US Platform 3 : UI/API Unavailable (IM-5434).

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Feb 25, 2021 - 01:26 PST

Monitoring

Qualys Cloud Platform Operations has implemented corrective action and UI/API functionality has been restored. The team will continue monitoring the issue through resolution. Further updates will be shared as they become available.

Posted Feb 24, 2021 - 05:54 PST

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing the US Platform 3 UI/API to be inaccessible or extremely slow for users. Further updates will be shared as they become available.

Ticket reference for this activity: IM-5434.

Posted Feb 24, 2021 - 05:14 PST

This incident affected: US Platform 3 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit / Policy Compliance (PA / PC), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS)).