US Platform 1, US Platform 4 : Delay in Data Reflection in UI (IM-12970)

Incident Report for Qualys, Inc.

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 06, 2026 - 18:24 PST

Investigating

Qualys Cloud Platform Operations is currently investigating an issue on the US platform 1 and US platform 4 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, ETM, and Unified Dashboard. Customers may also see a drop in agent count.

Further updates will be shared as they become available.

The ticket reference for this incident is IM-12970
Posted Nov 06, 2026 - 17:53 PST
This incident affects: US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM), Unified Dashboard (UD), Enterprise TruRisk Management (ETM)) and US Platform 4 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM), Unified Dashboard (UD), Enterprise TruRisk Management (ETM)).
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