US Platform 1: Performance Degradation for CSAM/GAV (IM-12931)

Incident Report for Qualys, Inc.

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 23, 2026 - 00:46 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing delays in processing CSAM/GAV data in the UI on US Platform 1. Some users may experience delays in data appearing in the UI.

Further updates will be shared as they become available.

Incident Reference: IM-12931

Posted Oct 22, 2026 - 22:39 PDT

This incident affects: US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV)).