US Platform 3 : Connectors are stuck in Synchronizing state [IM-12673]

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted May 27, 2026 - 18:22 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 27, 2026 - 14:12 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 27, 2026 - 07:32 PDT

Investigating

Qualys Cloud Platform Operations is investigating an issue for the connectors stuck in synchronizing state.

Further updates will be shared as they become available.

Ticket reference for this incident: IM-12673.

Posted May 26, 2026 - 20:20 PDT

This incident affected: US Platform 3 (Total Cloud).