Resolved
This incident has been resolved.
Posted Jul 30, 2026 - 05:45 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 28, 2026 - 00:46 PDT
Update
We are continuing to work on a fix for this issue.
Posted Jul 27, 2026 - 22:08 PDT
Update
We are continuing to work on a fix for this issue.
Posted Jul 27, 2026 - 21:48 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 27, 2026 - 21:42 PDT
Update
We are continuing to investigate this issue.
Posted Jul 27, 2026 - 21:27 PDT
Update
We are continuing to investigate this issue.
Posted Jul 27, 2026 - 21:20 PDT
Investigating
All Qualys Shared Cloud Platforms are currently experiencing an error while processing VM/PC scan data. The Qualys Cloud Platform Operations team is actively investigating the error.
Further updates will be shared as they become available. Incident Reference: IM-12787.
Posted Jul 27, 2026 - 21:02 PDT
This incident affected: AU Platform 1 (Policy Audit (PA), Vulnerability Management (VM)), KSA Platform 1 (Policy Audit (PA), Vulnerability Management (VM)), UK Platform 1 (Policy Audit (PA), Vulnerability Management (VM)), US Platform 5 (Policy Audit (PA), Vulnerability Management (VM)), AE Platform 1 (Policy Audit (PA), Vulnerability Management (VM)), CA Platform 1 (Policy Audit (PA), Vulnerability Management (VM)), EU Platform 1 (Policy Audit (PA), Vulnerability Management (VM)), IN Platform 1 (Policy Audit (PA), Vulnerability Management (VM)), US Platform 4 (Policy Audit (PA), Vulnerability Management (VM)), US Platform 1 (Policy Audit (PA), Vulnerability Management (VM)), US Platform 2 (Policy Audit (PA), Vulnerability Management (VM)), US Platform 3 (Policy Audit (PA), Vulnerability Management (VM)), EU Platform 2 (Policy Audit (PA), Vulnerability Management (VM)), and EU Platform 3 (Policy Audit (PA), Vulnerability Management (VM)).