EU Platform 1:Blank entries in the KnowledgeBase.

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.
Posted Aug 08, 2019 - 00:57 PDT

Monitoring

Qualys Cloud Platform Operations has implemented a fix which should resolve the issue. We are monitoring the fix, and further updates will be shared as they become available.
Posted Aug 07, 2019 - 14:29 PDT

Update

We are continuing to work on a fix for this issue.
Posted Aug 06, 2019 - 16:33 PDT

Update

The Qualys Cloud Platform Operations has identified the issue and is working on providing the HOTFIX to address the issue. Further updates will be shared as they become available.
Posted Aug 06, 2019 - 09:45 PDT

Identified

The Qualys Cloud Platform Operations has identified the issue and is working on taking the corrective action on the platform. Further updates will be shared as they become available.
Posted Aug 05, 2019 - 23:31 PDT

Update

Investigation is on going .
Posted Aug 05, 2019 - 15:33 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue where some blank/empty entries can be seen in the KnowledgeBase.KnowledgeBase XML fetched using API would show the entry as Unknown. Further updates will be shared as they become available.
Posted Aug 05, 2019 - 09:53 PDT
This incident affected: EU Platform 1 (Vulnerability Management (VM)).