US Platform 3: Purge Rules Are Not Executing (IM-12316)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Oct 05, 2025 - 19:36 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 05, 2025 - 04:01 PDT

Investigating

Qualys Cloud Operations is currently investigating an issue that is preventing purge rules from executing as expected on the platform. Users will experience stale assets remain in existence impacting license counts and reporting. Further updates will be shared as they become available. The ticket reference for this incident is IM-12316

Posted Oct 03, 2025 - 08:07 PDT

This incident affected: US Platform 3 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)).