US Platform 3: Delay observed in uploading Scan Results for Sensor and Agent (IM-12015)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.
Posted Apr 06, 2025 - 03:26 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 05, 2025 - 22:34 PDT

Update

We are continuing to investigate this issue.
Posted Apr 05, 2025 - 12:00 PDT

Investigating

Qualys Cloud Platform Operations is investigating an issue causing delays in displaying Agent and sensor scan data in the UI on the Qualys US Platform 3.

Some functionality for the following apps will be impacted. CAR (CAR module will not generate manifests and jobs for assets and also will not evaluate results coming from the agent side), Portal, CAS, CMS, Reporting, NPS, OCA, VM/PC Scans and QGS

Further updates will be shared as they become available.

The reference ticket for this incident: IM-12015.
Posted Apr 05, 2025 - 06:18 PDT
This incident affected: US Platform 3 (Cloud Agent (CA), Container Security (CS), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Policy Compliance (PC), Qualys Gateway Service (QGS), Vulnerability Management (VM), Custom Assessment and Remediation (CAR)).