This incident has been updated to reflect that all shared platforms were impacted by this incident. It was originally reflecting that EU2 and UK1 were the only shared platforms affected. The fix has been deployed across all platforms and we are further monitoring the results. Thank you.
Posted Apr 30, 2026 - 10:10 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 30, 2026 - 06:51 PDT
Investigating
The Qualys Cloud Operations team is investigating an issue where patch scans and jobs are failing. Further details will be provided as they become available.
The ticket reference for this incident is IM-12617
Posted Apr 30, 2026 - 04:32 PDT
This incident affected: AU Platform 1 (Patch Management (PM)), KSA Platform 1 (Patch Management (PM)), UK Platform 1 (Patch Management (PM)), US GOV Platform 1 (Patch Management (PM)), US Platform 5 (Patch Management (PM)), AE Platform 1 (Patch Management (PM)), EU Platform 1 (Patch Management (PM)), IN Platform 1 (Patch Management (PM)), CA Platform 1 (Patch Management (PM)), US Platform 4 (Patch Management (PM)), US Platform 1 (Patch Management (PM)), US Platform 2 (Patch Management (PM)), US Platform 3 (Patch Management (PM)), EU Platform 2 (Patch Management (PM)), and EU Platform 3 (Patch Management (PM)).