US Platform 1 | UI-Only Latency Observed in AV, AI, VM Dashboard, and CAUI Display (IM-12027)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.
Posted Apr 11, 2025 - 22:13 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 11, 2025 - 11:29 PDT

Investigating

We are currently investigating this issue.
Posted Apr 10, 2025 - 18:27 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 10, 2025 - 18:21 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in the UI of AV, AI, New VM Dashboard, and CAUI modules on US Platform 1.
Some users may notice that VM and PC data is taking longer than expected to appear in the AssetView, Asset Inventory, New VM Dashboard, and Cloud Agent UI. This may also impact existing and dynamic tag evaluation in the UI.

The ticket reference for this activity is IM-12027.

Further updates will be shared as they become available.
Posted Apr 10, 2025 - 17:14 PDT
This incident affected: US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV)).