Resolved
This incident has been resolved.
Posted Nov 02, 2025 - 23:50 PST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 02, 2025 - 19:06 PST
Investigating
Qualys Cloud Platform Operations is currently investigating an issue that is causing the US Platform 1 UI to be inaccessible for users; the issue also affects scans and the API.
Further updates will be shared as they become available.
The incident reference is IM-12354.
Posted Nov 02, 2025 - 18:50 PST
This incident affected: US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit / Policy Compliance (PA / PC), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS), SaaS Detection and Response (SDR), Custom Assessment and Remediation (CAR), Unified Dashboard (UD), Connector Centralization, Qualys Flow (QFLOW), VMDR OT, Enterprise TruRisk Management (ETM), TotalAI).