US Platform 1: Lag observed on Cloud Agent scan processing service [IM-12704]

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Jun 29, 2026 - 12:20 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 25, 2026 - 14:07 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 causing a Cloud Agents scan processing backlog. Users will notice that the latest information related to the following modules: Cloud Agent, Vulnerability Management, Policy Audit, Asset View, and Asset Inventory will take longer than expected. Further updates will be shared as they become available.

Posted Jun 23, 2026 - 21:40 PDT

This incident affected: US Platform 1 (Cloud Agent (CA)).