US Platform 1: Delay in Data Reflection in UI [IM-12961]

Incident Report for Qualys, Inc.

Identified

We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.

Posted Nov 04, 2026 - 14:56 PST

Investigating

Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12961

Posted Nov 04, 2026 - 10:10 PST

This incident affects: US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Policy Audit (PA), Unified Dashboard (UD)).