US Platform 3: UI/API login failure (IM-8047)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Nov 17, 2021 - 12:07 PST

Monitoring

Qualys Cloud Platform Operations has identified the issue and has implemented a fix. We are currently monitoring the platform and further updates will be shared as they become available.
Ticket reference for this activity: IM-8047.

Posted Nov 17, 2021 - 08:43 PST

Update

Qualys Cloud Platform Operations is currently investigating an issue causing login failure on Qualys US Platform 3. Users will not be able to authenticate using UI/API. Further updates will be shared as they become available.

Ticket reference for this activity: IM-8047.

The investigation is still ongoing, and we will update this notice by 10:00 AM PST with current status.

Posted Nov 17, 2021 - 08:23 PST

Investigating

Posted Nov 17, 2021 - 04:30 PST

This incident affected: US Platform 3 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit / Policy Compliance (PA / PC), Qualys Gateway Service (QGS), SaaS Detection and Response (SDR), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS)).