Resolved
This incident has been resolved.
Posted Jul 06, 2026 - 19:41 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 06, 2026 - 16:00 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 06, 2026 - 14:06 PDT
Investigating
Qualys Cloud Operations team is currently investigating an issue affecting user login to the US Platform 2.
Further updates will be shared as they become available.
For reference, the ticket number for this incident is IM-12745.
Posted Jul 06, 2026 - 13:44 PDT
This incident affected: US Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit (PA), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS), SaaS Detection and Response (SDR), Custom Assessment and Remediation (CAR), Unified Dashboard (UD), Connector Centralization, Qualys Flow (QFLOW), VMDR OT, Enterprise TruRisk Management (ETM), TotalAI).