US Platform 2: Purge Rules Not Executing Daily (IM-12426)

Incident Report for Qualys, Inc.

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 18, 2025 - 17:03 PST

Investigating

Qualys Cloud Operations is currently investigating an issue that is preventing purge rules from consistently executing as expected on the platform. Users will experience stale assets remain in existence impacting license counts and reporting. Further updates will be shared as they become available. The ticket reference for this incident is IM-12426. We have re-opened the previous incident that was resolved.

Posted Dec 15, 2025 - 08:23 PST

This incident affects: US Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)).