US Platform 2: Delay on Events in FIM UI (IM-4422)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.
Posted Sep 10, 2020 - 02:13 PDT

Monitoring

Qualys Cloud Platform Operations has implemented a fix for the issue causing lag on one of the topics in the FIM module and we are monitoring the results. Further updates will be shared as they become available.

Ticket reference for this activity: IM-4422.
Posted Sep 10, 2020 - 00:36 PDT

Identified

Qualys Cloud Platform Operations has identified the issue causing lag on one of the topics in the FIM module. Users will notice a delay in the events being shown in FIM UI. A fix has been implemented and the delay is on a reducing trend.
Further updates will be shared as they become available.

Ticket reference for this activity: IM-4422.
Posted Sep 09, 2020 - 22:40 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating a lag on one of the topics in FIM module causing a delay in the events being shown in FIM UI.

Further updates will be shared as they become available.

Ticket reference for this activity is: IM-4422.
Posted Sep 09, 2020 - 15:10 PDT
This incident affected: US Platform 2 (File Integrity Monitoring (FIM)).