UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.
Posted Apr 12, 2026 - 19:18 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 10, 2026 - 18:01 PDT

Investigating

The Qualys Cloud Operations team is investigating an issue where users are experiencing a sync delay when creating a new user in the administration module. Further details will be provided as they become available. The ticket reference for this incident is IM-12579.
Posted Apr 10, 2026 - 06:53 PDT
This incident affected: UK Platform 1 (Policy Audit (PA), Vulnerability Management (VM)).