All SCPs:Some of the Reader & Scanner user are not able to see any hosts in the Asset View(AV) or Cloud Agent (CA) module.
Update - Qualys Cloud Operations would Deploy the Fix in the week of 26th August.
Aug 24, 01:07 PDT
Update - Qualys team would be pushing the FIX for the specific use case where Scanner/Reader User with an unassigned business Unit and/OR has All Group assigned to them cannot see are not able to see any hosts in the Asset View(AV) or Cloud Agent (CA) module in Portal 2.40.1 version. Further updates will be provided as they become available.
Aug 21, 09:14 PDT
Update - Qualys Cloud Operations continues to work on the fix for this issue and has identified that this issue impacts a specific use case where Scanner/Reader User is with an unassigned business Unit and/OR has All Group assigned to them.
Aug 20, 11:18 PDT
Identified - Qualys Cloud Operations has identified the issue and are working on the fix.Further updates will be provided as they become available.
Aug 19, 23:43 PDT
Investigating - Qualys Cloud Operations is investigating an issue where some of the Reader & Scanner user are not able to see any hosts in the Asset View(AV) or Cloud Agent (CA) module. Further updates will be provided as they become available.
Aug 19, 12:09 PDT
US Platform 1: Delay in VM/PC Scan and Agent data being synced to Portal applications.
Update - The Qualys Cloud Platform Operations continues to work on this issue. Further updates will be provided as they become available.
Aug 23, 14:37 PDT
Investigating - Qualys Cloud Platform Operations is observing a delay in VM/PC scan and Agent scan data from VM/PC application to be synced with Portal applications. This would impact current data being shown in the Portal applications and Widgets/Elastic search. Further updates will be shared as they become available.
Aug 23, 11:50 PDT
US Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
Asset Inventory ( AI) ? Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
CertView (CERT) Operational
US Platform 2 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Container Security (CS) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
Cert View (CERT) Operational
CloudView (CV) ? Operational
Asset Inventory ( AI) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
Asset Inventory (ITAM) Operational
Secure Enterprise Mobility (SEM) Beta Operational
US Platform 3 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
Asset Inventory ( AI) ? Operational
CertView (CERT) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
US Platform 4 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Policy Compliance (PC) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
CloudView (CV) Operational
EU Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
CertView(CERT) Operational
Asset Inventory ( AI) ? Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
EU Platform 2 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
Container Security (CS) Operational
CloudView (CV) Operational
Asset Inventory (AI) Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
CertView (CERT) Operational
IN Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Indication of Compromise (IOC) Operational
Policy Compliance (PC) Operational
PCI Compliance (PCI) Operational
File Integrity Monitoring (FIM) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
Web Application Firewall (WAF) Operational
Malware Detection (MD) Operational
CloudView (CV) ? Operational
Container Security (CS) Operational
CertView Operational
Asset Inventory ( AI) ? Operational
Out-of-Band Configuration Assessment (OCA) Operational
Patch Management (PM) Operational
Passive Scanner (PS) Operational
Qualys Gateway Service (QGS) Operational
CA Platform 1 Operational
Cloud Agent (CA) Operational
AssetView (AV) Operational
Vulnerability Management (VM) Operational
Threat Protection (TP) Operational
Security Configuration Assessment (SCA) Operational
Continuous Monitoring (CM) Operational
Policy Compliance (PC) Operational
Security Assessment Questionnaire (SAQ) Operational
Web Application Scanning (WAS) Operational
CloudView (CV) Operational
PCI Platform ? Operational
Free Services Operational
FreeScan ? Operational
BrowserCheck ? Operational
SSL Labs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
EU Platform 1 Maintenance Notification Aug 29, 12:00-20:00 PDT
Planned downtime maintenance on the Qualys EU Platform 1 requires an 8-hour downtime on August 29 2019 starting at 19:00 UTC and ending at 03:00 UTC on August 30 2019.

For more details, see https://www.qualys.com/notifications/platform-eu1/
Posted on Jul 15, 02:19 PDT
US Platform 1 Maintenance Notification Sep 5, 18:00 - Sep 6, 02:00 PDT
Planned downtime maintenance on the Qualys US Platform 1 requires an 8-hour downtime on September 6 2019 starting at 01:00 UTC and ending at 09:00 UTC on September 6 2019.

For details, see https://www.qualys.com/notifications/platform-us1/

Note: This will include PCI Platform being under maintenance
Posted on Jul 15, 02:23 PDT
CA Platform 1 Maintenance Notification Sep 12, 18:00 - Sep 13, 02:00 PDT
Planned downtime maintenance on the Qualys CA Platform 1 requires an 8-hour downtime on September 13 2019 starting at 01:00 UTC and ending at 09:00 UTC on September 13 2019.

For details, see https://www.qualys.com/notifications/platform-ca1/
Posted on Jul 15, 02:27 PDT
US Platform 4 Maintenance Notification Sep 16, 18:00 - Sep 17, 02:00 PDT
Planned downtime maintenance on the Qualys US Platform 4 requires an 8-hour downtime on September 17 2019 starting at 01:00 UTC and ending at 09:00 UTC on September 17 2019.

For details, see https://www.qualys.com/notifications/platform-us4/
Posted on Jul 15, 02:31 PDT
US Platform 3 Maintenance Notification Sep 19, 18:00 - Sep 20, 02:00 PDT
Planned downtime maintenance on the Qualys US Platform 3 requires an 8-hour downtime on September 20 2019 starting at 01:00 UTC and ending at 09:00 UTC on September 20 2019.

For details, see https://www.qualys.com/notifications/platform-us3/
Posted on Jul 15, 02:57 PDT
Past Incidents
Aug 24, 2019
US Platform 1, 2 and 3 - Service Unavailable
Resolved - This incident has been resolved.
Aug 24, 10:11 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 24, 00:30 PDT
Identified - The issue has been identified and a fix is being implemented.
Aug 23, 23:15 PDT
Update - We are continuing to investigate this issue.
Aug 23, 22:38 PDT
Investigating - We are currently investigating this issue.
Aug 23, 22:35 PDT
Aug 22, 2019
EU Platform 2 Maintenance Notification
Completed - The scheduled maintenance has been completed.
Aug 22, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 12:00 PDT
Scheduled - Planned downtime maintenance on the Qualys EU Platform 2 requires an 8-hour downtime on August 22 2019 starting at 19:00 UTC and ending at 03:00 UTC on August 23 2019.

For details, see https://www.qualys.com/notifications/platform-eu2/
Jul 15, 02:14 PDT
Aug 20, 2019
EU Platform 2 - CertView (CERT) Upgrade Maintenance Notification
Completed - The scheduled maintenance has been completed.
Aug 20, 17:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 09:30 PDT
Scheduled - A new update for CertView (CERT) module is scheduled to be released into production on the Qualys EU Platform 2 on August 20, 2019. CertView (CERT) module may not be functional during this period.
Aug 20, 03:20 PDT
EU Platform 1 - CertView(CERT) Upgrade Maintenance Notification
Completed - The scheduled maintenance has been completed.
Aug 20, 17:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 09:30 PDT
Scheduled - A new update for CertView(CERT) module is scheduled to be released into production on the Qualys EU Platform 1 on August 20, 2019. CertView(CERT) module may not be functional during this period.
Aug 20, 03:15 PDT
US Platform 3 : Out-of-Band Configuration Assessment (OCA) module Upgrade Maintenance
Completed - The scheduled maintenance has been completed.
Aug 20, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 01:00 PDT
Scheduled - A new update for the Out-of-Band Configuration Assessment (OCA) module is scheduled to be released into production on the Qualys US Platform 3 on August 20, 2019. The Out-of-Band Configuration Assessment (OCA) module may not be functional during this period.
Aug 20, 00:47 PDT
US Platform 2 : Out-of-Band Configuration Assessment (OCA) module Upgrade Maintenance
Completed - The scheduled maintenance has been completed.
Aug 20, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 00:30 PDT
Scheduled - A new update for the Out-of-Band Configuration Assessment (OCA) module is scheduled to be released into production on the Qualys US Platform 2 on August 20, 2019. The Out-of-Band Configuration Assessment (OCA) module may not be functional during this period.
Aug 19, 23:52 PDT
Qualys mPOD Maintenance Notification
Completed - The scheduled maintenance has been completed.
Aug 20, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 21:00 PDT
Scheduled - Planned downtime maintenance on the Qualys mPOD Platform requires an 8-hour downtime and has been revised to August 20 2019 starting at 04:00 UTC and ending at 12:00 UTC on August 20 2019.
Jul 15, 02:07 PDT
Aug 19, 2019
US Platform 1 : Out-of-Band Configuration Assessment (OCA) module Upgrade Maintenance
Completed - The scheduled maintenance has been completed.
Aug 19, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 02:00 PDT
Scheduled - A new update for the Out-of-Band Configuration Assessment (OCA) module is scheduled to be released into production on the Qualys US Platform 1 on August 19, 2019. The Out-of-Band Configuration Assessment (OCA) module may not be functional during this period.
Aug 19, 01:48 PDT
Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019
US Platform 2 - Cloudview Upgrade Maintenance Notification
Completed - The scheduled maintenance has been completed.
Aug 14, 19:55 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 17:23 PDT
Scheduled - A new update for Cloudview module is scheduled to be released into production on the Qualys US Platform 2 on August 14 , 2019 for 6 hours from 2:30 PM PST. Cloudview module may experience brief interruptions during this period.
Aug 14, 14:00 PDT
Aug 13, 2019
US Platform 1: Some of the VM/PC/WAS Scans are showing incorrect status in the UI.
Resolved - This incident has been resolved.
Aug 13, 23:03 PDT
Monitoring - Qualys Cloud Platform Operations has identified the issue and implemented corrective action. We are seeing a reduction in the number of scans with incorrect status and will continue to monitor the issue through resolution. Further updates will be shared as they become available.
Aug 13, 11:43 PDT
Identified - The issue has been identified and a fix is being implemented. The number of scans with incorrect status is on a reducing rend. Further updates will be shared as they become available.
Aug 13, 03:10 PDT
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing some of the VM/PC/WAS Scans to show an incorrect status within the Qualys UI. Further updates will be shared as they become available.
Aug 12, 22:59 PDT
IN Platform 1 Maintenance Notification
Completed - The scheduled maintenance has been completed.
Aug 13, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 06:00 PDT
Scheduled - Planned downtime maintenance on the Qualys IN Platform 1 requires an 8-hour downtime on August 13 2019 starting at 13:00 UTC and ending at 21:00 UTC on August 13 2019.

For details, see https://www.qualys.com/notifications/platform-in1/
Jul 15, 02:03 PDT
Aug 12, 2019
VIP Service is Temporary Unavailable
Resolved - This incident has been resolved.
Aug 12, 13:24 PDT
Update - We are continuing to investigate this issue.
Aug 11, 23:43 PDT
Investigating - Qualys Cloud Operations is investigating an issue where the 2-factor authentication using the six-digit security code from VIP credentials would not work.
While we are working on fixing the issue, please use the alternative approach for getting the temporary code for logging in your Qualys account. On your VIP authentication page, please click on the "send code" hyperlink on the screen with the message "The VeriSign Identity Protection (VIP) service is down at this time, so we cannot verify your VIP credential. To request a temporary security code click here".
You would receive a temporary code in your email with Subject "Qualys -- VIP Temporary Code" from qualys@qualys.com, which can be used for logging in your Qualys account. Further updates will be provided as they become available.
If you face any issues with the login, please contact Qualys Support https://www.qualys.com/support/
Aug 10, 17:20 PDT
Aug 10, 2019
Us Platform 2: Container Security module not showing data.
Resolved - This incident has been resolved.
Aug 10, 04:44 PDT
Investigating - Qualys Cloud Operations is investigating an incident that is causing users not able to see data in Container Security module in Qualys Cloud Platform. Further updates will be provided as they become available.
Aug 9, 08:09 PDT
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