EU Platform 2: Delay in VM Scan Processing [IM-12643]

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted May 15, 2026 - 21:55 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 15, 2026 - 14:52 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 14, 2026 - 01:09 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports.

Further updates will be shared as they become available.

The ticket reference for this incident is IM-12643.

Posted May 13, 2026 - 06:44 PDT

This incident affected: EU Platform 2 (Vulnerability Management (VM)).