IN Platform 1: Portal Indexing Lag is increasing(IM-12771)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Jul 27, 2026 - 08:01 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 24, 2026 - 18:16 PDT

Identified

Qualys Cloud Platform Operations has currently identified an issue on the Qualys IN Platform 1, and a fix is being implemented. Users will notice delay as well as discrepancy in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard modules. Also, a drop in agent count will be observed.

Posted Jul 21, 2026 - 13:55 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue on the Qualys In Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.

Posted Jul 16, 2026 - 07:36 PDT

This incident affected: IN Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Unified Dashboard (UD)).