US Platform 1: Current asset count in AssetView, Threat Protect and Cloud Agent dashboard and search are delayed.

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Oct 23, 2018 - 12:58 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 23, 2018 - 12:50 PDT

Identified

Qualys Cloud Platform Operations has taken corrective action against the current AssetView latency. There is a reduction in the overall backlog, and Operations continues to monitor and investigate further. Subsequent updates will be shared as they become available

Posted Oct 23, 2018 - 02:43 PDT

Investigating

US POD1 is currently experiencing a delay in getting current asset count in dashboard along with search functionality within AssetView, Cloud Agent and Threat Protect modules. Qualys Cloud Platform Operations is investigating the issue. Further updates will be provided as they become available.

Posted Oct 22, 2018 - 16:42 PDT

This incident affected: US Platform 1 (AssetView (AV), Cloud Agent (CA), Threat Protection (TP)).