US Platform 2: VM/PC Scans in "Queued" status (IM-8463)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Jan 03, 2022 - 11:01 PST

Monitoring

Qualys Cloud Platform Operations has taken corrective action for the issue causing some of the VM/PC Scans to remain in Queued status in UI for a long time and we are monitoring the results. The scans are running fine in the backend. Further updates will be shared as they become available.
Ticket reference for this incident: IM-8463.

Posted Jan 03, 2022 - 02:12 PST

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing some of the VM/PC Scans to remain in Queued status in UI for a long time. The scans are running fine in the backend. Further updates will be shared as they become available.
Ticket reference for this incident: IM-8463.

Posted Jan 02, 2022 - 18:26 PST

This incident affected: US Platform 2 (Policy Compliance (PC), Vulnerability Management (VM)).