US Platform 2: VM Scan Processing Delays (IM-12576)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Apr 10, 2026 - 02:52 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 09, 2026 - 12:11 PDT

Update

Qualys Cloud Operations team is still investigating the root cause. Further details will be provided as they become available.

Posted Apr 09, 2026 - 00:58 PDT

Investigating

Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12576.

Posted Apr 08, 2026 - 13:35 PDT

This incident affected: US Platform 2 (Cloud Agent (CA), Vulnerability Management (VM)).