Resolved
This incident has been resolved.
Posted May 07, 2026 - 05:39 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 07, 2026 - 00:18 PDT
Identified
The issue has been identified and we are working on the fix.
Posted May 06, 2026 - 23:11 PDT
Update
We are continuing to investigate this issue.
Posted May 06, 2026 - 22:16 PDT
Update
We are continuing to investigate this issue.
Posted May 06, 2026 - 22:14 PDT
Investigating
KSA Platform 1 is currently experiencing an issue with logins as well as the Vulnerability Management and Policy Audit scans are impacted.
The Qualys Cloud Platform Operations team is actively investigating the login issue. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12630.
Posted May 06, 2026 - 20:13 PDT
This incident affected: KSA Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), File Integrity Monitoring (FIM), Patch Management (PM), PCI Compliance (PCI), Policy Audit (PA), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS), Custom Assessment and Remediation (CAR), Unified Dashboard (UD), Connector Centralization, Qualys Flow (QFLOW), Network Passive Sensor (PS), VMDR OT, Endpoint Detection and Response (EDR), SaaS Detection and Response (SDR), Out-of-Band Configuration Assessment (OCA), TotalAppSec (TAS), Total AI, Security Configuration Assessment (SCA), Enterprise TruRisk Management (ETM)).