US Platform 1: Delay in VM Scan Processing [IM-12423]

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Dec 13, 2025 - 00:03 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 12, 2025 - 15:00 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 12, 2025 - 00:49 PST

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes data captured via VM scans to become available in the UI and Reports.

Further updates will be shared as they become available.

The ticket reference for this incident is IM-12423

Posted Dec 11, 2025 - 14:00 PST

This incident affected: US Platform 1 (Vulnerability Management (VM)).