This incident has been resolved. All platforms have now been updated.
Posted Jul 24, 2024 - 13:32 PDT
Monitoring
A fix has been implemented and we are monitoring the results. US Platform 2 has been addressed and confirmed to be working as expected. We will now be addressing the remaining platforms impacted.
Posted Jul 24, 2024 - 11:35 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 24, 2024 - 11:18 PDT
Investigating
Qualys Cloud Platform Operations is investigating an issue causing CSV report download failures in Cloud Agent UI when the agent asset count exceeds a certain threshold. The ticket reference for this activity is IM-11687.
Posted Jul 24, 2024 - 10:31 PDT
This incident affected: IN Platform 1 (Cloud Agent (CA)), US Platform 1 (Cloud Agent (CA)), US Platform 2 (Cloud Agent (CA)), EU Platform 1 (Cloud Agent (CA)), US Platform 3 (Cloud Agent (CA)), EU Platform 2 (Cloud Agent (CA)), and US Platform 4 (Cloud Agent (CA)).