US Platform 1, US Platform 3, EU Platform 1 and CA Platform 1: Asset Group Tag Not Assigned To Assets (IM-12005)

Incident Report for Qualys, Inc.

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 02, 2025 - 17:27 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 01, 2025 - 15:12 PDT

Update

Update:

Qualys Cloud Platform Operations is still investigating an issue where assets are not being assigned to Asset Group tags as expected. Some users may notice that newly added assets to Asset Groups are not reflecting under the Asset Group or Tag search after scan completion and processing. The scope of this incident is isolated to the platforms identified but is not impacting all users.
Further updates will be provided as they become available. The ticket reference for this incident is IM-12005.

Posted Apr 01, 2025 - 11:21 PDT

Investigating

Qualys Cloud Platform Operations is investigating an issue where assets are not being assigned to Asset Group tags as expected. Currently what has been observed is that newly added assets to Asset Groups are not reflecting under the Asset Group or Tag search after scan completion and processing. Further updates will be shared as they become available. IM-12005 for reference

Posted Apr 01, 2025 - 10:57 PDT

This incident affects: CA Platform 1 (Vulnerability Management (VM)), EU Platform 1 (Vulnerability Management (VM)), US Platform 1 (Vulnerability Management (VM)), and US Platform 3 (Vulnerability Management (VM)).