US GOV Platform 1: Observing Issues with VM/PC Scans (IM-12625)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted May 04, 2026 - 12:39 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 04, 2026 - 08:20 PDT

Investigating

Qualys Cloud Operations is currently investigating an issue with VM/PC scans on US GOV Platform 1. Scans are not launching via UI or API against IP and Asset Tag targets. Further updates will be shared as they become available. The ticket reference for this incident is IM-12625.

Posted May 04, 2026 - 07:58 PDT

This incident affected: US GOV Platform 1 (Vulnerability Management (VM), Policy Audit (PA)).