US Platform 4: High Lag on scan processing service that has impacted scans [IM-12390]

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Nov 22, 2025 - 02:30 PST

Update

We are continuing to investigate this issue.

Posted Nov 21, 2025 - 14:05 PST

Investigating

Qualys Cloud Platform Operations Team is currently investigating an issue on US Platform 4 causing a High Lag on Scan processing service. Further updates will be shared as they become available.

The ticket Reference for this incident is IM-12390.

Posted Nov 21, 2025 - 02:44 PST

This incident affected: US Platform 4 (Vulnerability Management (VM)).