US Platform 03 : UI is Inaccessible with error 'Service Unavailable' / Error 404 / (Other Errors) (IM-5346).

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Feb 11, 2021 - 17:34 PST

Update

We are continuing to monitor for any further issues.

Posted Feb 11, 2021 - 17:34 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 11, 2021 - 13:41 PST

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing the US Platform 03 UI to become unavailable with the Error Message: 'Error! Service Unavailable'/ Error 404 / (Other Errors) . Further updates will be shared as they become available.

Ticket reference for this activity: IM-5346

Posted Feb 11, 2021 - 12:28 PST

This incident affected: US Platform 3 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Indication of Compromise (IOC), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Compliance (PC), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Firewall (WAF), Web Application Scanning (WAS)).