US Platform 2: High Lag observed on scan processing service that has impacted scans [IM-12703]

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Jun 15, 2026 - 00:42 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 12, 2026 - 07:28 PDT

Investigating

We are currently investigating this issue.

Posted Jun 12, 2026 - 01:28 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 11, 2026 - 05:27 PDT

Investigating

Qualys Cloud Platform Operations Team is currently investigating an issue on the US Platform 2, causing a High Lag on the scan processing service. Further updates will be shared as they become available

The ticket reference for this incident is IM-12703.

Posted Jun 11, 2026 - 03:57 PDT

This incident affected: US Platform 2 (Vulnerability Management (VM)).