The rebalancing process for the storage array has completed and performance has stabilized across all services. We will continue to monitor closely.
Posted Feb 07, 2019 - 19:38 PST
Update
Our engineers have implemented mitigating factors to relieve the impact caused by storage rebalancing. At this time, performance has returned to within range of normal operations, and continues to be closely monitored. The remaining impact to the platform is now a backlog of events for Cloud Agent VM and PC processing. We continue to work around the clock to fully restore service. Further updates will be provided as new information becomes available.
Posted Feb 06, 2019 - 20:13 PST
Update
Our engineers have completed initial steps to minimize the impact while on-going progress is made with the underlining storage rebalance. However, until fully completed, users may continue to experience minor performance degradation impacting general workflows such as: browsing the UI, Report generation, Scan Processing, Agent processing, and API. Further updates will be shared as they become available.
Posted Feb 05, 2019 - 16:26 PST
Update
Our engineers continue to work with the storage vendor to optimize the process currently having an impact on general performance. Steps are being taken to minimize the impact, however users may experience minor performance degradation impacting general workflows such as: browsing the UI, Report generation, Scan Processing, Agent processing, and API. Further updates will be shared as they become available.
Posted Feb 05, 2019 - 11:13 PST
Identified
The primary storage used by the primary database and other services has experienced a disk failure. Our engineers are working with the vendor to mitigate the impact. Rebalancing is currently in progress and general performance may continue to be impacted until it has fully completed.
Posted Feb 04, 2019 - 20:11 PST
Investigating
Qualys Cloud Platform Operations is currently investigating an issue causing degraded performance across all services. Further updates will be provided as they become available.
Posted Feb 04, 2019 - 16:15 PST
This incident affected: US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), File Integrity Monitoring (FIM), Indication of Compromise (IOC), Malware Detection (MD), PCI Compliance (PCI), Policy Compliance (PC), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), Threat Protection (TP), Vulnerability Management (VM), Web Application Firewall (WAF), Web Application Scanning (WAS)) and US Platform 3 (CertView (CERT)).