US Platform 3: Performance Degradation for UAI/CSAM/GAV/ETM (IM-12980)

Incident Report for Qualys, Inc.

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing delays in processing UAI/CSAM/GAV/ETM data in the UI on US Platform 3. Some users may experience delays in data appearing in the UI.

Further updates will be shared as they become available.

Incident Reference: IM-12980

Posted Nov 11, 2026 - 22:37 PST

This incident affects: US Platform 3 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Enterprise TruRisk Management (ETM)).