US Platform 1: Asset Tagging delays (IM-6150)
Incident Report for Qualys, Inc.
Resolved
This incident has been resolved.
Posted May 21, 2021 - 15:34 PDT
Update
Qualys Cloud Platform Operations is continuing to monitor the fix for the issue causing delays in Asset Tagging (eval and re-eval). Users will notice that information will take longer than expected time to be visible within AssetView, Asset Inventory. Further updates will be shared as they become available.

Ticket reference for this incident: IM-6150
Posted May 21, 2021 - 04:41 PDT
Update
Qualys Cloud Platform Operations have taken corrective action and are now monitoring the issue causing delays in Asset Tagging (eval and re-eval). Users will notice that information will take longer than expected time to be visible within AssetView, Asset Inventory. Further updates will be shared as they become available.

Ticket reference for this incident: IM-6150
Posted May 20, 2021 - 18:04 PDT
Update
Qualys Cloud Platform Operations have taken corrective action and are now monitoring the issue causing delays in Asset Tagging (eval and re-eval). Users will notice that information will take longer than expected time to be visible within AssetView, Asset Inventory. Further updates will be shared as they become available.

Ticket reference for this incident: IM-6150
Posted May 20, 2021 - 05:19 PDT
Monitoring
Qualys Cloud Platform Operations have taken corrective action and are now monitoring an issue which is causing delays in Asset Tagging (eval and re-eval). Users will notice that information will take longer than expected time to be visible within AssetView, Asset Inventory. Further updates will be shared as they become available.
Posted May 19, 2021 - 09:19 PDT
Investigating
Qualys Cloud Platform Operations is currently investigating an issue which is causing delays in Asset Tagging (eval and re-eval). Users will notice that information will take longer than expected time to be visible within AssetView, Asset Inventory. Further updates will be shared as they become available.
Ticket reference for this incident: IM-6150
Posted May 17, 2021 - 11:33 PDT
This incident affected: US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV)).