US Platform 3 : UI/API Unavailable (IM-5434).

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Feb 25, 2021 - 01:26 PST

Monitoring

Qualys Cloud Platform Operations has implemented corrective action and UI/API functionality has been restored. The team will continue monitoring the issue through resolution. Further updates will be shared as they become available.

Posted Feb 24, 2021 - 05:54 PST

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing the US Platform 3 UI/API to be inaccessible or extremely slow for users. Further updates will be shared as they become available.

Ticket reference for this activity: IM-5434.

Posted Feb 24, 2021 - 05:14 PST

This incident affected: US Platform 3 (Cloud Agent (CA), AssetView (AV), Vulnerability Management (VM), Threat Protection (TP), Security Configuration Assessment (SCA), Continuous Monitoring (CM), Indication of Compromise (IOC), Policy Compliance (PC), PCI Compliance (PCI), File Integrity Monitoring (FIM), Security Assessment Questionnaire (SAQ), Web Application Scanning (WAS), Web Application Firewall (WAF), Malware Detection (MD), CloudView (CV), Container Security (CS), Asset Inventory (AI), CertView (CERT), Out-of-Band Configuration Assessment (OCA), Patch Management (PM), Passive Scanner (PS), Qualys Gateway Service (QGS), Secure Enterprise Mobility (SEM) Beta, Endpoint Detection and Response (EDR)).

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