US Platform 1: VM scans processing issue due to high lag on JDC topic (IM-12580)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Apr 12, 2026 - 08:09 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 11, 2026 - 08:16 PDT

Investigating

Qualys Cloud Platform Operations Team is currently investigating an issue on US Platform 1 where the VM scans are stuck in Loading state due to high lag on JDC topic.

Further updates will be shared as they become available.

The ticket Reference for this incident is IM-12580.

Posted Apr 11, 2026 - 00:45 PDT

This incident affected: US Platform 1 (Vulnerability Management (VM)).