UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.
Posted Apr 09, 2026 - 14:44 PDT

Investigating

The Qualys Cloud Operations team is investigating an issue where users are experiencing a sync delay when creating a new user in the administration module. Further details will be provided as they become available. The ticket reference for this incident is IM-12579.
Posted Apr 09, 2026 - 09:55 PDT
This incident affected: UK Platform 1 (Policy Audit (PA), Vulnerability Management (VM)).