US Platform 1 : UI is Inaccessible with error 'Service Unavailable' (IM-4412).

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Sep 04, 2020 - 07:09 PDT

Update

Qualys Cloud Platform Operations has taken corrective action and UI is now accessible. We are monitoring the results. Further updates will be shared as they become available.

Posted Sep 04, 2020 - 03:07 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing the US Platform 1 UI to become unavailable with the Error Message: 'Error! Service Unavailable'. Further updates will be shared as they become available.
Ticket reference for this activity:IM-4412

Posted Sep 04, 2020 - 02:48 PDT

This incident affected: US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit / Policy Compliance (PA / PC), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS)) and US Platform 4 (Cloud Agent (CA)).