EU Platform 1 Quarterly Maintenance Notification (CMB-66431)

Scheduled Maintenance Report for Qualys, Inc.

Completed

The scheduled maintenance has been completed.

Posted Mar 11, 2020 - 16:00 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Mar 11, 2020 - 11:00 PDT

Scheduled

Qualys regularly upgrade the Qualys Platforms for capacity expansion and maintenance purposes. We are implementing an Emergency upgrade to allow Qualys to apply database and network performance enhancements to the EU Cloud Platform 1 with an objective to introduce Oracle High availability, strengthen the infrastructure capacity and augment overall performance for EU Cloud Platform 1.
This upgrade will begin Wednesday, March 11, 2020, starting 11:00 A.M - 4:00 P.M PST and requires a 5-hour downtime.
Ticket Reference for this activity: CMB-66431

Please note that the administrative UI and API of the Qualys services on EU Platform 1 will be unavailable during this maintenance window.
The following services will not be impacted by this maintenance window:
=>Scans that are running when the maintenance begins will still run to completion. The scan results will be
processed once the platform is back online. Scans that are scheduled to launch after the downtime begins
will not launch until the maintenance is complete. If they are set to Pause/Cancel after a certain time that
will still be honored. It is not possible to manually pause/cancel a scan during the downtime. If you have
strict scan windows, please ensure that your schedule is configured to Pause/Cancel as required.
=>Web Application Firewall sensors.
=>SECURE Seal logo and verification.
=>Qualys PCI Compliance Scanning (PCI)

If you have any questions regarding this maintenance, please contact https://www.qualys.com/support/

Posted Mar 07, 2020 - 02:27 PST

This scheduled maintenance affected: EU Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), File Integrity Monitoring (FIM), Indication of Compromise (IOC), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Compliance (PC), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), Threat Protection (TP), Vulnerability Management (VM), Web Application Firewall (WAF), Web Application Scanning (WAS)).