1 on September 17th, 2020.

The deployment is completely transparent to users and will require no downtime

Release Notes : https://www.qualys.com/docs/release-notes/qualys-container-security-sensor-1.6.0-release-notes.pdf

Ticket Reference for this activity: CMB-81685
Sep 17, 00:15 PDT
Sep 16, 2020
IN Platform 1 Quarterly Maintenance Notification (CMB-75199)
Completed - The scheduled maintenance has been completed.
Sep 16, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 06:00 PDT
Scheduled - Planned downtime maintenance on the Qualys IN Platform 1 requires a 9-hour downtime on Sep 16, 2020, starting at 06:00 PDT and ending at 15:00 PDT on Sep 16, 2020.

Ticket Reference for this activity CMB-75199.

For details, see https://www.qualys.com/notifications/platform-in1/
Jun 22, 02:41 PDT
US Platform 3: Cloud Agent: Agents are not getting activated for VM/PC/ SCA module [IM-4451]
Resolved - Qualys Cloud Platform Operations has taken corrective action to resolved this issue. We recommend to please activate the agents and you should not see any issue of agents not activated for VM/PC/SCA modules. We appreciate your patience and we regret the inconvenience caused here.
Sep 16, 13:01 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue that agent activation is not functioning for VM/PC/SCA module. Users will experience that the agents are failing to activate for these modules. Further updates will be shared as they become available.
The ticket reference for this activity is IM-4451
Sep 16, 11:52 PDT
EU Platform 2:API Gateway 2.0.0 Release (CMB-81341).
Completed - The scheduled maintenance has been completed.
Sep 16, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 06:00 PDT
Scheduled - A new version of API Gateway 2.0.0 is scheduled to be released into production on EU Platform 2 on September 16th, 2020.

The deployment will require no downtime.

Note: Users may see impact on FIM, CV, CMS/CRS, ITAM, IOC and OCA APIs for a minute or two during the deployment.

Ticket Reference for this activity: CMB-81341.
Sep 15, 22:11 PDT
US Platform 2: CloudView 1.11.0.0 Release Notification (CMB-81219)
Completed - The scheduled maintenance has been completed.
Sep 16, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 23:00 PDT
Scheduled - A new version of CloudView (CV) v1.11.0.0 is scheduled to be released into production on US Platform 2 on September 15th, 2020.

CloudView Module may temporarily be unavailable during the deployment window.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloudview-1.11-release-notes.pdf

Ticket Reference for this activity: CMB-81219
Sep 15, 21:08 PDT
Sep 15, 2020
CA Platform 1: Container Security - 1.6.8.0 Release (CMB-81666)
Completed - The scheduled maintenance has been completed.
Sep 15, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 15:00 PDT
Scheduled - A new release of Container Security 1.6.8.0 is scheduled to be released into production on CA Platform 1 on September 15th. The deployment is completely transparent to users and will require no downtime.


Ticket Reference for this activity: CMB-81666.
Sep 15, 10:53 PDT
US Platform 2: Network Passive Sensor-1.2.0.0 Release (CMB-80480)
Completed - The scheduled maintenance has been completed.
Sep 15, 19:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 14:30 PDT
Scheduled - A new version of Network Passive Sensor (PS) 1.2.0.0 is going to be released into production on US Platform 2 on September 15th, 2020. The Network Passive Sensor (PS) module may temporarily be unavailable during this period.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-ps-1.2-release-notes.pdf

Ticket Reference for this activity: CMB-80480.
Sep 15, 10:47 PDT
Sep 14, 2020
US Platform 3: Degraded performance in Network Passive Scanner (PS) (IM-4449)
Resolved - This incident has been resolved.
Sep 14, 19:18 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue with Management Service in the Passive Network Sensor Application. Users will not see sensor information in the UI for this module. Further updates will be provided as they become available.

Ticket Reference for this activity: IM-4449
Sep 14, 15:25 PDT
US Platform 3: Continuation of Network Passive Sensor-1.2.0.0 Release (CMB-80481)
Completed - The scheduled maintenance has been completed.
Sep 14, 13:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:15 PDT
Scheduled - A new version of Network Passive Sensor (PS) 1.2.0.0 is going to be released into production on US Platform 3 on September 14th, 2020. The Network Passive Sensor (PS) module may temporarily be unavailable during this period.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-ps-1.2-release-notes.pdf

Ticket Reference for this activity: CMB-80481.
Sep 14, 07:10 PDT
CA Platform 1: Qualys Suite QWEB-10.3.0.2-1 Release (CMB-80507)
Completed - The scheduled maintenance has been completed.
Sep 14, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 02:30 PDT
Scheduled - A new release of Qualys Suite QWEB-10.3.0.2-1 is scheduled to be released into production on CA Platform 1 on September 14th, 2020.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.3-release-notes.pdf

Ticket Reference for this activity: CMB-80507
Sep 3, 00:42 PDT
US Platform 3: Network Passive Sensor-1.2.0.0 Release (CMB-80481)
Completed - The scheduled maintenance has been completed.
Sep 14, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 03:01 PDT
Scheduled - A new version of Network Passive Sensor (PS) 1.2.0.0 is going to be released into production on US Platform 3 on September 14th, 2020. The Network Passive Sensor (PS) module may temporarily be unavailable during this period.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-ps-1.2-release-notes.pdf

Ticket Reference for this activity: CMB-80481.
Sep 14, 01:49 PDT
Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020
IN Platform 1: Qualys Suite QWEB-10.3.0.2-2 Emergency Release Notification (CMB-81479)
Completed - The scheduled maintenance has been completed.
Sep 11, 20:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 16:30 PDT
Scheduled - A new release of Qualys Suite QWEB-10.3.0.2-2 is scheduled to be released into production on Qualys IN Platform 1 on September 11th, 2020.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity: CMB-81479
Sep 11, 15:28 PDT
EU Platform 2: Qualys Suite QWEB-10.3.0.2-2 Emergency Release Notification (CMB-81479)
Completed - The scheduled maintenance has been completed.
Sep 11, 20:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 16:30 PDT
Scheduled - A new release of Qualys Suite QWEB-10.3.0.2-2 is scheduled to be released into production on Qualys EU Platform 2 on September 11th, 2020.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity: CMB-81479
Sep 11, 15:28 PDT
EU Platform 1: Qualys Suite QWEB-10.3.0.2-2 Emergency Release Notification (CMB-81479)
Completed - The scheduled maintenance has been completed.
Sep 11, 20:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 16:30 PDT
Scheduled - A new release of Qualys Suite QWEB-10.3.0.2-2 is scheduled to be released into production on Qualys EU Platform 1 on September 11th, 2020.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity: CMB-81479
Sep 11, 15:28 PDT
US Platform 3: Qualys Suite QWEB-10.3.0.2-2 Emergency Release Notification (CMB-81479)
Completed - The scheduled maintenance has been completed.
Sep 11, 20:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 16:30 PDT
Scheduled - A new release of Qualys Suite QWEB-10.3.0.2-2 is scheduled to be released into production on Qualys US Platform 3 on September 11th, 2020.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity: CMB-81479
Sep 11, 15:28 PDT
US Platform 2: Qualys Suite QWEB-10.3.0.2-2 Emergency Release Notification (CMB-81479)
Completed - The scheduled maintenance has been completed.
Sep 11, 20:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 16:30 PDT
Scheduled - A new release of Qualys Suite QWEB-10.3.0.2-2 is scheduled to be released into production on Qualys US Platform 2 on September 11th, 2020.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity: CMB-81479
Sep 11, 15:28 PDT
US Platform 1: Qualys Suite QWEB-10.3.0.2-2 Emergency Release Notification (CMB-81479)
Completed - The scheduled maintenance has been completed.
Sep 11, 20:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 16:30 PDT
Scheduled - A new release of Qualys Suite QWEB-10.3.0.2-2 is scheduled to be released into production on Qualys US Platform 1 on September 11th, 2020.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity: CMB-81479
Sep 11, 15:28 PDT
US Platform 2:API Gateway 2.0.0 Release (CMB-81338).
Completed - The scheduled maintenance has been completed.
Sep 11, 06:50 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 05:50 PDT
Scheduled - A new version of API Gateway 2.0.0 is scheduled to be released into production on US Platform 2 on September 11th, 2020.
The deployment will require no downtime.

Note: Users may see the impact on FIM, CV, CMS/CRS, ITAM, IOC, and OCA APIs for a minute or two during the deployment.
Ticket Reference for this activity: CMB-81338.
Sep 11, 04:48 PDT
Sep 10, 2020
EU Platform 1 : UI is Inaccessible with error 'Service Unavailable' (IM-4431).
Resolved - This incident has been resolved.
Sep 10, 22:30 PDT
Monitoring - Qualys Cloud Platform Operations has taken corrective action and UI is now accessible. We are monitoring the results. Further updates will be shared as they become available.
Sep 10, 08:30 PDT
Identified - Qualys Cloud Platform Operations has identified the issue causing the EU Platform 1 UI to become unavailable with the Error Message: 'Error! Service Unavailable' and a fix would be implemented in the next few minutes. Further updates will be shared as they become available.
Sep 10, 08:06 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 1 UI to become unavailable with the Error Message: 'Error! Service Unavailable'. Further updates will be shared as they become available.
Ticket reference for this activity: IM-4431
Sep 10, 06:46 PDT
US Platform 1: Network Passive Scanner-1.2.0.0 Release (CMB-80479)
Completed - The scheduled maintenance has been completed.
Sep 10, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 15:02 PDT
Scheduled - A new version of Network Passive Sensor (PS) 1.2.0.0 is going to be released into production on US Platform 1 on September 10th, 2020. The Network Passive Sensor (PS) module may temporarily be unavailable during this period.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-ps-1.2-release-notes.pdf

Ticket Reference for this activity: CMB-80479
Sep 10, 10:38 PDT
US Platform 2: Some of the VM/PC Scans in "Queued"/"Loading" status (IM-4427)
Resolved - This incident has been resolved.
Sep 10, 19:29 PDT
Identified - Qualys Cloud Platform Operations has taken corrective action and the number of scans in the loading state is on a reducing trend. Further updates will be shared as they become available.
Sep 10, 09:40 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing some of the VM/PC Scans to remain in "Queued"/"Loading" status in UI for a long time. The scans are running fine in the backend. Further updates will be shared as they become available.

The ticket reference for this activity is IM-4427.
Sep 10, 08:57 PDT
CA Platform 1:API Gateway 2.0.0 Release (CMB-81092).
Completed - The scheduled maintenance has been completed.
Sep 10, 09:05 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 08:05 PDT
Scheduled - A new version of API Gateway 2.0.0 is scheduled to be released into production on CA Platform 1 on September 10th, 2020.
The deployment will require no downtime.

Note: users may see the impact on FIM, CV, CMS/CRS, ITAM, IOC, and OCA APIs for a minute or two during the deployment.
Ticket Reference for this activity: CMB-81092.
Sep 10, 07:01 PDT
US Platform 2: Qualys Suite QWEB-10.3.0.2-1 Release (CMB-80503)
Completed - The scheduled maintenance has been completed.
Sep 10, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 02:30 PDT
Scheduled - A new release of Qualys Suite QWEB-10.3.0.2-1 is scheduled to be released into production on US Platform 2 on September 10th, 2020.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.3-release-notes.pdf

Ticket Reference for this activity: CMB-80503
Sep 3, 00:40 PDT
IN Platform 1: CloudView 1.11.0.0 Release Notification (CMB-81223)
Completed - The scheduled maintenance has been completed.
Sep 10, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 22:32 PDT
Scheduled - A new version of CloudView (CV) v1.11.0.0 is scheduled to be released into production on IN Platform 1 on September 9th, 2020.

CloudView Module may temporarily be unavailable during the deployment window.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloudview-1.11-release-notes.pdf

Ticket Reference for this activity: CMB-81223
Sep 9, 21:25 PDT
US Platform 3: Secure Enterprise Mobility (SEM) 0.9.4.2 Release Notification (CMB-81101)
Completed - The scheduled maintenance has been completed.
Sep 10, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 22:32 PDT
Scheduled - A new version of Secure Enterprise Mobility (SEM) v0.9.4.2 is going to be released into production on Qualys US Platform 3 on September 9th, 2020.

SEM Module may temporarily be unavailable during the deployment window.

Ticket reference for this activity : CMB-81101.
Sep 9, 21:29 PDT
US Platform 3: Qualys Suite QWEB-10.3.0.2-1 Release (CMB-80504)
Completed - The scheduled maintenance has been completed.
Sep 10, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 22:01 PDT
Scheduled - A new release of Qualys Suite QWEB-10.3.0.2-1 is scheduled to be released into production on US Platform 3 on September 9th, 2020.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.3-release-notes.pdf

Ticket Reference for this activity: CMB-80504
Sep 3, 00:38 PDT
US Platform 2: Delay on Events in FIM UI (IM-4422)
Resolved - This incident has been resolved.
Sep 10, 02:13 PDT
Monitoring - Qualys Cloud Platform Operations has implemented a fix for the issue causing lag on one of the topics in the FIM module and we are monitoring the results. Further updates will be shared as they become available.

Ticket reference for this activity: IM-4422.
Sep 10, 00:36 PDT
Identified - Qualys Cloud Platform Operations has identified the issue causing lag on one of the topics in the FIM module. Users will notice a delay in the events being shown in FIM UI. A fix has been implemented and the delay is on a reducing trend.
Further updates will be shared as they become available.

Ticket reference for this activity: IM-4422.
Sep 9, 22:40 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating a lag on one of the topics in FIM module causing a delay in the events being shown in FIM UI.

Further updates will be shared as they become available.

Ticket reference for this activity is: IM-4422.
Sep 9, 15:10 PDT
Sep 9, 2020
CA Platform 1: Patch Management (PM) 1.4.3.0 Release Notification (CMB-81066)
Completed - The scheduled maintenance has been completed.
Sep 9, 22:37 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 14:37 PDT
Scheduled - A new version of Patch Management (PM) 1.4.3.0 is going to be released into production on Qualys CA Platform 1 on 8th Sep, 2020.

The Patch Management (PM) module will be unavailable during this period.

Ticket Reference for this activity CMB-81066.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-patch-management-1.4.3-release-notes.pdf
Sep 9, 14:36 PDT
EU Platform 2: Network Passive Scanner-1.2.0.0 Release (CMB-80483)
Completed - The scheduled maintenance has been completed.
Sep 9, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 13:00 PDT
Scheduled - A new version of Network Passive Sensor (PS) 1.2.0.0 is going to be released into production on EU Platform 2 on September 9th, 2020. The Network Passive Sensor (PS) module may temporarily be unavailable during this period.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-ps-1.2-release-notes.pdf

Ticket Reference for this activity: CMB-80483
Sep 9, 10:06 PDT
CA Platform 1: Patch Management (PM) 1.4.3.0 Release Notification (CMB-81066)
Completed - The scheduled maintenance has been completed.
Sep 9, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 22:01 PDT
Scheduled - A new version of Patch Management (PM) 1.4.3.0 is going to be released into production on Qualys CA Platform 1 on 8th Sep, 2020.

The Patch Management (PM) module will be unavailable during this period.

Ticket Reference for this activity CMB-81066.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-patch-management-1.4.3-release-notes.pdf
Sep 8, 20:23 PDT
EU Platform 1: Qualys Suite QWEB-10.3.0.2-1 Release (CMB-80505)
Completed - The scheduled maintenance has been completed.
Sep 9, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 22:00 PDT
Scheduled - A new release of Qualys Suite QWEB-10.3.0.2-1 is scheduled to be released into production on EU Platform 1 on September 8th, 2020.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.3-release-notes.pdf

Ticket Reference for this activity: CMB-80505
Sep 3, 00:35 PDT
IN Platform 1: Network Passive Scanner-1.2.0.1 Release (CMB-81198)
Completed - The scheduled maintenance has been completed.
Sep 9, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 13:00 PDT
Scheduled - A new version of Network Passive Sensor (PS) 1.2.0.1 is going to be released into production on IN Platform 1 on September 8th, 2020. The Network Passive Sensor (PS) module may temporarily be unavailable during this period.

Ticket Reference for this activity: CMB-81198
Sep 8, 11:19 PDT
Sep 8, 2020
US Platform 2: Container Security: CRS instrumentation is impacted (IM-4420)
Resolved - This incident has been resolved.
Sep 8, 13:54 PDT
Update - Qualys Cloud Platform Operations have identified a fix for the issue where CRS Instrumentation is impacted and Users will notice that CRS instrumentation is unavailable. Further updates will be provided as they become available.
Sep 7, 20:40 PDT
Update - We are continuing to investigate this issue.
Sep 7, 20:39 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue where CRS Instrumentation is impacted. Users will notice that CRS instrumentation is unavailable. Further updates will be shared as they become available.

Ticket reference for this activity: IM-4420
Sep 7, 13:26 PDT
IN Platform 1: Secure Enterprise Mobility (SEM) v0.9.4.2 Release Notification ( CMB-81104)
Completed - The scheduled maintenance has been completed.
Sep 8, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 22:30 PDT
Scheduled - A new version of Secure Enterprise Mobility (SEM) v0.9.4.2 is going to be released into production on Qualys IN Platform 1 on 7th September, 2020.

SEM Module may temporarily be unavailable during the deployment window..

Ticket Reference for this activity is CMB-81104.
Sep 6, 20:56 PDT
US Platform 1: Qualys Suite QWEB-10.3.0.0-1 Release (CMB-80502)
Completed - The scheduled maintenance has been completed.
Sep 8, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 18:00 PDT
Scheduled - A new release of Qualys Suite QWEB-10.3.0.0-1 is scheduled to be released into production on US Platform 1 on September 7th, 2020.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.3-release-notes.pdf

Ticket Reference for this activity: CMB-80502
Sep 2, 17:47 PDT
Sep 7, 2020
US Platform 1: File Integrity Monitoring (FIM) 2.3.1.1 Release Notification (CMB-81067)
Completed - The scheduled maintenance has been completed.
Sep 7, 11:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 06:15 PDT
Scheduled - A new version of File Integrity Monitoring (FIM) 2.3.1.1 is scheduled to be released into production on Qualys US Platform 1 on 7th September, 2020.

The deployment is completely transparent to users and will require no downtime.

Ticket Reference for this activity is CMB-81067
Sep 7, 05:02 PDT
US Platform 2: File Integrity Monitoring (FIM) 2.3.1.1 Release Notification (CMB-81068)
Completed - The scheduled maintenance has been completed.
Sep 7, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 22:00 PDT
Scheduled - A new version of File Integrity Monitoring (FIM) 2.3.1.1 is scheduled to be released into production. The deployment is completely transparent to users and will require no downtime.
Sep 5, 03:19 PDT
IN Platform 1: Qualys Suite QWEB-10.3.0.0-1 Release (CMB-80508)
Completed - The scheduled maintenance has been completed.
Sep 7, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 22:00 PDT
Scheduled - A new release of Qualys Suite QWEB-10.3.0.0-1 is scheduled to be released into production on IN Platform 1 on September 6th, 2020.

The deployment is completely transparent to users and will require no downtime.

In rare cases, there is a small chance of impact to reports which are running when the maintenance is performed. If your report ends in error during this time, please rerun the report to gather the desired information.

Release Notes: https://www.qualys.com/docs/release-notes/qualys-cloud-platform-10.3-release-notes.pdf

Ticket Reference for this activity: CMB-80508
Sep 3, 00:29 PDT
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