US Cloud Platform 3 : Portal UI Unavailable (IM-3141)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Jan 07, 2020 - 10:53 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 07, 2020 - 06:18 PST

Update

We are continuing to investigate this issue.

Posted Jan 07, 2020 - 05:55 PST

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing the Portal Application on US Platform 3 to be inaccessible. Further updates will be shared as they become available.

Posted Jan 07, 2020 - 05:53 PST

This incident affected: US Platform 3 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), File Integrity Monitoring (FIM), Indication of Compromise (IOC), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Web Application Firewall (WAF), Web Application Scanning (WAS)).