Resolved
This incident has been resolved.
Posted Jul 15, 2026 - 10:45 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 15, 2026 - 03:13 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 15, 2026 - 01:47 PDT
Investigating
We are currently investigating an issue affecting user logins on the EU Platform 1. Scans and APIs are also impacted. The Qualys Cloud Platform Operations team is actively working to identify the root cause and restore normal service as quickly as possible.
Further updates will be provided as they become available.
The ticket reference for this incident is IM-12767.
Posted Jul 15, 2026 - 01:44 PDT
This incident affected: EU Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit (PA), Qualys Gateway Service (QGS), SaaS Detection and Response (SDR), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS), Unified Dashboard (UD), Custom Assessment and Remediation (CAR), Connector Centralization, VMDR OT, Qualys Flow (QFLOW), Enterprise TruRisk Management (ETM), Total AI).