US Platform 4: Tag Based Operations Impacted [IM-11540]

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.
Posted May 01, 2024 - 17:29 PDT

Monitoring

Qualys Cloud Platform Operations has identified the issue causing tag resolution delays. A fix has been implemented, and we are currently monitoring the platform. Further updates will be shared as they become available. 
Ticket reference for this activity: IM-11540.
Posted May 01, 2024 - 12:14 PDT

Identified

Qualys Cloud Platform Operations has identified the issue causing tag resolution delays and is actively working on a fix. Further updates will be shared as they become available.
Ticket reference for this activity: IM-11540.
Posted Apr 30, 2024 - 17:33 PDT

Investigating

Qualys Cloud Platform Operations team is currently looking into an issue that is causing a delay in tag resolution. Therefore, users may experience delays in the latest VM scans and patch implementation while using tags. We will provide further updates as soon as they become available. The reference number for this incident is IM-11540.
Posted Apr 30, 2024 - 12:41 PDT
This incident affected: US Platform 4 (Patch Management (PM), Vulnerability Management (VM)).