Platform: UK1, US4, US5, KSA, AE, EU3, AU : Tag Based [QQL] Queries Not Returning Expected Assets (IM-12569)

Incident Report for Qualys, Inc.

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 09, 2026 - 16:17 PDT

Investigating

Customers running tag-based QQL queries in the VMDR Vulnerabilities tab and in GAV/CSAM may observe that some assets are not being returned in the results. This issue is impacting multiple dashboards, widgets, and all users.

Posted Apr 09, 2026 - 05:18 PDT

This incident affects: AE Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Vulnerability Management (VM), Unified Dashboard (UD)), US Platform 4 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Vulnerability Management (VM), Unified Dashboard (UD)), AU Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Vulnerability Management (VM), Unified Dashboard (UD)), UK Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Vulnerability Management (VM), Unified Dashboard (UD)), KSA Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Vulnerability Management (VM), Unified Dashboard (UD)), EU Platform 3 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Vulnerability Management (VM), Unified Dashboard (UD)), and US Platform 5 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), CertView (CERT), Vulnerability Management (VM), Unified Dashboard (UD)).