US Platform 3: VM/PC Scans are showing incorrect status
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing VM/PC Scans to show an incorrect status within the Qualys UI. Further updates will be shared as they become available.

Impact: Customers are not able to download scan results/reports as scan showing incorrect status on the UI.
Dec 9, 08:29 PST
US Platform 1 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Threat Protection (TP)   Operational
Security Configuration Assessment (SCA)   Operational
Continuous Monitoring (CM)   Operational
Indication of Compromise (IOC)   Operational
Policy Compliance (PC)   Operational
PCI Compliance (PCI)   Operational
File Integrity Monitoring (FIM)   Operational
Security Assessment Questionnaire (SAQ)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
CloudView (CV)   ? Operational
Container Security (CS)   Operational
CertView (CERT)   Operational
IT Asset Management (ITAM)   ? Operational
US Platform 2 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Threat Protection (TP)   Operational
Security Configuration Assessment (SCA)   Operational
Continuous Monitoring (CM)   Operational
Indication of Compromise (IOC)   Operational
Container Security (CS)   Operational
Policy Compliance (PC)   Operational
PCI Compliance (PCI)   Operational
File Integrity Monitoring (FIM)   Operational
Security Assessment Questionnaire (SAQ)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
Cert View (CV)   Operational
CloudView (CV)   ? Operational
IT Asset Management (ITAM)   ? Operational
US Platform 3 Degraded Performance
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Degraded Performance
Threat Protection (TP)   Operational
Security Configuration Assessment (SCA)   Operational
Continuous Monitoring (CM)   Operational
Indication of Compromise (IOC)   Operational
Policy Compliance (PC)   Degraded Performance
PCI Compliance (PCI)   Operational
File Integrity Monitoring (FIM)   Operational
Security Assessment Questionnaire (SAQ)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
CloudView (CV)   ? Operational
Container Security (CS)   Operational
Asset Inventory Beta ( AI)   ? Operational
IT Asset Management (ITAM)   ? Operational
EU Platform 1 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Threat Protection (TP)   Operational
Security Configuration Assessment (SCA)   Operational
Continuous Monitoring (CM)   Operational
Indication of Compromise (IOC)   Operational
Policy Compliance (PC)   Operational
PCI Compliance (PCI)   Operational
File Integrity Monitoring (FIM)   Operational
Security Assessment Questionnaire (SAQ)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
CloudView (CV)   ? Operational
Container Security (CS)   Operational
CertView(CERT)   Operational
IT Asset Management (ITAM)   ? Operational
EU Platform 2 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Threat Protection (TP)   Operational
Security Configuration Assessment (SCA)   Operational
Continuous Monitoring (CM)   Operational
Indication of Compromise (IOC)   Operational
Policy Compliance (PC)   Operational
PCI Compliance (PCI)   Operational
File Integrity Monitoring (FIM)   Operational
Security Assessment Questionnaire (SAQ)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
Container Security (CS)   Operational
CloudView (CV)   Operational
IT Asset Management (ITAM)   ? Operational
IN Platform 1 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Threat Protection (TP)   Operational
Security Configuration Assessment (SCA)   Operational
Continuous Monitoring (CM)   Operational
Indication of Compromise (IOC)   Operational
Policy Compliance (PC)   Operational
PCI Compliance (PCI)   Operational
File Integrity Monitoring (FIM)   Operational
Security Assessment Questionnaire (SAQ)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
CloudView (CV)   ? Operational
Container Security (CS)   Operational
CertView   Operational
IT Asset Management (ITAM)   ? Operational
PCI Platform   ? Operational
Free Services Operational
FreeScan   ? Operational
BrowserCheck   ? Operational
SSL Labs   ? Operational
US Platform 4 Operational
Cloud Agent (CA)   Operational
AssetView (AV)   Operational
Vulnerability Management (VM)   Operational
Threat Protection (TP)   Operational
Security Configuration Assessment (SCA)   Operational
Continuous Monitoring (CM)   Operational
Indication of Compromise (IOC)   Operational
Policy Compliance (PC)   Operational
PCI Compliance (PCI)   Operational
File Integrity Monitoring (FIM)   Operational
Security Assessment Questionnaire (SAQ)   Operational
Web Application Scanning (WAS)   Operational
Web Application Firewall (WAF)   Operational
Malware Detection (MD)   Operational
CloudView (CV)   Operational
Container Security (CS)   Operational
CertView (CERT)   Operational
IT Asset Management (ITAM)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018
Qualys EU Platform 1 Maintenance Notification
Completed - The scheduled maintenance has been completed.
Dec 6, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 12:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Oct 23, 02:44 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 23, 02:43 PDT
Scheduled - Planned downtime maintenance on the Qualys EU Platform 1 requires an 8-hour downtime on 6 December 2018 starting at 02:00 UTC and ending at 10:00 UTC on 6 December 2018.

For details, see https://www.qualys.com/notifications/platform-eu1/
Dec 6, 20:00 PST
US Platform 1: Cloud Agent activation failure.
Resolved - This incident has been resolved.
Dec 6, 10:40 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing Cloud Agents Activations to fail.Further updates will be shared as they become available.
Dec 6, 07:16 PST
Dec 5, 2018
MPOD DOWNTIME MAINTENANCE
Resolved - This incident has been resolved.
Dec 5, 20:42 PST
Update - We are continuing to work on a fix for this issue.
Dec 5, 01:32 PST
Identified - Downtime maintenance is scheduled on the Mpod on 5 December 2018 for a period of 8 hours starting 23:15 hrs PT. The Mpod will not be functional during this period.
Dec 4, 23:19 PST
Dec 4, 2018
US Platform 3: Service Unavailable
Resolved - This incident has been resolved.
Dec 4, 17:47 PST
Monitoring - Qualys Cloud Operations has taken corrective actions to address the underlining issue and will continue to monitor to ensure the issue is resolved.
Dec 4, 15:22 PST
Investigating - Qualys Cloud Operations is investigating an incident that is causing users not able to access Qualys Cloud Platform across all UI applications. Updates will be provided as they become available.
Dec 4, 14:31 PST
US Platform 2: Container services unavailable
Resolved - This incident has been resolved.
Dec 4, 17:47 PST
Investigating - Qualys Cloud Operations is investigating an issue impacting the Container Security application. Symptoms include search capability within the Container Security app returning "No Data available". We are actively working to identify and correct the underlining cause and bring services back to an operational state.
Dec 4, 15:29 PST
PCI Module: Some of the PCI scans are failing
Resolved - This incident has been resolved.
Dec 4, 17:46 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 4, 14:52 PST
Investigating - Qualys Cloud Operations team is investigating an issue with some of the PCI scans. The scans are ending with the failed status due to no response from the server. Further updates will be shared as they become available.
Dec 4, 01:58 PST
Dec 3, 2018
[Scheduled] Certview US Platform 2 Maintenance Notification
Completed - The scheduled maintenance has been completed.
Dec 3, 20:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 16:30 PST
Scheduled - New update for CertView(CV) module is scheduled to be released into production on the Qualys US Platform 2 on Dec 3, 2018 for 4 hrs starting 16:30 hrs PT. Certview(CERT) module may not be functional during this period.
Dec 3, 16:11 PST
Qualys US Platform 4 Maintenance Notification
Resolved - This incident has been resolved.
Dec 3, 08:55 PST
Identified - Planned downtime maintenance on the Qualys US Platform 4 requires an 30-minute downtime on 3 December 2018 starting at 12:45 UTC and ending at 10:00 UTC on 6 December 2018.
Dec 3, 04:41 PST
Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018
Qualys EU Platform 2 Maintenance Notification
Update - The scheduled maintenance has been completed.
Nov 30, 04:01 PST
Completed - The scheduled maintenance has been completed.
Nov 30, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 20:00 PST
Scheduled - Planned downtime maintenance on the Qualys EU Platform 2 requires an 8-hour downtime on 29 November 2018 starting at 20:00 UTC and ending at 04:00 UTC on 30 November 2018.

For details, see https://www.qualys.com/notifications/platform-eu2/
Oct 23, 02:29 PDT
Nov 29, 2018
US Platform 3: VM/PC Scans are showing Queued Status
Resolved - This incident has been resolved.
Nov 29, 06:17 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 16:38 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 28, 14:26 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing VM/PC Scans to show an incorrect status within the Qualys UI. Further updates will be shared as they become available.
Nov 28, 13:10 PST
Nov 28, 2018
Qualys IN Platform 1 Maintenance Notification
Resolved - This incident has been resolved.
Nov 28, 16:29 PST
Update - We are continuing to work on a fix for this issue.
Nov 28, 07:42 PST
Update - The maintenance has been extended by 3 hours and we will provide updates on progress
Nov 28, 07:41 PST
Identified - Planned downtime maintenance on the Qualys IND Platform 1 requires a 27-hour downtime on 27 November 2018 starting at 12:30 UTC and ending at 18:30 UTC on 28 November 2018.

For details, see https://www.qualys.com/notifications/platform-in1/
Nov 28, 03:47 PST
Qualys IN Platform 1 Maintenance Notification
Completed - The scheduled maintenance has been completed.
Nov 28, 02:30 PST
Update - Scheduled maintenance is still in progress and the maintenance period is being extended by another 3 hours. We will provide updates on progress.
Nov 28, 00:30 PST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 27, 19:26 PST
Update - Scheduled maintenance is still in progress and the maintenance period is being extended by another 3 hours. We will provide updates on progress.
Nov 27, 19:23 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 04:31 PST
Scheduled - Planned downtime maintenance on the Qualys IND Platform 1 requires a 24-hour downtime on 27 November 2018 starting at 12:30 UTC and ending at 12:30 UTC on 28 November 2018.

For details, see https://www.qualys.com/notifications/platform-in1/
Nov 20, 07:47 PST
Nov 27, 2018
US Platform 1: Incorrect status update of VM/PC Scans.
Resolved - This incident has been resolved.
Nov 27, 21:16 PST
Update - The Qualys Cloud Platform Operations has identified a fix and implemented it on the platform. We currently see the backlog in decreasing trend. An update would be available as and when the backlog is at optimal levels.
Nov 27, 05:39 PST
Identified - Qualys Cloud Platform Operations has identified the issue and a fix has been implemented. Further updates will be provided as they become available.
Nov 26, 20:26 PST
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing VM/PC Scans to remain in Queued status, when they are actually Running OR Finished.Further updates will be shared as they become available.
Nov 26, 07:20 PST
Nov 26, 2018
Qualys EU POD 1 CertView (CV) Maintenance Notification
Resolved - This incident has been resolved.
Nov 26, 22:38 PST
Identified - A new update for the CertView (CV) module is scheduled to be released into production on the Qualys EU Platform 1 on Nov 26 2018 starting at 21:30 hrs PST for 4 hours. This is a scheduled maintenance activity and CertView (CV) module will not be functional during this period
Nov 26, 21:22 PST
Certview US Platform 2 Maintenance Notification
Completed - The scheduled maintenance has been completed.
Nov 26, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 16:00 PST
Scheduled - New update for CertView(CV) module is scheduled to be released into production on the Qualys US Platform 2 on Nov 26, 2018 for 4 hrs starting 16:00 hrs PT. Certview(CV) module will not be functional during this period.
Nov 26, 15:46 PST
Nov 25, 2018

No incidents reported.

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