US Platform 1: Delay in VM/PC Scan and Agent data being synced to Portal applications.

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.
Posted Aug 28, 2019 - 21:04 PDT

Update

Qualys Cloud Platform Operations continues to work on this issue, the backlog is largely reduced. Further updates will be provided as they become available.
Posted Aug 28, 2019 - 04:20 PDT

Identified

The Qualys Cloud Platform Operations continues to work on this issue. The backlog is largely reduced.Further updates will be provided as they become available.
Posted Aug 27, 2019 - 19:04 PDT

Investigating

Qualys Cloud Platform Operations is observing a delay in VM/PC scan and Agent scan data sync from VM/PC to AssetView/ThreatProtection/Cloud Agent module. This would impact the current data being shown in AV/TP/CA dashboards/widgets and Elastic search results in Portal modules. Further updates will be shared as they become available.
Posted Aug 27, 2019 - 00:30 PDT
This incident affected: US Platform 1 (AssetView (AV), Cloud Agent (CA), Threat Protection (TP)).
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