EU Platform 2: Delay in VM Scan Processing [IM-12659]

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted May 26, 2026 - 08:01 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 25, 2026 - 06:35 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 23, 2026 - 08:17 PDT

Update

We are continuing to investigate this issue to understand the delays in Scanner and Cloud Agent VM scan processing.

Posted May 21, 2026 - 10:01 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports.

Further updates will be shared as they become available.

The ticket reference for this incident is IM-12659.

Posted May 20, 2026 - 05:46 PDT

This incident affected: EU Platform 2 (Cloud Agent (CA), Vulnerability Management (VM)).