US Platform 4: AWS Connectors Indexing lag (IM-12750)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.
Posted Jul 09, 2026 - 03:52 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 09, 2026 - 00:35 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 08, 2026 - 10:19 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue affecting the US Platform 4, which is causing delays in processing AWS asset data. As a result, the most recent information may not be reflected in the AWS Inventory and Posture tabs. Existing data remains available; however, newly discovered or updated assets, as well as evaluations, may take longer than usual to appear. Further updates will be shared as they become available.

The ticket reference for this activity is IM-12750
Posted Jul 08, 2026 - 10:05 PDT
This incident affected: US Platform 4 (Total Cloud, Connector Centralization).
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