US Platform 3 - Container Security(CS) Upgrade Maintenance Notification
Identified - A new update for Container Security(CS) module is scheduled to be released into production on the Qualys US Platform 3 on Feb 21, 2019 for 4 hrs starting 02:00 hrs PST. Container Security(CS) module may not be functional during this period.
Feb 21, 01:48 PST
US Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
CertView (CERT) Operational
Asset Inventory ( AI) ? Operational
US Platform 2 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Container Security (CS) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
Cert View (CV) Operational
CloudView (CV) ? Operational
IT Asset Management (ITAM) ? Operational
US Platform 3 Under Maintenance
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Under Maintenance
Asset Inventory ( AI) ? Operational
EU Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
CertView(CERT) Operational
Asset Inventory ( AI) ? Operational
EU Platform 2 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
Container Security (CS) Operational
CloudView (CV) Operational
IT Asset Management (ITAM) ? Operational
IN Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
CertView Operational
Asset Inventory ( AI) ? Operational
PCI Platform ? Operational
Free Services Operational
FreeScan ? Operational
BrowserCheck ? Operational
SSL Labs ? Operational
US Platform 4 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) Operational
Container Security (CS) Operational
CertView (CERT) Operational
IT Asset Management (ITAM) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Qualys EU Platform 2 Maintenance Notification Feb 21, 12:00-20:00 PST
Planned downtime maintenance on the Qualys EU Platform 2 requires an 8-hour downtime on 21 February 2019 starting at 20:00 UTC and ending at 04:00 UTC on 22 February 2019.

For details, see https://www.qualys.com/notifications/platform-eu2/
Posted on Jan 25, 02:22 PST
Qualys mPOD Maintenance Notification Feb 26, 21:00 - Feb 27, 05:00 PST
Planned downtime maintenance on the Qualys mPOD Platform requires an 8-hour downtime on 26 February 2019 starting at 05:00 UTC and ending at 13:00 UTC on 22 February 2019.
Posted on Jan 25, 02:28 PST
Qualys EU Platform 1 Maintenance Notification Feb 28, 12:00-20:00 PST
Planned downtime maintenance on the Qualys EU Platform 1 requires an 8-hour downtime on 28 February 2019 starting at 20:00 UTC and ending at 04:00 UTC on 1 March 2019.

For details, see https://www.qualys.com/notifications/platform-eu1/
Posted on Jan 25, 02:47 PST
Past Incidents
Feb 20, 2019
[Scheduled] IND POD1: IOC Release
Completed - The scheduled maintenance has been completed.
Feb 20, 16:06 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 14:30 PST
Scheduled - A new update for Indication of Compromise (IOC) module is scheduled to be released into production on the Qualys IND Platform 1 on Feb 20, 2019. Indication of Compromise (IOC) module may not be functional during this period.
Feb 20, 14:08 PST
Feb 19, 2019
Qualys IND Platform 1 Maintenance Notification
Completed - The scheduled maintenance has been completed.
Feb 19, 13:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 05:00 PST
Scheduled - Planned downtime maintenance on the Qualys IND Platform 1 requires an 8-hour downtime on 19 February 2019 starting at 13:00 UTC and ending at 21:00 UTC on 19 February 2019.

For details, see https://www.qualys.com/notifications/platform-in1/
Jan 25, 02:10 PST
Feb 18, 2019

No incidents reported.

Feb 17, 2019
US Platform 1: Some of the External VM/PC/WAS/PCI Scans are launching with a delay.
Resolved - This incident has been resolved.
Feb 17, 23:59 PST
Monitoring - Qualys Cloud Platform Operations has taken further measures to improve platform resourcing in relation to External VM/PC/WAS/PCI Scans. Monitoring is currently in place to ensure resolution, and updates will be shared as they become available.
Feb 17, 21:12 PST
Identified - Qualys Cloud Platform Operations is continuing to take corrective measures to further improve the performance of External scans. Some of the External VM/PC/WAS/PCI Scans would stay in "Queued" state and would get launch with a delay. Further updates will be shared as they become available.
Feb 16, 19:49 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue which is causing some of the External VM/PC/WAS/PCI Scans to launch with a delay. Scans are staying in "Queued" state. This would also result in some of the External Map scans to end up with "Interrupted" status.Further updates will be shared as they become available.
Feb 16, 10:02 PST
Feb 15, 2019
US Platform 1 - Degraded performance post maintenance.
Resolved - This incident has been resolved.
Feb 15, 19:59 PST
Monitoring - Qualys Cloud Operations has confirmed performance has returned to within normal range and is remaining stable. The platform will continue to be monitored to ensure consistency before final resolution.
Feb 15, 10:44 PST
Identified - Qualys Cloud Platform Operations has identified the issue and is taking corrective action to fix the issue. Further updates will be shared as they become available.
Feb 15, 06:06 PST
Investigating - Qualys Cloud Operations team is investigating an issue on US Platform 1, wherein the performance on the platform is degraded with users seeing varying issues related to logging in, Users would see the message "An error has occurred and the Qualys Service cannot process your request" while attempting to log in or the login page would take longer to load, issues with scans and API performance and reports downloads etc. We are working on it and will update soon.
Feb 15, 05:19 PST
US Platform 3: Cloud Agent Processing Delay
Resolved - This incident has been resolved.
Feb 15, 19:57 PST
Monitoring - The Qualys Cloud Platform Operations has taken corrective action for this issue. We currently see the backlog in a decreasing trend. An update would be available as and when the backlog is at optimal levels.
Feb 15, 09:23 PST
Identified - Qualys Cloud Platform Operations has taken the corrective action and the current backlog continues to reduce. We are monitoring the results. Further updates will be shared as they become available.
Feb 14, 19:28 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing delays for Cloud Agent processing. Users will see delays in agent data processing. Further updates will be provided as they become available.
Feb 14, 07:53 PST
Qualys US Platform 1 Notification - VM/PC modules issues
Resolved - This incident has been resolved.
Feb 15, 03:54 PST
Update - Qualys Cloud Platform Operations has identified the issue and is taking corrective action to fix the issue. Further updates will be shared as they become available.
Feb 15, 03:37 PST
Identified - Post Quarterly Downtime Maintenance we are seeing issues with VM/PC scans and reports on the US Platform 1. The issue is being investigated and the anticipated ETA for resolution is 1 hour
Feb 15, 03:24 PST
Qualys US Platform 1 Maintenance Notification
Completed - The scheduled maintenance has been completed.
Feb 15, 03:00 PST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 15, 00:52 PST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 15, 00:51 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 18:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 4, 08:29 PST
Scheduled - Planned downtime maintenance on the Qualys US Platform 1 requires an 9-hour downtime on 15 February 2019 starting at 02:00 UTC and ending at 11:00 UTC on 15 February 2019.

For details, see https://www.qualys.com/notifications/platform-us1/
Jan 25, 01:50 PST
Feb 13, 2019
Shared PODS - Cloud Agent Linux 2.3.4 Rollout
Completed - The scheduled maintenance has been completed.
Feb 13, 19:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 16:30 PST
Scheduled - Cloud Agent Linux 2.3.4
---------------------------------
A new release of Qualys Cloud Agent Linux 2.3.4 is scheduled to be released in production on Feb 13 2019.

For details of this release, see Cloud Agent Linux 2.3.4 release notes: https://www.qualys.com/documentation/release-notes/
Feb 13, 16:14 PST
EU Platform 2: FIM - File Integrity Monitoring and IOC - Indicator Of Compromise services are unable to load
Resolved - This incident has been resolved.
Feb 13, 16:13 PST
Identified - Qualys Cloud Platform Operations has identified the issue and is working to implement corrective action. Further updates will be shared as they become available.
Feb 13, 10:02 PST
Investigating - Qualys Cloud Operations team is investigating the issue with UI not loading for FIM - File Integrity Monitoring and IOC - Indicator Of Compromise.
Further updates will be shared as and when they become available.
Feb 13, 06:06 PST
IND Platform 1 - CertView(CV) Upgrade Maintenance Notification
Completed - The scheduled maintenance has been completed.
Feb 13, 08:34 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 12:00 PST
Scheduled - A new update for CertView(CV) module is scheduled to be released into production on the Qualys IND Platform 1 on Feb 11, 2019 starting 12:00 hrs PST. CertView(CV) module may not be functional during this period.
Feb 11, 11:45 PST
US Platform 1 - Container Security(CS) Upgrade Maintenance Notification
Resolved - This incident has been resolved.
Feb 13, 08:34 PST
Identified - A new update for Container Security(CS) module is scheduled to be released into production on the Qualys US Platform 1 on Feb 13, 2019 for 4 hrs starting 05:00 hrs PST. Container Security(CS) module may not be functional during this period.
Feb 13, 04:54 PST
EU Platform 1 - Container Security(CS) Upgrade Maintenance Notification
Resolved - This incident has been resolved.
Feb 13, 04:53 PST
Identified - A new update for Container Security(CS) module is scheduled to be released into production on the Qualys EU Platform 1 on Feb 11, 2019 for 4 hrs starting 23:00 hrs PST. Container Security(CS) module may not be functional during this period.
Feb 11, 23:01 PST
Feb 12, 2019

No incidents reported.

Feb 11, 2019
IND Platform 1 - CertView(CV) Upgrade Maintenance Notification
Resolved - This incident has been resolved.
Feb 11, 09:23 PST
Identified - A new update for CertView(CV) module is scheduled to be released into production on the Qualys IND Platform 1 on Feb 11, 2019 for 4 hrs starting 05:30 hrs PST. CertView(CV) module may not be functional during this period.
Feb 11, 05:24 PST
US Platform 2 - File Integrity Monitoring(FIM) Upgrade Maintenance Notification
Resolved - This incident has been resolved.
Feb 11, 05:20 PST
Identified - A new update for File Integrity Monitoring(FIM) module is scheduled to be released into production on the Qualys US Platform 2 on Feb 11, 2019 for 4 hrs starting 02:15 hrs PST. File Integrity Monitoring(FIM) module may not be functional during this period.
Feb 11, 02:16 PST
Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019
US Platform 1: Degraded Performance
Resolved - This incident has been resolved.
Feb 8, 08:01 PST
Monitoring - The rebalancing process for the storage array has completed and performance has stabilized across all services. We will continue to monitor closely.
Feb 7, 19:38 PST
Update - Our engineers have implemented mitigating factors to relieve the impact caused by storage rebalancing. At this time, performance has returned to within range of normal operations, and continues to be closely monitored. The remaining impact to the platform is now a backlog of events for Cloud Agent VM and PC processing. We continue to work around the clock to fully restore service. Further updates will be provided as new information becomes available.
Feb 6, 20:13 PST
Update - Our engineers have completed initial steps to minimize the impact while on-going progress is made with the underlining storage rebalance. However, until fully completed, users may continue to experience minor performance degradation impacting general workflows such as: browsing the UI, Report generation, Scan Processing, Agent processing, and API. Further updates will be shared as they become available.
Feb 5, 16:26 PST
Update - Our engineers continue to work with the storage vendor to optimize the process currently having an impact on general performance. Steps are being taken to minimize the impact, however users may experience minor performance degradation impacting general workflows such as: browsing the UI, Report generation, Scan Processing, Agent processing, and API. Further updates will be shared as they become available.
Feb 5, 11:13 PST
Identified - The primary storage used by the primary database and other services has experienced a disk failure. Our engineers are working with the vendor to mitigate the impact. Rebalancing is currently in progress and general performance may continue to be impacted until it has fully completed.
Feb 4, 20:11 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing degraded performance across all services. Further updates will be provided as they become available.
Feb 4, 16:15 PST
Qualys US Platform 2 Maintenance Notification
Completed - The scheduled maintenance has been completed.
Feb 8, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 18:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 4, 08:18 PST
Scheduled - Planned downtime maintenance on the Qualys US Platform 2 requires an 8-hour downtime on 8 February 2019 starting at 02:00 UTC and ending at 10:00 UTC on 8 February 2019.

For details, see https://www.qualys.com/notifications/platform-us2/
Jan 25, 01:22 PST
Feb 7, 2019
EU Platform 1 - Intermittent unavailability of specific modules
Resolved - This incident has been resolved.
Feb 7, 15:19 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 7, 08:23 PST
Investigating - Qualys Cloud Operations team is investigating the issue with intermittent unavailability of specific modules.
FIM - File Integrity Monitoring,IOC - Indicator Of Compromise,CS - Container Security and Asset Inventory throws 404 (not available) intermittently. Further updates will be shared as and when they become available.
Feb 7, 07:45 PST
US Platform 1 - Portal Modules are Unavailable
Resolved - This incident has been resolved.
Feb 7, 04:56 PST
Investigating - Investigating - Qualys Cloud Platform Operations is currently investigating an issue where the Portal modules on US Platform 1 are unavailable. Further updates will be provided as they become available.
Feb 7, 02:43 PST
← Incident History Powered by Statuspage