US Platform 1: High Lag on Data Sync Service [IM-12813]

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Aug 11, 2026 - 10:36 PDT

Update

Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

Posted Aug 10, 2026 - 14:02 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 10, 2026 - 01:07 PDT

Identified

We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.

Posted Aug 07, 2026 - 09:59 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys US Platform 1. Some users may notice that VM and PC data is taking longer than expected to be visible within AV, AI New VM Dashboard, and Cloud Agent UI.

Ticket reference for this activity is: IM-12813.

Posted Aug 07, 2026 - 08:28 PDT

This incident affected: US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM), Unified Dashboard (UD)).