US Platform 2: VM Scan Processing Delays (IM-12565)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Apr 03, 2026 - 06:59 PDT

Investigating

We are currently investigating this issue.

Posted Apr 03, 2026 - 04:53 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 02, 2026 - 14:17 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 02, 2026 - 09:29 PDT

Investigating

Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12565.

Posted Apr 02, 2026 - 07:01 PDT

This incident affected: US Platform 2 (Cloud Agent (CA), Vulnerability Management (VM)).