US Platform 3: Delay in data processing to the UI (IM-12737)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.
Posted Jul 28, 2026 - 19:45 PDT

Update

We are continuing to monitor for any further issues.
Posted Jul 27, 2026 - 07:14 PDT

Update

The lag is showing gradual improvement, though it has not yet returned to normal. We will continue to monitor its progress.
Posted Jul 24, 2026 - 08:24 PDT

Update

We are continuing to monitor for any further issues.
Posted Jul 21, 2026 - 14:10 PDT

Update

We are continuing to monitor for any further issues.
Posted Jul 14, 2026 - 15:23 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 06, 2026 - 16:11 PDT

Update

We are continuing to work on a fix for this issue.
Posted Jul 06, 2026 - 16:04 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 01, 2026 - 15:41 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing a delay in data availability in the UI. Users will notice that information takes longer than expected to become visible in UI for AssetView, VM Dashboard, Cloud Agent, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.

The ticket reference for this incident is IM-12737.
Posted Jul 01, 2026 - 06:24 PDT
This incident affected: US Platform 3 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM), Unified Dashboard (UD)).