All Shared Cloud Platforms: Windows agent binary 4.4.0.38 download is degraded. (IM-6153)

Incident Report for Qualys, Inc.

Resolved

Qualys Cloud Platform Operations has deployed Windows Cloud Agent 4.4.1.5 on all Shared Cloud Platforms. This incident stands resolved.
Posted Jun 04, 2021 - 08:38 PDT

Update

Qualys Cloud Platform Operations will be deploying Windows Cloud Agent 4.4.1.x as a Global release to all Shared Cloud Platforms beginning today
Posted Jun 03, 2021 - 12:51 PDT

Update

Qualys Cloud Platform Operations will be deploying Windows Cloud Agent 4.4.1.x to customers who have reported this issue and for customers who are seeing high failure rates during agent download.

Qualys support is notifying these customers via the support case. If you would like to be included in hotfix prior to the Global release, please reach out to https://www.qualys.com/support/.Further updates will be shared as they become available.
Posted Jun 02, 2021 - 01:09 PDT

Update

Qualys Cloud Platform Operations will be deploying Windows Cloud Agent 4.4.1.x to customers who have reported this issue and for customers who are seeing high failure rates during agent download.

Qualys support is notifying these customers via the support case. If you would like to be included in hotfix prior to the Global release, please reach out to https://www.qualys.com/support/.Further updates will be shared as they become available.
Posted May 31, 2021 - 12:20 PDT

Update

Qualys Cloud Platform Operations is continuing to monitor the issue where windows cloud agents were previously unsuccessful in downloading the binary. With the new binary downloaded, the agents can auto-upgrade.

To mitigate bandwidth saturation, Qualys has intentionally staggered Windows Cloud Agent 4.4.0.38 binary downloads. Please refer to the following blog post for further information: https://notifications.qualys.com/product/2021/05/11/qualys-cloud-agent-windows-4-4-0-38-adds-anti-tampering-technology.
Posted May 31, 2021 - 05:31 PDT

Update

Qualys Cloud Platform Operations is continuing to monitor the issue where windows cloud agents were previously unsuccessful in downloading the binary. With the new binary downloaded, the agents can auto-upgrade.

To mitigate bandwidth saturation, Qualys has intentionally staggered Windows Cloud Agent 4.4.0.38 binary downloads. Please refer to the following blog post for further information: https://notifications.qualys.com/product/2021/05/11/qualys-cloud-agent-windows-4-4-0-38-adds-anti-tampering-technology.
Posted May 28, 2021 - 06:04 PDT

Update

Qualys Cloud Platform Operations is continuing to monitor the issue where windows cloud agents were previously unsuccessful in downloading the binary. With the new binary downloaded, the agents can auto-upgrade.

To mitigate bandwidth saturation, Qualys has intentionally staggered Windows Cloud Agent 4.4.0.38 binary downloads. Please refer to the following blog post for further information: https://notifications.qualys.com/product/2021/05/11/qualys-cloud-agent-windows-4-4-0-38-adds-anti-tampering-technology.
Posted May 27, 2021 - 07:13 PDT

Update

Qualys Cloud Platform Operations is continuing to monitor the issue where windows cloud agents were previously unsuccessful in downloading the binary. With the new binary downloaded, the agents can auto-upgrade.

To mitigate bandwidth saturation, Qualys has intentionally staggered Windows Cloud Agent 4.4.0.38 binary downloads. Please refer to the following blog post for further information: https://notifications.qualys.com/product/2021/05/11/qualys-cloud-agent-windows-4-4-0-38-adds-anti-tampering-technology.
Posted May 26, 2021 - 19:05 PDT

Update

Qualys Cloud Platform Operations is continuing to monitor the issue where windows cloud agents were previously unsuccessful in downloading the binary. With the new binary downloaded, the agents can auto-upgrade.

To mitigate bandwidth saturation, Qualys has intentionally staggered Windows Cloud Agent 4.4.0.38 binary downloads. Please refer to the following blog post for further information: https://notifications.qualys.com/product/2021/05/11/qualys-cloud-agent-windows-4-4-0-38-adds-anti-tampering-technology.
Posted May 24, 2021 - 18:49 PDT

Update

Qualys Cloud Platform Operations is continuing to monitor the issue where windows cloud agents were previously unsuccessful in downloading the binary. With the new binary downloaded, the agents can auto-upgrade.

To mitigate bandwidth saturation, Qualys has intentionally staggered Windows Cloud Agent 4.4.0.38 binary downloads. Please refer to the following blog post for further information: https://notifications.qualys.com/product/2021/05/11/qualys-cloud-agent-windows-4-4-0-38-adds-anti-tampering-technology.

Further updates will be shared as they become available. Ticket Reference for this incident: IM-6153.
Posted May 24, 2021 - 05:30 PDT

Update

Qualys Cloud Platform Operations is continuing to monitor the issue where windows cloud agents were previously unsuccessful in downloading the binary. With the new binary downloaded, the agents can auto-upgrade.

To mitigate bandwidth saturation, Qualys has intentionally staggered Windows Cloud Agent 4.4.0.38 binary downloads. Please refer to the following blog post for further information: https://notifications.qualys.com/product/2021/05/11/qualys-cloud-agent-windows-4-4-0-38-adds-anti-tampering-technology.

Further updates will be shared as they become available. Ticket Reference for this incident: IM-6153.
Posted May 22, 2021 - 23:38 PDT

Update

Qualys Cloud Platform Operations is continuing to monitor the issue where windows cloud agents were previously unsuccessful in downloading the binary. With the new binary downloaded, the agents can auto-upgrade.

To mitigate bandwidth saturation, Qualys has intentionally staggered Windows Cloud Agent 4.4.0.38 binary downloads. Please refer to the following blog post for further information: https://notifications.qualys.com/product/2021/05/11/qualys-cloud-agent-windows-4-4-0-38-adds-anti-tampering-technology.

Further updates will be shared as they become available. Ticket Reference for this incident: IM-6153.
Posted May 21, 2021 - 04:42 PDT

Update

Qualys Cloud Platform Operations is continuing to monitor the issue where windows cloud agents were previously unsuccessful in downloading the binary. With the new binary downloaded, the agents can auto-upgrade.

To mitigate bandwidth saturation, Qualys has intentionally staggered Windows Cloud Agent 4.4.0.38 binary downloads. Please refer to the following blog post for further information: https://notifications.qualys.com/product/2021/05/11/qualys-cloud-agent-windows-4-4-0-38-adds-anti-tampering-technology.

Further updates will be shared as they become available. Ticket Reference for this incident: IM-6153.
Posted May 20, 2021 - 17:59 PDT

Update

Qualys Cloud Platform Operations is continuing to monitor the issue where windows cloud agents were previously unsuccessful in downloading the binary. With the new binary downloaded, the agents can auto-upgrade.

To mitigate bandwidth saturation, Qualys has intentionally staggered Windows Cloud Agent 4.4.0.38 binary downloads. Please refer to the following blog post for further information: https://notifications.qualys.com/product/2021/05/11/qualys-cloud-agent-windows-4-4-0-38-adds-anti-tampering-technology.

Further updates will be shared as they become available. Ticket Reference for this incident: IM-6153.
Posted May 19, 2021 - 09:22 PDT

Update

Qualys Cloud Platform Operations is continuing to monitor the issue where windows cloud agents were previously unsuccessful in downloading the binary. With the new binary downloaded, the agents can auto-upgrade.

To mitigate bandwidth saturation, Qualys has intentionally staggered Windows Cloud Agent 4.4.0.38 binary downloads. Please refer to the following blog post for further information: https://notifications.qualys.com/product/2021/05/11/qualys-cloud-agent-windows-4-4-0-38-adds-anti-tampering-technology.

Further updates will be shared as they become available. Ticket Reference for this incident: IM-6153.
Posted May 17, 2021 - 03:04 PDT

Update

Qualys Cloud Platform Operations is continuing to monitor the issue where windows cloud agents were previously unsuccessful in downloading the binary. With the new binary downloaded, the agents can auto-upgrade.

To mitigate bandwidth saturation, Qualys has intentionally staggered Windows Cloud Agent 4.4.0.38 binary downloads. Please refer to the following blog post for further information: https://notifications.qualys.com/product/2021/05/11/qualys-cloud-agent-windows-4-4-0-38-adds-anti-tampering-technology.

Further updates will be shared as they become available. Ticket Reference for this incident: IM-6153.
Posted May 15, 2021 - 02:49 PDT

Update

Qualys Cloud Platform Operations is continuing to monitor the issue where windows cloud agents were previously unsuccessful in downloading the binary. With the new binary downloaded, the agents can auto-upgrade.

To mitigate bandwidth saturation, Qualys has intentionally staggered Windows Cloud Agent 4.4.0.38 binary downloads. Please refer to the following blog post for further information: https://notifications.qualys.com/product/2021/05/11/qualys-cloud-agent-windows-4-4-0-38-adds-anti-tampering-technology.

Further updates will be shared as they become available. Ticket Reference for this incident: IM-6153.
Posted May 14, 2021 - 05:54 PDT

Update

Qualys Cloud Platform Operations is continuing to monitor the issue where windows cloud agents were previously unsuccessful in downloading the binary. With the new binary downloaded, the agents can auto-upgrade.

To mitigate bandwidth saturation, Qualys has intentionally staggered Windows Cloud Agent 4.4.0.38 binary downloads. Please refer to the following blog post for further information: https://notifications.qualys.com/product/2021/05/11/qualys-cloud-agent-windows-4-4-0-38-adds-anti-tampering-technology.

Further updates will be shared as they become available. Ticket Reference for this incident: IM-6153.
Posted May 13, 2021 - 05:10 PDT

Update

Qualys Cloud Platform Operations is continuing to monitor the issue where windows cloud agents were previously unsuccessful in downloading the binary. With the new binary downloaded, the agents can auto-upgrade.

To mitigate bandwidth saturation, Qualys has intentionally staggered Windows Cloud Agent 4.4.0.38 binary downloads. Please refer to the following blog post for further information: https://notifications.qualys.com/product/2021/05/11/qualys-cloud-agent-windows-4-4-0-38-adds-anti-tampering-technology.

Further updates will be shared as they become available. Ticket Reference for this incident: IM-6153.
Posted May 12, 2021 - 10:50 PDT

Update

Qualys Cloud Platform Operations is continuing to monitor the issue where windows cloud agents were previously unsuccessful in downloading the binary. With the new binary downloaded, the agents can auto-upgrade.
Further updates will be shared as they become available. Ticket Reference for this incident: IM-6153.
Posted May 12, 2021 - 06:53 PDT

Update

Qualys Cloud Platform Operations is continuing to monitor the issue where windows cloud agents were previously unsuccessful in downloading the binary. With the new binary downloaded, the agents can auto-upgrade.
Further updates will be shared as they become available. Ticket Reference for this incident: IM-6153.
Posted May 11, 2021 - 16:27 PDT

Update

Qualys Cloud Platform Operations is continuing to monitor the issue where windows cloud agents were previously unsuccessful in downloading the binary. With the new binary downloaded, the agents can auto-upgrade. Further updates will be shared as they become available. Ticket Reference for this incident: IM-6153.
Posted May 11, 2021 - 04:33 PDT

Monitoring

Qualys Cloud Platform Operations has applied mitigation to allow additional Windows Cloud Agents to download the binary successfully which were unsuccessful previously and we are monitoring the results. With the new binary downloaded, the agents can auto-upgrade. Further updates will be shared as they become available. Ticket Reference for this incident: IM-6153.
Posted May 10, 2021 - 18:18 PDT

Investigating

Impact: Some Windows Cloud Agents with auto-upgrade enabled are not auto upgrade in a timely manner

Ticket reference for this activity is: IM-6153.
Posted May 10, 2021 - 13:14 PDT
This incident affected: IN Platform 1 (Cloud Agent (CA)), US Platform 1 (Cloud Agent (CA)), US Platform 2 (Cloud Agent (CA)), EU Platform 1 (Cloud Agent (CA)), US Platform 3 (Cloud Agent (CA)), EU Platform 2 (Cloud Agent (CA)), CA Platform 1 (Cloud Agent (CA)), and AE Platform 1 (Cloud Agent (CA)).